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Game client down for 2 weeks, no word from admins/moderators/etc
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Seraph IX Basarab
Outer Path
Seraphim Division
#1 - 2011-10-11 06:24:48 UTC
I've been having this error for some two weeks now and I have not heard any word from anyone working at CCP concerning the issue. I did reinstall, and deleted cache yet the problem still persists.

https://forums.eveonline.com/default.aspx?g=posts&find=unread&t=16517

I'm wondering will I at least get the weeks lost in training back along with the time I had on my account? I don't mean to raise any issue or be an ******* but nobody replied when to the PM I sent. Thank you ahead of time.
Kitty McKitty
In Praise Of Shadows
#2 - 2011-10-11 06:46:49 UTC  |  Edited by: Kitty McKitty
I don't see why you would seeing as it is a problem on your end.

EDIT: this sounded snappier than I meant it to Oops

♥ Haviing your portrait painted here helps INTAKI Disabled Children ♥
Kengutsi Akira
Doomheim
#3 - 2011-10-11 06:47:35 UTC
Mine's been working fine too. its just you.

"Is it fair that CCP can get away with..." :: checks ownership on the box ::

Yes
Seraph IX Basarab
Outer Path
Seraphim Division
#4 - 2011-10-11 06:50:29 UTC
How do you know?
Thorn Galen
Bene Gesserit ChapterHouse
The Curatores Veritatis Auxiliary
#5 - 2011-10-11 06:52:18 UTC
"I have Eve through steam and when I start it up a black screen pops up as if the game is going to start. I get the "eve mouse" and then the screen just stays black. If I shift tab for my steam messenger and then undo it the image remains on the black background although "faded." When I ctrl alt delete it doesn't say Eve is not responding. Updated my drivers, restarted my computer, verified cache integrity and defraged the files.

Initially for the past few days my game has been crashing randomly. Yesterday I was warping to a gate and hitting the jump button when I got close, game froze, kicked me out and when I tried to restart it the above happened."

That is your posted problem.

I have seen this before and found that the problem was the RAM on the video card. Don't get me wrong, the video card worked on most other games. As soon as you load up Incarna, it seems that higher memory on the video card is called into play. You then end-up with a black screen. Try replacing the video card, if you can. This will probably solve your problem.

Cheers.

COO - Bene Gesserit Chapterhouse  CEO - Sanctuary Pact Alliance
Kitty McKitty
In Praise Of Shadows
#6 - 2011-10-11 06:53:17 UTC
some things I would try if you havent already...

remove eve from steam

completely clear eve AND steam cache folders http://support.eveonline.com/Pages/KB/Article.aspx?id=371

uninstall eve (and clear cache )

update to latest graphics drivers, latest windows updates etc (be sure to uninstall old graphics drivers first, clean installs, best installs)

when booting eve for first time, if you still get that black screen try forcing fullscreen/windowed mode with (I think it is alt + enter or ctrl + enter??)

completely remove steam???

Hope you get it working but really this is an issue on your end and not with the general eve client. Best of luck.

♥ Haviing your portrait painted here helps INTAKI Disabled Children ♥
Seraph IX Basarab
Outer Path
Seraphim Division
#7 - 2011-10-11 06:53:44 UTC
Thorn Galen wrote:
"I have Eve through steam and when I start it up a black screen pops up as if the game is going to start. I get the "eve mouse" and then the screen just stays black. If I shift tab for my steam messenger and then undo it the image remains on the black background although "faded." When I ctrl alt delete it doesn't say Eve is not responding. Updated my drivers, restarted my computer, verified cache integrity and defraged the files.

Initially for the past few days my game has been crashing randomly. Yesterday I was warping to a gate and hitting the jump button when I got close, game froze, kicked me out and when I tried to restart it the above happened."

That is your posted problem.

I have seen this before and found that the problem was the RAM on the video card. Don't get me wrong, the video card worked on most other games. As soon as you load up Incarna, it seems that higher memory on the video card is called into play. You then end-up with a black screen. Try replacing the video card, if you can. This will probably solve your problem.

Cheers.


Thanks mate. But if memory is the issue could I just delete some things I don't use and solve the issue too until I get a new card?
Kitty McKitty
In Praise Of Shadows
#8 - 2011-10-11 06:56:50 UTC  |  Edited by: Kitty McKitty
Graphics card memory, not the normal memory.

EDIT: too early, ... and even that is separate from Hard disc space, which is what you would be clearing by deleting things.

Try checking crrl+alt+delete for processes that are running that you do not need. These could be conflicting.

