These forums have been archived and are now read-only.

The new forums are live and can be found at https://forums.eveonline.com/

Issues, Workarounds & Localization

 
  • Topic is locked indefinitely.
 

Problem playing on Surface Pro
Author
Previous Topic Next Topic
Sucratzz Bailey
The Scope
Gallente Federation
#1 - 2013-05-31 01:19:05 UTC  |  Edited by: Sucratzz Bailey
Hi there,


I recently purchased a Surface Pro 128 and cannot get EVE Online to work on it.
I started off by copying my install directory across to the Surface from my PC and then run the EVE Online Repair Tool. Patched up and launched the game.

When I login, instead of showing the screen with my 3 characters the screen is just black.
I have tried updating DirectX and .NET framework. I have updated to the latest firmware through windows update.

I tried searching the forums for this problem but cannot find anything.


Has anyone got any ideas to help with this problem?
Sucratzz Bailey
The Scope
Gallente Federation
#2 - 2013-05-31 01:42:08 UTC
System Information
Time of this report: 5/31/2013, 11:05:40
Machine name: MATT
Operating System: Windows 8 Pro 64-bit (6.2, Build 9200) (9200.win8_gdr.130410-1505)
Language: English (Regional Setting: English)
System Manufacturer: Microsoft Corporation
System Model: Surface with Windows 8 Pro
BIOS: 1.03.0450
Processor: Intel(R) Core(TM) i5-3317U CPU @ 1.70GHz (4 CPUs), ~1.7GHz
Memory: 4096MB RAM
Available OS Memory: 3980MB RAM
Page File: 1579MB used, 6496MB available
Windows Dir: C:\windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 120 DPI (125 percent)
DWM DPI Scaling: Enabled
DxDiag Version: 6.02.9200.16384 64bit Unicode

DxDiag Notes
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.

DirectX Debug Levels
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
Sucratzz Bailey
The Scope
Gallente Federation
#3 - 2013-05-31 01:42:16 UTC
Display Devices
Card name: Intel(R) HD Graphics 4000
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics Family
DAC type: Internal
Device Type: Full Device
Device Key: Enum\PCI\VEN_8086&DEV_0166&SUBSYS_01661414&REV_09
Display Memory: 1765 MB
Dedicated Memory: 32 MB
Shared Memory: 1733 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: SEC3242
Native Mode: 1920 x 1080(p) (59.975Hz)
Output Type: Internal
Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32
Driver File Version: 9.17.0010.3062 (English)
Driver Version: 9.17.10.3062
DDI Version: 11
Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1
Driver Model: WDDM 1.2
Graphics Preemption: DMA
Compute Preemption: Thread group
Driver Attributes: Final Retail
Driver Date/Size: 3/26/2013 04:42:46, 12615680 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B78E66-4226-11CF-527C-6C21B7C2C435}
Vendor ID: 0x8086
Device ID: 0x0166
SubSys ID: 0x01661414
Revision ID: 0x0009
Driver Strong Name: oem17.inf:5f63e5341859ec8c:iIVBM0:9.17.10.3062:pci\ven_8086&dev_0166&subsys_01661414
Rank Of Driver: 00E00001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C
DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_IDCT DXVA2_ModeH264_VLD_NoFGT
Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1
Zak Breen
Breen Enterprises
#4 - 2013-05-31 02:35:25 UTC
Card name: Intel(R) HD Graphics 4000
Display Memory: 1765 MB
Dedicated Memory: 32 MB
Shared Memory: 1733 MB

The graphics chip inside the surface pro isn't really meant to be a gaming chip. It can do light gaming but on games like EVE it will fall flat and be unable to run it unless at the lowest settings. (if that)

Maturity, one discovers, has everything to do with the acceptance of not knowing. http://www.di.fm/spacemusic
Sucratz Bailey
The Scope
Gallente Federation
#5 - 2013-05-31 02:49:43 UTC
Thank you for your input. I have seen many YouTube videos of people with the exact hardware as I have playing this game. I am aware of the settings I will need to use to play the game.

This however does not help with my problem
Zak Breen
Breen Enterprises
#6 - 2013-05-31 03:01:05 UTC
Sucratz Bailey wrote:
Thank you for your input. I have seen many YouTube videos of people with the exact hardware as I have playing this game. I am aware of the settings I will need to use to play the game.

This however does not help with my problem


Indeed it can run it but unless you are station trading or something it won't perform well under stress. But that's your call. Smile

My thinking is that by copying your install directly from your PC, some settings won't work on the surface pro. Have you tried clearing the cache outside of the game? http://wiki.eveonline.com/en/wiki/Clearing_the_cache_and_settings

If that doesn't work, you can try clearing the settings as well.

Maturity, one discovers, has everything to do with the acceptance of not knowing. http://www.di.fm/spacemusic
xarjin
Galactic Deep Space Industries
Brave Collective
#7 - 2013-05-31 04:26:49 UTC
GM Arcade wrote:
While we do not yet officially support Windows 8, we would be interested in hearing about any problems that Windows 8 users have encountered when running EVE Online.

Ideally we would only like to hear of any issues that became a problem when players switched from another OS to Windows 8. This would mean that we can be sure that Windows 8 was the problem.

If you can post in this thread a summary of the issue and also a brief overview of your system specifications (Graphics card, driver version etc) it really would be appreciated.



https://forums.eveonline.com/default.aspx?g=posts&t=169577&find=unread

This could also be related and even more of an issue considering your trying to play on a tablet.
Sucratz Bailey
The Scope
Gallente Federation
#8 - 2013-05-31 08:03:03 UTC
I have decided to reset the device to factory settings and download from the site rather than copy from my pc. I'll let you know if that fixes the problem.
Sucratzz Bailey
The Scope
Gallente Federation
#9 - 2013-06-08 01:52:40 UTC
Well, I started from a clean install and re-downloaded the client. All is working fine now.
Performance wise a few settings have been turned down, but am getting solid fps and is very playable in this ultrabook style hybrid tablet thing. The Surface Pro is playable with the digital pen and touch screen if you don't have a mouse handy.
Kodai Kaze
The Scope
Gallente Federation
#10 - 2013-06-09 18:36:16 UTC
Very cool... EVE on a tablet. Kind of want to try that :)
ybcuz
Brutor Tribe
Minmatar Republic
#11 - 2013-06-20 22:31:09 UTC  |  Edited by: ybcuz
It's running just swell for me--actually, it appears to be running smoother/cooler on my Surface Pro (64GB--I moved my backup partition to an 8GB USB thumb drive) than on my 17" MacBook Pro (the last 17" they made, with a 2.66GHz Core i7 and 8GB RAM.......). I don't understand how this is the case, but it certainly appears to be.

I run lowest settings on both, and never experience any hiccups. Maybe some *slight* lag around clouds, but that's it.

My only real gripes about running EVE on the Surface Pro are the scaling of the screen and mouse functionality (which seems to be directly related to screen scaling).

I've read others' posts about the mouse pointer only having access to ~80% of the screen ("dead zone" bars on right and bottom), but I've found that the following settings largely remedy these issues:

Full Screen
1920 x 1080
100% UI Scaling

Anyway, just thought I'd share my specs, since I have yet to see a comprehensive explanation of a (more than not) optimal setting in the forums.