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Customer Support...

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ElQuirko
University of Caille
Gallente Federation
#21 - 2013-08-01 15:35:13 UTC
Your rump seems rustled.

Dodixie > Hek
Iraxion Agnon
Garoun Investment Bank
Gallente Federation
#22 - 2013-08-01 15:58:37 UTC
Can't from the UK... Plus noone in my town sells prepaid visa/mastercard's.
Din Chao
#23 - 2013-08-01 16:09:31 UTC
Solstice Project wrote:
I like that you are one of the few who can spell "lose" properly!

I will miss you because of that!

Bye! :D

But then he typed "might of" Roll
Iraxion Agnon
Garoun Investment Bank
Gallente Federation
#24 - 2013-08-01 16:15:54 UTC
You may very well lose a customer means unless they sort the problem out, they COULD lose a customer.

Geez. People complain when I don't read what they've written...
Azami Nevinyrall
172.0.0.1
#25 - 2013-08-01 16:49:14 UTC
Just contract me all your stuff...everything will be sorted out after then, I promise!

...
Iraxion Agnon
Garoun Investment Bank
Gallente Federation
#26 - 2013-08-01 16:55:54 UTC
Azami Nevinyrall wrote:
Just contract me all your stuff...everything will be sorted out after then, I promise!


Aha nice try ;)

But sounds like they've finally contacted eachother and I've received a response from GM Yuggoth again saying their sorting the problem now.
Solstice Project
Sebiestor Tribe
Minmatar Republic
#27 - 2013-08-01 18:12:59 UTC
Din Chao wrote:
Solstice Project wrote:
I like that you are one of the few who can spell "lose" properly!

I will miss you because of that!

Bye! :D

But then he typed "might of" Roll
Oh, i totally missed that one. :/
Mallak Azaria
Caldari Provisions
Caldari State
#28 - 2013-08-01 18:52:06 UTC
Iraxion Agnon wrote:
Ukash.


This is your problem.

This post was lovingly crafted by a member of the Goonwaffe Posting Cabal, proud member of the popular gay hookup site somethingawful.com, Spelling Bee, Grammar Gestapo & #1 Official Gevlon Goblin Fanclub member.
Iraxion Agnon
Garoun Investment Bank
Gallente Federation
#29 - 2013-08-02 09:45:38 UTC
Right, Not trying to carry on an argument or anything.

I just want to know one thing.

What your goddam problem is with Ukash?

Everyone who's posted on here seems to have a rather big problem with ukash.

I bet half of you haven't even used it, yet jump on the bandwagon because everyone else is hating it.
Solstice Project
Sebiestor Tribe
Minmatar Republic
#30 - 2013-08-02 09:52:32 UTC
Wow, i can't believe your issue still hasn't been resolved,
although you've made a thread about it to raise public awareness !

This is an outrage !

When are you acting on your threat of leaving, btw ?
Iraxion Agnon
Garoun Investment Bank
Gallente Federation
#31 - 2013-08-02 10:26:33 UTC
Do you know how to read?

If you actually did, you would have known I said "You COULD very well lose a customer...

So please explain to me what part of that said I was actually leaving?

And to further what I've said, if you did actually read, you would see several posts ago that I said my problem is in the process of actually being sorted now...

*deskpalm*
Solstice Project
Sebiestor Tribe
Minmatar Republic
#32 - 2013-08-02 10:41:48 UTC
So you'll stay?

Awesome!

I'll hire mercs to kill off your corp.
Hope you're happy and enjoy your game! :D
Iraxion Agnon
Garoun Investment Bank
Gallente Federation
#33 - 2013-08-02 10:55:33 UTC
Yes I'm staying.

I'm looking forward to your mercs attempts at eliminating my corp! :D
Indica Dominant
Imperial Academy
Amarr Empire
#34 - 2013-08-02 10:56:04 UTC
Iraxion Agnon wrote:
Yet again your only vaguely reading my posts...

CCP have no record of the transaction

YET

Ukash has provided me with both transaction numbers from both CCP's billing system and their own billing system.




So you give guy A your money to give to guy B. Guy B who was supposed to get it has no idea what you are talking about tells you to talk to guy A because they took your money. Guy A then gives you proof that can only come from Guy B who has already told you that proof doesn't exist. If you haven't figured it out yet Ukash is dicking you around, and speaking as someone who works in customer support for a different company any time they "Forward your information to the correct group/division/person" they are shuffling it off to some over worked schmuck who's job is to find a reason to deny your claim or delay it until you give up.
Solstice Project
Sebiestor Tribe
Minmatar Republic
#35 - 2013-08-02 10:59:06 UTC
Indica Dominant wrote:
Iraxion Agnon wrote:
Yet again your only vaguely reading my posts...

CCP have no record of the transaction

YET

Ukash has provided me with both transaction numbers from both CCP's billing system and their own billing system.




So you give guy A your money to give to guy B. Guy B who was supposed to get it has no idea what you are talking about tells you to talk to guy A because they took your money. Guy A then gives you proof that can only come from Guy B who has already told you that proof doesn't exist. If you haven't figured it out yet Ukash is dicking you around, and speaking as someone who works in customer support for a different company any time they "Forward your information to the correct group/division/person" they are shuffling it off to some over worked ******* who's job is to find a reason to deny your claim or delay it until you give up.
You mean there is still hope he will leave?
Iraxion Agnon
Garoun Investment Bank
Gallente Federation
#36 - 2013-08-02 10:59:57 UTC
Yeah that was true up until about 4:30pm GMT yesterday, when GM Yuggoth replied again saying that their working alongside Ukash to rectify the problem...
Indica Dominant
Imperial Academy
Amarr Empire
#37 - 2013-08-02 11:03:16 UTC
Solstice Project wrote:
Indica Dominant wrote:
Iraxion Agnon wrote:
Yet again your only vaguely reading my posts...

CCP have no record of the transaction

YET

Ukash has provided me with both transaction numbers from both CCP's billing system and their own billing system.




So you give guy A your money to give to guy B. Guy B who was supposed to get it has no idea what you are talking about tells you to talk to guy A because they took your money. Guy A then gives you proof that can only come from Guy B who has already told you that proof doesn't exist. If you haven't figured it out yet Ukash is dicking you around, and speaking as someone who works in customer support for a different company any time they "Forward your information to the correct group/division/person" they are shuffling it off to some over worked ******* who's job is to find a reason to deny your claim or delay it until you give up.
You mean there is still hope he will leave?


we can only hope.
Iraxion Agnon
Garoun Investment Bank
Gallente Federation
#38 - 2013-08-02 11:06:59 UTC
Hmmm, why don't you just do us all a favour and either stop posting in this thread because the whole reason I created it is irrelevant now.

OR

Just start placing bounties on my head.

Either way all your attempts at trying to get me to leave after saying I MIGHT leave are just having the opposite affect to that of which you'd of liked.

Kinda ****** up there a bit I'd say...
Colonel Xaven
Perkone
Caldari State
#39 - 2013-08-02 11:45:19 UTC
OP, you should be aware of the fact that you are not the only person with a case for the support team.

It's pretty much like buying a ticket in the cinema. There are people in front of you and you have to wait until you are next in the queue.

tl;dr Be patient.

www.facebook.com/RazorAlliance
War Kitten
Panda McLegion
#40 - 2013-08-02 12:06:23 UTC
Iraxion Agnon wrote:

*deskpalm*


Why do you keep slapping your palm on the desk?


I don't judge people by their race, religion, color, size, age, gender, or ethnicity. I judge them by their grammar, spelling, syntax, punctuation, clarity of expression, and logical consistency.
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