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Hulk Insurance Services

Author
Hrothgar Nilsson
#1 - 2012-05-31 10:15:45 UTC  |  Edited by: Hrothgar Nilsson
Hulk Insurance Services

Type of Insurance: Gap coverage (insuring the gap between market cost and Secure Commerce Commission payout)
Insurance Policy Cost: ISK 20 million
Minimum Payout: ISK 30 million or 5% of insurance pool, whichever is greater
Maximum Payout: 5% of insurance pool up to ISK 200 million, whichever is lesser


Payment Policy
  • Payments made to Hrothgar Nilsson in-game.
  • Clients will never be asked to make payments for policies to any other character.
  • There is a limit of one policy per character.


Payout for Losses
  • Payouts for Hulk losses will be made to the character who purchased the policy.
  • Payouts will never be paid to any other character other than the policyholder.
  • The minimum payout is ISK 30 million for a loss, or 5% of the insurance pool, whichever is greater.
  • The maximum payout is ISK 200 million for a loss, or 5% of the insurance pool, whichever is lesser.
  • Payouts for losses will generally be made within 24 hours of receipt of proof of verifiable loss.
  • Payouts for losses are elastic, i.e. they will be adjusted according the current size of the insurance pool.


Refund Policy
  • I will refund the full cost of your insurance policy as soon as possible upon your request (within 24 hours).


Proof of Loss
  • Please submit your claim as soon as possible upon loss.
  • Loss of a Hulk must be API verifiable.
  • Forwarding notifications from the SCC regarding an insurance payout for a loss, and other proofs of loss will help expedite your claim.
  • An additional ISK 10 million will be paid out for losses of tanked Hulks that have >20k EHP.


Updates
  • Every 24 hours, the following information, in the event of changes, will be recorded on this thread:
  • ----the total insurance pool
    ----number of new policies
    ----number of canceled policies
    ----insurance payouts.
    ----note: these will be verifiable via the API ID & key provided at the bottom of this post.


Reserve Ratio and Use of Monies
  • 80% of paid premiums will be kept in reserve as ISK.
  • 20% of paid premiums will be invested in low-risk, buy-low/sell-high investments.
  • I will maintain an amount, consisting of my own personal assets, equal to 50% of the insurance pool in the case of unanticipated events.
  • Monies from the insurance pool will never be sent to any third-parties.
  • Profits from investments will first be paid into the insurance pool to maintain it after losses occur. For example:
  • ----the insurance pool should have ISK 1 billion for 50 policyholders.
    ----a 5% payout in a 1 billion pool is ISK 50 million, reducing it to ISK 950 million.
    ----ISK 30 million made from investments will be deposited in the insurance pool,
    ----thus maintaining a ISK 980 million pool for the remaining 49 policy holders.


Further Info
  • Cost of insurance policy and payout may change if there are significant fluctuations in the average market price of a Hulk (e.g. to prevent scams for claims on unfitted hulks if the payout would exceed the market value of a Hulk).
  • In the event premiums decrease in price, all who have purchased a policy will be refunded the difference between what they paid and the new, reduced premium price.
  • I will never ask for additional money, whether to maintain a policy or for any other reason, nor charge a fee for cancellation of a policy.
  • I reserve the right to refuse service (i.e. not sell a policy to someone who asks to purchase one).
  • I will make every attempt to notify clients in advance of any extended absence from EVE.
  • In the event of cancellation of this service, clients will be notified several days in advance to give them the chance to adjust their mining routine if need be. Full refund of policy premiums will then be issued to all clients.

For accountability/transparency purposes, to view transactions:
API ID: 986694
API Key: tx17lamWlHhjHJdZVCXWZyntWUjCdmB0VcaDOJgjvWpUsUslwNKRedXGItf2sqRL
Nex apparatu5
GoonWaffe
Goonswarm Federation
#2 - 2012-05-31 11:25:21 UTC
Alternately, send me 20 million isk and I'll put you on Goonswarm's "no gank" list. He might only pay out 20 million, but I stop you from ever getting ganked!
Hrothgar Nilsson
#3 - 2012-05-31 15:26:06 UTC
I'm proud to announce the first client has been signed up. I'd like to express my gratitude for the leap of faith.
Kara Books
Deal with IT.
#4 - 2012-05-31 17:50:53 UTC
At first I thought, damn why didnt I think of that first?

then I thought to myself, Oh heck no I dont want ISK going back and fro between me and goons, dont want to be investigated one day.
Hrothgar Nilsson
#5 - 2012-05-31 17:52:41 UTC
Kara Books wrote:
At first I thought, damn why didnt I think of that first?

then I thought to myself, Oh heck no I dont want ISK going back and fro between me and goons, dont want to be investigated one day.