♥ Haviing your portrait painted here helps INTAKI Disabled Children ♥
Zoe Alarhun
The Proactive Reappropriation Corporation
#9 - 2011-10-11 06:57:17 UTC
Seraph IX Basarab wrote:
Thorn Galen wrote:
"I have Eve through steam and when I start it up a black screen pops up as if the game is going to start. I get the "eve mouse" and then the screen just stays black. If I shift tab for my steam messenger and then undo it the image remains on the black background although "faded." When I ctrl alt delete it doesn't say Eve is not responding. Updated my drivers, restarted my computer, verified cache integrity and defraged the files.

Initially for the past few days my game has been crashing randomly. Yesterday I was warping to a gate and hitting the jump button when I got close, game froze, kicked me out and when I tried to restart it the above happened."

That is your posted problem.

I have seen this before and found that the problem was the RAM on the video card. Don't get me wrong, the video card worked on most other games. As soon as you load up Incarna, it seems that higher memory on the video card is called into play. You then end-up with a black screen. Try replacing the video card, if you can. This will probably solve your problem.

Cheers.


Thanks mate. But if memory is the issue could I just delete some things I don't use and solve the issue too until I get a new card?


That's not exactly how it works no. Memory does not equal drive space.

Your best bet is update all your drivers, uninstall eve. Clear all the cache folders and settings, reinstall eve, verify your files in steam then try to run it. If there's still a problem I'd take it in to get looked at by some technicians as you might have faulty memory/video card or viruses.
Thorn Galen
Bene Gesserit ChapterHouse
The Curatores Veritatis Auxiliary
#10 - 2011-10-11 07:00:30 UTC  |  Edited by: Thorn Galen
Seraph IX Basarab wrote:

Thanks mate. But if memory is the issue could I just delete some things I don't use and solve the issue too until I get a new card?


I can only tell you that I tried various things to get the card working. I even forced it into its' lowest resolution, slowest VRAM mode it would go to. Again, it worked fine on other games, but not with Incarna. I then fired-up the old Apocrypha client and that worked fine. Something to do with the way the video is engaged with the Incarna client. It was an NVidia GT 6500 card. I replaced that with an NVidia 8500 and it has been problem-free since then. Even the temperature of the card hovers around 36 degress (celsius). The old card used to cook around 50+

So really, swapping the card out is probably your only real option. You might also try moving the card to the second slot on the motherboard, if your motherboard has two slots available for video. One slot always runs at a slightly slower rate than the other.

Cheers.

(BTW, I am talking about the video memory, on the video card, not the computer main memory)

COO - Bene Gesserit Chapterhouse  CEO - Sanctuary Pact Alliance
Seraph IX Basarab
Outer Path
Seraphim Division
#11 - 2011-10-11 07:14:13 UTC
I wonder though what made it react this way all of the sudden. I never had an issue with the current card I had and Incarna.
Xython
Federal Navy Academy
Gallente Federation
#12 - 2011-10-11 07:26:55 UTC
It could be a number of things, mostly card heat.

If it was my machine, I'd pop an old spare hard drive in and do a Windows reinstall on that HDD to rule out everything software related. But that's probably not an option for 99% of users.

(I happen to be insane -- demonstrable by the fact that I play in Nullsec EVE circa 2011 -- so I'm most assuredly not 99% of users.)

You may have video memory diagnostics available to you. What type of card is it again? As a generic test, you could run something big on it designed to push it's limits -- for example, 3dMark: http://www.futuremark.com/download/

This is a program designed to push video cards to their limits in order to see how fast they can go. If you have bad memory or drivers, it'll show up in crashes or distortions.

Also: Have you tried reinstalling Direct X? What version of Windows do you have?

This link is to Microsoft's homepage: http://www.microsoft.com/download/en/details.aspx?id=35

It contains a copy of DirectX 9.0c for all Windows operating systems WinXP and above -- which I believe is what EVE still uses. If this is corrupt your computer will certainly act like bad video drivers in certain situations. Give it a try -- you have nothing to lose.

(Official Ex-Dell tech support warning: Always backup everything you can't afford to lose -- the computer version of "never fly what you can't afford to replace." If you have emails or whatnot that you can't afford to lose, you should probably back them up on a thumb drive or DVD-R before going forward. The symptoms you are describing can also be imminent motherboard, CPU, or Operating System failure.)
Thorn Galen
Bene Gesserit ChapterHouse
The Curatores Veritatis Auxiliary
#13 - 2011-10-11 07:27:08 UTC
Seraph IX Basarab wrote:
I wonder though what made it react this way all of the sudden. I never had an issue with the current card I had and Incarna.


As with everything else, VRAM eventually fails - often is ways that are strange and frustrating.
See if you can get hold of a tool which will do a thorough VRAM test ? That would (should) at least eliminate or prove the VRAM issue.

