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Devalued ISHUKONE Shirt? CCP Marketing Malpractice? [UPDATE]

First post
Author
Rikula
Doomheim
#661 - 2012-08-09 04:18:50 UTC  |  Edited by: Rikula
The Antiquarian wrote:

Thank you for your help!

I assume if I was suppose to get three, but only received two, I can petition GM to receive the remaining new Field Marshall Coat?


I likewise did not receive what I was supposed to. I wonder if this was a miscalculation. I had some Ishukone's from before the mistake patch, which I have kept untouched. I also purchased two during the mistake patch deployment from some enterprising individual buying 100AU shirts and selling them to me for a few hundred. Those two new shirts I sold recently, but have kept the originals.

I am wondering if the system deducted those two I sold from my tally of how many Coats I am owed. And if that's the case, does this mean that someone else has been given my coats?

I have created a petition myself, but past petitions take 7+ days, so I don't expect to hear back for a while.

Edit: I am very pleased with the look of the coat and such. Definitely an acceptable replacement!
The Antiquarian
Imperial Academy
Amarr Empire
#662 - 2012-08-09 06:45:41 UTC
Rikula wrote:
The Antiquarian wrote:

Thank you for your help!

I assume if I was suppose to get three, but only received two, I can petition GM to receive the remaining new Field Marshall Coat?


I likewise did not receive what I was supposed to. I wonder if this was a miscalculation. I had some Ishukone's from before the mistake patch, which I have kept untouched. I also purchased two during the mistake patch deployment from some enterprising individual buying 100AU shirts and selling them to me for a few hundred. Those two new shirts I sold recently, but have kept the originals.

I am wondering if the system deducted those two I sold from my tally of how many Coats I am owed. And if that's the case, does this mean that someone else has been given my coats?

I have created a petition myself, but past petitions take 7+ days, so I don't expect to hear back for a while.

Edit: I am very pleased with the look of the coat and such. Definitely an acceptable replacement!


And the description of the new Marshall Coat is amazing!

I filed for petition as well. Hopefully we get to hear soon.
CCP Bayesian
#663 - 2012-08-09 09:05:16 UTC
Yup, file petitions if you think you're missing something we did our best to make sure we had everyone covered:

CCP Navigator went over the eligibility criteria here:
https://forums.eveonline.com/default.aspx?g=posts&m=1690100#post1690100

EVE Software Engineer Team Space Glitter

Rikula
Doomheim
#664 - 2012-08-09 09:23:48 UTC
CCP Bayesian wrote:
Yup, file petitions if you think you're missing something we did our best to make sure we had everyone covered:

CCP Navigator went over the eligibility criteria here:
https://forums.eveonline.com/default.aspx?g=posts&m=1690100#post1690100


So just out of curiosity (since petitions take days!), would the explanation I gave above account for why I received fewer than I am owed? Because I sold two Ishukone shirts that I received after the patch? So I had 3, then I had 5 after the patch (2 new), and I sold the 2 new, leaving me with the 3 originals for which I am owed a coat (I never moved my original 3 from where I've been storing them).

Instead, I received 1 coat. Is it possible that your system took my selling of those two a couple of weeks ago as reducing me from 3 eligible coats to 1?
The Antiquarian
Imperial Academy
Amarr Empire
#665 - 2012-08-09 09:38:54 UTC
CCP Bayesian wrote:
Yup, file petitions if you think you're missing something we did our best to make sure we had everyone covered:

CCP Navigator went over the eligibility criteria here:
https://forums.eveonline.com/default.aspx?g=posts&m=1690100#post1690100


Thank you, CCP Bayesian and CCP Navigator.
CCP Bayesian
#666 - 2012-08-09 09:39:17 UTC
Rikula wrote:
So just out of curiosity (since petitions take days!), would the explanation I gave above account for why I received fewer than I am owed? Because I sold two Ishukone shirts that I received after the patch? So I had 3, then I had 5 after the patch (2 new), and I sold the 2 new, leaving me with the 3 originals for which I am owed a coat (I never moved my original 3 from where I've been storing them).

Instead, I received 1 coat. Is it possible that your system took my selling of those two a couple of weeks ago as reducing me from 3 eligible coats to 1?


Just going on what you've said and what CCP Navigator stated:
Quote:
If I was a player who took up the PLEX offer, or multiple instances of the PLEX offer, and retained the original ‘Ishukone shirt’, I will automatically receive the new ‘Field Marshall Coat’ on all accounts that purchased it or will receive multiple coats if purchased over multiple accounts. Therefore, if I bought 3 x PLEX offer I will receive three ‘Field Marshall Coats’

If I was a player who took up the PLEX offer and sold the ‘Ishukone shirt’ to Player B, Player B will receive the new ‘Field Marshall Coat’

If I was Player B who sold the shirt on again to Player c, Player C will receive the new ‘Field Marshall Coat’

And so on until the shirt is with the player who deserves to own it. The basis of this decision is that, if you sold your ‘Ishukone shirt’, then you cashed out and the player buying it has invested in that exclusivity instead.


My reading of that suggests you should get three coats. I'll prod CCP Navigator to make sure this what he meant and if it's just that these instructions haven't been passed fully to the person who setup the redeeming.

