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Thanks CCP for my Free two weeks SP's!
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Matthew Marcus
The Scope
Gallente Federation
#1 - 2013-06-13 16:24:50 UTC  |  Edited by: Matthew Marcus
I'd like to thank CCP for recently granting me two weeks worth of SP's on one of my toons. With the recent problems with the networks my mining toon was literally 2 days away from flying a Rorqual. With the new skill requirements this set me back by two weeks when i was one day away! I sent a petition to request the SP's back and you guys helped me out with the two extra weeks worth of SP's that i needed to complete the training! so thanks for that!

It's good to know there is some customer service left in the world!
Ramona McCandless
Silent Vale
LinkNet
#2 - 2013-06-13 16:47:23 UTC
Why would you say that here and not in a a follow up message on the same ticket where they would read and appreciate it?

"Yea, some dude came in and was normal for first couple months, so I gave him director." - Sean Dunaway

"A singular character could be hired to penetrate another corps space... using gorilla like tactics..." - Chane Morgann
Azami Nevinyrall
172.0.0.1
#3 - 2013-06-13 16:50:35 UTC
.5/10

...
Bloody Wench
#4 - 2013-06-13 16:52:33 UTC
Lies.

[u]**Shepard Wong Ogeko wrote: **[/u]  CCP should not only make local delayed in highsec, but they should also require one be undocked to use it. Then, even the local spammers have some skin in the game. Support a High Resolution Texture Pack
Matthew Marcus
The Scope
Gallente Federation
#5 - 2013-06-13 16:59:12 UTC
Bloody Wench wrote:
Lies.




Well I was really surprised as well, Guess when you put up a fuss about it then you can still get things done! Granted, It wasn't OUR fault for the netwrk failure so it was only fair anyway. Still, was pleasantly surprised.
Lugia3
Federal Navy Academy
Gallente Federation
#6 - 2013-06-13 17:02:28 UTC
I can already hear the masses of sad to-be freighter pilots mashing their keyboards.

"CCP Dolan is full of shit." - CCP Bettik
James Amril-Kesh
Viziam
Amarr Empire
#7 - 2013-06-13 17:04:06 UTC
A GM would have to be really incompetent and/or really not give a **** before they'd do anything like this.
While both are entirely plausible, I'd still need proof before I took this topic any more seriously.

Enjoying the rain today? ;)
Ranger 1
Ranger Corp
Vae. Victis.
#8 - 2013-06-13 17:06:05 UTC
So you spent your 100k unallocated SP to get your training done before the release and figured you'd write a troll thread to make it seem like you got special consideration... gotcha. Smile

View the latest EVE Online developments and other game related news and gameplay by visiting Ranger 1 Presents: Virtual Realms.
Unsuccessful At Everything
The Troll Bridge
#9 - 2013-06-13 17:10:45 UTC
Bloody Wench wrote:
Lies.


My reaction exactly.

Since the cessation of their usefulness is imminent, may I appropriate your belongings?
Matthew Marcus
The Scope
Gallente Federation
#10 - 2013-06-13 17:19:55 UTC
Ranger 1 wrote:
So you spent your 100k unallocated SP to get your training done before the release and figured you'd write a troll thread to make it seem like you got special consideration... gotcha. Smile



Nope, Actually i got alot more but happy to have gotten it :D
Vexidious
Royal Amarr Institute
Amarr Empire
#11 - 2013-06-13 18:09:52 UTC
Bloody Wench wrote:
Lies.


The only thing that disturbs me about this thread is that the concept of CCP having reasonable and compassionate customer service is met with either disbelief or outright hostility.
Veshta Yoshida
PIE Inc.
Khimi Harar
#12 - 2013-06-13 18:15:51 UTC
Ramona McCandless wrote:
Why would you say that here and not in a a follow up message on the same ticket where they would read and appreciate it?

He is obviously a CCP alt, they must be trying to create a reality in which they are contemplative, empathetic and caring Big smile
Samuel Woodbury
Garoun Investment Bank
Gallente Federation
#13 - 2013-06-13 18:24:38 UTC
Congrats you got about 30 CAN$ of money back! its like winning the lottery is it?!?!
Jake Warbird
Republic Military School
Minmatar Republic
#14 - 2013-06-13 18:25:00 UTC
Once I was mining in a Hulk and I got popped by a couple of Cats. I petitioned saying that cheap ships were not supposed to pop my expensive mining barge and they gave me a hulk bpo. True story.

Sugar Von MurdererTits : Jake Warbird gets my vote for most intriguing and attractive male character in Eve.
Tchaikovsky Makarov
Royal Amarr Institute
Amarr Empire
#15 - 2013-06-13 18:31:27 UTC
Jake Warbird wrote:
Once I was mining in a Hulk and I got popped by a couple of Cats. I petitioned saying that cheap ships were not supposed to pop my expensive mining barge and they gave me a hulk bpo. True story.


And the thread of fake stories begins!
Meytal
Doomheim
#16 - 2013-06-13 18:40:31 UTC
Vexidious wrote:
Bloody Wench wrote:
Lies.


The only thing that disturbs me about this thread is that the concept of CCP having reasonable and compassionate customer service is met with either disbelief or outright hostility.

Agreed.

Every single instance that I've needed to interact with CCP customer support it has been a great service.
You guys need to remember that the Devs and Management that we often malign are not the Customer Service guys. We don't generally see into the lives of the Devs and what their management puts on them/demands from them, but many of us know what it's like having to deal with customers who are 110% certain they have been wronged and deserve restitution. Customers suck.
Jake Warbird
Republic Military School
Minmatar Republic
#17 - 2013-06-13 18:42:07 UTC
inb4 'This one time, at band-camp...'

Sugar Von MurdererTits : Jake Warbird gets my vote for most intriguing and attractive male character in Eve.
Bernie Nator
Seal Club Six
Plug N Play
#18 - 2013-06-13 19:23:23 UTC
I remember the time when CCP blew up my battle cruiser. They said "whoops, wrong command", and replaced my ship. Even gave me some faction mods to put on it! CCP is the best.
Azurae
Doomheim
#19 - 2013-06-13 19:31:42 UTC
i remember when they gave me a titan as reimbursement for losing my rifter to some lag. finally the logs showed everything.
Matthew Marcus
The Scope
Gallente Federation
#20 - 2013-06-13 19:33:51 UTC
Meytal wrote:
Vexidious wrote:
Bloody Wench wrote:
Lies.


The only thing that disturbs me about this thread is that the concept of CCP having reasonable and compassionate customer service is met with either disbelief or outright hostility.

Agreed.

Every single instance that I've needed to interact with CCP customer support it has been a great service.
You guys need to remember that the Devs and Management that we often malign are not the Customer Service guys. We don't generally see into the lives of the Devs and what their management puts on them/demands from them, but many of us know what it's like having to deal with customers who are 110% certain they have been wronged and deserve restitution. Customers suck.





yeah, come on guys I was being serious. It was really decent of them and it saved me time from training for something I should have had. Sure mostly they suck at customer services, that's why I'm saying thanks, because for the first time they actually did something nice for people who are paying for this game. Just like the real world, we're customers and deserve to be treated that way, so it's about time they did it and why not say thanks for the change?
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