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[A Better Way] Collecting Demographics & Replacing The CSM

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Eternum Praetorian
Doomheim
#1 - 2011-10-26 13:42:09 UTC  |  Edited by: Eternum Praetorian
[A Better Way] Collecting Demographics & Replacing The CSM




I have been going on about this for a week now, and in each instance someone has countered this proposal with the usual “CCP does not have enough resources to allocate… Blah blah”. Collecting demographics and statistics are the only sure fire way to get the information you need in order to expand in an ever growing and ever changing market place.

Space democracies don’t work (as we have seen)
CCP needs to be pro-active and start collecting data in house… and here is how it can be done easily.



“Questionnaire’s Suck Because They Are Too Limited”


I have been hearing this allot, and yes I know… a form that says check A,B,C,D is too limited. In order to get beyond that, please read the following 3 parts to my idea.


Idea Part 1. There are some dating websites that have solved this problem, by letting the candidates create their own questions.

Idea Part 2. Do you remember that Miss EVE Universe pageant? Someone created a website that let the players submit their own API’s, it brought the women up randomly, and then people voted on them randomly when they were bored.


Idea Part 3.
Mass Tests were not successful until CCP offered a reward for doing so, in this case it was an SP reward on singularity to screw around with. This brought the participation levels up to acceptable levels.





Combine Them & You Get Winning!


Allow players to create their own questions, and allow them to submit those questions to a website in a specific format. Said website (like the miss universe pageant) would randomize the questions and allow people to vote based upon that (this requires no effort from CCP)

Questions should have a like and dislike option
An option to “pass” on the vote if you decide that you do not want to vote on said topic
& then a series of check boxes based upon a predefined format



Eventually, some questions will amass likes and massive amounts of similar votes. This will happen all by itself and it requires NO EFFORT FROM CCP or a LOL CSM.








Stage II CCP Gets Involved



All CCP has to do now is gather the questions that have been self organized, and have the MOST LIKES and SIMILAR VOTES, be it positive or negative feedback on any topic (that's free demographics and statistics yo!) and compile them into a more “Official Website”


* "Official" CCP questionnaires should be a monthly updated list of questions
* The website should work the same as the previous one
* You should have to sign in with your account information (one account = one voting session)
* For voting you could offer a small reward in ISK (50,000 ISK) per new question they vote on



This would create extremely accurate demographic gathering with MINIMAL EFFORT and TIME SPENT on CCP’s part. Eve is a place where we are supposed to create our own content in the sandbox? Well, we can also give CCP ALL THE INFORMATION they will ever need to make the game a better place.






Sample Questionnaire Format



Question Page 2,345
Creator: Eternum Praetorian
[x] Like [x] Dislike [x] Report


Do you think that the new forums are unstable?

* Yes
* No
* About half the time
* I don’t post on them
* Pass



Do you get “Ganked” on the forums too often for your liking?

* Yes
* No
* About half the time
* I don’t post on them
* Pass


Would you post on them more if they were more stable?

* Yes
* No
* About half the time
* I don’t post on them
* Pass



Would you like the current forum issues to be addressed by CCP?


* Yes
* No
* About half the time
* I don’t post on them
* Pass



Summary

Step 1. a random person submits a question like this
Step 2. people vote on it randomly
Step 3. it collects votes
Step 4. after a month it may or may not collect a large number of likes and similar votes

Step 5. if it does it gets moved to CCP's "big brother" website
Step 6. people get paid small amounts of ISK per question they vote on, per account.


Step 7.

CCP now has all the information that they will ever need about their player base, and they barely had to lift a finger. These demographics will be ever changing, just as the player base changes. It will evolve and no one at CCP will ever have to struggle to "ask the right questions" because they will be right there in front of them. All of them assembled neatly and even the most basic of programs could sort them and prioritize them.

Fix at least one voted on issue per expansion.
Let the player base know that CCP did.
Reap the rewards as a business.

[center]The EVE Gateway Blog[/center] [center]One Of EVE Online's Ultimate Resources[/center]

Elise DarkStar
Garoun Investment Bank
Gallente Federation
#2 - 2011-10-26 14:30:26 UTC
You're not even using key terms correctly. Opinions and demographics are significantly operationally different.

If people want to make an argument that the CSM process needs to be improved so as to increase participation, especially among certain underrepresented groups, then fine, make that argument.

