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Inferno 1.1 Macintosh Issues and Feedback

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CCP Guard
C C P
C C P Alliance
#1 - 2012-06-25 12:32:13 UTC  |  Edited by: CCP Phantom
EVE Online: Inferno 1.1 has been deployed. Inferno 1.1 brings players Minmatar V3 on all sub capital ship models, iteration to Factional Warfare and War Declarations, a new Drake model, further work on the Unified Inventory and much more. Full details can be found in our patch notes and feature pages.

General feedback about Escalation to Inferno can be posted to the general feedback thread.

Please use this format for reporting any issues in this thread:

• Description of problem, the more verbal the better

• Hardware info (Mac model, GPU, CPU, RAM etc.)

• OS version

• Step by step guide to what causes the issue

• Step by step guide to any workaround that has resolved the issue for you

CCP Guard | EVE Community Developer | @CCP_Guard
CCP Gangleri
C C P
C C P Alliance
#2 - 2012-06-25 12:39:08 UTC
Hi everyone!

With this latest EVE Online update, Inferno 1.1, CCP and Transgaming are releasing changes to the EVE Client and Cider that our internal testing shows to have clear benefits to client performance under OS X. Without getting too technical the changes are to backend rendering in the EVE client (not Mac specific implementations) and disabling some caching in Cider that was necessary for flaws in OS X drivers since Tiger (10.4).

We would very much appreciate your feedback on these changes, if you notice any change in client performance please post in this thread using this template:

System info: GPU model, CPU model, RAM, OS version etc.
EVE client settings info: Graphics settings, windowed / fullscreen, language settings etc.
Description of difference: Describe what your experience was before and how it is different now.


Example post:
MacBook Pro 13" Mid-2009
2.26GHz Intel Core 2 Duo
8GB 1067MHz DDR3 RAM
OS X Lion 10.7.4
External monitor at 1920x1200

Graphics settings on high, all brackets on.
English language.
Windowed mode.
Running two clients, using clone maker tool from EVE wiki.

FPS is about the same when idle but when warping to a POS with lots of modules on grid there used to be a more noticable hang (approx 1-2 seconds), this is no longer happening after Inferno 1.1 was deployed.


In case you find a serious issue that needs immediate attention please file a bug report in addition to posting here, you can find instructions on bug reporting here on the EVE wiki.

Check out my EVE Gate broadcast log for semi-regular updates on various EVE development: https://gate.eveonline.com/Profile/CCP%20Gangleri/StatusUpdates
Minas93
Salt Miners
#3 - 2012-06-25 15:03:32 UTC  |  Edited by: Minas93
iMac
Intel Core 2 Duo 2.66 GHz
2 GB
2x1GB DDR2 SDRAM
ATI Radeon HD 2600 Pro 256MB
Mac OS X 10.5.8

Quote:
After this Patch Eve is extremely laggy with like 5 fps out of station, i had no problem before this.
What the hell happen?

No problem with my PC btw, only with MAC (iMac, Intel Core Duo 2.66 GHz)

5.2 FPS undocked without ANY effect and doing nothing with MAX zoom out. WHAT the ****?
(Already cleared cache, restarted my MAC)

OH, yestarday i was going 300 v 400 WITHOUT ANY PROBLEM!



Unplayable at all!

http://i46.tinypic.com/jj5njr.png (Docked without ANY Effects, without station effect with all option at LOW)

http://eve.battleclinic.com/killboard/combat_record.php?type=player&name=Minas93
CCP Gangleri
C C P
C C P Alliance
#4 - 2012-06-25 15:15:53 UTC
Please note that OS X 10.5.8 (Leopard) is not supported, the minimum operating system version is 10.6.7 (Snow Leopard). This means that we do not test for issues on Leopard and cannot guarantee satisfactory performance of the client under that operating system.

Check out my EVE Gate broadcast log for semi-regular updates on various EVE development: https://gate.eveonline.com/Profile/CCP%20Gangleri/StatusUpdates
Minas93
Salt Miners
#5 - 2012-06-25 16:23:31 UTC
Ok, i understand this, but yestarday ALL working fine, today ALL ****** UP!

