EVE General Discussion

Two in the queue - still waiting.

What are the average response times for some of these petition queues?

What is the average number of petitions closed because you wanted to avoid answering it completely?

Serious question.

Are you sure? I mean, really sure? Because I can prove you wrong.

Edit: A better way to phrase that would be: What is the average number of petitions that timed out because the player did not respond to something along the lines of "Please wait while we make a decision"?

Interesting, as no-one responded to mine once I proved conclusively that the CCP person in question was 100% wrong.

Any idea on the queue for account reimbursement issues? I had a freighters worth of items come up missing that i was going to use to plex my main account, don't have to much time left.

You haven't filed a petition for a long time. There are definitely no open petitions nor were any closed recently regarding you or your alts.

Just one concern with the petition (and Billing) system. (this does relate to Support Ticket Queue and management, and this thread seemed the most relevant place to post it)

I just tried to sign up for the power of 2 deal, and for some reason the payment failed (it definitely wasn't insufficient funds), but your system still created the new account and immediately disabled it. I wasn't given the opportunity to retry my payment or recheck my payment information after the payment failure and before the account was created, and since it was created I cannot use the account to attempt the Power of 2 signup over again.

So I submitted a petition to try and fix this problem and the petition was filed and I was given a number. However, since this new account that was created has no characters on it since I was never given the chance to create one, I am unable to view the status of my petition to ensure, at the minimum, it was filed correctly.

Maybe what happened can be considered falling through the cracks in the system, but if someone has submitted a petition, there should be some way to view it that's not dependent on having a character attached to it. There isn't as far as I can see.

And as far as Billing, while I understand CCP is swamped with petitions and need to handle those on a first come first serve, I'm pretty disappointed that at the minimum there isn't a Online Agent who can handle specific types of Billing issues like the one I'm having. I may have to wait days without knowing for sure whether a charge will be attempted again on my card for something that could have been easily cleared up in minutes by chatting with a specialized agent that deals only in those types of issues.

At the minimum, if someone is allowed to create a petition then they should be allowed to track it, even if its not attached to a character, like in my case.

Ill bet hes the guy yelling at the bar tender for a drink every 30 seconds and keeps wondering why the glass never seems to get filled all the way up. Like the guy right next to him who keeps his ******* mouth shut and waits his turn I've never had to wait more than 24 hours for a response now granted some of those responses were auto pilot copy paste wastes of my time, but at least they were fast enough for me to resubmit the petition and get a real answer within 48 hours of the original ticket.

Can these stats be posted for bugs?