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My Stuff
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5insa
Brutor Tribe
Minmatar Republic
#1 - 2012-11-30 14:22:21 UTC
Where is it?

I placed an order with the eve store. The store took my money and hasn't sent the items ordered.

I've sent numerous emails over the last MONTH and not one has been replied to.

I've replied to other threads about this same topic and haven't been replied to.

CCP where's my stuff?
Krixtal Icefluxor
INLAND EMPIRE Galactic
#2 - 2012-11-30 14:25:16 UTC
5insa wrote:
Where is it?

I placed an order with the eve store. The store took my money and hasn't sent the items ordered.

I've sent numerous emails over the last MONTH and not one has been replied to.

I've replied to other threads about this same topic and haven't been replied to.

CCP where's my stuff?



Lemme guess. No petition was filed.

"He has mounted his hind-legs, and blown crass vapidities through the bowel of his neck."  - Ambrose Bierce on Oscar Wilde's Lecture in San Francisco 1882
Anslo
Scope Works
#3 - 2012-11-30 14:25:20 UTC
Came in expecting give away, left disappointed. What?

[center]-_For the Proveldtariat_/-[/center]
J3ssica Alba
Federal Navy Academy
Gallente Federation
#4 - 2012-11-30 14:28:15 UTC
I, for one, don't have any idea where your stuff is. sorry. Sad
This is my signature. There are many others like it, but this one is mine.  Without me, my signature is useless. Without my signature, I am useless
5insa
Brutor Tribe
Minmatar Republic
#5 - 2012-11-30 14:28:28 UTC
I got a reply.

Quote:

Hi,

Apologies for the delay as we are currently going through all orders. Your order, 61688 , was in the queue to be processed however by the time the warehouse got to your order the items went out of stock. Unfortunately in this situation we will have to refund the full payment to you.

We apologize for this.

Regards,
EVE Store




SO I replied.
Quote:


OVER A MONTH LATER!

YOU FINALLY REPLY TO ME TO TELL ME THAT I WON'T BE GETTING ANYTHING!?!?!

What a sad sad state of a business you run.

Funnelling monies from one company to another. Screwing over players in anyway possible.

Worst business ever.

I won't be renewing my subs either.

F*** YOU CCP
Destination SkillQueue
Doomheim
#6 - 2012-11-30 14:29:04 UTC
Krixtal Icefluxor wrote:
5insa wrote:
Where is it?

I placed an order with the eve store. The store took my money and hasn't sent the items ordered.

I've sent numerous emails over the last MONTH and not one has been replied to.

I've replied to other threads about this same topic and haven't been replied to.

CCP where's my stuff?



Lemme guess. No petition was filed.


That shouldn't be necessary. It's an online store and has nothing to do with the game. It has always had these problems and was in need of restructuring to bring it in line with current standards of service.
Remiel Pollard
Aliastra
Gallente Federation
#7 - 2012-11-30 14:31:04 UTC
5insa wrote:
I got a reply.

Quote:

Hi,

Apologies for the delay as we are currently going through all orders. Your order, 61688 , was in the queue to be processed however by the time the warehouse got to your order the items went out of stock. Unfortunately in this situation we will have to refund the full payment to you.

We apologize for this.

Regards,
EVE Store




SO I replied.
Quote:


OVER A MONTH LATER!

YOU FINALLY REPLY TO ME TO TELL ME THAT I WON'T BE GETTING ANYTHING!?!?!

What a sad sad state of a business you run.

Funnelling monies from one company to another. Screwing over players in anyway possible.

Worst business ever.

I won't be renewing my subs either.

F*** YOU CCP


They said they'd give you a refund. That's not really funnelling money now, is it? It's nearly Christmas, dude, they're busy. Way to overreact.

“Some capsuleers claim that ECM is 'dishonorable' and 'unfair'. Jam those ones first, and kill them last.” - Jirai 'Fatal' Laitanen, Pithum Nullifier Training Manual c. YC104
Destination SkillQueue
Doomheim
#8 - 2012-11-30 14:35:18 UTC
5insa wrote:
I got a reply.

Quote:

Hi,

Apologies for the delay as we are currently going through all orders. Your order, 61688 , was in the queue to be processed however by the time the warehouse got to your order the items went out of stock. Unfortunately in this situation we will have to refund the full payment to you.

We apologize for this.

Regards,
EVE Store




SO I replied.
Quote:


OVER A MONTH LATER!

YOU FINALLY REPLY TO ME TO TELL ME THAT I WON'T BE GETTING ANYTHING!?!?!

What a sad sad state of a business you run.

Funnelling monies from one company to another. Screwing over players in anyway possible.

Worst business ever.

I won't be renewing my subs either.

