These forums have been archived and are now read-only.

The new forums are live and can be found at https://forums.eveonline.com/

Issues, Workarounds & Localization

 
  • Topic is locked indefinitely.
 

Account Problem
Author
Previous Topic Next Topic
Maelwynn
Harmonic Network
#1 - 2013-08-02 06:20:16 UTC
Posting this on behalf of a friend who recently re-enabled his account and was banned:-



Reactivated my account for the first time since 2009.
Setup CC withdrawal and added game time.
Logged into the game and started to edit my characters physical appearance.
Got booted mid customisation. Restarted game client.
Banned on relog for breaching EULA.

Logged a case that night on the support portal. No reply since the 30th.
Logged another case via email on the 1st. No reply except the auto-reply.

So basically I'm being charged for a game that I was immediately banned from.

How long does a response to a support ticket usually take ?
Silver Neutron
Center for Advanced Studies
Gallente Federation
#2 - 2013-08-02 18:35:13 UTC
I once got banned for a misunderstanding.

I had recently bought PLEX off the CCP website and they thought I did the other thing.

I sent them a polite email with my PLEX order number and my account was reactivated in around 30 hours.

The key is to be polite and send emails every 12 to 24 hours

Hope your friend sorts his problem out soon