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Petition to CCP to dissolve the ISD team

First post First post
Author
Jason Auralis
The Marshall Group
#61 - 2012-06-26 08:36:20 UTC  |  Edited by: Jason Auralis
pussnheels wrote:
isn t this a bit over the top
just about every large gaming company is using volunteers to moderate their forums

Just give them a chance to proof that they are capable of moderating these forums in a fair and neutral way


We have. They have been found un-able.

Someone pay Dark Shikari to come back and moderate.

"Could I request that ISD please lock my shirt into my trousers?" - Lilliana Stelles 2012.06.25 Never forget.

DeBingJos
Sebiestor Tribe
Minmatar Republic
#62 - 2012-06-26 08:38:56 UTC
Less moderation is better than censorship. Locking threads and deleting posts should be the last thing a moderator does. A polite reply with (maybe) some mild humor would do a lot to get most threads back on topic.

Locking is bad m'kay.

Ungi maðurinn þekkir reglurnar, en gamli maðurinn þekkir undantekningarnar. The young man knows the rules, but the old man knows the exceptions.

Graic Gabtar
The Lemon Party
#63 - 2012-06-26 08:39:07 UTC
pussnheels wrote:
isn t this a bit over the top
just about every large gaming company is using volunteers to moderate their forums

Just give them a chance to proof that they are capable of moderating these forums in a fair and neutral way
Yes, but I've seen it done a lot better than this.

They can "proof" (sic) what they like but the last 12 hours was appalling.
Marconus Orion
Imperial Academy
Amarr Empire
#64 - 2012-06-26 08:39:17 UTC
Pipa Porto wrote:
Alaya Carrier wrote:
I am all for taming this forum till it becomes a regular MMO forum and not a crazy land where obsessed psychos explode all their repression and immature rants because they know that there will never be *consequences* for their actions.

In the other forums this is easily accomplished by banning all the offenders and letting them cool off.


I really hope CCP doesn't listen to you. The EvE-O forums have always been better than most because of the open discussion that was possible. Excessive moderation and bans have a chilling effect on those sorts of (spectacularly productive, thoug not too polite) discussions.
Quote:
So keep the good work, and make the EvE forums a place where to go and get information, not "trololol" and "ship toasting".


So I guess this should be banned?

That's certainly shiptoasting and trolling.

OOPE is very different than GD don't you agree?
Alaya Carrier
Republic Military School
Minmatar Republic
#65 - 2012-06-26 08:39:34 UTC  |  Edited by: Alaya Carrier
Pipa Porto wrote:
Alaya Carrier wrote:
I am all for taming this forum till it becomes a regular MMO forum and not a crazy land where obsessed psychos explode all their repression and immature rants because they know that there will never be *consequences* for their actions.

In the other forums this is easily accomplished by banning all the offenders and letting them cool off.


I really hope CCP doesn't listen to you. The EvE-O forums have always been better than most because of the open discussion that was possible. Excessive moderation and bans have a chilling effect on those sorts of (spectacularly productive, thoug not too polite) discussions.


Just the very fact you are circumventing a ban would you get all your accounts perma banned in most other MMOS. This happens expecially in strongly organization structured MMOs of course.

Maybe it's time CCP starts a stronger approach both against cheaters and forum specialized trolls.

There are at least two "alternative" EvE forums, people should feel free to go sperg over there.
Jason Auralis
The Marshall Group
#66 - 2012-06-26 08:42:44 UTC
Graic Gabtar wrote:
pussnheels wrote:
isn t this a bit over the top
just about every large gaming company is using volunteers to moderate their forums

Just give them a chance to proof that they are capable of moderating these forums in a fair and neutral way
Yes, but I've seen it done a lot better than this.

They can "proof" (sic) what they like but the last 12 hours was appalling.


The last twelve hours was alot of people unable to stay silent about their displeasure with the new system. We say back and watched for a bit and decided we needed to get CCP aware of problems with the system. Something that wouldn't have happened if we had just all sent in our own petitions because CCP wont discuss petitions. And this is something that needs to be discussed.

"Could I request that ISD please lock my shirt into my trousers?" - Lilliana Stelles 2012.06.25 Never forget.

