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Trouble logging into eve

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Faya Fel
Contention Building
#101 - 2012-08-27 03:52:41 UTC
Knerf wrote:
I am having a very strange issue. I cannot login to the game at all due to connection issues on the launcher. The seriously strange thing is I cannot access any eve online supported website on any device that I have used in the past for eve. I cannot access the forums, eve gate, accrue manager, or the main website on my pc, laptop and my smartphone. I am accessing this through my girlfriends phone. I'm not sure if i have a tin foil hat on but this is very strange problem. My internet connection is %100 on all listed devices for every website not run by ccp. Some sort this out and explain how i can fix this
. You are not the only to have this issue, I am in the same boat, do a petition and hopefully this will get fixed
Creeper de Monn
Kite Co. Space Trucking
#102 - 2012-08-27 04:24:47 UTC  |  Edited by: Creeper de Monn
Seems I've run into this problem, now. I've been unable to connect to the EVE client, DUST servers or the website, since 0900 EVE time on the 26th to right now, 0400 on the 27th. I live on the West Coast of the US and my ISP is Charter. I've talked to others in my corp who have Charter, and they've had the same issues, as well.

Sent in an e-mail to support. Here's the tests I ran.


PING TEST - Google, then EVE Online

C:\Users\Mr. Creeper>ping www.goggle.com

Pinging www.goggle.com [85.17.162.24] with 32 bytes of data:
Reply from 85.17.162.24: bytes=32 time=183ms TTL=51
Reply from 85.17.162.24: bytes=32 time=181ms TTL=51
Reply from 85.17.162.24: bytes=32 time=181ms TTL=51
Reply from 85.17.162.24: bytes=32 time=187ms TTL=51

Ping statistics for 85.17.162.24:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 181ms, Maximum = 187ms, Average = 183ms

C:\Users\Mr. Creeper>ping www.eveonline.com

Pinging www.eveonline.com [87.237.39.180] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 87.237.39.180:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

TRACERT - Google, then EVE Online

C:\Users\Mr. Creeper>ping www.goggle.com

Pinging www.goggle.com [85.17.162.24] with 32 bytes of data:
Reply from 85.17.162.24: bytes=32 time=183ms TTL=51
Reply from 85.17.162.24: bytes=32 time=181ms TTL=51
Reply from 85.17.162.24: bytes=32 time=181ms TTL=51
Reply from 85.17.162.24: bytes=32 time=187ms TTL=51

Ping statistics for 85.17.162.24:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 181ms, Maximum = 187ms, Average = 183ms

C:\Users\Mr. Creeper>ping www.eveonline.com

Pinging www.eveonline.com [87.237.39.180] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 87.237.39.180:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),


Hope this helps and we can avoid any more issues. Thanks.
Lieut Ellen-Ripley Weaver
YeLuo-XingHai
Fraternity.
#103 - 2012-08-27 06:28:49 UTC
Oops no way to get connected for the whole day!! I am at west coast of Canada and using Telus!

hopefully this issue could be resolved soon...
Jommis
Brothers of Tyr
Goonswarm Federation
#104 - 2012-08-27 06:34:42 UTC
Got kicked out about 1700 eve time yesterday.

1
2
3 19 ms 19 ms 19 ms 122.84-48-2.nextgentel.com [84.48.2.122]
4 19 ms 19 ms 19 ms oso-b3-link.telia.net [80.239.160.25]
5 37 ms 94 ms 26 ms kbn-bb1-link.telia.net [213.155.131.102]
6 33 ms 33 ms 32 ms hbg-bb1-link.telia.net [213.155.134.199]
7 126 ms 47 ms 46 ms ldn-bb1-link.telia.net [80.91.245.62]
8 49 ms 48 ms 49 ms ldn-b3-link.telia.net [80.91.249.170]
9 * * * Forespørsel avbrutt.
...
30 * * * Forespørsel avbrutt.
Chribba
Otherworld Enterprises
Otherworld Empire
#105 - 2012-08-27 07:06:53 UTC  |  Edited by: Chribba
traceroute to 87.237.38.200 (87.237.38.200), 30 hops max, 60 byte packets
1 cr13-1.sth.omg.la (82.99.13.1) 0.524 ms 0.585 ms 0.596 ms
2 sesto0001-rc4.ip-only.net (82.99.32.122) 0.473 ms 0.463 ms 0.445 ms
3 te7-3.ar1.arn3.gblx.net (64.215.28.17) 0.774 ms 0.746 ms 0.694 ms
4 * * *

