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Devalued ISHUKONE Shirt? CCP Marketing Malpractice? [UPDATE]

First post
Author
The Antiquarian
Imperial Academy
Amarr Empire
#361 - 2012-06-28 15:28:08 UTC
CCP t0rfifrans wrote:
Alaura Aquila wrote:

Will the shirts we bought for 500 Aur be deleted after the "fix"?

Nope!


Thank you for providing us with prompt responses. In that case, could you kindly let us know what is being planned to provide a fair and appropriate compensation for the investors who were disenfranchised by the devaluation of their investments on Ishukone Special Edition & Women's Executor (Red/Gold)?

Wouldn't it be only fair that we are compensated for another set of unique items currently non-existant in the market as part of returning our financials to the previous status while simultaneously providing us with the reparation for all the inconvenience this issue has caused?
Pierre Echerie
Horseshoe Industries
#362 - 2012-06-28 15:29:58 UTC  |  Edited by: Pierre Echerie
Any chance we could see some stats, like how many of those unique items were in game before the screw-up, and how many are now, after?

'Cause if there were a few items here and there, and now a couple hundred, then, yes, we do need something done. If, however, there was about 100 or so Ishukones or 200 red Execs, and now there are, say, 120 Ish and 250 Execs, I'd say it doesn't warrant any serious intervention, and the market will just return to normal in a week or so.

Oh, side note - as mentioned above, one could slap a new logo on the Ish, making it something else... Gallentean, perhaps? Like Duvolle labs or some such? And the Exec... how about that cute little red dress from the Apex Tech Demo? Lol
Ranger 1
Ranger Corp
Vae. Victis.
#363 - 2012-06-28 15:39:08 UTC  |  Edited by: Ranger 1
CCP t0rfifrans wrote:
Update: The ishukone shirt did go out accidentally. Meaning the person picking items for the offers ( me ) wasn't aware of it having been used in a PLEX promotion. Bad bad Torfi. Now that it is out and there is an issue with people that had the shirt prior as a coveted rare collectors item, we have suspended sales on the ishukone shirt while we formulate a plan that's as fair to as many as possible. Expect an update later today on the issue. It's interesting thought that it became the most popular and traded item of the new clothes we put out in Inferno 1.1.

In other news, do you think we should sell bi-monocles? An item that's essentially two monocles, one for each eye, costing as much as two monocles? I just think there's a tiny portion of players that might find it amusing to wear those. A vulgar display of, something...


A high end "collectible" version along with a similar, but less shiney standard version would be a good idea. Same logo, but more of a matt material for the shirt itself.

Frankly I think you would do a brisk business with this concept for all NPC corps and militarys. People that specialize in running missions for a particular NPC corp would probably get a kick out of wearing the uniform.

Perhaps some day players will be able to freely seek official employment (beyond missions) from any NPC corp they choose, and have game play (perhaps Incarna based) around that concept... but that is for another thread.

View the latest EVE Online developments and other game related news and gameplay by visiting Ranger 1 Presents: Virtual Realms.

Velarra
#364 - 2012-06-28 15:50:12 UTC
CCP t0rfifrans wrote:
I just think there's a tiny portion of players that might find it amusing to wear those. A vulgar display of, something...


If you really want to go there: consider over the top Jewelry - Necklaces and ornate head pieces.
Joelleaveek
Center for Advanced Studies
Gallente Federation
#365 - 2012-06-28 15:54:31 UTC
CCP t0rfifrans wrote:


In other news, do you think we should sell bi-monocles? An item that's essentially two monocles, one for each eye, costing as much as two monocles? I just think there's a tiny portion of players that might find it amusing to wear those. A vulgar display of, something...


I think rather then creating special bi-monocle items you should make its so items can be added to each eye individually. for mixing and matching.
CCP t0rfifrans
C C P
C C P Alliance
#366 - 2012-06-28 16:10:44 UTC
Joelleaveek wrote:
CCP t0rfifrans wrote:


In other news, do you think we should sell bi-monocles? An item that's essentially two monocles, one for each eye, costing as much as two monocles? I just think there's a tiny portion of players that might find it amusing to wear those. A vulgar display of, something...


I think rather then creating special bi-monocle items you should make its so items can be added to each eye individually. for mixing and matching.

Differently colored monocles in each eye? Would that not classify as a crime of fashion?
Bumblefck
Kerensky Initiatives
#367 - 2012-06-28 16:10:44 UTC
The Antiquarian wrote:
In that case, could you kindly let us know what is being planned to provide a fair and appropriate compensation for the investors who were disenfranchised by the devaluation of their investments on Ishukone Special Edition & Women's Executor (Red/Gold)?





I don't think you fully understand what 'disenfranchised' means. I think you may have to return to this hallowed community college of yours.

