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New Inventory, CCP Hellmar response wanted.

Author
Kasriel
#1 - 2012-05-25 12:12:35 UTC  |  Edited by: Kasriel
i realise you're a busy guy but there are some things that really do need to be addressed, i don't post on the forums often the last time i posted this much was incarna - i hope that gives you an idea just how much i dislike what is happening right now.

i won't cut and paste the entire thing but i'll url=http://community.eveonline.com/devblog.asp?a=blog&nbid=2672]link it here[/url], i also won't make a secret that i hate the new UI and it has essentially ruined the 'fun' in the game for me as a T2 builder but i'll accept that many people may like it, i want CCP to accept and admit that there are a good portion of people who do not and to come to a compromise with them, namely a checkbox to disable it. but i digress

CCP Hellmar wrote:
Somewhere along the way, I began taking success for granted. As hubris set in, I became less inclined to listen to pleas for caution. Red flags raised by very smart people both at CCP and in the community went unheeded because of my stubborn refusal to allow adversity to gain purchase on our plans


look at the current situation, CCP have pushed out a feature that has caused massive amounts of complaints on the forum, not counting all the seperate threads (like this one) the main 3 are at 48, 44 and 41 pages respectively with very little CCP input addressing the people who do not want this feature.

you have 20 pages in the feedback thread about this feature, listing all manner of problems and people saying that it isn't ready. yet you push it out anyway.

CCP Hellmar wrote:
I’m sharing these revelations with you now because it’s taken this long to transform them into action. From all this self-reflection, a genesis of renewal has taken root, a personal and professional commitment to restore the partnership of trust upon which our success depends

What I can say for now is that we’ve taken action to ensure these mistakes are never repeated

getting there is not an entitlement. It will take hard work, open communication and, above all else, collaboration with you

The greatest lesson for me is the realization that EVE belongs to you, and we at CCP are just the hosts of your experience

It’s not what you say, it’s what you do

From now on, CCP will focus on doing what we say and saying what we do. That is the path to restoring trust and moving forward


Every EVE player should know those words. i'm sure they were hard to say, they certainly seemed heartfelt, it's why myself and others came back to the game, started working to build that trust again, cruicible was an excellent start it really was, CCP really seemed to be doing what they were saying and saying what they were doing. escallation was good, so are most the features in inferno, the new stealth bomber models are fantastic, the fact you guys have - i've read - finally made more POS modules nameable is great, the missile launchers are great (might want to look at the hawk though, the ones on the end of it's wings look off) even the fact your listening to some of the feedback about the unified inventory is great.

but what's not great is the wall of silence anybody who doesn't like the UI and says so gets. what's not great is the way that we're being told "shift click fixes it, k?" when it doesn't. what's not great is the way that so far CCP have refused to even admit that the best way to solve this problem is to make the new inventory optional so that the people who like the new inventory and who it IS a good feature for can use it, but the people who don't can use the old one. what isn't great is the way CCP ignored weeks of feedback from SiSi about the UI and pushed it live then acted surprised when it broke a MAJOR feature of the game for many people.

Hillmar take some time. reply to this please, put some of my concerns at rest, that's all i want, i want a genuine interaction to give you a chance to explain why you and CCP have by your actions gone back on your promises to listen to us to and to work with us to make this game as amazing as we know it can be. personally my subs are canceled right now i want you to give me a reason to change that, i want to know that you aren't going to completely ignore and ruin a bunch of peoples experience in EVE for the sake of a UI.

once again i'm not saying that the new UI should be removed completely, i'm saying it should be made optional so that everybody is happy. surely everybody can see that

*edit* woops borked the formatting go me

*edit #2* no you can't have my stuff (thanks Marcus Harikari)
Marcus Harikari
#2 - 2012-05-25 12:15:03 UTC
can i has your stuffs?
Kasriel
#3 - 2012-05-25 12:16:12 UTC
i knew i forgot something, no you can't have my stuff, if CCP don't give me a reason to stay i'll be giving it to people i actually like ;)
Roime
Mea Culpa.
Shadow Cartel
#4 - 2012-05-25 12:19:16 UTC
If you wait a few days your bot programmer will fix the bot for you. Meanwhile, use any of the other whine threads or just stop flooding the forum with your tears.

.

Ammzi
Dreddit
Test Alliance Please Ignore
#5 - 2012-05-25 12:20:35 UTC
I think it's fine once you get used to it.
It's a quite fundamental part of the game they changed and I felt really clumsy the first few times, but then you get used to it.