If people want to suggest a more robust system of information gathering that CCP, the CSM, and players in general can access to better understand the playerbase's ideas and sentiments, then fine, let's do that.

However, replacing a group of elected advisers with some questionnaire is an absolutely terrible idea. The issues are far too complicated and diverse to be summarized by 100s of "do you like X" questions. Eve is a complex product that is used to vastly different degrees and in vastly different ways across a broad spectrum of people; it is not a tube of toothpaste with around 3 working parts that people can easily and nearly-universally summarize with a few simple points. This is a shockingly childish proposal, made all the worse by your weak argumentation.
Two step
Aperture Harmonics
#3 - 2011-10-26 18:11:39 UTC
Very little of the CSM duties could be replaced by some sort of complicated polling system (which, BTW, would get even lower participation than the CSM elections. People only had to vote once for those, not tens or hundreds of times for your proposal).

A fair amount of our work is having CCPers show us an idea for an upcoming release and get feedback on it, before they go public and destabilize markets/**** people off. A lot of our work is at the summits where we can brainstorm and discuss ideas in detail. Neither of these two would be possible with your system.

CSM 7 Secretary CSM 6 Alternate Delegate @two_step_eve on Twitter My Blog

White Tree
The Scope
Gallente Federation
#4 - 2011-10-26 20:21:26 UTC
You will have a chance to replace CSM6 when voting for CSM7 starts.

Former member of CSM6.

Eternum Praetorian
Doomheim
#5 - 2011-10-26 20:39:34 UTC
Statistics and demographics are so fail...
I mean who uses them? I guess only fools with Latin names on a rant.

[center]The EVE Gateway Blog[/center] [center]One Of EVE Online's Ultimate Resources[/center]

Lord Zim
Gallente Federation
#6 - 2011-10-26 20:55:38 UTC
I keep reading this proposal as it is reposted and reposted, and I'm still left with the questions "what, exactly, is this 'collecting demographics' going to do, and what makes him think CCP isn't able to get behavioral data from their own serverfarm or the forums?", and "Replacing the CSM? What, exactly, is that going to accomplish?"

I've yet to see you explain this in a clear and concise manner, and this is how many threads you've created on the subject?

Cyno's lit, bridge is up, but one pilot won't be jumping home.

RIP Vile Rat

Lord Zim
Gallente Federation
#7 - 2011-10-26 21:12:27 UTC
I guess what I should be asking is what is the problem he's trying to get CCP to address through this, and what's wrong with the way these things are being handled right now?

Cyno's lit, bridge is up, but one pilot won't be jumping home.

RIP Vile Rat

Ladie Harlot
Viziam
Amarr Empire
#8 - 2011-10-26 23:09:27 UTC
The title of your thread mentions replacing the CSM. Why does the CSM need to be replaced?

The artist formerly known as Ladie Scarlet.

Lord Zim
Gallente Federation
#9 - 2011-10-26 23:19:25 UTC  |  Edited by: Lord Zim
I haven't assumed anything, I glanced at the first post, saw something about dating, statistics and polling, and something about replacing the CSM. So I'm asking you, what problem does your solution actually solve, and why does the CSM have to be replaced?

I assume you've actually thought about these things since, you know, you typed lots of words on the subject. And I assume there's some sort of rationale behind it that can be summed up in a few paragraphs or less.

Cyno's lit, bridge is up, but one pilot won't be jumping home.

RIP Vile Rat

Eternum Praetorian
Doomheim
#10 - 2011-10-26 23:23:03 UTC  |  Edited by: Eternum Praetorian
Lord Zim wrote:
I guess what I should be asking is what is the problem he's trying to get CCP to address through this, and what's wrong with the way these things are being handled right now?




if you are pertaining to this one...



The CSM are not actually the issue, there is something wrong with the way CCP actually handles things on their end. Even the CSM's have stated many times that they get ignored by CCP, that they say the same things over and over again and nothing comes of it.

It took a mass log off to get all of the little papercuts addressed, didn't it?



CCP needs to collect the information that they need in house, is my point.
They should know these things because it is their game and they are playing it...


EDIT:

So all of you people seeing "kill the CSM because of goons" everywhere, well you just can't see past your own noses.

