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Issues, Workarounds & Localization

 
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[[ FIX ]] Launcher Validating Client 0.0% Issue

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Lord Jasta
KarmaFleet
Goonswarm Federation
#41 - 2013-06-04 16:29:38 UTC
Welp finish the offline install and repair tool see if that works, then ill have to report it i guess, blows since its a fresh instll of the client only 2 days old.
Lev Taganov
Rational Anarchists
#42 - 2013-06-04 16:39:13 UTC
Updated a desktop client a few hours ago without issue. However, when I run the launcher on my laptop, it hangs at 0.0% validation. Both computers are on the same network.
Lord Razpataz
Devils Rejects 666
The Devil's Warrior Alliance
#43 - 2013-06-04 16:43:33 UTC
Lev Taganov wrote:
Updated a desktop client a few hours ago without issue. However, when I run the launcher on my laptop, it hangs at 0.0% validation. Both computers are on the same network.


Yup, my second computer works fine.. Not my main..
Tara Tyrael
Quantum Anomaly Corporation
#44 - 2013-06-04 16:49:06 UTC
well, there go all my millions I've expected from market manipulation at the start of new expansion... Ugh
CCP Aporia
C C P
C C P Alliance
#45 - 2013-06-04 16:56:18 UTC
Kanidatari wrote:
Did restart the launcher and the update failed, and got this:

http://pastebin.com/586FrHi7

Happy reading!


So, this might be two things:
1) The decompression of the payload fails for some reason, for example you don't have enough disk space left to unpack it
2) It's another broken payload but this time the corruption happened at a later moment in the payload stream

About the first point:
Can you make sure you have 13 GB of free diskspace available on the device that contains your temporary folder (by default c:). It should use a lot less but let's err on the safe side here.

About the second point:
Try running it again please, and if it still fails we'll need to do a trace route to the payload file. It can be that our CDN provider has a faulty server somewhere and a trace route is the only way to identify this. To do that, please open a command line and type the following:
tracert cdn1.eveonline.com
Then send me the results via private message, screenshot or pastebin, whatever you see most comfortable.

Friend of walking avatars, currently hibernating until he gets to open that door.
CCP Aporia
C C P
C C P Alliance
#46 - 2013-06-04 16:57:20 UTC
Lev Taganov wrote:
Updated a desktop client a few hours ago without issue. However, when I run the launcher on my laptop, it hangs at 0.0% validation. Both computers are on the same network.


Interesting! What are the differences between those machines in terms of operating system and cpu?

Friend of walking avatars, currently hibernating until he gets to open that door.
Shiver Bathory
Vampyre Empire
#47 - 2013-06-04 17:08:00 UTC
After doing a clean install using the Offline installed then following the post in General discussiong here I can use the exefile in the bin folder and connect to TQ without a hassle. I got into that same folder and use the launcher or anything else, it will stick on validate.
Jaiimez Skor
The Infamous.
#48 - 2013-06-04 17:08:24 UTC
CCP Aporia wrote:
Lev Taganov wrote:
Updated a desktop client a few hours ago without issue. However, when I run the launcher on my laptop, it hangs at 0.0% validation. Both computers are on the same network.


Interesting! What are the differences between those machines in terms of operating system and cpu?


The results of the command line are in your inbox, and if it's of interest, i'm on a laptop also.
Tara Tyrael
Quantum Anomaly Corporation
#49 - 2013-06-04 17:13:05 UTC  |  Edited by: Tara Tyrael
CCP Aporia wrote:
Lev Taganov wrote:
Updated a desktop client a few hours ago without issue. However, when I run the launcher on my laptop, it hangs at 0.0% validation. Both computers are on the same network.


Interesting! What are the differences between those machines in terms of operating system and cpu?


point is, afaik validation should start and say its not same version and start patching , for some reason it doesn't start validation, so im guessing its the launchers fault, still going to wait

I have no idea of the process of validation, so:
1) Validation does its thing then checks check sum on server = fault with launcher since it doesn't start validating.
2) Validation ask server for check sum before checking my client = fault with network, OS or same as above.

When doing repair we get error: unpack requires a string argument of length 4 , which meant that we are missing argument somewhere, shooting in the blank over here at this point, but could it be that the problem is related to Win 32 or Win 64 OS since the argument could be wrong length due to system architecture.

Those are my 2 cents at this point, since I've so far tried everything from manually clearing caches, starting and restarting most of the .exe files and from what I've gathered from the logs.

EDIT: Laptop here as well, even though I don't see why that would play any role, seems like an interesting coincidence, since few more people reported this issue and are using laptops.

EDIT 2: I believe you are right with network error, running trace now and have lots of timeouts in between and now its stuck on timeouts TRACE: http://i.snag.gy/hGQsP.jpg

offtopic: So problem with my trace is in Germany, prolly we need to wait till DIN ISBoxers update their clients
CCP Aporia
C C P
C C P Alliance
#50 - 2013-06-04 17:22:22 UTC
Tara Tyrael wrote:
CCP Aporia wrote:
Lev Taganov wrote:
Updated a desktop client a few hours ago without issue. However, when I run the launcher on my laptop, it hangs at 0.0% validation. Both computers are on the same network.


Interesting! What are the differences between those machines in terms of operating system and cpu?


point is, afaik validation should start and say its not same version and start patching , for some reason it doesn't start validation, so im guessing its the launchers fault, still going to wait

I have no idea of the process of validation, so:
1) Validation does its thing then checks check sum on server = fault with launcher since it doesn't start validating.
2) Validation ask server for check sum before checking my client = fault with network, OS or same as above.