EVE Software Engineer Team Space Glitter

Rikula
Doomheim
#667 - 2012-08-09 09:44:32 UTC
CCP Bayesian wrote:


My reading of that suggests you should get three coats. I'll prod CCP Navigator to make sure this what he meant and if it's just that these instructions haven't been passed fully to the person who setup the redeeming.


Thanks for prodding. I wait with bated breath :)

Also while you're here, I'm very excited about the ideas your team (if I have the right team) has for the avatar system. I realise a while off, but still promising!
CCP Bayesian
#668 - 2012-08-09 10:09:07 UTC
Thanks!

EVE Software Engineer Team Space Glitter

CCP Bayesian
#669 - 2012-08-09 15:27:08 UTC
An update for you all. With the reported info above I went off and spoke to the people who setup the redeeming. We made a very slight booboo in the initial redeeming offer in that the people who were supposed to get more than one coat to replace their shirts have only been sent one. This was entirely my fault for not being explicit enough in the instructions of what we need to do.

*hangs head in shame*

Good news is that as I'm typing this we're sending the affected players a new redeeming token for their remaining coats if they've already claimed the first one. If you've not claimed the redeeming token yet then we've updated the existing token to provide the correct number of coats.

Apologies for the **** up you may now commence the flaming!

EVE Software Engineer Team Space Glitter

The Antiquarian
Imperial Academy
Amarr Empire
#670 - 2012-08-09 16:04:45 UTC
CCP Bayesian wrote:
An update for you all. With the reported info above I went off and spoke to the people who setup the redeeming. We made a very slight booboo in the initial redeeming offer in that the people who were supposed to get more than one coat to replace their shirts have only been sent one. This was entirely my fault for not being explicit enough in the instructions of what we need to do.

*hangs head in shame*

Good news is that as I'm typing this we're sending the affected players a new redeeming token for their remaining coats if they've already claimed the first one. If you've not claimed the redeeming token yet then we've updated the existing token to provide the correct number of coats.

Apologies for the **** up you may now commence the flaming!


You are king among men. Thank you.
Rikula
Doomheim
#671 - 2012-08-09 22:48:12 UTC
The Antiquarian wrote:
CCP Bayesian wrote:


Apologies for the **** up you may now commence the flaming!


You are king among men. Thank you.


That's a terrible attempt at flaming!

I won't do much better though. Got my missing coats, so thanks! Petition cancelled.
Jonas Xiamon
#672 - 2012-08-10 22:09:11 UTC
Satisfied customer, just so.

I usally write one of these and then change it a month later when I reread it and decide it sounds stupid.

Manc
Fraternity Alliance Please Ignore
#673 - 2012-08-12 18:44:41 UTC
You should make the Marshall coats un-buttonable so that you can see what the wearer has on underneath it's comfy folds.
Ayeson
Hard Knocks Inc.
Hard Knocks Citizens
#674 - 2012-09-02 01:47:16 UTC
Still havent recieved anything /me looks at my kind of obscured shirt
Mars Theran
Foreign Interloper
#675 - 2012-09-02 06:06:00 UTC
You are aware you still got the value of the PLEX, (whether used for game time or sold on the in-game market is irrelevent), for the value of that purchase price right?

Also, CCP isn't the first to do this, but the first to make ammends for it.

Dozens of games do this as a matter of course, and quite often, directly with what you paid for, rather than something you got as a free gift with that purchase.

I had it happen in another game less than 2 months ago when I bought an expansion and the developer released everything, (the content), in the in-game f2p store for less, within what appeared to be two weeks of the expansion release.

Mind you, the same didn't happen with some silly useless tripe item you got with it, but then that item was actually only usable on other players to their benefit and if you wanted the same benefit, you had to get another player to use one on you.

In all, considering each player could only benefit once per server with one character and each player who purchased the expansion could grant it 3-4 times per server, who do you think really benefited from it?

I'd have been less offended if I hadn't paid nearly 1.5 times what f2p players had it made available to them for, and anything compared to the VIP players getting it for free when it became f2p content after being released under the premise that it was a paid expansion.
zubzubzubzubzubzubzubzub
iskflakes
#676 - 2012-09-02 06:36:02 UTC
Mars Theran wrote:
You are aware you still got the value of the PLEX, (whether used for game time or sold on the in-game market is irrelevent), for the value of that purchase price right?

Also, CCP isn't the first to do this, but the first to make ammends for it.

Dozens of games do this as a matter of course, and quite often, directly with what you paid for, rather than something you got as a free gift with that purchase.

I had it happen in another game less than 2 months ago when I bought an expansion and the developer released everything, (the content), in the in-game f2p store for less, within what appeared to be two weeks of the expansion release.

Mind you, the same didn't happen with some silly useless tripe item you got with it, but then that item was actually only usable on other players to their benefit and if you wanted the same benefit, you had to get another player to use one on you.

In all, considering each player could only benefit once per server with one character and each player who purchased the expansion could grant it 3-4 times per server, who do you think really benefited from it?

I'd have been less offended if I hadn't paid nearly 1.5 times what f2p players had it made available to them for, and anything compared to the VIP players getting it for free when it became f2p content after being released under the premise that it was a paid expansion.


And how is the player count of that game doing these days?

-

alittlebirdy
All Hail The Liopleurodon
#677 - 2012-09-02 07:58:11 UTC
SO CCP "fixed" this...

We still have bugs
the ui still sucks

But hey space idiot barbie here who paied massive RL money for some pixles got his tears fixed lawl.

How much fail...