Kasriel
#6 - 2012-05-25 12:21:41 UTC  |  Edited by: Kasriel
Roime wrote:
If you wait a few days your bot programmer will fix the bot for you. Meanwhile, use any of the other whine threads or just stop flooding the forum with your tears.


first i don't bot, i never have and i think people that do are missing the point of the game.

second i'm not saying OMG GET RID OF THE UI IT'S TERRIBLE, i'm saying make it optional

third the point of this thread isn't to complain about the UI as CCPs direction here, even if you love the UI surely you can see that they're going back on some pretty important promises for every player here?


Ammzi wrote:
I think it's fine once you get used to it.
It's a quite fundamental part of the game they changed and I felt really clumsy the first few times, but then you get used to it.


i'm sure that there are many people who love the new UI, i'm also sure there are many who do not, so why not put an option in to make it so you can use either? who does it hurt? will it stop you using the new one?

i'm far more concerned with the behavior of CCP than the inventory itself personally, 20 pages of feedback most of it ignored, it pushed live knowing there are bugs and then the people who don't like it essentially get told "tough" does that seem like a CCP who promised to listen to it's playerbase?
Spurty
#7 - 2012-05-25 12:28:36 UTC
Hellmar is busy but sent me here to report his reply: *BUuUURP*

Now stop calling people out on forums and go play

There are good ships,

And wood ships,

And ships that sail the sea

But the best ships are Spaceships

Built by CCP

Tippia
Sunshine and Lollipops
#8 - 2012-05-25 12:31:12 UTC
Roime wrote:
If you wait a few days your bot programmer will fix the bot for you.
Oh look, it's this idiotic argument. It's really spreading like wildfire among those not gifted with sentient thought. Roll

You realise, of course, that the complaints are largely about things that botters are not concerned with and that, if anything, bots will probably be easier to make with the new UI? Oh wait. Sentient thought. Sorry, forgot.
Kasriel
#9 - 2012-05-25 12:34:51 UTC
Spurty wrote:
Hellmar is busy but sent me here to report his reply: *BUuUURP*

Now stop calling people out on forums and go play


i'd love to, except the UI is terrible for me and has turned what was a fun game for me into something i'd prefer to avoid, i've tried using it, i've given it two days to "get used to" i've tried to be impartial about it and give it a chance but it simply isn't as good for my needs as the old inventory system was.

and normally i would avoid 'calling people out' but considering it's his promises that are being broken i think it's quite justified to want him to respond to that
Bane Nucleus
Dark Venture Corporation
Kitchen Sinkhole
#10 - 2012-05-25 12:45:25 UTC
To the OP....suck it up buttercup

No trolling please

Sentient Blade
Crisis Atmosphere
Coalition of the Unfortunate
#11 - 2012-05-25 12:52:13 UTC
You can't compare Incarna with the Unified Inventory, as god-awful as it is.

The unified inventory was not a business strategy, signed off at high levels that drains money from players. Instead it was simply an attempt at making something better for the players that got seriously screwed up somewhere in coding. Which is forgiveable.

Although someone needs to be slapped upside the head for ignoring the Sisi feedback.
Iamien
Deep Core Mining Inc.
Caldari State
#12 - 2012-05-25 12:53:01 UTC
Here is the gist of what the internal line is. "we'll watch what they do, not listen to what they say".
Elijah Bry'an Baudoin
EVE Exchange
#13 - 2012-05-25 12:54:04 UTC
Have you tried emailing him directly?
Roime
Mea Culpa.
Shadow Cartel
#14 - 2012-05-25 12:54:48 UTC
Tippia wrote:
Roime wrote:
If you wait a few days your bot programmer will fix the bot for you.
Oh look, it's this idiotic argument. It's really spreading like wildfire among those not gifted with sentient thought. Roll

You realise, of course, that the complaints are largely about things that botters are not concerned with and that, if anything, bots will probably be easier to make with the new UI? Oh wait. Sentient thought. Sorry, forgot.


It was not an argument, it's a fact. Like you said yourself, bots will adapt soon. Some people seem to have difficulties.

Spamming the forums with whine is not exactly sentient behaviour either.

.

Iamien
Deep Core Mining Inc.
Caldari State
#15 - 2012-05-25 12:54:59 UTC
Sentient Blade wrote:
Although someone needs to be slapped upside the head for ignoring the Sisi feedback.