Why?

http://eve.battleclinic.com/killboard/combat_record.php?type=player&name=Minas93
CCP Gangleri
C C P
C C P Alliance
#6 - 2012-06-25 17:07:48 UTC
Minas93 wrote:
Ok, i understand this, but yestarday ALL working fine, today ALL ****** UP!

Why?


In order to accommodate some changes in the EVE client some features in Cider have been disabled, with Inferno 1.1 which is what we deployed today. Those Cider features were originally implemented to solve an issue with OS X drivers being slow in some circumstances. Snow Leopard and Lion saw some very big changes to drivers so I'd guess this is the cause. I am not aware of any way to get updated drivers for OS X without purchasing an upgrade from Apple.

Check out my EVE Gate broadcast log for semi-regular updates on various EVE development: https://gate.eveonline.com/Profile/CCP%20Gangleri/StatusUpdates
Minas93
Salt Miners
#7 - 2012-06-25 17:13:19 UTC
CCP Gangleri wrote:
Minas93 wrote:
Ok, i understand this, but yestarday ALL working fine, today ALL ****** UP!

Why?


In order to accommodate some changes in the EVE client some features in Cider have been disabled, with Inferno 1.1 which is what we deployed today. Those Cider features were originally implemented to solve an issue with OS X drivers being slow in some circumstances. Snow Leopard and Lion saw some very big changes to drivers so I'd guess this is the cause. I am not aware of any way to get updated drivers for OS X without purchasing an upgrade from Apple.


So to continue playing ive to spend 30€, love!

http://eve.battleclinic.com/killboard/combat_record.php?type=player&name=Minas93
Gwalchgwen
Sebiestor Tribe
Minmatar Republic
#8 - 2012-06-25 20:24:18 UTC
I logged in after the patch this evening and I am experiencing some weird lag which only seems to occur when docking/undocking from a station or jumping through a gate.

The client "hangs" after successfully performing whichever task you are doing i.e jumping through gate, ship goes invisible, but then only after around 10-20sec does it actually jump to the next system.

iMac 27", Mid 2011
3.1Ghz Intel Core i5
4GB Ram
AMD Radeon HD 6970M 1024MB
Mac OSX Lion 10.7.3

Thanks
Kharo Khann
Cosmology
#9 - 2012-06-25 20:40:57 UTC
Here the same, massive lag, 10 fps. Can't do PI in a WH. sucks big time

Modelnaam: iMac
Modelaanduiding: iMac8,1
Processornaam: Intel Core 2 Duo
Processorsnelheid: 2.66 GHz
Aantal processors: 1
Totaal aantal cores: 2
L2-cache: 6 MB
Geheugen: 2 GB
Bussnelheid: 1.07 GHz
Adrenalinemax
Lap Dancers
Brothers of Tangra
#10 - 2012-06-25 23:00:23 UTC
OK, I have been extremely critical of the mac client, but somehow this bug has eluded me...

Mac Pro dual-quad 2.8Ghz
10.7.4
16GB ram
ATI 5770, 4870 and 3870 video cards, playing on a 30" with 2560x1556

I average about 40fps, which is low but no lag while jumping either
Spar Jamlamin
Stay Frosty.
A Band Apart.
#11 - 2012-06-25 23:08:19 UTC
Mega frame rate drop after the latest patch. Basically the game is unplayable while at a POS with tons of modules and ships or sitting at a Customs Office (only two places I tested). Mid warp and empty space is fine.

iMac 27", Mid 2011
3.1Ghz Intel Quad Core i5
16GB Ram
ATI Radeon HD 5750 1024 MB graphics
Mac OSX Lion 10.7.4

3-4 FPS at POS or CO
40-50 FPS mid-warp or empty space
Spar Jamlamin
Stay Frosty.
A Band Apart.
#12 - 2012-06-25 23:25:35 UTC
Here's a picture of the framerate once I warp, from POS to mid-warp you can clearly see the jump. My CPU and memory are well below average so my system is not even chugging.

