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Game client won't even work

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Seraph IX Basarab
Outer Path
Seraphim Division
#1 - 2011-10-01 18:57:10 UTC
I have Eve through steam and when I start it up a black screen pops up as if the game is going to start. I get the "eve mouse" and then the screen just stays black. If I shift tab for my steam messenger and then undo it the image remains on the black background although "faded." When I ctrl alt delete it doesn't say Eve is not responding. Updated my drivers, restarted my computer, verified cache integrity and defraged the files.

Initially for the past few days my game has been crashing randomly. Yesterday I was warping to a gate and hitting the jump button when I got close, game froze, kicked me out and when I tried to restart it the above happened.
David Grogan
University of Caille
Gallente Federation
#2 - 2011-10-01 18:59:37 UTC  |  Edited by: David Grogan
Seraph IX Basarab wrote:
I have Eve through steam and when I start it up a black screen pops up as if the game is going to start. I get the "eve mouse" and then the screen just stays black. If I shift tab for my steam messenger and then undo it the image remains on the black background although "faded." When I ctrl alt delete it doesn't say Eve is not responding. Updated my drivers, restarted my computer, verified cache integrity and defraged the files.

Initially for the past few days my game has been crashing randomly. Yesterday I was warping to a gate and hitting the jump button when I got close, game froze, kicked me out and when I tried to restart it the above happened.


use the ccp standalone client rather than steam client CCP's standalone eve client

it tends to be way less problematic

but before ya start the big download....... try updating directx.... usually for me a splash n crash (black screen) is down to a bad directx installation Microsoft Directx installer

Everytime you buy something that says "made in china" you are helping the rising unemployment in your own country unless you are from china, Buy locally produced goods and help create more jobs.
Tyrnaeg en Varche
#3 - 2011-10-01 18:59:40 UTC
So? Get a new computer man, your hardware seems to be malfunctioning. Or dismiss that "steam" thing.
That's A Fact
Doomheim
#4 - 2011-10-01 19:02:46 UTC
You should uninstall

And that's a fact
Seraph IX Basarab
Outer Path
Seraphim Division
#5 - 2011-10-01 19:02:53 UTC
David Grogan wrote:
Seraph IX Basarab wrote:
I have Eve through steam and when I start it up a black screen pops up as if the game is going to start. I get the "eve mouse" and then the screen just stays black. If I shift tab for my steam messenger and then undo it the image remains on the black background although "faded." When I ctrl alt delete it doesn't say Eve is not responding. Updated my drivers, restarted my computer, verified cache integrity and defraged the files.

Initially for the past few days my game has been crashing randomly. Yesterday I was warping to a gate and hitting the jump button when I got close, game froze, kicked me out and when I tried to restart it the above happened.


use the ccp standalone client rather than steam client CCP's standalone eve client

it tends to be way less problematic


I'll try that now, thanks.


Tyrnaeg en Varche wrote:
So? Get a new computer man, your hardware seems to be malfunctioning. Or dismiss that "steam" thing.


I do have an new computer. Nothing has changed on the computer while the error started happening. "Get a new computer man" is not good advice and comes off kind of dicklishly.
Tyrnaeg en Varche
#6 - 2011-10-01 19:04:50 UTC
Seraph IX Basarab wrote:
I do have an new computer. Nothing has changed on the computer while the error started happening. "Get a new computer man" is not good advice and comes off kind of dicklishly.


Ok, I sounded a bit too harsh, i am sorry.

But really, 1000 things may go wrong with hardware - what good can you get from General Discussion? Better to make a more detailed report on Technical Issues.
Seraph IX Basarab
Outer Path
Seraphim Division
#7 - 2011-10-01 19:08:52 UTC
Tyrnaeg en Varche wrote:
Seraph IX Basarab wrote:
I do have an new computer. Nothing has changed on the computer while the error started happening. "Get a new computer man" is not good advice and comes off kind of dicklishly.


Ok, I sounded a bit too harsh, i am sorry.

But really, 1000 things may go wrong with hardware - what good can you get from General Discussion? Better to make a more detailed report on Technical Issues.


No worries I wasn't offended, simply stating how it comes off. Text doesn't convey ones intentions very well.

I tried making a thread there but I haven't really got any response. I figure here even though some of the responses will be less than useful at least someone will come through with something.
Seraph IX Basarab
Outer Path
Seraphim Division
#8 - 2011-10-01 19:23:10 UTC
Well used the CCP client and still black screen.
Ezrothian
Rower Pangers.
#9 - 2011-10-01 19:39:27 UTC
It sounds to me like your GPU could be overheating - this commonly causes black screen and/or crashes and freezes like you mentioned. Check your cooling - are your fans working OK? Run the PC with the case open - you should be able to see if the GPU fan is turning this way. Could also be that the system's clogged up with dust! Just get some compressed air in a can and give the insides a good blast.

Otherwise, have you overclocked or modified your system in any way? Could just be general system instability. Would help us to help you if you could post your system specs and any recent changes/mods you've made.
CCP Gangleri
C C P
C C P Alliance
#10 - 2011-10-01 19:50:30 UTC
Seraph IX Basarab wrote:
Well used the CCP client and still black screen.


Try clearing cache?

http://wiki.eveonline.com/en/wiki/Clearing_the_cache_and_settings

But I agree that this really is in the wrong forum section...