Same as others, dropped yesterday evening with what still appears to be the routing issues.

Seems there are underlying issues at Level3, as you can't even get two hops from one of their London routers... http://lookingglass.level3.net/traceroute/traceroute.cgi?site=lon1&target=87.237.38.200

/c

★★★ Secure 3rd party service ★★★

Visit my in-game channel 'Holy Veldspar'

Twitter @ChribbaVeldspar
Xawras Wyzryn
The Legion of Spoon
Curatores Veritatis Alliance
#106 - 2012-08-27 07:18:10 UTC
Any available solution to this problem? Should we just wait? How long?
Marisha Seno
Silent Monastery
#107 - 2012-08-27 07:45:09 UTC  |  Edited by: Marisha Seno
Hello,
I have problems connecting to CCP servers as well.
Traceroute point that connection is dropped after dn-b3-link.telia.net [80.91.249.170].
Looks like Telia<->CCP connection problem?

BTW, if you check this thread: http://eu.battle.net/d3/en/forum/topic/5208431553?page=1
you see that ppl cannot connect to BN as well - looks like major providers issue.
Evocati Arelius
#108 - 2012-08-27 07:55:32 UTC
Marisha Seno wrote:
Hello,
I have problems connecting to CCP servers as well.
Traceroute point that connection is dropped after dn-b3-link.telia.net [80.91.249.170].
Looks like Telia<->CCP connection problem?

BTW, if you check this thread: http://eu.battle.net/d3/en/forum/topic/5208431553?page=1
you see that ppl cannot connect to BN as well - looks like major providers issue.


I am located on the Swedish west coast, and I have TeliaSonera as ISP. I 'm having the same issues, all worked just fine until sunday 26th of august, when connection was lost some time during the late afternoon.

I did a traceroute and found out pretty much the same as already stated in the other posts here. I called my ISP, and they told me it is up to CCP to resolve this issue together with network providers. I am only a customer, and can't do **** from here.

I am on my mobile connection at the moment, which seem to work well...but not so fast.

Would CCP like to post some info on what they know so far? Maybe all involved pilots could call their ISP and make some noise? :)

All hail Evocati Arelius, our emperor!
Scuderiaa
The Scope
Gallente Federation
#109 - 2012-08-27 08:43:41 UTC  |  Edited by: Scuderiaa
I have been noticing major major lag in eve over the last few days and was just coming here to have a winge about it, and then found this. Is there any ETA on when you will revert back to how things used to be?

Its so slow, I have items appearing to duplicate in my inventory that then glitch out until relog, guns that are loaded and then suddenly unloaed and then the ammo is missing and then 3,000 windows open up simultaeneously....its killing my play experience, PvP is not even an option with all of this lag

I understand its the way things have to be but im hoping you'll definately revert back at some point...

thanks

Scud
Tern Heleneto
Deep Core Mining Inc.
Caldari State
#110 - 2012-08-27 09:17:46 UTC
Since last night I can not connect to the game ...

"Can not connect to the server. Check your network connection and restart the program."