Jason Auralis
The Marshall Group
#67 - 2012-06-26 08:47:57 UTC  |  Edited by: Jason Auralis
Alaya Carrier wrote:
Pipa Porto wrote:
Alaya Carrier wrote:
I am all for taming this forum till it becomes a regular MMO forum and not a crazy land where obsessed psychos explode all their repression and immature rants because they know that there will never be *consequences* for their actions.

In the other forums this is easily accomplished by banning all the offenders and letting them cool off.


I really hope CCP doesn't listen to you. The EvE-O forums have always been better than most because of the open discussion that was possible. Excessive moderation and bans have a chilling effect on those sorts of (spectacularly productive, thoug not too polite) discussions.


Just the very fact you are circumventing a ban would you get all your accounts perma banned in most other MMOS. This happens expecially in strongly organization structured MMOs of course.

Maybe it's time CCP starts a stronger approach both against cheaters and forum specialized trolls.

There are at least two "alternative" EvE forums, people should feel free to go sperg over there.


Ok, I generally don't comment on peoples spelling and grammar. I believe you can have very valid and relevant posts without having perfect spelling and grammar. But I dont think you quite phrased what you meant in the right way with "This happens expecially in strongly organization structured MMOs of course."

Thats fine I think I got the gist of it though.

Alot of us have expressed that if CCP really intends to have a more rigid none creative forum then thats fine. We would respect that. But we want that in CCP writing before we stop fighting for the community hub we have know and loved for almost a decade now.

Also, their are trolls on both sides of this. Its not trolls versus ISD on this one. Its people who know the system one way and have seen a drastic change in how that system is being moderated versus the people who want a more WoW like forum.

Also you clearly don't care very much for this issue, you aren't even posting on your main.

"Could I request that ISD please lock my shirt into my trousers?" - Lilliana Stelles 2012.06.25 Never forget.

ISD Athechu
ISD STAR
ISD Alliance
#68 - 2012-06-26 08:50:40 UTC  |  Edited by: ISD Athechu
Pipa Porto - Great post I will make sure the CCL Leads/CCL Team sees it.

Graic Gabtar wrote:
ISD Athechu wrote:
1) Petitions cannot be discussed on the forums per CCP Forum Rules (Rule 9)...

Please note I am not an officer of ISD:CCL...
Sorry but I don't think you are doing much but validate our perceptions of the ISD to be frank.


To be frank as well my job isn't to change your perception. All I'm doing is stating how to go about properly reporting something if you happen to disagree with it. Create one thread with specific issues that the community has. I decided to volunteer to help CCL out since they are a new team and I enjoy helping others and this just allows me to do so through another medium.

I can point you to https://forums.eveonline.com/default.aspx?g=posts&t=96986 that was brought up to a STAR Lead who answered the question and it was left at that. There was no mass uprising or anything of that nature.


Jason Auralis wrote:

The last twelve hours was alot of people unable to stay silent about their displeasure with the new system. We say back and watched for a bit and decided we needed to get CCP aware of problems with the system. Something that wouldn't have happened if we had just all sent in our own petitions because CCP wont discuss petitions. And this is something that needs to be discussed.


See above.

ISD Athechu

STAR Executive

EVE New Citizens Q&A Resources

Helping Players Since 2011

Jason Auralis
The Marshall Group
#69 - 2012-06-26 08:52:31 UTC  |  Edited by: Jason Auralis
ISD Athechu wrote:
Pipa Porto - Great post I will make sure the CCL Leads/CCL Team sees it.

Graic Gabtar wrote:
ISD Athechu wrote:
1) Petitions cannot be discussed on the forums per CCP Forum Rules (Rule 9)...

Please note I am not an officer of ISD:CCL...
Sorry but I don't think you are doing much but validate our perceptions of the ISD to be frank.


To be frank as well my job isn't to change your perception. All I'm doing is stating how to go about properly reporting something if you happen to disagree with it. Create one thread with specific issues that the community has. I can point you to https://forums.eveonline.com/default.aspx?g=posts&t=96986 that was brought up to a STAR Lead who answered the question and it was left at that. There was no mass uprising or anything of that nature.


Please make sure it also lands on the CCP employee's desk that directly oversees them.


All of ISD has done a great job over the years we would like you to keep on doing the good work! Its the new group we are having problems with.