When doing repair we get error: unpack requires a string argument of length 4 , which meant that we are missing argument somewhere, shooting in the blank over here at this point, but could it be that the problem is related to Win 32 or Win 64 OS since the argument could be wrong length due to system architecture.

Those are my 2 cents at this point, since I've so far tried everything from manually clearing caches, starting and restarting most of the .exe files and from what I've gathered from the logs.

EDIT: Laptop here as well, even though I don't see why that would play any role, seems like an interesting coincidence, since few more people reported this issue and are using laptops.


Well, the launcher has a checksum db of it's installation. Where it's failing is when it's trying to get the checksum db to compare against from the server. So either the connection is bad (which is possible and the whole reason why checksums are being verified multiple times in the process), or you are hitting a server that has a bad payload (just as likely as the bad connection). :-)

The repair tool, btw, is exactly the same code as in the launcher. The only difference is that the repair tool forces a re-creation of the client-side checksum db. The point at which you are seeing the unpack error is not specifically robust code, but it's basically happening because you didn't get the first 4 bytes from the payload. This is a genuine defect that I fixed locally earlier today after your initial reports. The code now retries a couple of times but it might still fail if after a few seconds we still haven't received those 4 bytes.
I don't want to rule out that the method used might have an issue on different platforms, which is exactly why I am asking about OS version and CPU. But the way we implemented this part looks sound to me as it's always network byte order.

Friend of walking avatars, currently hibernating until he gets to open that door.
Jet Steele
Ministry of War
Amarr Empire
#51 - 2013-06-04 17:23:39 UTC
I too am having this problem... (validating stuck on 0.0%)

I too am on laptop with sky broadband.

Have plenty of hard disk room. exefile in bin directory does not work, loops round back to launcher and hangs on validation 0.0%.

CPU = i7 Q840 8 Gb of RAM,

Dual 1 Gb ATI mobility radeon's 5800's.

Cannot download newest offline payloads(hangs on starting download) for fresh install, but still have previous versions, tried to re-install using these = same problem. Tried to delete launcher file in directory and replace with new, this does not work either.
Skanny Aylet
DO.IT
Triumvirate.
#52 - 2013-06-04 17:25:53 UTC
I had the same problem with the validation and I've discovered a problem with spybot. I removed that program and started to download.
Jet Steele
Ministry of War
Amarr Empire
#53 - 2013-06-04 17:28:14 UTC
Sorry should have added I am on Windows 7
Tara Tyrael
Quantum Anomaly Corporation
#54 - 2013-06-04 17:29:12 UTC
CCP Aporia wrote:

Well, the launcher has a checksum db of it's installation. Where it's failing is when it's trying to get the checksum db to compare against from the server. So either the connection is bad (which is possible and the whole reason why checksums are being verified multiple times in the process), or you are hitting a server that has a bad payload (just as likely as the bad connection). :-)


Connection speed on speettest is good, trace has some issues reaching destination

OS: Windows 7 Professional with Service Pack 1 applied.
Processor: AMD Phenom(TM) II N830 Triple-Core-Processors 2.10 GHz
Manatiro Wotan
Pator Tech School
Minmatar Republic
#55 - 2013-06-04 17:35:25 UTC
Hi
I had the same problem like the others. I just found the problem after the mentioning of spybot, as I use him too.
Spybot has an build-in proxy service, which is turned on by default. After deactivating this proxy, the validation worked. I hope this helps others, and thanks to Skanny Aylet for mentioning Spybot ^^.
CCP Aporia
C C P
C C P Alliance
#56 - 2013-06-04 17:41:32 UTC
Interesting @ Spybot. Can everyone please check if they are using that software and see if temporarily disabling it helps to resolve this issue?

Friend of walking avatars, currently hibernating until he gets to open that door.
Tara Tyrael
Quantum Anomaly Corporation
#57 - 2013-06-04 17:42:34 UTC  |  Edited by: Tara Tyrael
PROBLEM SOLVED

Like Skanny Aylet mentioned, freaking damn spybot

After I've stopped spybot services lost all connectivity on port 80, other services (teamspeak/skype) still worked but coudn't browse internet.
Uninstalled spybot, restarted computer, reconnected on my wireless and now its downloading.

Thanks everybody for helping out, this solution works for me.

Might be good idea to include this in some sort of guide for all people who have spybot that they might have issues connecting

(still not logged in, but patch is downloading)

EDIT:
Like somebody mentioned, spybot does have some sort of proxy, little bugger
Jaiimez Skor
The Infamous.
#58 - 2013-06-04 17:43:13 UTC
CCP Aporia wrote:
Interesting @ Spybot. Can everyone please check if they are using that software and see if temporarily disabling it helps to resolve this issue?


I am also using Spybot, just uninstalled it, now testing. Will give results.
Red Stakhanov
Center for Advanced Studies
Gallente Federation
#59 - 2013-06-04 17:47:35 UTC
Turning off default Spybot proxy worked for me - thanks Skanny Aylet
Jaiimez Skor
The Infamous.
#60 - 2013-06-04 17:50:44 UTC
I can confirm that Spybot is removed and the client is now patching, seems protecting your computer is overrated. Thanks CCP Aporia for your time.