[center]The EVE Gateway Blog[/center] [center]One Of EVE Online's Ultimate Resources[/center]

Rer Eirikr
The Scope
#11 - 2011-10-26 23:27:47 UTC
Eternum Praetorian wrote:
The CSM are not actually the issue, there is something wrong with the way CCP actually handles things on their end. Even the CSM's have stated many times that they get ignored by CCP, that they say the same things over and over again and nothing comes of it.

It took a mass log off to get all of the little papercuts addressed, didn't it?



CCP needs to collect the information that they need in house, is my point.
They should know these things because it is their game and they are playing it....


So now rather than having players voice our opinions and force change... we just send CCP data and what.... twiddle our thumbs hoping for change?

You yourself have already admitted that the CSM isn't an issue, thus, this entire thread is completely pointless.
Two step
Aperture Harmonics
#12 - 2011-10-26 23:32:04 UTC
Eternum Praetorian wrote:
Lord Zim wrote:
I guess what I should be asking is what is the problem he's trying to get CCP to address through this, and what's wrong with the way these things are being handled right now?




if you are pertaining to this one...



The CSM are not actually the issue, there is something wrong with the way CCP actually handles things on their end. Even the CSM's have stated many times that they get ignored by CCP, that they say the same things over and over again and nothing comes of it.

It took a mass log off to get all of the little papercuts addressed, didn't it?



CCP needs to collect the information that they need in house, is my point.
They should know these things because it is their game and they are playing it...


EDIT:


So all of you people seeing "kill the CSM because of goons" everywhere, well you just can't see past your own noses.


I don't get it. CCP created the CSM. If they choose to ignore us, why wouldn't they choose to ignore your complicated voting/polling scheme?

We do get ignored by some folks in CCP, and some people actually listen very closely to what we say.

You also are making a gigantic leap in saying that CCP doesn't know about the issues that bother players. I would say that the stuff getting done for this winter is pretty darn good evidence that they know *exactly* what the playerbase wants, and are working their butts off to get it done.

You keep ignoring the question that the goons are asking, so I will try asking it. Why does the CSM need to be removed? Surely your polling/voting/whatever it is scheme could co-exist with the CSM?

CSM 7 Secretary CSM 6 Alternate Delegate @two_step_eve on Twitter My Blog

Eternum Praetorian
Doomheim
#13 - 2011-10-26 23:32:18 UTC  |  Edited by: Eternum Praetorian
Rer Eirikr wrote:
Eternum Praetorian wrote:
The CSM are not actually the issue, there is something wrong with the way CCP actually handles things on their end. Even the CSM's have stated many times that they get ignored by CCP, that they say the same things over and over again and nothing comes of it.

It took a mass log off to get all of the little papercuts addressed, didn't it?



CCP needs to collect the information that they need in house, is my point.
They should know these things because it is their game and they are playing it....


So now rather than having players voice our opinions and force change... we just send CCP data and what.... twiddle our thumbs hoping for change?

You yourself have already admitted that the CSM isn't an issue, thus, this entire thread is completely pointless.



I guess that all of you don't realize that it was the mass subscription cancellations, not the CSM that changed CCP''s mind? If people did not mass quit and drop their revenue stream we would be trucking along happily into the next Incarna patch.



This---> the CSM are not "wrong"
They are just not working as intended.

[center]The EVE Gateway Blog[/center] [center]One Of EVE Online's Ultimate Resources[/center]

Eternum Praetorian
Doomheim
#14 - 2011-10-26 23:34:30 UTC  |  Edited by: Eternum Praetorian
Quote:
Surely your polling/voting/whatever it is scheme could co-exist with the CSM?


Yes it could be actually.
... and yet you're the first one to mention that.



You are the first CSM to not type a twitch response, and courteously suggest that it could co-mingle (rather easily) instead of just talking down to "yet another stupid pubbie with a problem and a stupid idea". CSM's are representatives of CCP and their business, and thus they should conduct themselves in a professional and courteous manner.

[center]The EVE Gateway Blog[/center] [center]One Of EVE Online's Ultimate Resources[/center]

Lord Zim
Gallente Federation
#15 - 2011-10-26 23:39:55 UTC
Eternum Praetorian wrote:
The CSM are not actually the issue, there is something wrong with the way CCP actually handles things on their end. Even the CSM's have stated many times that they get ignored by CCP, that they say the same things over and over again and nothing comes of it.

It took a mass log off to get all of the little papercuts addressed, didn't it?

CCP needs to collect the information that they need in house, is my point.
They should know these things because it is their game and they are playing it...