"Could I request that ISD please lock my shirt into my trousers?" - Lilliana Stelles 2012.06.25 Never forget.

Alaya Carrier
Republic Military School
Minmatar Republic
#70 - 2012-06-26 09:01:50 UTC
Jason Auralis wrote:
Also you clearly don't care very much for this issue, you aren't even posting on your main.


Oh I do care, but my main ATM is unsubbed. If you send me a PLEX I'll immediately reactivate and start posting on it, ok?
Skippermonkey
Deep Core Mining Inc.
Caldari State
#71 - 2012-06-26 09:17:05 UTC
#storm_in_a_teacup

COME AT ME BRO

I'LL JUST BE DOCKED IN THIS STATION

Dsan
Bedlam.
#72 - 2012-06-26 09:17:09 UTC
ISDs get paid !?
Where can I sign up ? I'll revolutionize that ****.

I make chop change for the stuff I do else where that the ISDs should be doing...

Or follow me on twitter: http://twitter.com/Dsan_dk

Yonis Kador
KADORCORP
#73 - 2012-06-26 09:18:41 UTC  |  Edited by: Yonis Kador
Cutter Isaacson wrote:

I can understand why you would want to have the guidelines published, but as with many things in EVE, if they were to publish them, people would abuse them and attempt to find loopholes, which in turn would just create more spam and less actual content.


What guidelines? The definition of content is subjective. There are no guidelines.

The forum rules are published. They're using the same forum rules we are. They're just using them to make judgments on what is and what is not satisfactory content. It's an opinion.

...

It's not really fair to call for dissolving the ISD if the issue is primarily with forum moderation. The volunteers who give advice in rookie help or who devote themselves to creating EvE fan fiction are pretty selfless and we should thank those guys.

But what is art? Who can answer that?

What metric determines content value?

There's no way for a CCL member to know if a rumor is true:

Rumor:: "I heard from a...very...reliable source that the Mittani is going to fly through high sec in a freighter full of zydrine escorted by 1000 frigates to give full jetcans to everyone demonstrating his benevolence. Tomorrow."

Now what are the CCLs going to do? Ask him if its true? It's silly to even suggest it possible to know if a rumor is true.

Even the devs are guilty. Following the Goon FW Eve-**** a few days ago, and following the announcement that assets had been seized, the 150 page topic on the subject was locked. Of course that only spawned new GD topics on the issue, one of which was brought down by Goliath himself with a "No content - thread locked." I actually lol'ed when I saw that.

So I guess I agree that the moderation has been pretty heavy-handed. I logged into GD the other night and 7 topics on page one were locked. Wow. That's a lot of hammer. It looked odd. I suspect some of this will be self-correcting though. If a CCL member edits one post too many and spawns 1000 more that also will not meet his definition of content, he'll only be increasing his own workload. Let's see how long that lasts.

How about instead of trying to determine what is or is not a rumor or what constitutes content, why not just create another forum section for the kiddos? Moderate GD as necessary and invite dev feedback here. Serious folk can be as serious as they like, spam-free. But in the new unfiltered section (called "the Void" or something) you moderate language and personal attacks but make no conclusions about content value. This would be a much better option.

When "adults" are trying to socialize in a room with noisy children, the solution isn't to tie the kids up and gag them.

You give them toys.

No matter what kind of content they're contributing, if players are logged into CCP's forums, they're not spending time doing something else.

Yonis Kador
Vera Algaert
Republic University
Minmatar Republic
#74 - 2012-06-26 09:28:18 UTC  |  Edited by: Vera Algaert
ISD Athechu wrote:
We are players of the same game as you and we enjoy it like you. The difference is that we have decided to contribute our time to the community that makes EVE so great.

/signed

In contrast to the rest of us slackers who create all the content on these forums and in-game this gentleman has chosen to contribute something positive to the "community" by playing forum mod in his spare time.

We all should follow his example.

.