Sorry?
Dezolf
DAX Action Stance
#6 - 2012-05-31 21:01:58 UTC  |  Edited by: Dezolf
Hrothgar Nilsson wrote:

Insurance Policy Cost: 20 million
Minimum Payout: 30 million
Maximum Payout: 5% of insurance pool up to 200 million ISK, whichever is lesser


You have one (1) client as of now, is this correct?
That is, you have 20 million ISK from someone else in your wallet.

How will you pay them back if they get ganked now?
From your own wallet? In that case, this doesn't seem like a viable business (cough)

Or will you pay them 5% of the insurance pool? That is, 1 million isk? In this case, you're not keeping your "Minimum payout" plan.

Am I correct in assuming that this business is (more-or-less) only viable if you get a lot of clients? (Such that you always have someone elses ISK at hand to pay out, cough)

What I'm trying to get at is: What will you do if everyone gets ganked/pulls out at the same time? What is your backup-plan? How can I be sure that you won't just say " 'eff it, I'm keeping the isk"?
Will there be a third party holding any assets?

Also, what will you do about scams? I could (potentially) buy a hulk and fit it to have 20k EHP, and then gather some friends (read alts) to "gank" it, just to get a "quick" 20 million (you know, 40 mil minus what I paid).

And a quick notice; I do not currently own a hulk, and have no idea what the cost of insuring one is, nor what it pays out. The (customer-)scam-part may not be viable at all, and if it isn't, I apologise.

Edit:
Also, I see that your toon is from (late-) April. As such, I assume that it is not your main. Would you care to disclose all of your alts?
Hrothgar Nilsson
#7 - 2012-05-31 21:35:24 UTC  |  Edited by: Hrothgar Nilsson
Dezolf wrote:
You have one (1) client as of now, is this correct?
That is, you have 20 million ISK from someone else in your wallet.

How will you pay them back if they get ganked now?
From your own wallet? In that case, this doesn't seem like a viable business

Or will you pay them 5% of the insurance pool? That is, 1 million isk? In this case, you're not keeping your "Minimum payout" plan.

Yes, I will shell out the 10 million from my own pocket on top of the 20 million they paid until the pool reaches the size that it's no longer necessary to do that. Otherwise I'd have to sell 21 policies before the insurance payout in the event of loss exceeded the cost of the premium.

And no, the minimum is 30 million. Payouts will be 5% of the insurance pool when 5% of the insurance pool is >30 million, up to the maximum of 200 million.

Quote:
Am I correct in assuming that this business is (more-or-less) only viable if you get a lot of clients? (Such that you always have someone elses ISK at hand to pay out

It's how insurance works. Money is pooled. Some people experience loss, most don't. The insurance companies hold a portion of the premiums in reserve, and invest the remainder. My model is 80% reserve, 20% investment. Most real world insurance companies are more like 5% reserve, 95% investment.

That being said, of the 20% I plan to invest, ~half of that will be in buy orders, so 90% of the insurance pool is liquid and can be had on hand immediately.

Quote:
What I'm trying to get at is: What will you do if everyone gets ganked/pulls out at the same time? What is your backup-plan? How can I be sure that you won't just say " 'eff it, I'm keeping the isk"?

Will there be a third party holding any assets?

If everybody pulls out, there's little to zero risk to me. The refund is identical to the cost of the policy.

At the moment, I have 500 million in ISK and assets. I have 1 policyholder at the moment. I have enough ISK and assets to cover 50 simultaneous ganks at the moment at the current payout level.

With regards to payouts, let's say I have 200 insurance policies with a 4 billion insurance pool. The maximum payout in the event of a Hulk loss with a 4 billion insurance pool is 200 million (the maximum). After the payout to the owner who lost their Hulk, the insurance pool would be 3.8 billion and the maximum payout would be 190 million.

