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Issues, Workarounds & Localization

 
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Firia O'Flame
Gunpoint Mercantile Associates
#1 - 2013-06-04 21:12:48 UTC
This is a two fold problem.

Problem 1: Ever since the new launcher updated, I have not been able to launch the launcher. I click the launcher icon to open it up (such as from the launcher folder in my Eve installation folder), and nothing happens. I found the log information, and the launcher ends with closing down.


Problem 2: I just installed the latest update. I assume it's Odyssey. I am now STUCK in applying the patch. What happens is I by-pass the launcher (that I cannot run) by going to the eveExe file. It downloads the new patch, and runs through the installation process. Great. Everything looks great. Even the launcher appears to get some updating. I still cannot seem to run the launcher, so I go BACK to the eveExe bypass. The game tells me that the installation data has been downloaded and needs to apply... again. Once that's done, I launch eve, and it does it AGAIN.

So I'm stuck, constantly updating eve. With the launcher down, and the exe file down, I am 100% barred from playing the game now, and more than a little erk'd about that.

I'm running WinXP Pro 64bit (like a boss).
Firia O'Flame
Gunpoint Mercantile Associates
#2 - 2013-06-04 22:34:55 UTC
I ran the repair tool, and it seems to have worked out. I still cannot use the launcher though.
Zak Breen
Breen Enterprises
#3 - 2013-06-04 23:03:37 UTC
It's a common problem. I found out a fix that seems to work for everyone I've talked to. (CCP for some reason doesn't say anything about it)

Try going to EVE Online\launcher\cache and run the "updater" program. I posted in a thread about the launcher not launching when it first came out and that seemed to have fixed everyone's problem.

Maturity, one discovers, has everything to do with the acceptance of not knowing. http://www.di.fm/spacemusic
Firia O'Flame
Gunpoint Mercantile Associates
#4 - 2013-06-05 00:33:18 UTC
Sorry to say that the result is the same; the launcher starts up, and shuts right back down. Essentially nothing happens.
Zak Breen
Breen Enterprises
#5 - 2013-06-05 01:37:26 UTC
Hmm. Well, the only thing I can suggest is to file a bug report. Sorry it didn't help!

Maturity, one discovers, has everything to do with the acceptance of not knowing. http://www.di.fm/spacemusic
Tara Tyrael
Quantum Anomaly Corporation
#6 - 2013-06-05 01:50:31 UTC
if it hangs at validation at 0% you prolly have this error https://forums.eveonline.com/default.aspx?g=posts&t=243234&p=1

fix = disable spybot if you have it installed
Firia O'Flame
Gunpoint Mercantile Associates
#7 - 2013-06-05 08:33:47 UTC
Tara Tyrael wrote:
if it hangs at validation at 0% you prolly have this error https://forums.eveonline.com/default.aspx?g=posts&t=243234&p=1

fix = disable spybot if you have it installed


There is no percentage. The launcher, in essence, does not launch. There is no update, there is no launch. Double click, el-zilcho.
CCP Aita
C C P
C C P Alliance
#8 - 2013-06-05 09:50:30 UTC
Firia O'Flame wrote:
Tara Tyrael wrote:
if it hangs at validation at 0% you prolly have this error https://forums.eveonline.com/default.aspx?g=posts&t=243234&p=1

fix = disable spybot if you have it installed


There is no percentage. The launcher, in essence, does not launch. There is no update, there is no launch. Double click, el-zilcho.


Could you please supply me with the logs so that I can have a look? They should be in the launcher\cache folder named something like "launcher.2013.06.03.log".

Associate Programmer Team Special Circumstances
Firia O'Flame
Gunpoint Mercantile Associates
#9 - 2013-06-05 20:28:19 UTC
CCP Aita wrote:
Firia O'Flame wrote:
Tara Tyrael wrote:
if it hangs at validation at 0% you prolly have this error https://forums.eveonline.com/default.aspx?g=posts&t=243234&p=1

fix = disable spybot if you have it installed


There is no percentage. The launcher, in essence, does not launch. There is no update, there is no launch. Double click, el-zilcho.


Could you please supply me with the logs so that I can have a look? They should be in the launcher\cache folder named something like "launcher.2013.06.03.log".



You got it.

Incoming PM.
CCP Aita
C C P
C C P Alliance
#10 - 2013-06-06 10:13:52 UTC
Ok, it appears that you still have the old Launcher (version 1.32). It should have self-updated but obviously that doesn't work (the logs unfortunately give no indication of why).

Please try installing the latest version of the Launcher manually using this installer:
http://cdn1.eveonline.com/EveOnlineLauncher/release/EVEOnlineLauncher_2_1_545736.exe

Hopefully this will fix your problem. If it doesn't please let me know and we'll see what we can do.

Associate Programmer Team Special Circumstances