So, uh, the tools they have at their disposal right now isn't enough, so they need to add a polling thingy to their repertoire?

I mean, they have the CSM being very vocal about it, they have the players themselves being very vocal, they even have the gaming press covering it, but it was the unsubscription that did it so now they need to add polling into the mix instead of, you know, trawling the forums (theirs and external)?

Do you have any idea how little time I spent on the characters after this one was made? I have 6 characters total, 1 which I spent some time on, the rest are just "eh press random and let me get the **** out of here" when it became mandatory. And you expect me to actually spend time somewhere to fill out a questionaire, or even think up my own questions?

Eternum Praetorian wrote:
So all of you people seeing "kill the CSM because of goons" everywhere, well you just can't see past your own noses.

I don't know about the others, but I'm seeing "replacing the csm" in the title. Why?

Cyno's lit, bridge is up, but one pilot won't be jumping home.

RIP Vile Rat

Ladie Harlot
Viziam
Amarr Empire
#16 - 2011-10-26 23:46:11 UTC
Eternum Praetorian wrote:
The CSM are not actually the issue.

Then why does it need to be replaced?

The artist formerly known as Ladie Scarlet.

Lord Zim
Gallente Federation
#17 - 2011-10-26 23:57:13 UTC
I'm still wondering if you really thought that adding a poll (which tons or people won't bother to fill out) would give them more information than listening to the CSM and/or reading their own and external forums etc would give them.

And I'm still wondering why the CSM should be replaced. Replaced with what? Other people? Your poll idea? Santa?

Cyno's lit, bridge is up, but one pilot won't be jumping home.

RIP Vile Rat

Eric Xallen
Deep Core Mining Inc.
Caldari State
#18 - 2011-10-27 00:57:44 UTC  |  Edited by: Eric Xallen
The last thing i want in this game is that dev decisions should be influenced by a bunch of people who don't know how half the game works, or the fearful unwashed masses who think that PVP is an optional flag in EVE, no matter how many of them there are.

Food for thought:

1. A questionaire to be filled out by people who couldn't be arsed to click a button won't get you any further information you want, and will be of almost no relevence. The only people who reply to that questionaire will be the ones who voted anyway, roughly 35,000 out of 300,000 subs.

2. A public questionaire on issues was one of the first things the CSM 6 actually did (and many of the top polling items have been flagged in Hilmar's Stop Twisting My Arm I'll Fix It Ok? Patch).

3. A lot of people think this game runs on hisec, but it does not, it runs on PVP. Everything in the game is geared towards blowing stuff up, with the exception of bounties. For EVE to function as a sandbox with an economy that supports hisec industrialists and corporations, then PVP is required. Without gankers, there is no miners, without battles, there is no T2 market, and without people getting podded, there is no implant market, etc etc. Unless you want the pinnacle of eve to be lvl 4 missions, then PVP is a must have in large quantities.

Hisec does not drive this game, it drives subscription numbers, but it would be extremely short sighted and a sign that they do not understand their own game if CCP thought that a safe hisec is good for EVE's profits. Everything in this game comes down to PVP.

Everything.
Two step
Aperture Harmonics
#19 - 2011-10-27 01:16:31 UTC
Eternum Praetorian wrote:
Quote:
Surely your polling/voting/whatever it is scheme could co-exist with the CSM?


Yes it could be actually.
... and yet you're the first one to mention that.



You are the first CSM to not type a twitch response, and courteously suggest that it could co-mingle (rather easily) instead of just talking down to "yet another stupid pubbie with a problem and a stupid idea". CSM's are representatives of CCP and their business, and thus they should conduct themselves in a professional and courteous manner.


Uh, no we certainly are not "representatives of CCP". We are representatives of the players *to* CCP.

For the record, I don't support your idea, I don't think it would tell CCP anything they don't already know. Also, I would point out that you would have had a much less critical reception if you hadn't called for replacing the CSM with something that wouldn't come close to providing the same value.

CSM 7 Secretary CSM 6 Alternate Delegate @two_step_eve on Twitter My Blog

Eternum Praetorian
Doomheim
#20 - 2011-10-27 01:35:31 UTC  |  Edited by: Eternum Praetorian
Whether you like it or not you do represent CCP in the eyes of many of the players, and that little CSM tag is a two way street.

[center]The EVE Gateway Blog[/center] [center]One Of EVE Online's Ultimate Resources[/center]

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