If all 199 policyholders requested a refund at that moment, my exposure would be only 180 million ISK, from out of pocket.

I've opened up my wallet, transaction histories, and contract history for the public to view. I also have a policy of refunding any insurance policy within 24 hours of a refund request.

No funds will be transferred to any third parties.

Quote:
Also, what will you do about scams? I could (potentially) buy a hulk and fit it to have 20k EHP, and then gather some friends (read alts) to "gank" it, just to get a "quick" 20 million (you know, 40 mil minus what I paid).

Current market prices for a Hulk are ~260 million. The max SCC insurance policy for a Hulk has a net payout of ~38 million. I don't expect most rational people to conduct "scams" that incur the loss of 180 million on their part. That being said, I'll use my discretion and be vigilant regarding potential problem customers and the circumstances behind their loss.

Quote:
And a quick notice; I do not currently own a hulk, and have no idea what the cost of insuring one is, nor what it pays out. The (customer-)scam-part may not be viable at all, and if it isn't, I apologise.

The current price for a hulk is ~260 million. An SCC insurance policy is ~19 million. That insurance policy pays out ~57 million (a net payout of ~38 million). My policy, when the ideal insurance pool is attained will reimburse a maximum of ~90% of the gap between the maximum SCC payout and the current market price of a Hulk.

That being said, the policy I offer doesn't take into account whether you have SCC insurance or not (that's the Hulk owner's responsibility) - by design I've made it so one cannot profit by holding platinum SCC insurance combined with the maximum possible gap coverage payout.
Hrothgar Nilsson
#8 - 2012-05-31 22:05:14 UTC  |  Edited by: Hrothgar Nilsson
Quote:
Edit:
Also, I see that your toon is from (late-) April. As such, I assume that it is not your main. Would you care to disclose all of your alts?

This is my main. You can choose to believe that or not. I have a character named Sven-Ole Torssen on the same account, in a NPC corp with no SP.

I previously played Shadowbane (PvP low-fantasy MMO) last decade during summer breaks while I was in colllege, and am currently on the design/test team for the Shadowbane Emulator project as of March 2012.

In the time between that game shutting down in July 2009 (and graduation from university) until recently, I didn't have time for MMOs with my career at DoD in Arlington, VA, and living/working in India before returning state-side. At best, I could do CoD and SC2. Now I do have time.

I previously had two EVE trial accounts last decade, but again, either didn't have time to get into the game, or was involved playing Shadowbane during summer breaks while in college.
Dezolf
DAX Action Stance
#9 - 2012-05-31 22:16:35 UTC
Hrothgar Nilsson wrote:

It's how insurance works. Money is pooled. Some people experience loss, most don't. The insurance companies hold a portion of the premiums in reserve, and invest the remainder. My model is 80% reserve, 20% investment. Most real world insurance companies are more like 5% reserve, 95% investment.

That being said, of the 20% I plan to invest, ~half of that will be in buy orders, so 90% of the insurance pool is liquid and can be had on hand immediately.
[snip]
If everybody pulls out, there's zero risk to me. The refund is identical to the cost of the policy.

At the moment, I have 500 million in ISK and assets. I have 1 policyholder at the moment. I have enough ISK and assets to cover 50 simultaneous ganks at the moment at the current payout level.

I've opened up my wallet, transaction histories, and contract history for the public to view. I also have a policy of refunding any insurance policy within 24 hours of a refund request.


So... Your back-up plan is to spend your ("personal") isk? I guess that's honerable, but it doesn't answer the second question (how can I be sure that you will actually keep your word).

Also, 51 simultaneous ganks would break the bank (read: you). Again, then what will you do?

And I have this feeling that real world insurance companies are not (practically) ponzi schemes. And even if they were, there'd be laws and regulations (depending on the country) to prevent such fraudulent activity.

Quote:

Besides that possibility, no funds will be transferred to another person.


You are holding all the isk and offering nothing in return (again, except your word that you'll pay out etc. etc.), you're even making ISK (by investing the 20%).