http://cl.ly/Hdbi

Spar Jamlamin wrote:
Mega frame rate drop after the latest patch. Basically the game is unplayable while at a POS with tons of modules and ships or sitting at a Customs Office (only two places I tested). Mid warp and empty space is fine.

iMac 27", Mid 2011
3.1Ghz Intel Quad Core i5
16GB Ram
ATI Radeon HD 5750 1024 MB graphics
Mac OSX Lion 10.7.4

3-4 FPS at POS or CO
40-50 FPS mid-warp or empty space
Spar Jamlamin
Stay Frosty.
A Band Apart.
#13 - 2012-06-25 23:43:30 UTC  |  Edited by: Spar Jamlamin
Hitting escape and bringing up the settings menu also spikes the frame rate at the POS.

http://cl.ly/HdJJ

Spar Jamlamin wrote:
Mega frame rate drop after the latest patch. Basically the game is unplayable while at a POS with tons of modules and ships or sitting at a Customs Office (only two places I tested). Mid warp and empty space is fine.

iMac 27", Mid 2011
3.1Ghz Intel Quad Core i5
16GB Ram
ATI Radeon HD 5750 1024 MB graphics
Mac OSX Lion 10.7.4

3-4 FPS at POS or CO
40-50 FPS mid-warp or empty space


Edit: Sorry about all of these posts. Hope they help diagnose the problem that was introduced.
Dunbar Hulan
Ministry of War
Amarr Empire
#14 - 2012-06-26 02:14:43 UTC
FRame rate of 59-60 in the station, undock and lfy around is 29-30,

Model Name: iMac
Model Identifier: iMac11,3
Processor Name: Intel Core i7
Processor Speed: 2.93 GHz
Number Of Processors: 1
Total Number Of Cores: 4
L2 Cache (per core): 256 KB
L3 Cache: 8 MB
Memory: 8 GB
Processor Interconnect Speed: 4.8 GT/s


OX 10.6.8
Full screen mode 2560 x 1440

 ** Manchester United - Paul Scholes= Genius**
Minas93
Salt Miners
#15 - 2012-06-26 11:19:15 UTC  |  Edited by: Minas93
Today patch will change somethings?

Edit: Still ****** to me.

http://eve.battleclinic.com/killboard/combat_record.php?type=player&name=Minas93
CCP Gangleri
C C P
C C P Alliance
#16 - 2012-06-26 13:38:59 UTC
Kharo Khann wrote:
Here the same, massive lag, 10 fps. Can't do PI in a WH. sucks big time

Modelnaam: iMac
Modelaanduiding: iMac8,1
Processornaam: Intel Core 2 Duo
Processorsnelheid: 2.66 GHz
Aantal processors: 1
Totaal aantal cores: 2
L2-cache: 6 MB
Geheugen: 2 GB
Bussnelheid: 1.07 GHz


Please list your OS version, iMac 8,1 was released before Snow Leopard which is the listed minimum requirement for EVE Online.

Check out my EVE Gate broadcast log for semi-regular updates on various EVE development: https://gate.eveonline.com/Profile/CCP%20Gangleri/StatusUpdates
Vincent Athena
Photosynth
#17 - 2012-06-26 13:39:16 UTC

MacBook Pro 17", Mid 2010
2.66 GHz Intel Core i7
8GB 1067MHz DDR3 RAM
OS X Lion 10.7.4
NVIDIA GeForce GT 330M 512 MB
Windowed mode, 1920 x 1156

Graphics settings on low, all brackets on.
English language.
Windowed mode.
Running one or two clients, using clone maker tool from EVE wiki.

Issue: Low fps

When running either one or 2 clients my fps is about half what it was with 1.0.10. For example with two clients I was getting 15 fps, now: 8 (When just flying about, doing nothing special). With one client it dropped from the 30 to 40 range to 15 to 20. All of this is low graphics settings, so its rather bad.

I sometimes run 3 clients, but have not yet tried that with 1.1.....

Nothing special need be done to recreate this, its always there.