1 6 ms 5 ms 6 ms 10.221.9.1
2 6 ms 6 ms 6 ms 10.210.0.201
3 6 ms 6 ms 6 ms sl-core-gw.net.starlink.ru [77.50.1.209]
4 1 ms 6 ms 6 ms 77.50.1.43
5 6 ms 6 ms 6 ms inet-gw-nsd.starlink.ru [77.50.1.225]
6 7 ms 6 ms 9 ms 62.152.40.69
7 44 ms 38 ms 38 ms ae0-948-rt1.frk.cloud-ix.net [217.65.1.25
8 39 ms 39 ms 39 ms xe-4-1-0-260.edge3.Frankfurt1.Level3.net
2.40.193]
9 39 ms 48 ms 49 ms vlan60.csw1.Frankfurt1.Level3.net [4.69.1

10 39 ms 39 ms 47 ms ae-62-62.ebr2.Frankfurt1.Level3.net [4.69
]
11 48 ms 48 ms 48 ms ae-21-21.ebr2.London1.Level3.net [4.69.14

12 49 ms 49 ms 49 ms ae-57-222.csw2.London1.Level3.net [4.69.1

13 48 ms 48 ms 48 ms ae-25-52.car5.London1.Level3.net [4.69.13

14 * * * Превышен интервал ожидания для запроса.
15 * * * Превышен интервал ожидания для запроса.
16 * * * Превышен интервал ожидания для запроса.
17 * * * Превышен интервал ожидания для запроса.
18 * * * Превышен интервал ожидания для запроса.
19 * * * Превышен интервал ожидания для запроса.
20 * * * Превышен интервал ожидания для запроса.
21 * * * Превышен интервал ожидания для запроса.
22 * * * Превышен интервал ожидания для запроса.
23 * * * Превышен интервал ожидания для запроса.
24 * * * Превышен интервал ожидания для запроса.
25 * * * Превышен интервал ожидания для запроса.
26 * * * Превышен интервал ожидания для запроса.
27 * * * Превышен интервал ожидания для запроса.
28 * * * Превышен интервал ожидания для запроса.
29 * * * Превышен интервал ожидания для запроса.
30 * * * Превышен интервал ожидания для запроса.

Трассировка завершена.
Mogubu
Aliastra
Gallente Federation
#111 - 2012-08-27 10:00:35 UTC  |  Edited by: Mogubu
Evocati Arelius wrote:
...

I am located on the Swedish west coast, and I have TeliaSonera as ISP. I 'm having the same issues, all worked just fine until sunday 26th of august, when connection was lost some time during the late afternoon.

I did a traceroute and found out pretty much the same as already stated in the other posts here. I called my ISP, and they told me it is up to CCP to resolve this issue together with network providers. I am only a customer, and can't do **** from here.

...



Exact same setup, same location, same provider and same result.

Able to log on from work, but both game and forums are dead from home...


ETA on a fix, pls?
Lady Ayeipsia
BlueWaffe
#112 - 2012-08-27 10:08:40 UTC
Woke up this morning with the same issue. I have charter communications for an isp and can't connect.
Chribba
Otherworld Enterprises
Otherworld Empire
#113 - 2012-08-27 10:15:19 UTC  |  Edited by: Chribba
To make this matter even more interesting...


Tracing route to 87.237.38.200 over a maximum of 30 hops

1 6 ms 1 ms 1 ms cr13-1.sth.omg.la [82.99.13.1]
2 <1 ms 2 ms 1 ms sesto0001-rc4.ip-only.net [82.99.32.122]
3 2 ms 1 ms 1 ms Te7-3.ar1.ARN3.gblx.net [64.215.28.17]
4 * * * Request timed out.

and...

Tracing route to srv200-g.ccp.cc [87.237.38.200] over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 95.143.197.1
2 <1 ms <1 ms <1 ms 95.143.207.229
3 7 ms 7 ms 11 ms 213.132.98.113
4 8 ms 7 ms 16 ms sesto0001-rc4.ip-only.net [82.99.32.122]
5 8 ms 8 ms 8 ms te7-3.ar1.arn3.gblx.net [64.215.28.17]
6 33 ms 33 ms 33 ms 204.245.39.42
7 33 ms 33 ms 33 ms srv245-e.ccp.cc [87.237.36.245]
8 33 ms 33 ms 33 ms srv248-e.ccp.cc [87.237.36.248]
9 33 ms 33 ms 34 ms srv200-g.ccp.cc [87.237.38.200]

Trace complete.



