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Brackets on random ships sometimes disapear?

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CCP karkur
C C P
C C P Alliance
#21 - 2012-10-16 20:58:36 UTC
rekina wrote:
I'm not even funny. It happens EVERY FUKIN TIME, either my allies or enemies, their bracket disappears. I've reported this like 3 months ago and CCP still has no idea what it is like.

I'd like let you guys know one more thing. There is a similar bug that disappears enemies's bracket, and even overview, and their existences altogether. Basically they become an invisible, which you neither can lock them up nor notice their existence around you, and you even won't notice whether they are tackling you or not. And CCP STILL HAS NO IDEA!

I'm tired of arguing with CCP on petition. They don't know what they should prioritize. Ship remodeling? Logi frigs? WHO GIVES A **** ON THAT? Why are you putting more efforts and your time on something other than fixing critical glitches?
Petitions are not the same as bug reports... filing a bug report on the issue, right after it happens can help us a lot to track down the issue. If we see an exception in the logs right before the report was filed, it can point us in the right direction.

Now I'm doing some bracket work, and will try to fix this issue, but it's very hard to find the issue if we cannot repro it.

CCP karkur | Programmer | Team Five 0 | @CCP_karkur
CCP karkur
C C P
C C P Alliance
#22 - 2012-10-16 21:02:51 UTC
Also... just an idea... do you guys happen to be fairly close to a beacon when this happens?

CCP karkur | Programmer | Team Five 0 | @CCP_karkur
rekina
Maladapted Tribe
HYDRA RELOADED
#23 - 2012-10-16 21:09:49 UTC  |  Edited by: rekina
CCP karkur wrote:
rekina wrote:
I'm not even funny. It happens EVERY FUKIN TIME, either my allies or enemies, their bracket disappears. I've reported this like 3 months ago and CCP still has no idea what it is like.

I'd like let you guys know one more thing. There is a similar bug that disappears enemies's bracket, and even overview, and their existences altogether. Basically they become an invisible, which you neither can lock them up nor notice their existence around you, and you even won't notice whether they are tackling you or not. And CCP STILL HAS NO IDEA!

I'm tired of arguing with CCP on petition. They don't know what they should prioritize. Ship remodeling? Logi frigs? WHO GIVES A **** ON THAT? Why are you putting more efforts and your time on something other than fixing critical glitches?
Petitions are not the same as bug reports... filing a bug report on the issue, right after it happens can help us a lot to track down the issue. If we see an exception in the logs right before the report was filed, it can point us in the right direction.

Now I'm doing some bracket work, and will try to fix this issue, but it's very hard to find the issue if we cannot repro it.



So what you are trying to say here is that those petition recipients (I have no idea what you call them as) don't report them back to devs even if it is bug repot because it didn't follow the bug report procedure you suggested?

Nevertheless I'm glad to hear you are going to fix it. It's been more than 3 months that I've been suffered from the bug. In fact I've been quit the game for awhile because of it. The reason people don't know how to specify the situation it happens because they really don't know when it happens under which circumstances. It seems randomly happening for me. One thing that I know is sometimes brackets disappear middle of the moment that I'm watching it. It just vanishes as if they have cloaked, but they remain on the overview. Sometimes, as I mentioned above, they completely vanish where they are still perfectly able to engage me.
rekina
Maladapted Tribe
HYDRA RELOADED
#24 - 2012-10-16 21:10:35 UTC
CCP karkur wrote:
Also... just an idea... do you guys happen to be fairly close to a beacon when this happens?


No, I barely being around beacons and I don't think it's related with them.
marVLs
#25 - 2012-10-16 21:15:25 UTC
Happened to me just now. Corp mate on Overview but his bracket just disappeared in some time
Salpun
Global Telstar Federation Offices
Masters of Flying Objects
#26 - 2012-10-16 21:16:56 UTC  |  Edited by: Salpun
marVLs wrote:
Happened to me just now. Corp mate on Overview but his bracket just disappeared in some time

In game bug report number?
Grab a screen shot if its still like thatLol
Need instructions on how to do it?

If i dont know something about EVE. I check https://wiki.eveonline.com/en/wiki/ISK_The_Guide

See you around the universe.
CCP karkur
C C P
C C P Alliance
#27 - 2012-10-16 21:19:23 UTC
rekina wrote:
So what you are trying to say here is that those petition recipients (I have no idea what you call them as) don't report them back to devs even if it is bug repot because it didn't follow the bug report procedure you suggested?

Nevertheless I'm glad to hear you are going to fix it. It's been more than 3 months that I've been suffered from the bug. In fact I've been quit the game for awhile because of it. The reason people don't know how to specify the situation it happens because they really don't know when it is going to happen. It seems randomly happening for me. One thing that I know is sometimes brackets disappear middle of the moment that I'm watching it. It just vanishes as if they have cloaked, but they remains on the overview. Sometimes, as I mentioned above, completely vanishes where they are still perfectly able to engage me.