Jace Errata
Caldari Provisions
Caldari State
#75 - 2012-06-26 09:42:18 UTC
Yeah, the CCL does seem to be a bit...um...over-zealous.
Like moving one of GD's older, longer threads (complete with dev/GM posts) to OOPE.

tweeten

One day they woke me up so I could live forever

It's such a shame the same will never happen to you

CCP Phantom
C C P
C C P Alliance
#76 - 2012-06-26 09:47:04 UTC  |  Edited by: CCP Phantom
While forum moderation discussions as per our forum rules not allowed on our forums, we of course allow and welcome constructive feedback and suggestions of how to improve our CCL program.

Forum moderation discussion for example would be discussing why a thread was locked, why a post was edited or why some moderator performed a specific action etc. If you have questions about specific moderation actions, the only proper way for asking questions is to file a petition.

Constructive feedback in general would include suggestions on how to improve the CCL in general without pointing to specific moderation actions or moderators.

Our goal is to provide a warm, friendly atmosphere for the EVE community on our forums and we are constantly working towards this goal - even though we sometimes have to work a little harder Cry

CCP Phantom - Senior Community Developer

Jason Auralis
The Marshall Group
#77 - 2012-06-26 09:49:08 UTC  |  Edited by: Jason Auralis
Yes we have rules. But you cant have a group of moderators enforcing rules if they don't all interpret them the same way. A forum this large with so many varied ideas and just posts needs to have some guidelines for the moderators. Alot of very unique and impressive things have come from ideas posted on these forums that would have been locked by the CCL has trolls or spam. The original ISS proposition would have been locked within an hour. Most all of the first IPOs would have been seen has trolling because they were so outside the norm of what had been done in eve up until then. Hell BIG Lottos OP probably would have gotten a spam lock.

You cant strangle moderate these forums if you don't want them to turn out like every other MMO community out their. Imagine all the future marketing materials you could be losing CCP?




CCP Phantom wrote:
While forum moderation discussions as per our forum rules not allowed on our forums, we of course allow and welcome constructive feedback and suggestions of how to improve our CCL program.

Forum moderation discussion for example would be discussing why a thread was locked, why a post was edited or why some moderator performed a specific action etc. If you have questions about specific moderation actions, the only proper way for asking questions is to file a petition.

Constructive feedback in general would include suggestions on how to improve the CCL in general without pointing to specific moderation actions or moderators.

Our goal is to provide a warm, friendly atmosphere for the EVE community on our forums and we are constantly working towards this goal - even though we sometimes have to work a little harder Cry


In this situation we cant discuss whats wrong or give examples of why something needs to change without referring to specific moderation. Its why what happened happened. We cant use the petition system because their is no visibility so it boils down to being one person getting a response that usually just boiled down to a link pointed at the ISD Wiki page.

"Could I request that ISD please lock my shirt into my trousers?" - Lilliana Stelles 2012.06.25 Never forget.

Thorn Galen
Bene Gesserit ChapterHouse
The Curatores Veritatis Auxiliary
#78 - 2012-06-26 09:50:29 UTC
Skippermonkey wrote:
#storm_in_a_teacup


+1
Alaya Carrier
Republic Military School
Minmatar Republic
#79 - 2012-06-26 09:51:58 UTC
CCP Phantom wrote:

Constructive feedback in general would include suggestions on how to improve the CCL in general without pointing to specific moderation actions or moderators.

Our goal is to provide a warm, friendly atmosphere for the EVE community on our forums and we are constantly working towards this goal - even though we sometimes have to work a little harder Cry


You guys rock! The forums were left "abandoned" to themselves for a lot of time, it was about time somebody took some initiative to clean them up a bit. Some say they are "adults" as excuse to be rude and trollish but these are hardly signs of being adult.

Also, General Discussion is the first or the second forum where a new player will go to seek information about the game or even just to "taste" how is the current game status. Had I been a new player reading the past days (and more) GD discussions, I'd understand EvE is some madmen asylum and would have quit.

Is this constructive feedback?
DeBingJos
Sebiestor Tribe
Minmatar Republic
#80 - 2012-06-26 09:54:23 UTC
CCP Phantom wrote:


Our goal is to provide a warm, friendly atmosphere for the EVE community on our forums and we are constantly working towards this goal - even though we sometimes have to work a little harder Cry


What happend to 'Eve is a cold harsh universe'?

Ungi maðurinn þekkir reglurnar, en gamli maðurinn þekkir undantekningarnar. The young man knows the rules, but the old man knows the exceptions.