As a side note, I think that it's rather laughable you got upset through the re-organisation of this fairyland item. I additionally think it's amusing that you're asking for a replacement rare item to 'compensate'. The bottom line is that you bought this t-shirt and it was delivered as stated by CCP. Did you ever say 'It's too tight', or 'It doesn't match with my second-rate Star Trek wizard cloak'? No? Fit for purpose then.




Fake edit: yes, I realise there is a secondary, ancillary meaning of 'being deprived of power and/or marginalised', but the primary meaning refers to being excluded from the electoral system.

Perfection is a dish best served like wasabi .

Bumble's Space Log

Bumblefck
Kerensky Initiatives
#368 - 2012-06-28 16:11:26 UTC
CCP t0rfifrans wrote:
Joelleaveek wrote:
CCP t0rfifrans wrote:


In other news, do you think we should sell bi-monocles? An item that's essentially two monocles, one for each eye, costing as much as two monocles? I just think there's a tiny portion of players that might find it amusing to wear those. A vulgar display of, something...


I think rather then creating special bi-monocle items you should make its so items can be added to each eye individually. for mixing and matching.

Differently colored monocles in each eye? Would that not classify as a crime of fashion?



It works for David Bowie and he's pretty fashionable.

Perfection is a dish best served like wasabi .

Bumble's Space Log

Totalrx
NA No Assholes
#369 - 2012-06-28 16:18:05 UTC
On a side note:

You gotta love how the Dev's trolled their own response with such artistry that everyone jumped on board lol!
The Antiquarian
Imperial Academy
Amarr Empire
#370 - 2012-06-28 16:27:57 UTC
Bumblefck wrote:
The Antiquarian wrote:
In that case, could you kindly let us know what is being planned to provide a fair and appropriate compensation for the investors who were disenfranchised by the devaluation of their investments on Ishukone Special Edition & Women's Executor (Red/Gold)?





I don't think you fully understand what 'disenfranchised' means. I think you may have to return to this hallowed community college of yours.

As a side note, I think that it's rather laughable you got upset through the re-organisation of this fairyland item. I additionally think it's amusing that you're asking for a replacement rare item to 'compensate'. The bottom line is that you bought this t-shirt and it was delivered as stated by CCP. Did you ever say 'It's too tight', or 'It doesn't match with my second-rate Star Trek wizard cloak'? No? Fit for purpose then.


Ummm... no.
The Antiquarian
Imperial Academy
Amarr Empire
#371 - 2012-06-28 16:30:01 UTC
In response to the Dev's comment, more diversity in cosmetic items in NeX Store = win-win situation for everyone.
CCP Navigator
C C P
C C P Alliance
#372 - 2012-06-28 16:40:40 UTC
The Antiquarian wrote:
CCP t0rfifrans wrote:
Alaura Aquila wrote:

Will the shirts we bought for 500 Aur be deleted after the "fix"?

Nope!


Thank you for providing us with prompt responses. In that case, could you kindly let us know what is being planned to provide a fair and appropriate compensation for the investors who were disenfranchised by the devaluation of their investments on Ishukone Special Edition & Women's Executor (Red/Gold)?

Wouldn't it be only fair that we are compensated for another set of unique items currently non-existant in the market as part of returning our financials to the previous status while simultaneously providing us with the reparation for all the inconvenience this issue has caused?


I am working with Torfi to resolve this situation for everyone as quickly as possible. As this affects several hundred pilots we want to make sure that we are doing it right and as fairly to everyone as possible.

There are two different scenarios here and the issue of the Ishukone shirt and Executor coat are different. I will explain why:

Ishukone Sterling Shirt - Issued over a very specific time frame. This item should only be valid for pilots who participated in the PLEX offer which happened in October 2011.

Women's Executor Coat -Part of the Russian Collectors edition which is still in circulation. While still a rare item, there will be more added to the game naturally as more people pick up a copy of the Russian box.

I will aim to provide an update tomorrow on exactly what we plan to do. That plan is almost final, however, I do not want to state something which may change in the next 24 hours.
The Antiquarian
Imperial Academy
Amarr Empire
#373 - 2012-06-28 16:44:09 UTC  |  Edited by: The Antiquarian
CCP Navigator wrote:
The Antiquarian wrote:
CCP t0rfifrans wrote:
Alaura Aquila wrote:

Will the shirts we bought for 500 Aur be deleted after the "fix"?

Nope!


Thank you for providing us with prompt responses. In that case, could you kindly let us know what is being planned to provide a fair and appropriate compensation for the investors who were disenfranchised by the devaluation of their investments on Ishukone Special Edition & Women's Executor (Red/Gold)?

Wouldn't it be only fair that we are compensated for another set of unique items currently non-existant in the market as part of returning our financials to the previous status while simultaneously providing us with the reparation for all the inconvenience this issue has caused?