If it does indeed prove to be good and working, then change the slot the card is in. If it still does not work, I would still use a new card - even if just to test that it too is not doing the same thing because it a new card does fail as well, then you know it's mobo or software.

COO - Bene Gesserit Chapterhouse  CEO - Sanctuary Pact Alliance
Brock Nelson
#14 - 2011-10-11 07:39:36 UTC
Swap your video card with a buddy's video card and see if that resolves the issue. If it does, then you know what you need to do...

Signature removed, CCP Phantom
Kitty McKitty
In Praise Of Shadows
#15 - 2011-10-11 07:53:57 UTC
Brock Nelson wrote:
Swap your video card with a buddy's video card and see if that resolves the issue. If it does, then you know what you need to do...


Steal your buddies card.

♥ Haviing your portrait painted here helps INTAKI Disabled Children ♥
Feligast
Brutor Tribe
Minmatar Republic
#16 - 2011-10-11 10:54:06 UTC
Kitty McKitty wrote:
Brock Nelson wrote:
Swap your video card with a buddy's video card and see if that resolves the issue. If it does, then you know what you need to do...


Steal your buddies card.


Kill him, dispose of the body, steal video card and RAM, enjoy perfromance.
Kitty McKitty
In Praise Of Shadows
#17 - 2011-10-11 10:57:47 UTC
Feligast wrote:
Kitty McKitty wrote:
Brock Nelson wrote:
Swap your video card with a buddy's video card and see if that resolves the issue. If it does, then you know what you need to do...


Steal your buddies card.


Kill him, dispose of the body, steal video card and RAM, enjoy perfromance.


Don't forget to drink his blood, in a darkened corner of your WOD beta room Craptains Quarters

♥ Haviing your portrait painted here helps INTAKI Disabled Children ♥
Seraph IX Basarab
Outer Path
Seraphim Division
#18 - 2011-10-11 21:51:55 UTC
So I took this page and showed it to someone and they came up with:


Quite a vast amount of misinformation here. I'm not sure how you guys came to the conclusion that some VRAM chip in the upper areas of is being loaded only by EVE or in some manner by EVE that is causing the background to go dark. This is a faulty assumption, and directx based games do not handle memory directly.

Memory allocation is handled partially by directx and partially by the card itself. Memory corruption in the NV RAM would cause artifacting and minor issues on screen, not a complete inability to see anything on screen. This is clearly a software issue. The hardware in question is 2-3 years old and is built properly with adequate ventilation. Regarding card temperatures, it is not uncommon for modern day graphics chipsets to reach upwards of 90 C and still be under TJ MAX. In addition, trying to monitor temperatures is useless for the most part...it is measured via a temperature diode that reports distance from TJ MAX (how far off from the theoretical maximum operating temperature of the card).

Again, memory corruption would result in horrible artifacting. If the corruption was severe enough that it would cause eve to go to a black screen, this would mean windows aero, counter-strike source, e.g. any steam game would not function properly.
Rhinanna
Brutor Tribe
Minmatar Republic
#19 - 2011-10-11 22:14:07 UTC
Quote:
So I took this page and showed it to someone and they came up with:


I'd strongly advise taking it to someone with a clue next time.

Most games won't fill your Video RAM, incarna will, so if the RAM that isn't commonly accessed is been accessed every-time then it will cause crashes every time in incarna but possibly only intermittently in other games depending on their levels of ram useage.

Quote:
Memory corruption in the NV RAM would cause artifacting and minor issues on screen, not a complete inability to see anything on screen.


Incorrect, both are possible, depends on the program, how its designed to deal with corruptions in the Ram (or not) and which particular bit of memory is failing.

Quote:
This is clearly a software issue.


True, a problem with your windows installation is far more likely. The odds of it been a problem with EvE are very very tiny or you'd have hundreds or thousands of people with the same problem. Could be as simple as a corrupt registry entry.

Either way its NOT CCP's job to fix your computer for you, its your job.

Quote:
Regarding card temperatures, it is not uncommon for modern day graphics chipsets to reach upwards of 90 C and still be under TJ MAX


Cards can go pop when running at 30 degrees. Its hot-spot temp (which is impossible to measure externally) that causes graphic card failures, not overall card temp. Since you can't look at the internal hot-spots however, card temp is used as a guide but thats all it is.

-The sword is only as sharp as the one who wields it! Other names: Drenzul (WoT, WoW, Lineage 2, WarH, BloodBowl, BSG, SC2 and lots more) 
Denidil
Cascades Mountain Operatives
#20 - 2011-10-11 22:25:31 UTC
Seraph IX Basarab wrote:
How do you know?


because you're the only person experiencing this problem. occam's ******* razor.

Tedium and difficulty are not the same thing, if you don't realize this then STFU about game design.
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