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Issues, Workarounds & Localization

 
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The new launcher and the web server issues on the 21st of May: FAQ and update thread

First post First post
Author
Smoking Blunts
ZC Omega
Goonswarm Federation
#761 - 2013-06-18 11:32:04 UTC
move the topic and hope people forget how **** the launcher actually is??

OMG when can i get a pic here

Rommiee
Mercury Inc.
#762 - 2013-06-18 11:48:59 UTC
Smoking Blunts wrote:
move the topic and hope people forget how **** the launcher actually is??

Yeah, I was thinking the same.

CCP mentioned that they would be happy when people stopped posting how bad the launcher was. this seems to help them achieve their goal...hide the thread so no one can find it LOL.

Priceless...
Oraac Ensor
#763 - 2013-06-18 13:02:23 UTC  |  Edited by: Oraac Ensor
Today's patch installation failed.

Ran repair tool as recommended. Progress window indicated that, amongst other things, the launcher was entirely missing.

Repair tool also reported failure, but everything seems to be running ok.

What's that all about?
CCP Atropos
C C P
C C P Alliance
#764 - 2013-06-18 14:38:51 UTC
Rommiee wrote:
Smoking Blunts wrote:
move the topic and hope people forget how **** the launcher actually is??

Yeah, I was thinking the same.

CCP mentioned that they would be happy when people stopped posting how bad the launcher was. this seems to help them achieve their goal...hide the thread so no one can find it LOL.

Priceless...

Rather that it was a longterm stickied thread in General Discussion.
Smoking Blunts
ZC Omega
Goonswarm Federation
#765 - 2013-06-18 15:38:15 UTC  |  Edited by: Smoking Blunts
CCP Atropos wrote:
Rommiee wrote:
Smoking Blunts wrote:
move the topic and hope people forget how **** the launcher actually is??

Yeah, I was thinking the same.

CCP mentioned that they would be happy when people stopped posting how bad the launcher was. this seems to help them achieve their goal...hide the thread so no one can find it LOL.

Priceless...

Rather that it was a longterm stickied thread in General Discussion.



so how are you doing reinstating all the tools for multiboxing the old launcher had into this launcher? is log in / swapping alts a 3 step process again?
1. eve exe( for alt swapping hit log off)
2. pass
3. enter

remember has to close/restart the launcher also, as I do not need 8 launchers running on my pc for NO REASON WHAT SO EVER

OMG when can i get a pic here

Alphea Abbra
Project Promethion
#766 - 2013-06-18 21:26:41 UTC
CCP Atropos wrote:
Rommiee wrote:
Smoking Blunts wrote:
move the topic and hope people forget how **** the launcher actually is??

Yeah, I was thinking the same.

CCP mentioned that they would be happy when people stopped posting how bad the launcher was. this seems to help them achieve their goal...hide the thread so no one can find it LOL.

Priceless...

Rather that it was a longterm stickied thread in General Discussion.
Is the solution to your bad work to hide the criticism?

Look, if you're done with the launcher, just say so, there is no need to lie repeatedly.

And if you want to avoid the current criticism, apply one of three:

1) silence critics (Either by censorship, banning, whatever)
2) avoid reading/acknowledging the criticism (and appear out of touch)
3) actually listen to test feedback, and fix issues whatever they may be

You're doing #2 right now, with the expansion pack of "don't worry, we're actually doing #3", only in this case both you and I know you're knowingly dishonest. Relegating the criticism to Issues (...) forum is of course also #2 on that list.
So, when will you stop lying, and when will you fix issues?

Contrary to yours, my posts are honest. For once, can I get an honest answer in return?
Par'Gellen
#767 - 2013-06-18 23:01:54 UTC  |  Edited by: Par'Gellen
Nice try Atropos. You can try to hide the thread all you want but that will not make people forget about this mess. Seriously where does CCP find you guys?

"To err is human", but it shouldn't be the company motto...

Circumstantial Evidence
#768 - 2013-06-18 23:39:35 UTC
CCP Atropos wrote:
One of the hot topics that many of you have voiced concern over is the ease of using multiple accounts at the same time, all with different settings. You can rest easy on this count, since it is not our intent to remove or limit the functionality in this area--quite the opposite.

Rommiee
Mercury Inc.
#769 - 2013-06-19 09:09:07 UTC
CCP Atropos.........

You may remember Hilmar's apology after the CQ disaster (if you were not working for CCP at that point, you may want to look it up)

Some quotes from that blog, which demonstartes how worthless and misleading that apology was...

Quote:
"A Humbler, Stronger CCP"


Quote:
What I can say for now is that we’ve taken action to ensure these mistakes are never repeated. We have reexamined our processes, hired experienced industry professionals for key leadership positions, reassessed our priorities, moved personnel around and, above all else, recognized our limitations.


