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EVE Online: Incarna 1.1.2 Macintosh Issues and Feedback

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CCP Phantom
C C P
C C P Alliance
#1 - 2011-10-18 12:14:39 UTC  |  Edited by: CCP Spitfire
EVE Online: Incarna 1.1.2 has been deployed. The patch focuses on increased hangar functionality, including the return of ship spinning, a new Cider engine for the Mac client and several other fixes. A Client Update is also available, focusing on further improvements with ship spinning. The full patch notes can be found here.

Mac-specific fixes

  • A number of stability adjustments have been made for the new Cider engine. These include file descriptor race conditions, segment caching in memory and raising the ceiling limit for open file descriptors.
  • An EVE Voice connection problem, where users were unable to reconnect to EVE Voice after losing or closing their connection, has been resolved.

For general feedback on Incarna 1.1.2 please use this thread.

CCP Phantom - Senior Community Developer
Trebor Daehdoow
The Scope
Gallente Federation
#2 - 2011-10-18 12:33:48 UTC  |  Edited by: Trebor Daehdoow
In hangar mode, I'm seeing my ship, but it stubbornly refuses to spin. What?

Update: killing both cache and all settings restored proper behavior.

Private Citizen • CSM in recovery
RubyPorto
RubysRhymes
#3 - 2011-10-18 12:37:09 UTC  |  Edited by: CCP Phantom
Since incarna came out, I've been running eve at the lowest settings most of the time. On occasion I would up the graphics settings to look at a shiny ship or whatever.

I tried that today to celebrate the return of ship spinning, and I get a crash to desktop. I try to log back in and I get this error;

"Unhandled page fault on write access to 0x00000000 at address 0x8f0d975f.
Do you wish to debug it ?"

followed by a crash to desktop. My other client (cloned off of this one) works fine at the moment.


EDIT: Moved from Incarna 1.1.2 deployment thread, CCP Phantom.

"It's easy to speak for the silent majority. They rarely object to what you put into their mouths." -Abrazzar "the risk of having your day ruined by other people is the cornerstone with which EVE was built" -CCP Solomon
CCP Konflikt
Doomheim
#4 - 2011-10-18 12:53:03 UTC  |  Edited by: CCP Konflikt
Trebor Daehdoow wrote:
In hangar mode, I'm seeing my ship, but it stubbornly refuses to spin. What?


Can you give me a few details please and i'll take a look into it?

* Ship type
* Mac hardware details
* Graphics settings.
* Race of the station you are docked in.

CCP Konflikt Quality Assurance Engineer Team Trilambda
Mara Rinn
Cosmic Goo Convertor
#5 - 2011-10-18 13:10:05 UTC
Hrm... am I trying to patch too early?

Quote:
Unable to download file mac/evepremiumpatch292761-304168-mac.tgz from the server.
Error: [Errno 996] Overlapped I/O incomplete: 'IOCompletionWsaGetOverlappedResult failed with error 996: Overlapped I/O incomplete\r\n'

Day 0 Advice for New Players
CCP Gangleri
C C P
C C P Alliance
#6 - 2011-10-18 13:12:45 UTC
Mara Rinn wrote:
Hrm... am I trying to patch too early?

Quote:
Unable to download file mac/evepremiumpatch292761-304168-mac.tgz from the server.
Error: [Errno 996] Overlapped I/O incomplete: 'IOCompletionWsaGetOverlappedResult failed with error 996: Overlapped I/O incomplete\r\n'



Looks like your client is having problems connecting to our autopatching service, you can try manually downloading and applying the patch, here is a link to the download:
http://content.eveonline.com/mac/evepremiumpatch292761-304168-mac.tgz

Check out my EVE Gate broadcast log for semi-regular updates on various EVE development: https://gate.eveonline.com/Profile/CCP%20Gangleri/StatusUpdates
CCP Gangleri
C C P
C C P Alliance
#7 - 2011-10-18 13:17:21 UTC
RubyPorto wrote:
Since incarna came out, I've been running eve at the lowest settings most of the time. On occasion I would up the graphics settings to look at a shiny ship or whatever.

I tried that today to celebrate the return of ship spinning, and I get a crash to desktop. I try to log back in and I get this error;

"Unhandled page fault on write access to 0x00000000 at address 0x8f0d975f.
Do you wish to debug it ?"

followed by a crash to desktop. My other client (cloned off of this one) works fine at the moment.


EDIT: Moved from Incarna 1.1.2 deployment thread, CCP Phantom.


Please include some hardware data so we can try to identify potential causes for this.