Maybe they do... but then they are often missing important information we can get from your client when you file the bug report from the client.

I will try to fix it. I understand that people don't know how to specify the situation, but I love it when people attach screenshots, because sometimes we can see something there people don't think is worth mentioning ("ah, so they always seem to be close to a beacon when this happens", "aha, the brackets are overlapping, maybe that's something")... so please include screenshots P

I have a theory why this might happen... now I just need to test it out and see if I can get it to fail P

CCP karkur | Programmer | Team Five 0 | @CCP_karkur
rekina
Maladapted Tribe
HYDRA RELOADED
#28 - 2012-10-16 21:46:13 UTC
CCP karkur wrote:
rekina wrote:
So what you are trying to say here is that those petition recipients (I have no idea what you call them as) don't report them back to devs even if it is bug repot because it didn't follow the bug report procedure you suggested?

Nevertheless I'm glad to hear you are going to fix it. It's been more than 3 months that I've been suffered from the bug. In fact I've been quit the game for awhile because of it. The reason people don't know how to specify the situation it happens because they really don't know when it is going to happen. It seems randomly happening for me. One thing that I know is sometimes brackets disappear middle of the moment that I'm watching it. It just vanishes as if they have cloaked, but they remains on the overview. Sometimes, as I mentioned above, completely vanishes where they are still perfectly able to engage me.

Maybe they do... but then they are often missing important information we can get from your client when you file the bug report from the client.

I will try to fix it. I understand that people don't know how to specify the situation, but I love it when people attach screenshots, because sometimes we can see something there people don't think is worth mentioning ("ah, so they always seem to be close to a beacon when this happens", "aha, the brackets are overlapping, maybe that's something")... so please include screenshots P

I have a theory why this might happen... now I just need to test it out and see if I can get it to fail P



http://www.youtube.com/watch?v=0TASOYuzEBI&list=FLwDCDLw_C6Ygh8F6FbXIouQ&index=1&feature=plpp_video

This is one of the situtation that my friends and I have been through. Again, please notice this is just one of the many many cases. In this case we couldn't see each other, not the enemies.
Bubanni
Game of Drones
The Initiative.
#29 - 2012-10-16 22:14:59 UTC  |  Edited by: Bubanni
CCP karkur wrote:
Also... just an idea... do you guys happen to be fairly close to a beacon when this happens?

When I experienced it a few times it has normally been near a gate, it seems like something that has low chance to happen or needs some special conditions, but I have seen it happen at least 3 times, sometimes with less than 10 people on grid, and another time with 500 on grid.

Also, while your looking at brackets, could you look into the serious instance where someone appears to lose all standings on the overview, even if the person is in fleet if will look like he is a neutral... is ccp aware of this issue (often happens when someone jumps into a system)... also very likely related to the example of someone jumping through a gate and being instantly decloaked without moving

Edit: I was wondering, wouldn't it be a good idea to ask the players once in a while directly on the forums which bugs we experience in our daily lives and we think should be looked at :) It's not the first time I made a thread like this to bring awareness to a seemingly small bug, but a bug non the less, every time it seems It's news to the devs or the players have been bad at bug reporting it

To be honest I think CCP should make a forum thread pinned that is a long list with known bugs and their status, then players can post about bugs not on the list... not instead of bug reporting, but as an addition, organising status on certain bugs might make more players give bug reports if they can see you need more information to solve it?

Supercap nerf - change ewar immunity https://forums.eveonline.com/default.aspx?g=posts&t=194759 Module activation delay! https://forums.eveonline.com/default.aspx?g=posts&m=1180934
Gilbaron
The Scope
Gallente Federation
#30 - 2012-10-17 05:47:43 UTC  |  Edited by: Gilbaron
we were about 10-20km away from the nearest cyno and not even close to a "beacon" such as warp in beacon for a plex or something like this

it it possible that it initially happened when we approached the titan from a cyno, but i can't really verify it :(

i have a fleet this evening and might be able to reproduce it there, i will keep you updated, this time with screenshots and stuff
Bloodpetal
Tir Capital Management Group
#31 - 2012-10-17 12:40:06 UTC
Come to think of it I have seen this happen as people have described, but it's been months since it's happened.

Where I am.
Lin-Young Borovskova
Doomheim
#32 - 2012-10-17 13:16:02 UTC
CCP karkur wrote:
Also... just an idea... do you guys happen to be fairly close to a beacon when this happens?


I'm not 100% sure of this but seems this happens more often and repeatedly in systems with those.
You just made me noticed it since the fights where this often happened to me were systems where those were on grid. But happens also in systems without stations (players owned) NPC beacons or even regular cyno beacon.


Is there some logs manipulation procedure so eventually when this happens I can immediately copy/pasta and send it to you?

brb
Salpun
Global Telstar Federation Offices
Masters of Flying Objects
#33 - 2012-10-17 13:22:10 UTC
Lin-Young Borovskova wrote:
CCP karkur wrote:
Also... just an idea... do you guys happen to be fairly close to a beacon when this happens?


