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[ATI - HD7*** Series] System Freeze

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nardaq
Orion Expeditions
#41 - 2012-07-17 21:46:51 UTC  |  Edited by: nardaq
people, people....

step one: sell ATI Big smile
Step Two: buy Nvidia Big smile
Problem solved = WIN!!! Big smile

I had no issue with my ATI 4890 for years, until 1.5 patch in April this year.
BSOD when i boot up a second or more clients. (and the issue is still exisit Shocked )

I waited a week or 2 and was NOT gonna wait longer for CCP to get it fixed.
bought a Nvidia and problems are gone.
Jenny Kitty
#42 - 2012-07-17 21:48:14 UTC
1x HD 7970

I am having the same issue. I was having the same problem with Tera Online.

I am also dualboxing.

Please fix this CCP.
Baitrix
J Trade Inc.
#43 - 2012-07-17 22:42:16 UTC
just FYI, this is still not fixed and I'm considering just selling this PoS and buy something that actually works without one year of fixing...
oh yeah... lets create a really high performance card which wont work stable for at least 1 year... thet's the whole point of buying expensive ATI ****... ktxhdie ATI...

Also, this happens with only 1 client as well... especially funny during solo pvp... -,-
Lili Lu
#44 - 2012-07-18 05:07:38 UTC
nardaq wrote:
people, people....

step one: sell ATI Big smile
Step Two: buy Nvidia Big smile
Problem solved = WIN!!! Big smile

I had no issue with my ATI 4890 for years, until 1.5 patch in April this year.
BSOD when i boot up a second or more clients. (and the issue is still exisit Shocked )

I waited a week or 2 and was NOT gonna wait longer for CCP to get it fixed.
bought a Nvidia and problems are gone.

unfortunately an nvidia card is not a cure all. there are people having problems with nvidia cards. but good for you that you aren't one of them.
Robert Caldera
Caldera Trading and Investment
#45 - 2012-07-18 08:49:19 UTC  |  Edited by: Robert Caldera
nardaq wrote:
people, people....

step one: sell ATI Big smile
Step Two: buy Nvidia Big smile
Problem solved = WIN!!! Big smile

I had no issue with my ATI 4890 for years, until 1.5 patch in April this year.
BSOD when i boot up a second or more clients. (and the issue is still exisit Shocked )

I waited a week or 2 and was NOT gonna wait longer for CCP to get it fixed.
bought a Nvidia and problems are gone.


what this guy said.
You can wait AMD to fix the crashes, or just sell their sh*t and buy nvidia.

occasional driver crashes > system freeze

PS: yes I'm mad about AMD, bought one of their products for years I avoided them due to instability issues and all I got were SYSTEM FREEZES! They havent learnt for years, they were always bad and they seem not to improve!!
Mad B0mber
Novaku Inc
#46 - 2012-07-19 06:12:28 UTC
I have a radeon 7970 aswell and my reliablity was pretty good u p untill recently somewhere in the last patch or two or three things went wrong..

now i get complete lock ups..

no prgs added, drivers the same. etc etc.. everyhting else works great except EVE

managed to get it to hard crash 3 times in a row going into starmap.. No recovery possible, reset or power down is only fix.

using 12.6 CCC's also tried the 12.7 beta drivers but it made no difference..
Jenny Kitty
#47 - 2012-07-19 13:10:35 UTC  |  Edited by: Jenny Kitty
Mad B0mber wrote:
I have a radeon 7970 aswell and my reliablity was pretty good u p untill recently somewhere in the last patch or two or three things went wrong..

now i get complete lock ups..

no prgs added, drivers the same. etc etc.. everyhting else works great except EVE

managed to get it to hard crash 3 times in a row going into starmap.. No recovery possible, reset or power down is only fix.

using 12.6 CCC's also tried the 12.7 beta drivers but it made no difference..




What is your config (CPU, SSD, RAM) ?

Are you plugging in your monitor via the DisplayPort/HDMI/DVI port?


FYI, no drivers out there will make any difference. I tested all of them from 12.2 to 12.7 beta. AMD hasn't yet fixed it.