Check out my EVE Gate broadcast log for semi-regular updates on various EVE development: https://gate.eveonline.com/Profile/CCP%20Gangleri/StatusUpdates
Trebor Daehdoow
The Scope
Gallente Federation
#8 - 2011-10-18 13:18:54 UTC
CCP Konflikt wrote:
Trebor Daehdoow wrote:
In hangar mode, I'm seeing my ship, but it stubbornly refuses to spin. What?


Can you give me a few details please and i'll take a look into it?

* Ship type
* Mac hardware details
* Graphics settings.
* Race of the station you are docked in.


Proteus, but ship type did not matter.

Last years Macbook Pro. Running 1600x1000 windowed.

Basic graphics settings, towards the low end. Changing these did not affect matters.

Inherent Implants station in Bittanshal.

Some more details:

1) Trebor runs on my main install. I have several sub-installs (the usual symlink procedure), logging into Trebor on these installs worked fine.

2) Therefore I suspected a cache or settings issue. Killed cache. No effect.

3) Killing all settings *restored* the proper ship spinning behavior. Had to reconfigure my client though (grumble ***** whine).

I have yesterday's settings files backed up in Time Machine if they will be helpful.

Private Citizen • CSM in recovery
CCP Gangleri
C C P
C C P Alliance
#9 - 2011-10-18 13:39:08 UTC
Trebor Daehdoow wrote:
CCP Konflikt wrote:
Trebor Daehdoow wrote:
In hangar mode, I'm seeing my ship, but it stubbornly refuses to spin. What?


Can you give me a few details please and i'll take a look into it?

* Ship type
* Mac hardware details
* Graphics settings.
* Race of the station you are docked in.


Proteus, but ship type did not matter.

Last years Macbook Pro. Running 1600x1000 windowed.

Basic graphics settings, towards the low end. Changing these did not affect matters.

Inherent Implants station in Bittanshal.

Some more details:

1) Trebor runs on my main install. I have several sub-installs (the usual symlink procedure), logging into Trebor on these installs worked fine.

2) Therefore I suspected a cache or settings issue. Killed cache. No effect.

3) Killing all settings *restored* the proper ship spinning behavior. Had to reconfigure my client though (grumble ***** whine).

I have yesterday's settings files backed up in Time Machine if they will be helpful.


According to initial reports this doesn't seem to be a Mac specific issue, instead it seems linked to character settings. See here for a reported workaround:
https://forums.eveonline.com/default.aspx?g=posts&m=205593#post205593

We will continue to investigate with the aim of releasing an official step by step workaround procedure. Thanks for helping us pin this down.

Check out my EVE Gate broadcast log for semi-regular updates on various EVE development: https://gate.eveonline.com/Profile/CCP%20Gangleri/StatusUpdates
RubyPorto
RubysRhymes
#10 - 2011-10-18 13:45:09 UTC
CCP Gangleri wrote:
RubyPorto wrote:
Since incarna came out, I've been running eve at the lowest settings most of the time. On occasion I would up the graphics settings to look at a shiny ship or whatever.

I tried that today to celebrate the return of ship spinning, and I get a crash to desktop. I try to log back in and I get this error;

"Unhandled page fault on write access to 0x00000000 at address 0x8f0d975f.
Do you wish to debug it ?"

followed by a crash to desktop. My other client (cloned off of this one) works fine at the moment.


EDIT: Moved from Incarna 1.1.2 deployment thread, CCP Phantom.


Please include some hardware data so we can try to identify potential causes for this.



What hardware data do you need? Here's the overview from system profiler


Model Name: MacBook Pro
Model Identifier: MacBookPro3,1
Processor Name: Intel Core 2 Duo
Processor Speed: 2.2 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache: 4 MB
Memory: 4 GB
Bus Speed: 800 MHz
Boot ROM Version: MBP31.0070.B07
SMC Version (system): 1.16f11
Serial Number (system): W87351P5XAH
Hardware UUID: 00000000-0000-1000-8000-001B63B67C66
Sudden Motion Sensor:
State: Enabled

"It's easy to speak for the silent majority. They rarely object to what you put into their mouths." -Abrazzar "the risk of having your day ruined by other people is the cornerstone with which EVE was built" -CCP Solomon
CCP Gangleri
C C P
C C P Alliance
#11 - 2011-10-18 13:54:17 UTC
RubyPorto wrote:
CCP Gangleri wrote:
RubyPorto wrote:
Since incarna came out, I've been running eve at the lowest settings most of the time. On occasion I would up the graphics settings to look at a shiny ship or whatever.

