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Icon Rendering Corrupted on Mac Hardware - Call for information

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Author
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Invisusira
Escalated.
OnlyFleets.
#21 - 2013-07-11 04:59:59 UTC
Any word on progress? Glad to hear you've reproduced it in-house.

EVE Music
Massey Don
University of Caille
Gallente Federation
#22 - 2013-07-13 19:39:46 UTC
Still experiencing problem on Macbook Air, 4GB RAM, Intel 4000, 10.8.4
Eight Bit NES
Time Lords of Gallifrey
#23 - 2013-07-14 05:18:53 UTC
Happens for me too, seeing funky corrupted looking icons all over the place. 2011 macbook pro 13", i5 processor, intel HD 3000
Invisusira
Escalated.
OnlyFleets.
#24 - 2013-07-18 21:28:11 UTC
Guys, can we please put some priority on getting this bug resolved??

Your flagship MMO of ten years looks. like. ASS.

EVE Music
Albert Kicker
Ministry of War
Amarr Empire
#25 - 2013-07-19 11:25:14 UTC
I got this problem - any chance of an ETA on the fix please?
Peter Qaesar
Caldari Provisions
Caldari State
#26 - 2013-07-19 14:53:55 UTC
Experienceing the same issue. My glitches seem to pretty consistent though. I am getting so accustomed to it now so that I can pretty well identify some objects just from the glitched icon. I think I will miss it when it is fixed..

BTW I havent seen anyone report this, but my glitches show not just pixels and wierd textures, but, depending on the item, I will get pictures of planets (for some celestial objects) or icons from around my computer (like the mumble headset, or the firefox logo). My personal favorite is what I like to call the vampire dev. He wears the hooded robe and hangs from the ceiling with his nose just peeping under the top of the frame.

Thanks for all the hard work, and cheers!
Peter Q.
Elizabeth Aideron
The Scope
Gallente Federation
#27 - 2013-07-19 20:55:05 UTC
I've gotten the computer icons as well.
Arthur Aihaken
Kenshin Academia.
Kenshin Shogunate.
#28 - 2013-07-21 00:28:24 UTC
Thought I'd managed to dodge this one, but it now seems like I've got a handful of corrupted ship icons as well (rendered in a nice shade of "puke").

I am currently away, traveling through time and will be returning last week.
Templar Knightsbane
Ministry of War
Amarr Empire
#29 - 2013-07-21 11:16:37 UTC
Any news on when this fix being in the pipeline? Pls
Arthur Aihaken
Kenshin Academia.
Kenshin Shogunate.
#30 - 2013-07-25 08:18:06 UTC
*Bump*... Any progress CCP?

I am currently away, traveling through time and will be returning last week.
Tanewha Todako
Errant Endeavours
#31 - 2013-07-25 14:14:08 UTC
Any news on this yet... this is becoming increasingly annoying. The issue has now played a part in me losing a ship. I am frustrated by the lack of any forthcoming information.... although this has been exacerbated by the loss of my ship naturally.

Come on guys, just a word or two to tell us what's going on please.
Hoeveer Parmala
Astral Enforcers
#32 - 2013-07-25 21:56:07 UTC
Yeah, this is a continuing problem for me on my Macbook Air [Mid 2011]

All of my ship and drone icons are corrupted. They appear to be created from uninitialized memory. I see various bits and piece of my OS X Dock, game display chunks, etc. Kind of messy.
Templar Knightsbane
Ministry of War
Amarr Empire
#33 - 2013-07-30 13:27:35 UTC
Yeah pls give us some word on this.
Xert Madullier
MUSE LLP
#34 - 2013-07-30 20:24:45 UTC
I have gone through two tickets now and have received no indication of a estimated time of a fix. The last response on the 29th was:
Quote:

...This is currently a known issue on OS X. Although it is high priority to get fixed, I am afraid we currently do not have an estimated date for it to be fixed, nor do we have a workaround for it in the meantime. We apologize for the inconvenience. Please let us know if we can be of any further assistance.

Best Regards,
GM Smiley

They also told me to clear the cache (to no avail) and run the client repair tool (the link was a .exe). There is a repair tool for Mac on the forums somewhere, but it is from 2012 and did not work. Guess we'll just have to wait and see what they come up with.
Templar Knightsbane
Ministry of War
Amarr Empire
#35 - 2013-07-31 11:38:19 UTC
Xert Madullier wrote:
Guess we'll just have to wait and see what they come up with.


Probably a Dust 514 patch. Again...
Call Rollard
Caldari Provisions
Caldari State
#36 - 2013-07-31 11:58:21 UTC
Templar Knightsbane wrote:
Xert Madullier wrote:
Guess we'll just have to wait and see what they come up with.


Probably a Dust 514 patch. Again...


It's worse when there is an issue and you get no reply back for weeks. I personally find Mac support quite slow. Especially when there is common issues. Sad
Arthur Aihaken
Kenshin Academia.
Kenshin Shogunate.
#37 - 2013-08-01 07:06:10 UTC
Call Rollard wrote:
It's worse when there is an issue and you get no reply back for weeks. I personally find Mac support quite slow. Especially when there is common issues. Sad


There's Mac support?!

I am currently away, traveling through time and will be returning last week.
Linnia Rova
Imperial Shipment
Amarr Empire
#38 - 2013-08-02 05:06:16 UTC
I'm having the same issue, also on a 2011 MBP 13.
I played Eve last year without any graphical glitches on the same hardware.

Hardware Overview:
Model Name: MacBook Pro
Model Identifier: MacBookPro8,1
Processor Name: Intel Core i5
Processor Speed: 2.3 GHz
Number of Processors: 1
Total Number of Cores: 2
L2 Cache (per Core): 256 KB
L3 Cache: 3 MB
Memory: 4 GB

Graphics:
Chipset Model: Intel HD Graphics 3000
Type: GPU
Bus: Built-In
VRAM (Total): 384 MB
Vendor: Intel (0x8086)
Device ID: 0x0126
Revision ID: 0x0009

System Software Overview:
System Version: Mac OS X 10.7.5 (11G63b)
Kernel Version: Darwin 11.4.2
Secure Virtual Memory: Enabled
64-bit Kernel and Extensions: Yes


Please fix this! <3
Alys Sannemen
Center for Advanced Studies
Gallente Federation
#39 - 2013-08-04 06:21:22 UTC
Adding to the quorum

MBP13'' Early 2011 (8,1)
2,3Ghz Intel Core i5
16 GB 1333MHz DD3
Intel HD Graphics 3000 (512Mb)

Internal display and external (via minidp>vga adapter) both have problems.

I work as a developer, so I have mine running 10.9 (build 13A510d)


Since i'm running a devel preview version, I do not consider this a "bug", but more of a "head's up guys, this won't work in the next version".

From what i could gather, this seems to be a bad interaction between texture memory from the transmeta engine and the OS?
The graphic glitches are consistent, but sometimes change around, and all seem to be pieces of image or somehow twister textures rendered wrongly.

Good luck, and also waiting for a patch. If you need anything tested on 10.9 on this hardware, let me know via PM/mail.
Dirk Austen
Caldari Provisions
Caldari State
#40 - 2013-08-06 00:24:56 UTC
I have a mac powerbook with same issue. :(

2.4 ghz intel core i5
4gb 13333 mhz ddr3