I'm not 100% sure of this but seems this happens more often and repeatedly in systems with those.
You just made me noticed it since the fights where this often happened to me were systems where those were on grid. But happens also in systems without stations (players owned) NPC beacons or even regular cyno beacon.


Is there some logs manipulation procedure so eventually when this happens I can immediately copy/pasta and send it to you?

The in game bug report tool saves the logs that are required just start one and take a picture when it happens. write it up and then make sure you are safe before submiting the file becouse it freezes the client.

If i dont know something about EVE. I check https://wiki.eveonline.com/en/wiki/ISK_The_Guide

See you around the universe.
Lin-Young Borovskova
Doomheim
#34 - 2012-10-17 13:38:16 UTC
Salpun wrote:
Lin-Young Borovskova wrote:
CCP karkur wrote:
Also... just an idea... do you guys happen to be fairly close to a beacon when this happens?


I'm not 100% sure of this but seems this happens more often and repeatedly in systems with those.
You just made me noticed it since the fights where this often happened to me were systems where those were on grid. But happens also in systems without stations (players owned) NPC beacons or even regular cyno beacon.


Is there some logs manipulation procedure so eventually when this happens I can immediately copy/pasta and send it to you?

The in game bug report tool saves the logs that are required just start one and take a picture when it happens. write it up and then make sure you are safe before submiting the file becouse it freezes the client.


Thx o7

brb
James Amril-Kesh
Viziam
Amarr Empire
#35 - 2012-10-17 15:34:27 UTC
Salpun wrote:
Lin-Young Borovskova wrote:
CCP karkur wrote:
Also... just an idea... do you guys happen to be fairly close to a beacon when this happens?


I'm not 100% sure of this but seems this happens more often and repeatedly in systems with those.
You just made me noticed it since the fights where this often happened to me were systems where those were on grid. But happens also in systems without stations (players owned) NPC beacons or even regular cyno beacon.


Is there some logs manipulation procedure so eventually when this happens I can immediately copy/pasta and send it to you?

The in game bug report tool saves the logs that are required just start one and take a picture when it happens. write it up and then make sure you are safe before submiting the file becouse it freezes the client.

It's dumb that you have to do this. IMO the bug reporter should be able to take files from your screenshot folder to add to a bug report so you don't have to go through the clunky interface to take a screenshot when it happens. It would be much safer and easier that way.

Enjoying the rain today? ;)
CCP karkur
C C P
C C P Alliance
#36 - 2012-10-17 17:30:20 UTC
Lin-Young Borovskova wrote:
Salpun wrote:
Lin-Young Borovskova wrote:
CCP karkur wrote:
Also... just an idea... do you guys happen to be fairly close to a beacon when this happens?


I'm not 100% sure of this but seems this happens more often and repeatedly in systems with those.
You just made me noticed it since the fights where this often happened to me were systems where those were on grid. But happens also in systems without stations (players owned) NPC beacons or even regular cyno beacon.


Is there some logs manipulation procedure so eventually when this happens I can immediately copy/pasta and send it to you?

The in game bug report tool saves the logs that are required just start one and take a picture when it happens. write it up and then make sure you are safe before submiting the file becouse it freezes the client.


Thx o7

Yeah, we do get the logs, and that is often very useful. But it's not the full logs, so if you happen to be running the logserver when this happens, it would be very helpful to get a copy of those logs (need to attach it to a bug report through the website I think).

CCP karkur | Programmer | Team Five 0 | @CCP_karkur
ROXGenghis
Perkone
Caldari State
#37 - 2012-10-17 19:13:35 UTC
Each time this has happened to me, it's been on a stargate with just me and the other person (tagged with "bad" standing) on grid. However, I remember a corpmate who had this problem inside a FW plex during a battle.
rekina
Maladapted Tribe
HYDRA RELOADED
#38 - 2012-10-18 02:04:04 UTC  |  Edited by: rekina
Please keep your eyes on this thread Karkur, and update your work if you'd like to, not only for us but also potential more reports with screenshots that might help you. I'll try to capture screenshots and post them here when it happens again.
rekina
Maladapted Tribe
HYDRA RELOADED
#39 - 2012-10-21 04:26:47 UTC
Screenshot adding

http://i.imgur.com/62rgR.jpg

Brief explanation - The drake without bracket on the left-center screen was my fleet member, GonRin. He was on grid and fighting, but his bracket and watchlist were disappeared middle of the fight. Also in this fight I had enemy bracket disappearing as well, which I wish I captured it, but I forgot to do so. My bad.
Gilbaron
The Scope
Gallente Federation
#40 - 2012-10-21 04:38:49 UTC
i had several fleets in the mean time, this time only with +10 and alliance guys and no problems

not sure if there is a causal connection though
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