I tried that today to celebrate the return of ship spinning, and I get a crash to desktop. I try to log back in and I get this error;

"Unhandled page fault on write access to 0x00000000 at address 0x8f0d975f.
Do you wish to debug it ?"

followed by a crash to desktop. My other client (cloned off of this one) works fine at the moment.


EDIT: Moved from Incarna 1.1.2 deployment thread, CCP Phantom.


Please include some hardware data so we can try to identify potential causes for this.



What hardware data do you need? Here's the overview from system profiler


Model Name: MacBook Pro
Model Identifier: MacBookPro3,1
Processor Name: Intel Core 2 Duo
Processor Speed: 2.2 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache: 4 MB
Memory: 4 GB
Bus Speed: 800 MHz
Boot ROM Version: MBP31.0070.B07
SMC Version (system): 1.16f11
Serial Number (system): W87351P5XAH
Hardware UUID: 00000000-0000-1000-8000-001B63B67C66
Sudden Motion Sensor:
State: Enabled


Sorry about the vague request, in addition to the above it would be good to know your OS version and graphics card.

Check out my EVE Gate broadcast log for semi-regular updates on various EVE development: https://gate.eveonline.com/Profile/CCP%20Gangleri/StatusUpdates
Ikarios Ephious
State Protectorate
Caldari State
#12 - 2011-10-18 14:00:29 UTC
I Have downloaded the patch and then when i loaded up EVE it came up with the usual message saying that it needed to close so that it could update the client and it did, eve closed and Ipatch opened to update the files. However when EVE restarts, it then brings up the same message and then repeats the process. It will constantly repeat this process until I force quit the application.

Im using a Macbook with leopard 1.5.4.
Kina Ayami
Very Italian People
The Initiative.
#13 - 2011-10-18 14:02:33 UTC
I cant install the patch.

After downloading the patch, i run it. Immediately a verifying procedure started: it always stops halfway, with a pop-up windows saying i have to reinstall ( i tried 4 times).
Checking the logs, i noticed this:


Examining File : /Contents/MacOS/cider -> SHA1 Error

Rest is all OK.

I got a MacBook Pro with Mac OS X (10.6.8), 2.3 GHz Intel Core i5.
So far patches went just fine, but i'm playing on mac only for a couple of months.
I also run multiple clients on it. To do that i followed the manual procedure on the evewiki.

I'm already downloading the client again, but it wouldn't be bad to find a faster solution. :)
CCP Gangleri
C C P
C C P Alliance
#14 - 2011-10-18 14:05:19 UTC
Kina Ayami wrote:
I cant install the patch.

After downloading the patch, i run it. Immediately a verifying procedure started: it always stops halfway, with a pop-up windows saying i have to reinstall ( i tried 4 times).
Checking the logs, i noticed this:


Examining File : /Contents/MacOS/cider -> SHA1 Error

Rest is all OK.

I got a MacBook Pro with Mac OS X (10.6.8), 2.3 GHz Intel Core i5.
So far patches went just fine, but i'm playing on mac only for a couple of months.
I also run multiple clients on it. To do that i followed the manual procedure on the evewiki.

I'm already downloading the client again, but it wouldn't be bad to find a faster solution. :)



Try using the repair functionality of the generic patcher, it looks like your client has a bad version of Cider which prevents the patch from completing, here is a link to the generic patch:
http://content.eveonline.com//mac/evepremiumpatch304168-mac.tgz

Check out my EVE Gate broadcast log for semi-regular updates on various EVE development: https://gate.eveonline.com/Profile/CCP%20Gangleri/StatusUpdates
CCP Gangleri
C C P
C C P Alliance
#15 - 2011-10-18 14:07:08 UTC
Ikarios Ephious wrote:
I Have downloaded the patch and then when i loaded up EVE it came up with the usual message saying that it needed to close so that it could update the client and it did, eve closed and Ipatch opened to update the files. However when EVE restarts, it then brings up the same message and then repeats the process. It will constantly repeat this process until I force quit the application.

Im using a Macbook with leopard 1.5.4.


Please try the generic patcher, it handles broken clients better than the built patches do:
http://content.eveonline.com//mac/evepremiumpatch304168-mac.tgz

Check out my EVE Gate broadcast log for semi-regular updates on various EVE development: https://gate.eveonline.com/Profile/CCP%20Gangleri/StatusUpdates
Ikarios Ephious
State Protectorate
Caldari State
#16 - 2011-10-18 14:21:58 UTC
Just tried the Generic Patcher, and this hasn't worked either :/
Mara Rinn
Cosmic Goo Convertor
#17 - 2011-10-18 14:30:24 UTC
CCP Gangleri wrote:
Looks like your client is having problems connecting to our autopatching service, you can try manually downloading and applying the patch, here is a link to the download:
http://content.eveonline.com/mac/evepremiumpatch292761-304168-mac.tgz


Manual download of patch worked from the same computer.