I have been doing some testing for the last two months and I recently found a change that affects the freezes (not solving them). It is related to the AMD sound drivers but I'll post more on that later if the tests are conclusive.
Jenny Kitty
#48 - 2012-07-19 23:54:53 UTC  |  Edited by: Jenny Kitty
Hi guys,

I have good news to share with you. I have found a fix that works.

I have successfully been able to play with multiple accounts for a long period of time at max settings after the fix.

The problem seems to be related to the HDMI sound drivers that are installed with the AMD drivers. Uninstalling/disabling them has resolved my issue related to freezing while gaming with a single AMD HD 7970.

Before I explain the procedure, here are my current PC specs:
- i7 930 OC @4Ghz
- 1x MSI HD 7970 connected to 3 monitors via DisplayPort and DVI.
- 12G RAM
- SSD OCZ Agility 3
- Drivers 12.7 beta installed.
- Windows 7 64 bits

Procedure:
1) Uninstall the HDMI drivers via the "AMD Catalyst Install Manager". Go to Start-> Control Panel -> Uninstall Program -> Right click on "AMD Catalyst Install Manager" and select Change then Uninstall Manager. In the component list, select only the HDMI drivers. Click Next and complete the uninstallation procedure. You will be asked to reboot, click Yes.

2) After rebooting your system, go to Start-> Right click on Computer and then Properties. Select Device Manager on the top left corner. Under the list, expand "Sound, video and game controllers" and check if you have "AMD High Definition Audio Device" (Make sure it is prefixed with "AMD"). If yes, right click and uninstall and reboot. If not, go to next step.

3) Last step is to disable the default Windows HMDI drivers. See screenshot Device Manager. Right click on High Definition Audio Device and then Disable. Reboot. You're done.


Hopefully AMD or CCP fixes the issue in a later patch but for now I can live without it as I am not using my monitor speakers (FYI, DisplayPort/HDMI cables enable video AND sound hence why AMD drivers include sound drivers).

Please let me know if that fixed it for you.

EDIT: Not working. Read below.
Baitrix
J Trade Inc.
#49 - 2012-07-21 10:29:38 UTC
Jenny Kitty wrote:
Hi guys,

I have good news to share with you. I have found a fix that works.

I have successfully been able to play with multiple accounts for a long period of time at max settings after the fix.

The problem seems to be related to the HDMI sound drivers that are installed with the AMD drivers. Uninstalling/disabling them has resolved my issue related to freezing while gaming with a single AMD HD 7970.

Before I explain the procedure, here are my current PC specs:
- i7 930 OC @4Ghz
- 1x MSI HD 7970 connected to 3 monitors via DisplayPort and DVI.
- 12G RAM
- SSD OCZ Agility 3
- Drivers 12.7 beta installed.
- Windows 7 64 bits

Procedure:
1) Uninstall the HDMI drivers via the "AMD Catalyst Install Manager". Go to Start-> Control Panel -> Uninstall Program -> Right click on "AMD Catalyst Install Manager" and select Change then Uninstall Manager. In the component list, select only the HDMI drivers. Click Next and complete the uninstallation procedure. You will be asked to reboot, click Yes.

2) After rebooting your system, go to Start-> Right click on Computer and then Properties. Select Device Manager on the top left corner. Under the list, expand "Sound, video and game controllers" and check if you have "AMD High Definition Audio Device" (Make sure it is prefixed with "AMD"). If yes, right click and uninstall and reboot. If not, go to next step.

3) Last step is to disable the default Windows HMDI drivers. See screenshot Device Manager. Right click on High Definition Audio Device and then Disable. Reboot. You're done.


Hopefully AMD or CCP fixes the issue in a later patch but for now I can live without it as I am not using my monitor speakers (FYI, DisplayPort/HDMI cables enable video AND sound hence why AMD drivers include sound drivers).

Please let me know if that fixed it for you.

Thank you for your procedure.
Unfortunately it didn't work for me :-(
Crashed after ~15 mins, randomly again...
Tarin Adur
Aliastra
Gallente Federation
#50 - 2012-07-21 20:56:27 UTC
I love all of the people being useful with their comments about ATI supposedly sucking, clearly that will help us fix our problem.

I have heard problems with both ATI and nVidia from all different areas, but thank you for wasting our time and yours by sharing that info.

I tried the supposed fix from Jenny, but sadly it did not work for my either. Thank you anyways.

