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Socket closed
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Axefork
#1 - 2013-06-16 19:26:17 UTC
I'm sure there are plenty of thread on this but to be completely honest I can't be bothered to go wading through the forum to find them. After about a minute of logging in I get "socket closed" it is a constant problem now and the game is unplayable.

I've tried running the game through wire, wireless, with & without firewall or antivirus, no other programs running, with the launcher (piece of **** by the way) and without the launcher nothing helps. I'm on a fibre line getting 12mps up and down at peak time.

Any suggestions or links to other threads would be appreciated. Only been subbed over a month and all I have seen is launcher and server issues, not very good.
Alyssa Yotosala
School of Applied Knowledge
Caldari State
#2 - 2013-06-16 21:01:10 UTC
As the player count on Tranquility has not changed appreciably, this "socket closed" problem seems to only affect you.

My advice would be for you to take active measures to keep these sockets open. When one closes, find out why it closed, and see if you can do anything to keep it open. Depending on the diameter of your socket, you could try making a PVC pipe stent to keep the socket open at all times.

Your mileage may vary.


Oh, and Welcome to EvE.
Axefork
#3 - 2013-06-16 21:02:28 UTC
Alyssa Yotosala wrote:
As the player count on Tranquility has not changed appreciably, this "socket closed" problem seems to only affect you.

My advice would be for you to take active measures to keep these sockets open. When one closes, find out why it closed, and see if you can do anything to keep it open. Depending on the diameter of your socket, you could try making a PVC pipe stent to keep the socket open at all times.

Your mileage may vary.


Oh, and Welcome to EvE.


har har
Mahoui Kauie
Turtle Haters
#4 - 2013-06-17 02:09:20 UTC
The socket closed issue is still an issue. In an effort to help I logged when I was DisConnected. I read (briefly) in other forums this is a DDOS attack, or specific to the client issues, etc... My connection type, ISP, NIC driver all work fine with the other apps and programs I use, just not with Tranquility. I was staying connected for hours (yea!) previous to June 12th time frame. Now that connectivity has been slashed to 45/50 minutes at best.

These are the specific date/time stamps I have been DC'ed from Eve - Socket Closed is the specific error, some times accompanied by an authorization error.
(times are listed in the +4.5 timezone -Kabul)

7:32 PM 6/15/2013
7:38 PM 6/15/2013
7:53 PM 6/15/2013
8:05 PM 6/15/2013
8:11 PM 6/15/2013
8:26 PM 6/15/2013
8:27 PM 6/15/2013
8:34 PM 6/15/2013
8:49 PM 6/15/2013
8:56 PM 6/15/2013
9:18 PM 6/15/2013
9:21 PM 6/15/2013
9:22 PM 6/15/2013
9:28 PM 6/15/2013
9:29 PM 6/15/2013
9:30 PM 6/15/2013
9:42 PM 6/15/2013
9:43 PM 6/15/2013
9:51 PM 6/15/2013
9:55 PM 6/15/2013
9:56 PM 6/15/2013
10:13 PM 6/15/2013
10:19 PM 6/15/2013
10:24 PM 6/15/2013
10:25 PM 6/15/2013
10:28 PM 6/15/2013
10:29 PM 6/15/2013
10:30 PM 6/15/2013
10:46 PM 6/15/2013
10:48 PM 6/15/2013

6:52 AM 6/16/2013
7:21 AM 6/16/2013
7:27 AM 6/16/2013
12:32 PM 6/16/2013
12:38 PM 6/16/2013
7:55 PM 6/16/2013
8:04 PM 6/16/2013
8:06 PM 6/16/2013
8:17 PM 6/16/2013
8:28 PM 6/16/2013
8:39 PM 6/16/2013
8:50 PM 6/16/2013
9:00 PM 6/16/2013
9:01 PM 6/16/2013
9:02 PM 6/16/2013
9:08 PM 6/16/2013
9:41 PM 6/16/2013
9:46 PM 6/16/2013
9:52 PM 6/16/2013
10:08 PM 6/16/2013
10:14 PM 6/16/2013
10:18 PM 6/16/2013
xpl0de
Caldari State
#5 - 2013-06-17 02:14:37 UTC
i like eggs

-10.0 since the Womb
Lord Ryan
True Xero
#6 - 2013-06-17 02:27:40 UTC  |  Edited by: Lord Ryan
I'm stuck between systems! Performing as usual!