Would you consider putting down some collateral? (Now that you mention real life, a lot of real world insurance companies also have hard assets, just in case they do go bankrupt)

Quote:
That being said, I'll use my discretion and be vigilant regarding potential customers and the circumstances behind their loss.
[snip]
My policy, when the ideal insurance pool is attained will reimburse a maximum of ~90% of the gap between the maximum SCC payout and the current market price of a Hulk.

So.. You'll be deciding if one is eligible? How about signing up in-and-of itself? What kind of (in lack of a better word) insurance do you get from the signee? (Do you ask where they mine, etc. etc.?)
What kind of evidence etc. will you get when someone gets ganked and what factors will you use to gauge whether guy A or guy B should be paid out while the other isn't? (I used to have an insurance from a company who decided to not pay me in spite of an accident I was involved in - just because of something-something (read: not a valid/legal reason), and it took me months of "legal-time" to get them to pay out)

And you, of course, retain the rights to change the payouts in case of large flunctuations? How quickly do you figure you'd react to such a change? <24 hours?

What will you do if you do go bankrupt? Or burn out? What is the "exit strategy"?

Quote:
by design I've made it so one cannot profit by holding platinum SCC insurance combined with the maximum possible gap coverage payout.

As a note to this, I'd be careful with saying that - as shown by the previous insurance "scam" from when the mineral market flunked and people made billions just selfdestructing ships.

FakeEdit:
The [snip]'s are there since the boards won't let me post a gazillion quotes. D:
Also, I'm not here to **** on your parade, I am simply trying to figure out if you've thought this through. Previous insurance offers failed, never launched, or closed down rather quickly after launch (I've been involved with one in the last category).
Hrothgar Nilsson
#10 - 2012-05-31 22:59:23 UTC  |  Edited by: Hrothgar Nilsson
Quote:
So... Your back-up plan is to spend your ("personal") isk? I guess that's honerable, but it doesn't answer the second question (how can I be sure that you will actually keep your word).

It's an incentive to encourage the purchase of policies. Has nothing to do with "honor".

Quote:
Also, 51 simultaneous ganks would break the bank (read: you). Again, then what will you do?

I don't have and don't expect to have 51 policies in the next five seconds. I expect it to take some time before reaching that number.

At this point I have 1 policy in place and it's pretty pointless to speak of a far-off hypothetical situation as if I had them at this very moment with the assets I have at this very moment.

That being said, entertaining your impossible hypothetical, here's a snapshot of a spreadsheet documenting payouts and the positive and negative balance of the insurance pool in the event that I had:

  • 51 people purchase policies in the next 5 seconds, and
  • 100% of them were immediately ganked in quick succession today, with the
  • 500 million in assets I have today and hypothetical 1.02 billion ISK insurance pool

http://s19.postimage.org/fj5avz4nl/spreadsheet.jpg

The result would be I would be able to pay out 1.52 billion, and be unable to cover 119 million isk in due payouts.

47 policies (92%) would be covered, and 4 policies (<8%) would go uncovered.

That being said, I currently accrue 75 million in ISK and assets per day, and I fully expect:
  • two more days to pass (150+ million gain in ISK + assets)
  • far before I have 51 policies in place.

But the answer to "Again, then what will you do?"
  • rat for a couple days

I'll cover the rest of your post momentarily, however, if you continue in this absurd vein:
Quote:
And I have this feeling that real world insurance companies are not (practically) ponzi schemes. And even if they were, there'd be laws and regulations (depending on the country) to prevent such fraudulent activity.

I'll ignore any further posts you make.
Thrace Lucre
Sebiestor Tribe
Minmatar Republic
#11 - 2012-05-31 23:43:08 UTC
I applaud you for taking this initiative and creating a business out of it. If you are indeed making a legitimate gap coverage plan for unfortunate miners, then I wish you all the best in this endeavour.

The possibility that this is a scam is, unfortunately, quite present in the average player's mind. My first question to you is this: What are you going to do in order to remove these people's fears that you could be a very very clever scammer?

My second question to you: Would you consider expanding this initiative, if you're successful, into other regions such as gap coverage for PvP pilots, PvE pilots, etc, etc?
I'm sure I don't need to mention that the potential gain for a good insurance agent in EVE is quite a lucrative prospect, especially if you begin to get a lot clients.
Rhivre
TarNec
Invisible Exchequer
#12 - 2012-05-31 23:51:28 UTC
Ariana DeSoto
High-Tech Duct Tape
#13 - 2012-05-31 23:51:31 UTC
Hrothgar Nilsson wrote:

I'll cover the rest of your post momentarily, however, if you continue in this absurd vein:
Quote:
And I have this feeling that real world insurance companies are not (practically) ponzi schemes. And even if they were, there'd be laws and regulations (depending on the country) to prevent such fraudulent activity.