Day 0 Advice for New Players
The Drakonian
UK Freedom Fighters
Wrecking Machine.
#18 - 2011-10-18 14:32:32 UTC
Every time there is a patch recently, I have the same message that some files have been changed and the patch quits. I have included the bag log entry. Please can someone tell me what to do as I am fed up having to download the whole eve client everytime.

Examining File : /Contents/Resources/Czech.lproj/Localizable.strings -> SHA1 Error
Examining File : /Contents/Resources/Czech.lproj/MainMenu.nib/designable.nib -> SHA1 Error
Examining File : /Contents/Resources/Czech.lproj/MainMenu.nib/keyedobjects.nib -> SHA1 Error
Examining File : /Contents/Resources/Danish.lproj/Localizable.strings -> SHA1 Error
Examining File : /Contents/Resources/Danish.lproj/MainMenu.nib/designable.nib -> SHA1 Error
Examining File : /Contents/Resources/Danish.lproj/MainMenu.nib/keyedobjects.nib -> SHA1 Error
Examining File : /Contents/Resources/Dutch.lproj/Localizable.strings -> SHA1 Error
Examining File : /Contents/Resources/Dutch.lproj/MainMenu.nib/designable.nib -> SHA1 Error
Examining File : /Contents/Resources/Dutch.lproj/MainMenu.nib/keyedobjects.nib -> SHA1 Error
Examining File : /Contents/Resources/English.lproj/Localizable.strings -> OK
Examining File : /Contents/Resources/es-419.lproj/Localizable.strings -> SHA1 Error
Examining File : /Contents/Resources/es-419.lproj/MainMenu.nib/designable.nib -> SHA1 Error
Examining File : /Contents/Resources/es-419.lproj/MainMenu.nib/keyedobjects.nib -> SHA1 Error
Examining File : /Contents/Resources/Finnish.lproj/Localizable.strings -> SHA1 Error
Examining File : /Contents/Resources/Finnish.lproj/MainMenu.nib/designable.nib -> SHA1 Error
Examining File : /Contents/Resources/Finnish.lproj/MainMenu.nib/keyedobjects.nib -> SHA1 Error
Examining File : /Contents/Resources/French.lproj/Localizable.strings -> SHA1 Error
Examining File : /Contents/Resources/French.lproj/MainMenu.nib/designable.nib -> SHA1 Error
Examining File : /Contents/Resources/French.lproj/MainMenu.nib/keyedobjects.nib -> SHA1 Error
Examining File : /Contents/Resources/German.lproj/Localizable.strings -> SHA1 Error
Examining File : /Contents/Resources/German.lproj/MainMenu.nib/designable.nib -> SHA1 Error
Examining File : /Contents/Resources/German.lproj/MainMenu.nib/keyedobjects.nib -> SHA1 Error
Examining File : /Contents/Resources/Greek.lproj/Localizable.strings -> SHA1 Error
Examining File : /Contents/Resources/Greek.lproj/MainMenu.nib/designable.nib -> SHA1 Error
Examining File : /Contents/Resources/Greek.lproj/MainMenu.nib/keyedobjects.nib -> SHA1 Error
Examining File : /Contents/Resources/Hungarian.lproj/Localizable.strings -> SHA1 Error
Examining File : /Contents/Resources/Hungarian.lproj/MainMenu.nib/designable.nib -> SHA1 Error
Examining File : /Contents/Resources/Hungarian.lproj/MainMenu.nib/keyedobjects.nib -> SHA1 Error
Examining File : /Contents/Resources/Italian.lproj/Localizable.strings -> SHA1 Error
Examining File : /Contents/Resources/Italian.lproj/MainMenu.nib/designable.nib -> SHA1 Error
Examining File : /Contents/Resources/Italian.lproj/MainMenu.nib/keyedobjects.nib -> SHA1 Error
Examining File : /Contents/Resources/Norwegian.lproj/Localizable.strings -> SHA1 Error
Examining File : /Contents/Resources/Norwegian.lproj/MainMenu.nib/designable.nib -> SHA1 Error
Examining File : /Contents/Resources/Norwegian.lproj/MainMenu.nib/keyedobjects.nib -> SHA1 Error
Examining File : /Contents/Resources/Polish.lproj/Localizable.strings -> SHA1 Error
Examining File : /Contents/Resources/Polish.lproj/MainMenu.nib/designable.nib -> SHA1 Error
Examining File : /Contents/Resources/Polish.lproj/MainMenu.nib/keyedobjects.nib -> SHA1 Error
Examining File : /Contents/Resources/Portuguese.lproj/Localizable.strings -> SHA1 Error
Examining File : /Contents/Resources/Portuguese.lproj/MainMenu.nib/designable.nib -> SHA1 Error
Examining File : /Contents/Resources/Portuguese.lproj/MainMenu.nib/keyedobjects.nib -> SHA1 Error
Examining File : /Contents/Resources/pt_BR.lproj/Localizable.strings -> SHA1 Error
Examining File : /Contents/Resources/pt_BR.lproj/MainMenu.nib/designable.nib -> SHA1 Error
Examining File : /Contents/Resources/pt_BR.lproj/MainMenu.nib/keyedobjects.nib -> SHA1 Error
Examining File : /Contents/Resources/Russian.lproj/Localizable.strings -> SHA1 Error
Examining File : /Contents/Resources/Russian.lproj/MainMenu.nib/designable.nib -> SHA1 Error
Examining File : /Contents/Resources/Russian.lproj/MainMenu.nib/keyedobjects.nib -> SHA1 Error
Examining File : /Contents/Resources/Spanish.lproj/Localizable.strings -> SHA1 Error
Examining File : /Contents/Resources/Spanish.lproj/MainMenu.nib/designable.nib -> SHA1 Error
Examining File : /Contents/Resources/Spanish.lproj/MainMenu.nib/keyedobjects.nib -> SHA1 Error
Examining File : /Contents/Resources/Swedish.lproj/Localizable.strings -> SHA1 Error
Examining File : /Contents/Resources/Swedish.lproj/MainMenu.nib/designable.nib -> SHA1 Error
Examining File : /Contents/Resources/Swedish.lproj/MainMenu.nib/keyedobjects.nib -> SHA1 Error