I've changed ISP's. Upgraded service. Use multiple machines both PC and Mac. Nothing I do helps because the fan boys are nuts the problem isn't on my end. You just get used to it, than it gets worse. Than you get used to it again....

Do not assume anything above this line was typed by me. Nerf the Truth, it's inconvenient.
Lord Ryan
True Xero
#7 - 2013-06-17 02:32:10 UTC
http://tinypic.com/r/mv4w3c/5

timer expired awhile ago

Do not assume anything above this line was typed by me. Nerf the Truth, it's inconvenient.
Remiel Pollard
Aliastra
Gallente Federation
#8 - 2013-06-17 02:36:02 UTC
Axefork wrote:
12mps up and down at peak time.


I've never heard of an ISP that gives the same rate up and down. Up is normally lower. Also, 12? Wut? I live in Australia and get ~80Mbps on average. Australia has the worst internet in the developed world.

Except maybe NZ, of course. But they're not even a real country anyway. Blink

“Some capsuleers claim that ECM is 'dishonorable' and 'unfair'. Jam those ones first, and kill them last.” - Jirai 'Fatal' Laitanen, Pithum Nullifier Training Manual c. YC104
dark heartt
#9 - 2013-06-17 03:18:13 UTC
Axefork wrote:
I'm sure there are plenty of thread on this but to be completely honest I can't be bothered to go wading through the forum to find them. After about a minute of logging in I get "socket closed" it is a constant problem now and the game is unplayable.

I've tried running the game through wire, wireless, with & without firewall or antivirus, no other programs running, with the launcher (piece of **** by the way) and without the launcher nothing helps. I'm on a fibre line getting 12mps up and down at peak time.

Any suggestions or links to other threads would be appreciated. Only been subbed over a month and all I have seen is launcher and server issues, not very good.



Welcome to Eve. The issues have all sort of come up in the last month so don't get disheartened. As far as socket disconnects, I used to get them regularly, and the issue for me was my modem (a Belkin one), changed it to another brand and have not had an issue since.

http://tetrisisunrealistic.blogspot.com.au/
Axefork
#10 - 2013-06-17 06:08:50 UTC
Remiel Pollard wrote:
Axefork wrote:
12mps up and down at peak time.


I've never heard of an ISP that gives the same rate up and down. Up is normally lower. Also, 12? Wut? I live in Australia and get ~80Mbps on average. Australia has the worst internet in the developed world.

Except maybe NZ, of course. But they're not even a real country anyway. Blink


You can have screenshots of multiple speed test from different clients if it helps you sleep better. I did mention this was at peak time when my area see's a lot of heavy usage.
Axefork
#11 - 2013-06-17 06:11:34 UTC
dark heartt wrote:
Welcome to Eve. The issues have all sort of come up in the last month so don't get disheartened. As far as socket disconnects, I used to get them regularly, and the issue for me was my modem (a Belkin one), changed it to another brand and have not had an issue since.


So the only person who has attempted to give advice is basically saying "yeah it doesn't work put up with it". That's like buying a bus ticket then it not showing so you walk anyway.
Tiven loves Tansien
Doomheim
#12 - 2013-06-17 09:01:52 UTC
Remiel Pollard wrote:
Axefork wrote:
12mps up and down at peak time.


I've never heard of an ISP that gives the same rate up and down. Up is normally lower. Also, 12? Wut? I live in Australia and get ~80Mbps on average. Australia has the worst internet in the developed world.

Except maybe NZ, of course. But they're not even a real country anyway. Blink


While it's a bit rare for ISPs, they do provide symmetrical packages on their lines so 12/12 isnt sci-fi.
Nevyn Auscent
Broke Sauce
#13 - 2013-06-17 09:16:15 UTC
I would suggest this indicates a router somewhere near your end of the system is having issues, since it is so localised. If it was down CCP's end of the internet, lots of people would have this issue.
So chances are it is somewhere in your ISP's connection to the rest of the world.
Lord Ryan
True Xero
#14 - 2013-06-17 12:39:04 UTC
Nevyn Auscent wrote:
I would suggest this indicates a router somewhere near your end of the system is having issues, since it is so localised. If it was down CCP's end of the internet, lots of people would have this issue.
So chances are it is somewhere in your ISP's connection to the rest of the world.