Bump for the same issue with 2x XFX Radeon HD 6870s @ stock speed. Cannot move any client off the monitor it boots up with, to either of my other two monitors, without it completely locking my computer up and forcing me to hard reboot. Zero problems with any other games although I have not needed to move the clients from the main monitor over to others.
Warr Pigg
Gravy Train Industries 2
#51 - 2012-07-22 03:27:27 UTC
Jenny Kitty wrote:
Hi guys,

I have good news to share with you. I have found a fix that works.

I have successfully been able to play with multiple accounts for a long period of time at max settings after the fix.

The problem seems to be related to the HDMI sound drivers that are installed with the AMD drivers. Uninstalling/disabling them has resolved my issue related to freezing while gaming with a single AMD HD 7970.

Before I explain the procedure, here are my current PC specs:
- i7 930 OC @4Ghz
- 1x MSI HD 7970 connected to 3 monitors via DisplayPort and DVI.
- 12G RAM
- SSD OCZ Agility 3
- Drivers 12.7 beta installed.
- Windows 7 64 bits

Procedure:
1) Uninstall the HDMI drivers via the "AMD Catalyst Install Manager". Go to Start-> Control Panel -> Uninstall Program -> Right click on "AMD Catalyst Install Manager" and select Change then Uninstall Manager. In the component list, select only the HDMI drivers. Click Next and complete the uninstallation procedure. You will be asked to reboot, click Yes.

2) After rebooting your system, go to Start-> Right click on Computer and then Properties. Select Device Manager on the top left corner. Under the list, expand "Sound, video and game controllers" and check if you have "AMD High Definition Audio Device" (Make sure it is prefixed with "AMD"). If yes, right click and uninstall and reboot. If not, go to next step.

3) Last step is to disable the default Windows HMDI drivers. See screenshot Device Manager. Right click on High Definition Audio Device and then Disable. Reboot. You're done.


Hopefully AMD or CCP fixes the issue in a later patch but for now I can live without it as I am not using my monitor speakers (FYI, DisplayPort/HDMI cables enable video AND sound hence why AMD drivers include sound drivers).

Please let me know if that fixed it for you.


this does not work
Jenny Kitty
#52 - 2012-07-23 17:49:06 UTC
Indeed, my computer froze again today. It used to freeze within 15mins without that fix. Sorry guys. I have been trying every little change possible without success. I am now completely hopeless. I guess I'll have to change graphic card soon.
ra773
Dirty Diggers Inc
#53 - 2012-07-23 21:12:33 UTC
Jenny Kitty wrote:
Hi guys,

I have good news to share with you. I have found a fix that works.

I have successfully been able to play with multiple accounts for a long period of time at max settings after the fix.

The problem seems to be related to the HDMI sound drivers that are installed with the AMD drivers. Uninstalling/disabling them has resolved my issue related to freezing while gaming with a single AMD HD 7970.

Before I explain the procedure, here are my current PC specs:
- i7 930 OC @4Ghz
- 1x MSI HD 7970 connected to 3 monitors via DisplayPort and DVI.
- 12G RAM
- SSD OCZ Agility 3
- Drivers 12.7 beta installed.
- Windows 7 64 bits

Procedure:
1) Uninstall the HDMI drivers via the "AMD Catalyst Install Manager". Go to Start-> Control Panel -> Uninstall Program -> Right click on "AMD Catalyst Install Manager" and select Change then Uninstall Manager. In the component list, select only the HDMI drivers. Click Next and complete the uninstallation procedure. You will be asked to reboot, click Yes.

2) After rebooting your system, go to Start-> Right click on Computer and then Properties. Select Device Manager on the top left corner. Under the list, expand "Sound, video and game controllers" and check if you have "AMD High Definition Audio Device" (Make sure it is prefixed with "AMD"). If yes, right click and uninstall and reboot. If not, go to next step.

3) Last step is to disable the default Windows HMDI drivers. See screenshot Device Manager. Right click on High Definition Audio Device and then Disable. Reboot. You're done.


Hopefully AMD or CCP fixes the issue in a later patch but for now I can live without it as I am not using my monitor speakers (FYI, DisplayPort/HDMI cables enable video AND sound hence why AMD drivers include sound drivers).