I'll ignore any further posts you make.


What's with the shiity attitude? Acting like a butthurt **** when people ask questions doesn't look good. Your little idea sounds like a Ponzi, the more people pay into it the more the early adopters will get out of it. Not including the amount you line your pockets with. Just my 0.02 cents but please feel free to nerd rage and sperg a reply. Cool

I don't always play EvE, but when I do, I prefer it to be a masochistic sandbox hell. Stay wardecked my friends.

Rhivre
TarNec
Invisible Exchequer
#14 - 2012-05-31 23:57:10 UTC  |  Edited by: Rhivre
I do actually have a few questions:

How long have you spent researching/looking into this plan prior to launching it?

It seems from one of your posts that you are US, is this correct, and if so, how do players in other timezones contact you in the event of a claim?

FAKEEDIT: Do you have any experience in the financial sector? Not that it is important, just trying to gauge whether you have experience in the field, or are an interested observer of insurance
Caleb Ayrania
TarNec
Invisible Exchequer
#15 - 2012-05-31 23:57:24 UTC
Hmm whether this is a scam or not, considering the Mittani just threw out that Hulkageddon might become a permanent activity...

From that fact alone your business plan would be as sane as insuring cars for stock car races..

Good luck with the project, and if your serious about building an insurance business I might suggest you look at all the ideas and work done earlier, especially by Hexxx.

The absence of MD and Hexxx in this thread is a bit strange..

"paging doctor Allcome"?

Dezolf
DAX Action Stance
#16 - 2012-06-01 00:04:04 UTC
Hrothgar Nilsson wrote:

I'll cover the rest of your post momentarily, however, if you continue in this absurd vein:
snip
I'll ignore any further posts you make.

I apologise if you're feeling attacked. I'm actually trying to help you. I want your service to be legit, but EVE is a ruthless place and, as such, you need to convince me that you are not like the rest of "them".

You also need to convince me that you will not simply ignore my requests for payouts, because I looked at you the wrong way, or because I got angry that you took 24.5 hours to "process" my case and acted irrationally (by sending mad evemails, or worse).
(For clarity and the record, I have NOT sent Hrothgar any ISK, so do not mistake the above for a bad "he took my isk" attempt)

My point: I want to be assured that you will pay me back, (almost) regardless of the circumstances.

Quote:
47 policies (92%) would be covered, and 4 policies (<8%) would go uncovered.
snip
That being said, I currently accrue 75 million in ISK and assets per day, and I fully expect two more days to pass (150+ million gain in ISK + assets) far before I have 51 policies in place.
snip
But the answer: rat for a couple days

Okay. In my own defence, while that may be a theoretical example, it is by no means an impossible scenario. If I recall correctly, a regular occurance is people (mass-)pulling out while there aren't enough isk left, leading to people not being paid.
Assuming that you had, say, 100 customers and 1 was ganked while 99 of 'em was pulling out would leave you at a disadvantage (ISK-wise). And while you may have made enough ISK to cover that loss, it is not always the case.

I also want to say that, while I appreciate that you took the time to make a spreadsheet to show me, you did not have to do so. I am perfectly capable of doing math.

Have you done any research as to how many hulks are ganked per day? And how many hulks are being piloted? Anything like that? (Just some rough estimates would be fine)
Assuming you had 10% of those as customers, and there was a 30/70 split between ganked/not-ganked, you'd still lose isk after a few days/weeks.

I understand that your service is based on a low gank rate. What about the "stupid rate" (getting blown up by belt rats)? You know what they say about estimating stupidity.
This is also why I am asking for the calculations and research that you have done (I half-assume). No need to post more spreadsheets, just give me some of the rough numbers you've found, and possibly some sources. Alternatively, port 'em all to gDocs so I can look at it "in real time".
As stated earlier, previous insurance services folded (for one reason or another). Why won't yours do the same?