Lots of people do. I'm one of them. Some days the front page will be filled with locked closed socket threads. You don't hear more people talking about it because it's against the rules to talk about poor performance here.

Do not assume anything above this line was typed by me. Nerf the Truth, it's inconvenient.
Ramona McCandless
Silent Vale
LinkNet
#15 - 2013-06-17 12:41:03 UTC
Keep your socket closed to prevent flood water from entering your bum

"Yea, some dude came in and was normal for first couple months, so I gave him director." - Sean Dunaway

"A singular character could be hired to penetrate another corps space... using gorilla like tactics..." - Chane Morgann
Doc Spectre
Doomheim
#16 - 2013-06-17 12:53:06 UTC
Ramona McCandless wrote:
Keep your socket closed to prevent flood water from entering your bum

But I NEED the occassional reaming out....
DreznicK
OORt Cloud Research
The OORT Cloud
#17 - 2013-06-17 12:56:16 UTC  |  Edited by: DreznicK
IF you are getting socket closed when you are inactive it could be due to your ISP.

IF ISP's get short on bandwidth they will start actively shutting down inactive connections.
Just because you are getting 12 meg to your house doesn't mean there isn't a throttle somewhere down the line.

Sad part is some companies will offer high rates to your house but not have the trunks to support it.
Basically they are counting on burst traffic to get them through.
Web traffic, downloads, email are all burst traffic.
Sadly for online gaming you need sustained traffic (real-time traffic).
Truth be told a constant 1 meg is worth a lot more then a 12 meg burst when it comes to online gaming.


One work around is to keep an active in game chat channel open, ie open up the help channel and stuff it in the background.
But that only works if they are trying to shut down inactive connections.

Another option is to reduce your MTU from 1500 down to 800.
Technically you will be using more bandwidth but you are playing the odds that by increasing your packet count enough will get through to maintain your connection.
Axefork
#18 - 2013-06-18 14:20:58 UTC
DreznicK wrote:
IF you are getting socket closed when you are inactive it could be due to your ISP.

IF ISP's get short on bandwidth they will start actively shutting down inactive connections.
Just because you are getting 12 meg to your house doesn't mean there isn't a throttle somewhere down the line.

Sad part is some companies will offer high rates to your house but not have the trunks to support it.
Basically they are counting on burst traffic to get them through.
Web traffic, downloads, email are all burst traffic.
Sadly for online gaming you need sustained traffic (real-time traffic).
Truth be told a constant 1 meg is worth a lot more then a 12 meg burst when it comes to online gaming.


One work around is to keep an active in game chat channel open, ie open up the help channel and stuff it in the background.
But that only works if they are trying to shut down inactive connections.

Another option is to reduce your MTU from 1500 down to 800.
Technically you will be using more bandwidth but you are playing the odds that by increasing your packet count enough will get through to maintain your connection.


Hmm the thing is any other game I play online works just fine I have no connection issues. Constant disconnects are only an issue with eve for me. I'll give this a try anyway and see how it goes.
SKINE DMZ
The Scope
Gallente Federation
#19 - 2013-06-18 14:27:49 UTC
I have had this too a lot although while having a stable internet connection.

Are you running OS X? Freezing up on a mac seems to be a very common issue with no clear explanation or reason see: https://forums.eveonline.com/default.aspx?g=posts&t=26864&find=unread

I disagree
Benuse Eyrou
Drunk Frog
#20 - 2013-06-18 14:31:25 UTC  |  Edited by: Benuse Eyrou
the only time ive heard of when you have the same download aswell as upload is when you have a dedicated or lease line in which the line itself has the same upload than down. However these are usually for businesses with a high demand in uploading data so not sure about that.

I kept getting the socket closed on a win 7 which did my head in and So I riped out the DED and then added it again and its worked for me fine since


I would have the line tested when most internet averages are on ie after dinner or somthing. When they line test check distance.

Ask if the line is dropping anywhere as they can see if there is any distortion in the line which could be causing the problem. Noise on the line around this times can smash the hell out of your connection.

Another basic test is open up command prompt and ping google like a nutter for 30 mins around this time and see if there are any packets dropping. Its very basic though
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