This is the part of the log file!!
RubyPorto
RubysRhymes
#19 - 2011-10-18 14:45:33 UTC
CCP Gangleri wrote:
RubyPorto wrote:
CCP Gangleri wrote:
RubyPorto wrote:
Since incarna came out, I've been running eve at the lowest settings most of the time. On occasion I would up the graphics settings to look at a shiny ship or whatever.

I tried that today to celebrate the return of ship spinning, and I get a crash to desktop. I try to log back in and I get this error;

"Unhandled page fault on write access to 0x00000000 at address 0x8f0d975f.
Do you wish to debug it ?"

followed by a crash to desktop. My other client (cloned off of this one) works fine at the moment.


EDIT: Moved from Incarna 1.1.2 deployment thread, CCP Phantom.


Please include some hardware data so we can try to identify potential causes for this.



What hardware data do you need? Here's the overview from system profiler


Model Name: MacBook Pro
Model Identifier: MacBookPro3,1
Processor Name: Intel Core 2 Duo
Processor Speed: 2.2 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache: 4 MB
Memory: 4 GB
Bus Speed: 800 MHz
Boot ROM Version: MBP31.0070.B07
SMC Version (system): 1.16f11
Serial Number (system): W87351P5XAH
Hardware UUID: 00000000-0000-1000-8000-001B63B67C66
Sudden Motion Sensor:
State: Enabled


Sorry about the vague request, in addition to the above it would be good to know your OS version and graphics card.


Graphics
Chipset Model: GeForce 8600M GT
Type: GPU
Bus: PCIe
PCIe Lane Width: x16
VRAM (Total): 128 MB
Vendor: NVIDIA (0x10de)
Device ID: 0x0407
Revision ID: 0x00a1
ROM Revision: 3175


OS 10.6.8 Snow Leopard

"It's easy to speak for the silent majority. They rarely object to what you put into their mouths." -Abrazzar "the risk of having your day ruined by other people is the cornerstone with which EVE was built" -CCP Solomon
CCP Gangleri
C C P
C C P Alliance
#20 - 2011-10-18 14:53:47 UTC
RubyPorto wrote:

Chipset Model: GeForce 8600M GT


That's cutting it rather close to the system requirements, I'd hazard a guess at this being the root cause. Why it only manifests after this specific patch is however not clear. Here is a link to the system requirements wiki:
http://wiki.eveonline.com/en/wiki/System_Requirements#Macintosh:

Check out my EVE Gate broadcast log for semi-regular updates on various EVE development: https://gate.eveonline.com/Profile/CCP%20Gangleri/StatusUpdates
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