Know a Frozen fan? Check this out

Frozen fanfiction
CCP Gangleri
C C P
C C P Alliance
#18 - 2012-06-26 13:45:00 UTC
Spar Jamlamin wrote:
Hitting escape and bringing up the settings menu also spikes the frame rate at the POS.

http://cl.ly/HdJJ

Spar Jamlamin wrote:
Mega frame rate drop after the latest patch. Basically the game is unplayable while at a POS with tons of modules and ships or sitting at a Customs Office (only two places I tested). Mid warp and empty space is fine.

iMac 27", Mid 2011
3.1Ghz Intel Quad Core i5
16GB Ram
ATI Radeon HD 5750 1024 MB graphics
Mac OSX Lion 10.7.4

3-4 FPS at POS or CO
40-50 FPS mid-warp or empty space


Edit: Sorry about all of these posts. Hope they help diagnose the problem that was introduced.


Thanks for posting, can you please try changing some graphics settings and post the results here? Some example combinations that would be interesting are Fullscreen with graphics at the High preset vs. windowed mode at High vs. windowed at High at lower resolution. Most importantly report if you find some one setting that has an unexpectedly large impact on performance, conversely it would also be interesting if lowering settings would not improve performance. This would help us narrow down what might be causing this FPS drop for you.

Check out my EVE Gate broadcast log for semi-regular updates on various EVE development: https://gate.eveonline.com/Profile/CCP%20Gangleri/StatusUpdates
Spar Jamlamin
Stay Frosty.
A Band Apart.
#19 - 2012-06-26 14:15:42 UTC  |  Edited by: Spar Jamlamin
CCP Gangleri wrote:
Spar Jamlamin wrote:
Hitting escape and bringing up the settings menu also spikes the frame rate at the POS.

http://cl.ly/HdJJ

Spar Jamlamin wrote:
Mega frame rate drop after the latest patch. Basically the game is unplayable while at a POS with tons of modules and ships or sitting at a Customs Office (only two places I tested). Mid warp and empty space is fine.

iMac 27", Mid 2011
3.1Ghz Intel Quad Core i5
16GB Ram
ATI Radeon HD 5750 1024 MB graphics
Mac OSX Lion 10.7.4

3-4 FPS at POS or CO
40-50 FPS mid-warp or empty space


Edit: Sorry about all of these posts. Hope they help diagnose the problem that was introduced.


Thanks for posting, can you please try changing some graphics settings and post the results here? Some example combinations that would be interesting are Fullscreen with graphics at the High preset vs. windowed mode at High vs. windowed at High at lower resolution. Most importantly report if you find some one setting that has an unexpectedly large impact on performance, conversely it would also be interesting if lowering settings would not improve performance. This would help us narrow down what might be causing this FPS drop for you.


I tried a slew of things last night to alleviate the problem so I could play, with no avail.

1. Single Client, Low Graphics: Setting all graphics settings optimized for Performance (mostly all to low or shut off completely) did absolutely nothing to fix the issue. Maybe it was raised a single point from average 7-9 FPS to 9-10 FPS but it wasn't noticeably different.

2. Single Client, Removed Overview/Bracket: Changing my overview settings and removing ALL BRACKETS raised my FPS up to 15-19 FPS, which is still above normal conditions for my brand new Mac.

3. Two/Multiple Clients: The problem is really shown when running multiple clients, it's exponentially worse over time. Making ANY changes to graphics or brackets did nothing. Slowly my FPS will sink to 1-2 FPS when I could run both clients perfectly well before.

It appears that I'm not alone, which is sort of comforting.
https://forums.eveonline.com/default.aspx?g=posts&t=125627&find=unread

Edit: I forgot to mention. I typically test in windowed mode. Full screen changed nothing either.
Dunbar Hulan
Ministry of War
Amarr Empire
#20 - 2012-06-26 14:45:47 UTC
Last night I reset my graphics for performance and I was hitting 59-60 FPS flying around. It looks crap, but it works, I also downloaded Lion last night and I'm installing that plus the new patch later today.
Hopefully Lion works better.

 ** Manchester United - Paul Scholes= Genius**
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