I am working with Torfi to resolve this situation for everyone as quickly as possible. As this affects several hundred pilots we want to make sure that we are doing it right and as fairly to everyone as possible.

There are two different scenarios here and the issue of the Ishukone shirt and Executor coat are different. I will explain why:

Ishukone Sterling Shirt - Issued over a very specific time frame. This item should only be valid for pilots who participated in the PLEX offer which happened in October 2011.

Women's Executor Coat -Part of the Russian Collectors edition which is still in circulation. While still a rare item, there will be more added to the game naturally as more people pick up a copy of the Russian box.

I will aim to provide an update tomorrow on exactly what we plan to do. That plan is almost final, however, I do not want to state something which may change in the next 24 hours.


Thank you very much, CCP Spitfire, CCP Navigator, and CCP t0rfifrans.

Oh and as for the Ishukone Sterling Shirt, please don't forget about those investors who also spent billions of ISK to purchase the shirts, prior to the shirt being available via NEX Store.
iskflakes
#374 - 2012-06-28 16:45:59 UTC  |  Edited by: iskflakes
It's good to see some prompt action in removing the two offending items from the NEX store. A lot of us have been very badly burnt by this and we're looking forward to a properly considered solution.

Some suggestions:

1: We would VERY much like to see some statistics on how many red/black coats and ishukone shirts existed prior to the NEX store release vs how many exist now. You will probably have to come up with these statistics anyway when working out how to solve this problem, so it would be nice if you could share them with us.

2: Clearly it would be bad to remove the items that were purchased at 500 AUR, but perhaps they can be changed? I expect you will have database backups going back a few days, so you could find all the people that had these items in their hangars, on the market, on contracts or being worn during downtime on the day before the NEX release. Then each of these people can be compensated with a new version of the same shirt (give it a different name, no need for different artwork).

3: Consider removing "limited edition" from the name of the now VERY common ishukone shirt.

4: "Ishukone Sterling Shirt - Issued over a very specific time frame. This item should only be valid for pilots who participated in the PLEX offer which happened in October 2011. " ... Don't forget the pilots who purchased this item on the market at a huge price, expecting to receive something unique in return!

Keep up the good work.

-

Mr Epeen
It's All About Me
#375 - 2012-06-28 17:13:15 UTC
Nice to see a resolution to this in the works.

But let's face it. It was a massive screw up and needs to be prevented in the future.

The fix is as simple as putting a flag on unique items so that when things are shunted from one department to another there will not be any accidental additions to the NeX store. If this had been done, Torfi would have seen it and known not to add these items to the Exchange.

Mr Epeen Cool
The Antiquarian
Imperial Academy
Amarr Empire
#376 - 2012-06-28 17:23:31 UTC
Mr Epeen wrote:
Nice to see a resolution to this in the works.

But let's face it. It was a massive screw up and needs to be prevented in the future.

The fix is as simple as putting a flag on unique items so that when things are shunted from one department to another there will not be any accidental additions to the NeX store. If this had been done, Torfi would have seen it and known not to add these items to the Exchange.

Mr Epeen Cool


That is absolutely true. Could you provide us with some kind of assurance that these unique/rare items associated with certain events/promotions/history will not be susceptible to this kind of devaluation via unintentional introduction into NeX Store or other future marketing promotions?

Collecting is not the most popular profession, but it is still part of this so-called "sand box" experience. Collectors should not play this game with this constant fear that their investments will be devalued by future marketing promotions.
CCP t0rfifrans
C C P
C C P Alliance
#377 - 2012-06-28 18:07:43 UTC
Mr Epeen wrote:

But let's face it. It was a massive screw up ..., Torfi would have seen it and known not to add these items to the Exchange.
Cool

In retrospect yes, but to be frank the NeX store has been in stasis for quite a while and the people that added the Ishukone shirt originally had moved on to other CCP offices or other companies and we didn't have a centralized database of what assets had been used where. We do now.

Plus, I've done worse.
Joe Skellington
Sarz'na Khumatari
#378 - 2012-06-28 18:32:37 UTC
CCP t0rfifrans wrote:

Plus, I've done worse.


LOL, where do you hang out in game?


Please note that ASCII art is not permitted in the forum signatures. Spitfire

CCP t0rfifrans
C C P
C C P Alliance
#379 - 2012-06-28 18:41:18 UTC
Joe Skellington wrote:
CCP t0rfifrans wrote:

Plus, I've done worse.


LOL, where do you hang out in game?



Jove space?
Turelus
Utassi Security
The Curatores Veritatis Auxiliary
#380 - 2012-06-28 18:41:45 UTC
Great to hear that it's being looked at.
I was in some pretty epic nerd rage yesterday when my 2bil shirt suddenly hit 35mil in value.

Turelus CEO Utassi Security