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Issues, Workarounds & Localization

 
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To QA: Resubmit attached to defect bug reports?

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Rutger Janssen
Chanuur
The Initiative.
#1 - 2012-12-04 20:52:54 UTC
As you closed all not filtered bug reports as you want to start with a clean slate, should we also resubmit defects that have been attached to defects but still not fixed?

I'm talking about 5 month old bug reports to over 2 year old bug reports.

And what about bug reports that can't be reproduced due to the nature of the bug and cause losses to the players that GMs can't see when they should?
Rutger Janssen
Chanuur
The Initiative.
#2 - 2012-12-05 08:13:37 UTC
Trying to help here to get bugs fixed :(
Rutger Janssen
Chanuur
The Initiative.
#3 - 2012-12-05 16:18:40 UTC  |  Edited by: Rutger Janssen
After all you mailed that you wanted to start with a clean slate with retribution. So one could conclude that this might include existing defects as, like with unfiltered bug reports, they might have been fixed in the meantime.
Rutger Janssen
Chanuur
The Initiative.
#4 - 2012-12-06 10:49:57 UTC
Last bump, going to wait for answer on petition instead :(
CCP Vertex
C C P
C C P Alliance
#5 - 2012-12-06 19:57:40 UTC
Rutger Janssen wrote:
As you closed all not filtered bug reports as you want to start with a clean slate, should we also resubmit defects that have been attached to defects but still not fixed?

I'm talking about 5 month old bug reports to over 2 year old bug reports.

And what about bug reports that can't be reproduced due to the nature of the bug and cause losses to the players that GMs can't see when they should?



Hi Rutger, apologies that no one has gotten back to you yet but it's been a busy few days!

Sadly the closing of the unprocessed reports was necessary and thus far has worked out well with almost all reports being processed after several hours.

We encourage you to resubmit or recreate bugs that you are still experiencing, please add as much information as possible such as screenshots, dxdiag, client settings to help us address your issues as fast as possible.

**CCP Vertex  |  Senior Development Manager ** | @CCP_Vertex
Rutger Janssen
Chanuur
The Initiative.
#6 - 2012-12-06 20:12:45 UTC
Thank you very much for the answer. I have to admit I wasn't happy with the action, but it did improve response times on the bug reports, from months to hours/few days.

I'll resubmit the bug reports that have been attached to defects in the past after I verified them.

And I do try to give as much relevant details as possible, some of my bug reports contain info that will help you fix those bugs very fast.