Quote:
EVE is still unique in the real and virtual world. This is our vision for her, and we want so badly to take you there. But getting there is not an entitlement. It will take hard work, open communication and, above all else, collaboration with you. The greatest lesson for me is the realization that EVE belongs to you, and we at CCP are just the hosts of your experience. When we channel our passion for EVE constructively, we can make this vision a reality together.



As you can clearly see, all of those are a complete load of bollox, tbh.


And then you have the all-time classic.....


Quote:
“It’s not what you say, it’s what you do,” that will make the difference here. From now on, CCP will focus on doing what we say and saying what we do. That is the path to restoring trust and moving forward.


The biggest pile of crap ever spoken.

Priceless
DARTHxFREE
Aliastra
Gallente Federation
#770 - 2013-06-19 09:30:23 UTC
I can't log in at all, just get message 6mb patch has downloaded, it continues to a progress bar that DL's a further 30mg then does nuthing, i've restarted like 50 times that's 50x30mb chowing my bandwidth.....i give up

Oraac Ensor
#771 - 2013-06-19 17:05:22 UTC
Once again, the patch installation fails because it can't update the launcher, the repair tool says all launcher files are missing and it can't install them afresh.

Yet I have a working launcher!!!

This is just too bizarre for words.
Cassius Longinus
Stimulus
Rote Kapelle
#772 - 2013-06-19 18:35:06 UTC
I still cannot get the launcher to patch eve through a proxy. Is this supposed to be working? I made a post on it before and got no response. This worked perfectly fine before the launcher became the gateway to patching.
Seth Toralen
Deep Core Mining Inc.
Caldari State
#773 - 2013-06-19 20:45:22 UTC
So uh... not to bug anyone, but the launcher still doesn't work for me either. I mean at least I can play with the .exe workaround (for now), but the launcher is still broken for me.

I'm one of those 'Error 324' guys who can't load/access the login screens on any of EVE's websites (and thus the login area of the launcher too). Been screaming about it for a month or so now.... anyone working on it or are we screwed? Also we're conveniently unable to cancel our account because we can't access Account Management so... yeah.
Oraac Ensor
#774 - 2013-06-20 20:17:32 UTC
Oraac Ensor wrote:
Once again, the patch installation fails because it can't update the launcher, the repair tool says all launcher files are missing and it can't install them afresh.

Yet I have a working launcher!!!

This is just too bizarre for words.

And again . . .
Alphea Abbra
Project Promethion
#775 - 2013-06-22 07:35:54 UTC
Oh well, 4 days after being officially ignored, and 9 days after CCP Atropos told us the launcher was done and the work was being done on other things, I can't say I am too surprised.
It's really sad that CCP Atropos is so hellbent on reducing the launchers' capabilities, but such is life.

Seth Toralen wrote:
I'm one of those 'Error 324' guys who can't load/access the login screens on any of EVE's websites (and thus the login area of the launcher too). Been screaming about it for a month or so now.... anyone working on it or are we screwed? Also we're conveniently unable to cancel our account because we can't access Account Management so... yeah.
I'm glad I read this sitting down.
It's ironic that, had you been a returning customer who wanted to resubscribe, CCP would probably have dealt with your issue, but since you already pay, they won't fix it.
If you live in the EU, you can contact your bank and stop it (And reverse any transfers that might have happened during this period). I'm not sure what CCP's stance is, but I know other companies who automatically ban people if this happens. Don't do it lightly.

I would still like to know what CCP Atropos plan is, but at this point I know it either won't exist or will be bad for us.
Balder Verdandi
Wormhole Sterilization Crew
#776 - 2013-06-22 16:06:37 UTC
Alphea Abbra wrote:

I would still like to know what CCP Atropos plan is, but at this point I know it either won't exist or will be bad for us.



This doesn't surprise me in the least.

I hate saying it, but the reduced functionality of this new launcher has become a major pain in my backside. What took me less than 10 minutes for updates on Planetary Interaction now takes me 35 minutes because of the launcher, which is why I've refused to use it.

I'll continue using the "\bin\ExeFile.exe" solution for my all my toons and their PI and the launcher for patching only.

Until CCP and it's minions start playing their own game like it was meant to be played (like we're playing it) then they won't see the issues we're faced with on an almost daily basis.




Smoking Blunts
ZC Omega
Goonswarm Federation
#777 - 2013-06-23 11:30:30 UTC
CCP Atropos is it fixed yet?

OMG when can i get a pic here

Alphea Abbra
Project Promethion
#778 - 2013-06-24 07:38:22 UTC
Smoking Blunts wrote:
CCP Atropos is it fixed yet?
Followup question:
Will you, at some point, acknowledge that design criticism even exists?