F*** YOU CCP


Glad to see you being able to handle the issue in a mature way. A closing store having a final sale, selling out some products and having trouble with the increase customer service certainly warrants insulting their employees and a regequit from an entirely separate service. Good job.
Aziesta
Binal Extensions
Xagenic Freymvork
#9 - 2012-11-30 14:35:41 UTC
My newspaper didn't give me section B the other day.

I promptly called my cable company and canceled all my subs.

Oh wait.
Inxentas Ultramar
Ultramar Independent Contracting
#10 - 2012-11-30 15:35:14 UTC
I wrote a line of code but it didn't work right away.

I promptly destroyed my computer and cancelled my job.

Oh, uhhmmm...Roll
Mai Khumm
172.0.0.1
#11 - 2012-11-30 15:49:35 UTC
SSSSSSOOOOOOOOOOOOOOOOO...............I can has your stuffs?

Just send me the ISK and contract everything over when it's in Jita. And try, please try, not to get ganked in the process!
baltec1
Bat Country
Pandemic Horde
#12 - 2012-11-30 15:59:41 UTC  |  Edited by: baltec1
Given this is soon to be locked I will just pop in to say it was us. Bat Country ganked the freighter with your stuff in it.
Mai Khumm
172.0.0.1
#13 - 2012-11-30 16:04:55 UTC
baltec1 wrote:
Given this is soon to be locked I will just pop in to say it was us. Bat Country ganked the freighter with your stuff in it.

****...
Melina Lin
Universal Frog
#14 - 2012-11-30 16:25:57 UTC
Ah, the memories of a merchandise store in completely unrelated company.

Random storage room in office building, employees on part time assignment running the store, way to many people have the keys, causing perpetual problems with inventory. Shared responsibility (LOL).

Say it ain't so.
5insa
Brutor Tribe
Minmatar Republic
#15 - 2012-11-30 17:29:15 UTC
Melina Lin wrote:
Ah, the memories of a merchandise store in completely unrelated company.

Random storage room in office building, employees on part time assignment running the store, way to many people have the keys, causing perpetual problems with inventory. Shared responsibility (LOL).

Say it ain't so.




That's exactly what I feel happened. The products ordered were taken by employees. They're now telling me that the items weren't in stock when I placed the order. I've built enough stores to know that the software knows how many it's sold and how many should be in stock.
Keen Fallsword
Skyway Patrol
#16 - 2012-11-30 17:31:16 UTC
There should be info about how long you need to wait like - time: 2 months. and it will be fine :)

Hue hue hue
Rengerel en Distel
#17 - 2012-11-30 17:42:42 UTC
Eve store troll best troll?
Just be glad that they didn't send you back a rick roll link as the tracking info.

With the increase in shiptoasting, the Report timer needs to be shortened.
5insa
Brutor Tribe
Minmatar Republic
#18 - 2012-11-30 17:43:12 UTC
baltec1 wrote:
Given this is soon to be locked I will just pop in to say it was us. Bat Country ganked the freighter with your stuff in it.



If that were the case I wouldn't be so pissed.
Krixtal Icefluxor
INLAND EMPIRE Galactic
#19 - 2012-11-30 17:52:18 UTC
Destination SkillQueue wrote:
Krixtal Icefluxor wrote:
5insa wrote:
Where is it?

I placed an order with the eve store. The store took my money and hasn't sent the items ordered.

I've sent numerous emails over the last MONTH and not one has been replied to.

I've replied to other threads about this same topic and haven't been replied to.

CCP where's my stuff?



Lemme guess. No petition was filed.


That shouldn't be necessary. It's an online store and has nothing to do with the game. It has always had these problems and was in need of restructuring to bring it in line with current standards of service.



All true. But a petition MAY have caused at least something to be looked into.

"He has mounted his hind-legs, and blown crass vapidities through the bowel of his neck."  - Ambrose Bierce on Oscar Wilde's Lecture in San Francisco 1882
De'Veldrin
Republic University
Minmatar Republic
#20 - 2012-11-30 17:56:50 UTC
5insa wrote:
Melina Lin wrote:
Ah, the memories of a merchandise store in completely unrelated company.

Random storage room in office building, employees on part time assignment running the store, way to many people have the keys, causing perpetual problems with inventory. Shared responsibility (LOL).

Say it ain't so.




That's exactly what I feel happened. The products ordered were taken by employees. They're now telling me that the items weren't in stock when I placed the order. I've built enough stores to know that the software knows how many it's sold and how many should be in stock.



You said you were quitting. Stop being a dirty little liar, unsub your account, and quit posting.

De'Veldrin's Corollary (to Malcanis' Law): Any idea that seeks to limit the ability of a large nullsec bloc to do something in the name of allowing more small groups into sov null will inevitably make it that much harder for small groups to enter sov null.
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