Makes me wonder if response-packets are being sent the wrong way.

@CCP can you verify your peering with Level3 at the endpoint on 204.245.39.42

/c

★★★ Secure 3rd party service ★★★

Visit my in-game channel 'Holy Veldspar'

Twitter @ChribbaVeldspar
LordBluecat
Center for Advanced Studies
Gallente Federation
#114 - 2012-08-27 11:46:36 UTC
Im using telia in sweden . and i cant access webbsite or the game. been like this for 2 days now.. Evil
Desert Ice78
Gryphons of the Western Wind
#115 - 2012-08-27 12:18:48 UTC
No problems before today, but as of this morning had trouble getting a connection before downtime, and now I've dropped repeately when I did get logged in after downtime.

Going to find something else to do for the day.

I am a pod pilot: http://dl.eve-files.com/media/corp/DesertIce/POD.jpg

CCP Zulu: Came expecting a discussion about computer monitors, left confused.
Chribba
Otherworld Enterprises
Otherworld Empire
#116 - 2012-08-27 12:30:55 UTC
Seems to be the aftermath of a bigger fiber cut...

http://www.beusergroup.co.uk/?id=886
http://status.bememberservices.com/index.asp?DoAction=ViewOutage&OutageID=511

/c

★★★ Secure 3rd party service ★★★

Visit my in-game channel 'Holy Veldspar'

Twitter @ChribbaVeldspar
Yaddex C1
Interstellar Hypermarket
#117 - 2012-08-27 12:41:37 UTC
Ser Jorah Mormont wrote:
hi i have trouble logging into eve my internet connetion is up when i run the eve launcher it says the tranquility is online as soon as i run the client it keeps saying that the server status is unknown although my connection is online.its the first time i have this problem please assist.



same problem here .......... but not permanent ..is random stuff ....yeasterday had this problem 2 time's, one before DT and second After DT 5 hours apart one from another


location Romania Eastern Europe
Jaguar Warrior
Original Sinners
Pandemic Legion
#118 - 2012-08-27 13:00:52 UTC
I'm not sure if this is temporary or will fix itself. Maybe my problem is different. My internet seems to deny services to any and all or ccp websites. I have been unable to login for 12 hrs. And even though I pay for 5 accts and I am leaving with a empty training que for two week ccp petition says I'm not considered stuck and not a top priority. I pay half as much for a phone service but I guarantee they would make it a priority to fix my denial of service that is obviously to blamed on them. A very upset paying customer
Lord Ryan
True Xero
#119 - 2012-08-27 13:16:18 UTC
Jaguar Warrior wrote:
I'm not sure if this is temporary or will fix itself. Maybe my problem is different. My internet seems to deny services to any and all or ccp websites. I have been unable to login for 12 hrs. And even though I pay for 5 accts and I am leaving with a empty training que for two week ccp petition says I'm not considered stuck and not a top priority. I pay half as much for a phone service but I guarantee they would make it a priority to fix my denial of service that is obviously to blamed on them. A very upset paying customer



CCP doesn't care, you paid already.

Players don't care, they just want to troll you. Until it's their turn.

Sorry bro!

Do not assume anything above this line was typed by me. Nerf the Truth, it's inconvenient.
Nebu Retski
Lead Farmers
#120 - 2012-08-27 13:49:26 UTC
Jaguar Warrior wrote:
bla bla, same **** as everyone else...


Jaguar Warrior wrote:
typical CCP bashing when something goes wrong


If both of you cared to read the issues other people mentioned above and if you had a normal ability to comprehend what you read, you would already know by now that the issue you are experiencing is not CCP's fault, but due to network routing issues. According to the link Chribba (thanks for that information Blink ) posted it seems to be related to a major fiber breakdown.

So everyone just stay calm and learn how to set up a VPN or proxy or ssh tunnel to non-affected servers.