EVE General Discussion

Does CCP really not have a dedicated Customer Support team?

Three days is a little excessive to have to wait for a response in regards to a payment issue with Ukash.

Although both sides have now been sending me on a wild goose chase.

Ukash: Telling me to get CCP to contact them in regards to my vouchers code being used for the payment.

CCP: Telling me to get a refund from them, even though Ukash gave me there transaction numbers to give to CCP's customer support.

Still no reply.

Getting sick of this crap.

All I want to do is play your ******* game CCP, whats wrong with that?

So your system wasn't processing Ukash payments when I tried paying using a UKASH VOUCHER?

Did you ever stop to think your system might of lost it to the void if your system wasn't processing Ukash payments correctly?

Taking the ****.

If this isn't sorted soon. Then you may very well lose a customer. Not that you would give a **** about that anyway as long as you have everyone else paying for services.

Not happy in the slightest!

W-w-wait a second I didn't say I was leaving yet. :o

I'm still waiting to see if this bullcrap gets sorted out today or not.

THEN and only then may I consider leaving or worse buying another code to attempt to pay again.

Not that the customer support people will have read this but it was mostly an attempt to get them to hurry the frick up with contacting the relevant deparment of ukash in regards to my payment.

Sorry to dissappoint you but I only have a thorax and 15.9m, probably would have alot more by now if they hadn't ****** up my payment.

The thing im most dissapointed and pissed off about is the fact that in order to use LVL III agents you need an activated account...

Which I have paid for. Otherwise Ukash wouldn't have a payment registered on their system under CCP's name...

Why thankyou kind sir

I've received a reply yesterday from GM Yuggoth telling me to simply get a refund from Ukash.

Funny thing is that he didn't seem to know the rule Ukash has about refunding UNUSED codes...

So now Ukash is supposedly contacting CCP on my behalf.

Inb4Igetareplytellingmetogetarefundagain....

Shady third party billing service? Then why the hell are CCP in partnership with them and have Ukash listed as a valid payment method ?

And the reason they should know is because the GM in question is the one who responded to my support ticket in regards to "payment issues".

https://www.ukash.com/en-GB/partners/?country=GB&cat=871

This is from the "shady third party billing service".
Click on games and check out the second name across. Recognise it?

Also if a GM isn't meant to know and their the ones answering support tickets then who the **** is meant to know on CCP's side?
How do I contact the people in the know? Support ticket you say? Oh how convenient I just get replies from GM's.....

So sorry if it seems like im trying to be a prick or anything but im sick of **** like this happening. Ukash is a verified payment method. Nuff said.

So don't start coming on here and try making it look like its my fault for using a dodgy billing service.

Also let me guess the reason you posted on this thread is because your looking down on me because I didn't use a Credit/Debit card like everyone else supposedly does?

Well then my answer is why have the option to pay by other means!

Wait until it is settled, by either CCP or Ukash, ask them about the status of your request every other day. After that - register at paypal.com , problem solved completely.[/quote]

One problem, I don't have a bank account...

So paypal's outta the option range I have. That's the whole reason I had to use Ukash in the first place...

This thread is doomed anyway.

Poasting about petitions on the EVE-O fora will get you precisely... nothing.

Uhm ... you're still here ?

Damn, give it up already !

I recently had to wait almost 3 days for my billing question, and it was directly related to CCP's end of it. Only to get a cookie cutter response that did next to nothing to resolve the issue. Then had to wait almost two more days for a response that looked like they actually READ the ticket...so much for the idea of 'billing' tickets getting a higher priority because they deal with CCP getting paid.

Yet again your only vaguely reading my posts...

CCP have no record of the transaction

YET

Ukash has provided me with both transaction numbers from both CCP's billing system and their own billing system.

HOWEVER

As Panhead4411 said I received a typical "cookie cutter" response from a GM that not being funny looked as if he had glimpsed at the ticket and replied.

IF

You actually read my posts you would see that I am only blaming them because on their behalf they have provided fairly poor service so far.

ON THE OTHER HAND

Ukash has provided me with the transaction references etc. and been generally more helpful in their service.

SO

Simply stop having a go at me for "blaming" CCP, when I have reason to be slightly pissed off because of their response so far!

Not trying to be argumentative, I'm just trying to voice my opinion, which is being met with so far some rather unhelpful responses.

Don't get me wrong, YES, I am what you would consider a "noob" in the EVE universe compared to the latter of you, but I'm just trying to figure out why CCP as a company has GM's responding to payment related issues when I'm sure they have a relevant department that could respond to the issue with more relevant and helpful information.