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Returning customer and account banned in less than 30 hours

First post
Author
Jarod Garamonde
Jolly Codgers
Get Off My Lawn
#41 - 2013-04-28 16:09:26 UTC
05ricka06 wrote:
Hi @all,

Really I don't know what to do next, if to stay or to say bye bye again to this game.

After more than 1 year absence, and after the continuous flush of emails from CCP with offers to reactivate my accounts, finally I got tempted and did it.

I reactivated my main, then a second alt and then... got in troubles as I couldn't remember the name used for a third account, however I remembered the name of the char.

So from my main I filled a petition explaining the situation, and that that account was bought in the official section of this forum, so i haven't any CD key or any birthday date for it, but giving them rest of details, like email addresses used, etc...

The answer from GM was nothing but a copy and paste of the procedures stated in the help section. So again I did answer saying the account was bought in the forums official section.

In the meantime I recovered old backups and emails and found that on one of them they used my Account name, instead the char one, so I was finally able to reactivate the third account.

By that time my main got a new answer to the petition saying that selling accounts is forbidden in EVE and then I realized my spelling mistake, using the word "account" instead "char", but I think the GM could read between lines what was the problem and that nobody buying an account ilegally was going to be so stupid to say it to them.

Anyway, after that i just setup EVE client to my tastes, recovered EVEMon, EFT, etc... and went to sleep happy thinking of today playing again with all my alts.

This morning, when tried to connect I found my main account had been banned. No reason given. So only two chances, the colors combination I selected for my client is against EULA or CCP's GM, instead to try to help a returning customer in problems, thought he got a big criminal that buys/sells accounts on RMT market.

If i say that this char is the one I couldn't remember the account name, mostly of you will find the evidence as when and who bought it in the official section of characters bazaar, and so able to do GM job better than himself.

Thanks CCP for ruin my coming back experience, now regreeting of it.


I can haz ur stuff, when you ragequit?

That moment when you realize the crazy lady with all the cats was right...

    [#savethelance]
Ranger 1
Ranger Corp
Vae. Victis.
#42 - 2013-04-28 16:24:00 UTC
A couple of points:

1: You are assuming your account was banned because of the use of the word account, this could very well not be the case.

2: Polite and reasonable requests for information are the best route, just don't nag them pointlessly.

3: Remember investigations take time.

4: Better safe than sorry, for all concerned not only you.

5: Two out of three ain't bad. Smile

View the latest EVE Online developments and other game related news and gameplay by visiting Ranger 1 Presents: Virtual Realms.

Surfin's PlunderBunny
Sebiestor Tribe
Minmatar Republic
#43 - 2013-04-28 16:31:08 UTC
This is Chewbacca

"Little ginger moron" ~David Hasselhoff 

Want to see what Surf is training or how little isk Surf has?  http://eveboard.com/pilot/Surfin%27s_PlunderBunny

ISD Suvetar
ISD Community Communications Liaisons
ISD Alliance
#44 - 2013-04-28 19:07:29 UTC
Hi there,

I understand that you're concerned but the only correct option is to petition and ask for it to be escalated.

To my untrained eye, it would certainly seem like there's been an oversight and a senior GM would be the best person to resolve such an issue; but I do know that we do not ban people lightly.

I can only ask you to be patient and not to post about it on the forums as you won't get an official response (other then mine as a forum moderator) and it inevitably such posts attract trolling and flaming.

I hope you get an answer soon, but I have to lock this thread; sorry.

[b]ISD Suvetar Captain/Commando Community Communication Liaisons (CCLs) Interstellar Services Department[/b]

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