The service previously linked in this thread (By Rhivre) seems to have a lot more thought and research put into it; it still folded.
That said, I'm not trying to insinuate that you have not done a lot of research beforehand, but I have yet to see it from your posts.

Oh, also, quoting your post in another thread:
Quote:
I execute about 125-150 trades a day earning a 150-300% profit on those trades in Dodixie.

150-300% on 125-150 trades per day sounds like a lot. Of course, without knowing your items etc. etc., I should not jump to conclusions, but that still sounds ilke more than 75 million (assuming you're utilizing most-to-all of your 500 million).
(I do not wish to know your trade secrets, I have a perfectly fine income as it is)

Quote:
It's an incentive to encourage the purchase of policies. Has nothing to do with "honor".

Alas, you have still not answered my question: How can I be sure you won't run off with my isk?
Hrothgar Nilsson
#17 - 2012-06-01 00:27:22 UTC  |  Edited by: Hrothgar Nilsson
Dezolf wrote:
You are holding all the isk and offering nothing in return (again, except your word that you'll pay out etc. etc.), you're even making ISK (by investing the 20%).

Would you consider putting down some collateral? (Now that you mention real life, a lot of real world insurance companies also have hard assets, just in case they do go bankrupt)

I'm not offering a bond, or a banking service, what I'm offering is insurance. Specifically, gap coverage insurance.

Insurance companies do not pay interest, they do not provide collateral, they are not banks.

And yes - I do plan to keep hold a minimum of 50% in personal ISK and assets in the event of, for example, 51 simultaneous policies sold followed by a succession of 51 ganks.

Quote:
What kind of evidence etc. will you get when someone gets ganked and what factors will you use to gauge whether guy A or guy B should be paid out while the other isn't? (I used to have an insurance from a company who decided to not pay me in spite of an accident I was involved in - just because of something-something (read: not a valid/legal reason), and it took me months of "legal-time" to get them to pay out)

API verifiable kill mail at minimum. A forwarded email from the SCC notifying of an insurance payout (if insurance was taken) would also be helpful. I don't plan to be in the business of arbitrating disputes or assigning guilt - simply selling gap coverage insurance and making a payout in the event of a loss of a Hulk to those who have been sold policies.

I reserve the right to exercise full discretion in accepting a client. I do not plan to codify a set of eligibility criteria -- either I will choose to sell a policy, or I will not, the reasons for which I will not disclose. I think it's also a prudent decision not to disclose my rationale and the exact reasons behind whether or not to take on a new client.

In the worst-case scenario with a client (strong evidence of fraud or malfeasance) I will simply refund them their insurance premium.

Quote:
And you, of course, retain the rights to change the payouts in case of large flunctuations? How quickly do you figure you'd react to such a change? <24 hours?
....
As a note to this, I'd be careful with saying that - as shown by the previous insurance "scam" from when the mineral market flunked and people made billions just selfdestructing ships.

Say the price of a Hulk is 260 million today, and my maximum payout is 200 million. If the price of Hulks fell to 120 million (somewhat equivalent to depreciation with regards to insurance and cars), it may be necessary to decrease the maximum payout to avoid the prospect of unscrupulous individuals from purchasing dozens of Hulks and blowing them up to commit insurance fraud.

Quote:
What will you do if you do go bankrupt? Or burn out? What is the "exit strategy"?

I plan to keep a separate amount equivalent to 50% of the total of the insurance pool in personal ISK and assets. That should eliminate the risk of bankruptcy. If I burn out, I will issue a notification to policyholders and subsequently issue a full refund of the insurance policies to those who purchased them, giving them enough time to adjust their activities if necessary due to any moral hazards they may have undertaken.

Quote:
Also, I'm not here to **** on your parade, I am simply trying to figure out if you've thought this through. Previous insurance offers failed, never launched, or closed down rather quickly after launch (I've been involved with one in the last category).

I understand - while I'll seek to maximize profits with the 20% of the insurance pool used for investment, it's as much about doing something meaningful and attempting to build a successful institution. The same principles guide me in my work as a member of the design/test team for the beta test of the Shadowbane Emulator (as well as being a member of the original SB beta test).
Hrothgar Nilsson
#18 - 2012-06-01 00:42:22 UTC  |  Edited by: Hrothgar Nilsson
Thrace Lucre wrote:
I applaud you for taking this initiative and creating a business out of it. If you are indeed making a legitimate gap coverage plan for unfortunate miners, then I wish you all the best in this endeavour.