Sisi to CCP is for mass testing the technical implementation, not the design. Therefore, they disregard feedback on the design, and proceed to polish the turn until it becomes a flawless turd.
Tippia
Sunshine and Lollipops
#16 - 2012-05-25 12:57:04 UTC
Roime wrote:
It was not an argument, it's a fact.
No, it's not. It's just blatant idiocy.
Quote:
Spamming the forums with whine is not exactly sentient behaviour either.
So stop doing it. You only reinforce the point.
Vera Algaert
Republic University
Minmatar Republic
#17 - 2012-05-25 12:57:51 UTC  |  Edited by: Vera Algaert
Kasriel wrote:
third the point of this thread isn't to complain about the UI as CCPs direction here, even if you love the UI surely you can see that they're going back on some pretty important promises for every player here?

design by committee doesn't work, design by democracy is even worse.

removing the new inventory UI will lead to just as many rage threads from those of us who love it

giving the option to have both only results in maintenance issues further down the road (due to having to maintain two codebases) and will set a precedent that will force CCP to make every UI change optional.

people said the same things they say now about the new inventory UI about the new neocom when it was released - and CCP made the experience that after a few patches (fixing excessive blinking of buttons, fixing some bugs) most people went on happily with their lives.

if the concept art we saw at FF is any indication of where things are heading we will see a lot more UI changes (with accompanying protests) in the future.

Do you want to freeze the pre-Incarna client UI and maintain it as a separate mode for the next five years?

Or do you want to allow people to choose any combination of UI elements they desire? old necom, new contracts interface, old mail interface, new inventory, no debuff indicator?
At that point you will not only have a buggy dependency nightmare, you'll also have the paradox of choice set in.

The only "constructive" solution to that dilemma would be to allow addons to modify the EVE UI - and bolting such functionality on at this point would probably be a huge engineering effort.

.

Kasriel
#18 - 2012-05-25 12:59:38 UTC
Sentient Blade wrote:
You can't compare Incarna with the Unified Inventory, as god-awful as it is.

The unified inventory was not a business strategy, signed off at high levels that drains money from players. Instead it was simply an attempt at making something better for the players that got seriously screwed up somewhere in coding. Which is forgiveable.

Although someone needs to be slapped upside the head for ignoring the Sisi feedback.


actually yes you can compare Inferno to Incarna.

Content? not so much. sure, i won't argue that. but process? totally.

develop feature
put it on test server
ignore feedback
push buggy release live anyway
force everybody to use it
bury head in sand when people complain

see? it's on those grounds that i want to hear what if not Hillmar then somebody high up the food chain has to say about this.

Elijah Bry'an Baudoin wrote:
Have you tried emailing him directly?


if i knew his email i would love to.
Vera Algaert
Republic University
Minmatar Republic
#19 - 2012-05-25 13:04:42 UTC  |  Edited by: Vera Algaert
also emailing the CEO over a UI change is extremely ridiculous - he does business strategy, not client development.

if you want to complain to anyone who is high on the corporate ladder, then complain to Unifex as that is his domain/responsibility.

.

Kasriel
#20 - 2012-05-25 13:05:53 UTC
Vera Algaert wrote:
Kasriel wrote:
third the point of this thread isn't to complain about the UI as CCPs direction here, even if you love the UI surely you can see that they're going back on some pretty important promises for every player here?

design by committee doesn't work, design by democracy is even worse.

removing the new inventory UI will lead to just as many rage threads from those of us who love it

giving the option to have both only results in maintenance issues further down the road (due to having to maintain two codebases) and will set a precedent that will force CCP to make every UI change optional.

people said the same things they say now about the new inventory UI about the new neocom when it was released - and CCP made the experience that after a few patches most people went on happily with their lives.

if the concept art we saw at FF is any indication of where things are heading we will see a lot more UI changes (with accompanying protests) in the future.

Do you want to freeze the pre-Incarna client UI and maintain it as a separate mode for the next five years?

Or do you want to allow people to choose any combination of UI elements they desire? old necom, new contracts interface, old mail interface, new inventory, no debuff indicator?
At that point you will not only have a buggy dependance nighmare, you'll also have the paradox of choice set in.


so by your logic we shouldn't have the ship hanger correct? and we should have the NeX store in full swing by now with 'gold' ammo and ships for anybody with the cash right? because it'll cause issues down the road maintaining two code bases yeah? and it makes the precedance that CCP should make graphical changes optional? because people said the same thing about the Trinity graphics engine update not running on slower machines but they got used to it a few patches down the line and got on with their lives.

sorry i don't mean to attack you directly but you can spin that argument about the entire Incarna mess, sure it might take a little more work to run both side by side for the time being - but it would keep everybody happy till the "new" inventory system is usable to the same level as the old one - which right now it isn't.
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