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Support Ticket Queue Status

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Call Rollard
Caldari Provisions
Caldari State
#61 - 2012-08-13 00:22:31 UTC
I bet half those Gameplay tickets were from Carebear miners mining in low sec alone and lost their mining ship, and petition to rage about losing a mining ship to pirates. Big smile
Vin Fell
EntropiCore
#62 - 2012-08-13 00:28:32 UTC
My 3 characters just made Petitions less than an hour ago in-game regarding Bots. I linked over 40 obvious names in Local right into the Petition window and gave descriptions of the activities involved and system etc.

One of my Characters received a response from a Gm approximately 5 minutes after the last bot-report. Also some of my Corp-mates made petitions regarding this Bot-Army as well.

Anyway, just wanted to say 'Thank you for the fast response' and hopefully this will be dealt with soon.

Thank you CCP
anishamora
Atelierele Grivita
#63 - 2012-08-20 09:28:14 UTC
I had several very old accounts for which I didn't remember character names in order to login - made petitions and for each I got an answer in 15-20 minutes, even though it was weekend.

Also, since my RL background includes a lot of customer support (from service desk to back office) I know that waiting times are inevitable. Some issues are very hard to solve even if they seem easy from a customer point of view. Some situations are totally new for GMs and there aren't always existing procedures on how to deal with them.

So, good job CCP, I'm a happy customer! :D
Clambumper June
Republic University
Minmatar Republic
#64 - 2012-08-24 01:38:48 UTC
3 Days waiting for CCP to say "Yeah, Yeah, we're working on it." However, no reply at all to even acknowledge the ticket. Unsubbed 5 accounts in the meantime. Thanks CCP.
Comrade Kulikov
Aegis Unlimited LLC
#65 - 2012-10-01 00:03:14 UTC
Had a small gameplay bug issue (an accel gate in an agent mission refused to unlock for reasons unknown). Resolved in under 10 minutes. Keep up the GOOD WORK!

-Kuli