The possibility that this is a scam is, unfortunately, quite present in the average player's mind. My first question to you is this: What are you going to do in order to remove these people's fears that you could be a very very clever scammer?

My second question to you: Would you consider expanding this initiative, if you're successful, into other regions such as gap coverage for PvP pilots, PvE pilots, etc, etc?
I'm sure I don't need to mention that the potential gain for a good insurance agent in EVE is quite a lucrative prospect, especially if you begin to get a lot clients.

The first thing I have done is provide my API ID and key for public viewing. That way clients and prospective clients will be able to audit, that I have in fact:

  • received the premiums I've claimed were paid
  • that I make the appropriate payout in the event of loss
  • that the insurance pool is what I have said it is

The transactions, times, and dates should also give people a pretty exact idea of precisely what I'm doing and how my time playing EVE is occupied - executing buy and sell orders and profitably trading. I've also opened my contracts log so people can be sure I've never engaged in and do not engage in contract scams.

At this time, policies will be exclusively sold for Hulks. If that's successful, I may expand to cover Skiffs and Mackinaws. The next logical step would be to cover modules, rigs, and implants in the event of pod loss, but that's a pretty huge step. There are a lot of variables, and would be an enormous expansion in the variety and number of items, and their range and fluctuations in value, that may prove extremely difficult to competently do good business in providing insurance service.

I have no plans at the present, and do not forsee expanding coverage to PvP and PvE pilots. I'm just one person, and I think it's best to start small, have a strict focus, and not make things extremely complicated by orders of magnitude and time-consuming. I think that would be just too much for one man to do.

With regards to scams, they're obviously extremely widespread, and due caution is warranted and skepticism is understood.

That being said, if I were to do scams, I think it'd be far easier to do margin scams and the 50000x Noxicum liquidation scams I see spammed in trade hub local. I've actually had a 500 million private bounty offered and a fail-gank against me for calling scams scams in local and harrying the scammer (which I think their pisss-offedness has since mostly subsided).
Hrothgar Nilsson
#19 - 2012-06-01 01:46:02 UTC  |  Edited by: Hrothgar Nilsson
Dezolf wrote:
I apologise if you're feeling attacked. I'm actually trying to help you. I want your service to be legit, but EVE is a ruthless place and, as such, you need to convince me that you are not like the rest of "them".

You also need to convince me that you will not simply ignore my requests for payouts, because I looked at you the wrong way, or because I got angry that you took 24.5 hours to "process" my case and acted irrationally (by sending mad evemails, or worse).
(For clarity and the record, I have NOT sent Hrothgar any ISK, so do not mistake the above for a bad "he took my isk" attempt)

My point: I want to be assured that you will pay me back, (almost) regardless of the circumstances.

All that can be said is, if a policy is purchased, an obligation on my part exists to issue a payout in the event of loss.

Proof of loss obligates a pay out on my part. If there is strong evidence of fraud, I would consider the policy void and refund the premium paid.

In the event of an absence of a few days, I would notify clients in advance. I have a couple fishing/camping trips in Canada planned, and a wedding in San Diego to attend this summer, no more than 2-3 days each.

Quote:
Okay. In my own defence, while that may be a theoretical example, it is by no means an impossible scenario. If I recall correctly, a regular occurance is people (mass-)pulling out while there aren't enough isk left, leading to people not being paid.
Assuming that you had, say, 100 customers and 1 was ganked while 99 of 'em was pulling out would leave you at a disadvantage (ISK-wise). And while you may have made enough ISK to cover that loss, it is not always the case.

I also want to say that, while I appreciate that you took the time to make a spreadsheet to show me, you did not have to do so. I am perfectly capable of doing math.

Have you done any research as to how many hulks are ganked per day? And how many hulks are being piloted? Anything like that? (Just some rough estimates would be fine)
Assuming you had 10% of those as customers, and there was a 30/70 split between ganked/not-ganked, you'd still lose isk after a few days/weeks.

Technically, nothing is impossible - but improbable bordering on impossible.