You haven't so far, which I assume is your way of saying no, but if so; just say no!
Seth Toralen
Deep Core Mining Inc.
Caldari State
#779 - 2013-06-24 08:58:43 UTC
Assming CCP still follows this forum....

In followup to my Error 324 issues with all of EVE's websites, I have submitted a new bug report. As a quick reminder, this error prevents me from logging into account management, API management, and using the new launcher. This new bug report contains every bit of network diagnostics I could think to include. Since my problems connecting to the login pages are obviously somewhere in the interwebs, I have included tests that mostly focus on tracing communication from my PC to CCP's servers.

My tests include an ipconfig, a tracert to login.eveonline, a pathping to login.eveonline, and a netstat. All of this juicy data is in bug report 163663. It's probably enough data about my network to reveal vulnerable ports and certainly where I live too... whatever. Just use it to fix problems. I really hope it helps.
CCP Atropos
C C P
C C P Alliance
#780 - 2013-06-24 14:17:14 UTC
Alphea Abbra wrote:
Smoking Blunts wrote:
CCP Atropos is it fixed yet?
Followup question:
Will you, at some point, acknowledge that design criticism even exists?

You haven't so far, which I assume is your way of saying no, but if so; just say no!

I've replied to your posts several times; I'm not sure what further information you want.

Is the design of the EVE Launcher perfect? No.
Will you be fixing it? Yes.
When? When it's ready.
Why don't you roll it back then? Rolling back isn't an option, due to the integration with Steam and other OAuth providers.

The old EVE Launcher wasn't targeted at any specific play-style, and had only simple fixes in place to accommodate any form of multiple accounts. The paradigm it operated under meant that any further changes that we wanted to make were simply not possible.

Now, roll forward to the release a month ago, of the new version of the EVE Launcher; we changed the paradigm of how our login flow worked. We ran tests on Singularity, and asked people to help us test it. We then deployed it to Tranquility.

We've done the initial transition to move people out of the client based login paradigm. It wasn't a flawless transition by any means, and there is still work to be done for those who are unable to login via the EVE Launcher (for example, those with the -324 browser issue) but we're working on those issues.

You seem intent on criticising our decision to move the login out of the ExeFile.exe application, and from your repeated posts you cite poor decisions regarding web based logons, the removal of iconic features such as the landing page and splash screen, and the ability to run multiple accounts at the same time. Additional to all of this is your continued assertion that I'm simply spouting lies and refusing to acknowledge that any flaws exist in the EVE Launcher.

Allow me to clear the waters for you: the old version of the EVE Launcher had a reliance upon the same web-servers that you're complaining about, so we only increased what we were doing with a resource that everyone was able to access. We did fail in our load testing though, which resulted in the web-servers being overloaded, but that's since been fixed. For the record, you can still view the old EVE Launcher landing page here.

With the release of Dust 514, and the need for more than one product to be able to log into the EVE Universe, we evolved our login mechanics to rely upon industry standard systems and libraries (OAuth) rather than our own proprietary libraries. Since the EVE Launcher had an embedded browser already, it wasn't a great leap to combine the two to allow OAuth based logons in the EVE Launcher, allowing us to clean up a layer of our networking stack (ie: reduce code complexity and maintenance in our own libraries) and move to single logon methodology across all our products.

Regarding the iconic landing page and splash screen, there is work happening on this area by another team; someone already linked concept art for a revamped character selection screen, which is where we want to go. The intent was to remove an area of burden for us. it is obvious that we miscalculated in the love that the player base had for the old, branded login screen, and so we're trying to meet those players half way with a solution that works for us, in terms of technical debt, maintainability and development cost, and for the player base in their desire for an immersive game-play experience. As for the splash screen, with the old EVE Launcher, the loading of the splash screen was moved from the EVE Client into the EVE Launcher, and was actually disabled for at least 6 months due to issues relating to it's update (for a long time, it was unmaintained and not updated, leading to, for example, a splash screen for an incorrect expansion showing). As such your argument regarding the splash screen is simply flawed.

Finally, the ability to run multiple accounts simultaneously; I won't say that it's perfect, but it is possible, although certainly clunky. As I stated above, in this post, we're working on improving the experience for those who want to login and play multiple characters, but it's likely to be deployed in two phases, as we consolidate things. Once we can publish our concepts and gather full feedback, I want you to help me test this on Singularity.

You're obviously passionate about this game, and the universe around it, which is wonderful for someone like me, but you have to meet me in the middle; I've attempted to explain why the EVE Launcher is designed the way it is, and show you that whilst it isn't perfect, I will readily admit that it needs more work, and that that required work will come, you simple have to be patient. You can't both berate us for not listening to feedback and rushing the deployment, and then cry for us to rush out updates at the same time.