Check out my EVE Gate broadcast log for semi-regular updates on various EVE development: https://gate.eveonline.com/Profile/CCP%20Gangleri/StatusUpdates
Seraph IX Basarab
Outer Path
Seraphim Division
#11 - 2011-10-01 20:02:54 UTC
Ezrothian wrote:
It sounds to me like your GPU could be overheating - this commonly causes black screen and/or crashes and freezes like you mentioned. Check your cooling - are your fans working OK? Run the PC with the case open - you should be able to see if the GPU fan is turning this way. Could also be that the system's clogged up with dust! Just get some compressed air in a can and give the insides a good blast.

Otherwise, have you overclocked or modified your system in any way? Could just be general system instability. Would help us to help you if you could post your system specs and any recent changes/mods you've made.


I thought something may be over heating but that's not the case at all. It's cold in my room and I can run other just as demanding games just fine. Probably should clean it though regardless.

CCP Gangleri wrote:
Seraph IX Basarab wrote:
Well used the CCP client and still black screen.


Try clearing cache?

http://wiki.eveonline.com/en/wiki/Clearing_the_cache_and_settings

But I agree that this really is in the wrong forum section...


Ill try this.
Seraph IX Basarab
Outer Path
Seraphim Division
#12 - 2011-10-01 20:25:11 UTC
So i used %LOCALAPPDATA%\CCP\EVE\ which is for vista with steam. I have windows 7 but there is no windows 7 with steam and it says 7 and vista have the same places and what not.

I put that in and got 4 folders and a textpad named history. The CCP_eve_tranquility and steam_steamapps folders both have a chache and settings folder. The other two in there do not. Do I delete all the cached folders in the whole thing? I don't want to lose the settings if it can be avoided. because redoing the HUD is a pain the ass.
Seraph IX Basarab
Outer Path
Seraphim Division
#13 - 2011-10-02 07:14:02 UTC
Yes no? Ugh
Guy Grand
Doomheim
#14 - 2011-10-02 07:17:20 UTC
It's a pain the the ass but it must be done. Also, are you using a 32 bit system or 64 bit, just out of curiosity?
Seraph IX Basarab
Outer Path
Seraphim Division
#15 - 2011-10-02 07:39:46 UTC
Guy Grand wrote:
It's a pain the the ass but it must be done. Also, are you using a 32 bit system or 64 bit, just out of curiosity?


My confusion comes from having 4 different files.

c_program files (x86)_ccp_eve

c_program files (x86)_steam_steamapps_common_eve online

c_program files (x86)_ccp_eve_tranquility

c_program files (x86)_steam_steamapps_common_eve online_tranquility

The bottom two both have a "cache" and "settings" sub folder.


Do I delete both caches? I want to just delete the cache and leave the settings intact and see if that alone will fix it but im not sure if i'm deleting both or not.

Not sure if i'm 32 or 64 bit. I'm pretty computer illiterate. How do I check my specs?
Guy Grand
Doomheim
#16 - 2011-10-02 08:01:02 UTC
If you have files marked with the "(x86)", then you are 64-bit. In your control panel, the icon marked system will be your computers specs.

I've never deleted those files separately, and had the clear cache solution work for me, so I can't tell you which to delete, and that deleting only one will work.

I can tell you that installing the EVE client in the program files folder that is not marked with the (x86) eliminated a lot of problems for me.

In my opinion, uninstalling and wiping all the caches, and then reinstalling outside of steam in the non-(x86) program files folder might be the best thing for your problem. It seems like a pain in the ass, but its been my experience that trying to avoid a pain in the ass when it comes to a fix is an even larger pain in the ass, which lasts 4x as long.

Of course this is all mostly opinion since I don't know much about your system. If someone replies after this with a solution that sounds better, you might want to go with that.
Vak'ran
TUIG Inc.
#17 - 2011-10-02 09:12:23 UTC  |  Edited by: Vak'ran
you can delete the lot. You have both ccp_eve_tranquility and steam_steamapps_common_eve online_tranquility because you tried the standalone version of eve, so now you have two installs.

probably not going to help though, as you still reported your issue with the standalone installation, which is a fresh install, with fresh cache...

edit:
oh hold it, read past your preference to keep settings
delete the cache folders in there only in that case. I highly doubt its the settings breaking stuff for ya. As I said, its a bit moot though, as you have this issue in a new installation as well.

Vak'Ran is your local unofficial non-dedicated part-time advocate of reading comprehension and proliferation of intelligence on the EVE Online Forums, offering advise and corrections of dubious quality since 2008.
Baneken
Arctic Light Inc.
Arctic Light
#18 - 2011-10-02 09:26:12 UTC
Easier to run repair.exe first in your EVE-installation directory and see if it works.
Brooks Puuntai
Solar Nexus.
#19 - 2011-10-02 10:05:06 UTC
These should be the steps you should take when trying to figure out why Eve isn't working right.

1.Clear Cache
2.Reinstall Eve on steam
3.Install stand alone
4.Throw computer out window.

CCP's Motto: If it isn't broken, break it. If it is broken, ignore it. Improving NPE / Dynamic New Eden
CCP Navigator
C C P
C C P Alliance
#20 - 2011-10-02 14:38:21 UTC
Seraph, if this has not been resolved for you yet, please submit a petition under 'Technical Support', 'Installation and Patching' and we will get the issue resolved for you as quickly as possible.
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