I'd meant to mention a few posts up (a rather large oversight on my part), that I do intend to restore the "equilibrium" of the insurance pool using profits earned making investments.

For example, say there are 40 policies (800mil insurance pool). A 5% payout in that event would total 40 million. A client's Hulk is destroyed, a 40 million payout is issued.

There are now 39 policies, and a 760mil insurance pool. The 5% payout for 39 policies is 39 million, however 5% of the remaining insurance pool is 38 million. I would divert profits earned from trading to shore up the insurance pool to 780mil, and the 5% payout to 39 million.

I hope that makes sense. And yes - I am aware of the statistics regarding Hulk losses and such.

Quote:
I understand that your service is based on a low gank rate. What about the "stupid rate" (getting blown up by belt rats)? You know what they say about estimating stupidity.

I actually hadn't considered that - but at this time the insurance policy doesn't cover losses to PvE.

Quote:
This is also why I am asking for the calculations and research that you have done (I half-assume). No need to post more spreadsheets, just give me some of the rough numbers you've found, and possibly some sources. Alternatively, port 'em all to gDocs so I can look at it "in real time".

I do have a lapsed insurance license, though I never worked in the field. My course of study was history > econ > poli sci > econ > and eventually a B.A. in poli sci with some graduate level study.

I'm not going to be doing a mathematical treatise and a Ph.D. economic thesis - to me, this isn't overly complex, like the insurance business of the guy who insured anybody doing anything for any loss flying any ship anywhere - with thousands of variables, so complex he felt he had to write a software program. What I'm doing is several orders of magnitude less complex, with just a handful of variables.

I don't want to do what he tried, and never plan to, instead, maintaining an extremely narrow, manageable focus.
Hrothgar Nilsson
#20 - 2012-06-01 01:46:43 UTC  |  Edited by: Hrothgar Nilsson
Quote:
As stated earlier, previous insurance services folded (for one reason or another). Why won't yours do the same?

I can't promise the sun, moon, and stars... but I can offer a forthright and fair service, and see where it goes.

I'm not sure how any previous honestly-run EVE insurance services failed, but again, I will keep 80% of the premiums in reserve. Around half of the invested 20% should be in buy orders at any given moment, so 90% of the premiums will be held as liquid assets.

Additionally, I fully intend to maintain an absolute minimum of 50% in personal assets and ISK, completely separate from the insurance pool. If necessary, I will cease taking on new clients if it means that my personal assets and ISK would be equivalent to less 50% of the insurance pool, only taken on new clients as my personal assets are adequate to meet that 50% minimum threshold.

Quote:
The service previously linked in this thread (By Rhivre) seems to have a lot more thought and research put into it; it still folded.
That said, I'm not trying to insinuate that you have not done a lot of research beforehand, but I have yet to see it from your posts.

Actually, it seems to me like he was trying to do too much (insuring anybody in any ship against any type of loss - the number of variables and risks are enormous). So complex in fact it looks like they either wrote or planned to write software to be able to do it.

Quote:
150-300% on 125-150 trades per day sounds like a lot. Of course, without knowing your items etc. etc., I should not jump to conclusions, but that still sounds ilke more than 75 million (assuming you're utilizing most-to-all of your 500 million).
(I do not wish to know your trade secrets, I have a perfectly fine income as it is)

From what I've observed, Dodixie has much wider margins between high buys and low sells than Jita, for example. I never place a buy order if the lowest sell order isn't 150% greater. There's no shortage of goods with decent volume that meant that threshold.

I have approximately 40-50% of my ISK tied up sell/buy orders. I like to maintain a measure of liquidity to mitigate risk. The end result of me investing 100% of my ISK versus 50% of my ISK, all else being equal (same level of return) is merely a time delay in the accumulation of (isk) wealth.

All else being equal (same level of return), purely for the sake of argument, instead of reaching 1 billion in wealth 5 days from now, I'll reach it in 7. Instead of reaching 5 billion in 40 days, I'll reach it in 42.

Quote:
Alas, you have still not answered my question: How can I be sure you won't run off with my isk?

You're asking me to resolve something that would be your own internal dilemma.

You can read what I say, you can watch what I do. But given you're asking a question about yourself, and not me, only you can answer it.
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