Please let me know if that fixed it for you.



tried it and it doesnt work. at least for multiclient

single client with diabolo 3 open was running fine, but need to test further.

rolled back to my ati 5770 and multiclients run like a charm just without nice graphic.
But here i didn't had a issue anyways.

so i guess highend graphic in eve is just something nice u can watch in movies, as high end cards don't work as they should.
Jenny Kitty
#54 - 2012-07-23 21:56:20 UTC  |  Edited by: Jenny Kitty
Thanks for the feedback.

I have read countless number of post about this. As far as I know, 2 other games are experiencing the same issue. Tera Online and Total War Shogun 2. On the later website forums, there are 82 pages of feedback. Do you realize the extent of the issue ? It is quite infuriating to buy such an expensive card and not being able to play one's favourite game.

Links:
http://forums.totalwar.com/showthread.php/35440-7xxx-Series-AMD-cards-freezes-and-lock-ups/
https://tera-answers.enmasse.com/posts/0c51f8c038?start=31&stop=45
Tarin Adur
Aliastra
Gallente Federation
#55 - 2012-07-23 22:16:06 UTC
Bump. Still having the same problem.

So happy I pay for four accounts(albeit via plexs thankfully), but can't use more than one monitor without my computer crashing.
Kha Belenth
Native Freshfood
Minmatar Republic
#56 - 2012-07-24 06:22:16 UTC
Yea still having the same problem here cant play the game already died cuz of it. CCP should give me my money back for the past month.
Sellendis
The Ares project
#57 - 2012-07-24 09:17:21 UTC  |  Edited by: Sellendis
Using ATI 5770 i had no issues, upgraded to 6850 (just couse 560ti wasnt available) and never had a problem.

Using 2 DVIs + 1 HDMI, 3 clients and no problems. Tested on all combinations of ports and number of clients, and when i run out of accs, i boot Sisi ones :) Still no crash....
Map or no map, cant get the goddamn thing to go down. As some people have simillar issue with series 5xxx and 6xxx.

Using 11.10 drivers, firm believer of not trying to fix what isnt broken. Heard a lot of crappy issues with newer drivers, so how far back with drivers did ya guys go to test?

P.S. - just if anyone wonders, i am an old fart and i have decades of experience with software and drivers and performance upgrade with new versions that give 3.2% FPS boost isnt nearly good to make me sacrifice working stability.

I had horrible experience with both cards, from crappy quality, insanely loud fans that do nothing, to drivers that should have never left the dev PC and should get him/her/them to the electric chair before even thinking about unemployment.

So lets leave fanboys ATI vs nVidia fights out of this, this issue is purely a ATI driver + EVE Online mix that ends up with angry customers.
Robert Caldera
Caldera Trading and Investment
#58 - 2012-07-24 10:14:53 UTC
you can still wait someone to fix it, which may take half an eternity. Or you fix it by yourself and get rid of ATI.
Jenny Kitty
#59 - 2012-07-24 11:29:26 UTC
Sellendis wrote:
Using ATI 5770 i had no issues, upgraded to 6850 (just couse 560ti wasnt available) and never had a problem.

Using 2 DVIs + 1 HDMI, 3 clients and no problems. Tested on all combinations of ports and number of clients, and when i run out of accs, i boot Sisi ones :) Still no crash....
Map or no map, cant get the goddamn thing to go down. As some people have simillar issue with series 5xxx and 6xxx.

Using 11.10 drivers, firm believer of not trying to fix what isnt broken. Heard a lot of crappy issues with newer drivers, so how far back with drivers did ya guys go to test?

P.S. - just if anyone wonders, i am an old fart and i have decades of experience with software and drivers and performance upgrade with new versions that give 3.2% FPS boost isnt nearly good to make me sacrifice working stability.

I had horrible experience with both cards, from crappy quality, insanely loud fans that do nothing, to drivers that should have never left the dev PC and should get him/her/them to the electric chair before even thinking about unemployment.

So lets leave fanboys ATI vs nVidia fights out of this, this issue is purely a ATI driver + EVE Online mix that ends up with angry customers.


I went as far back as 11.12 which is the default driver sold with the graphic card. No luck I am afraid.
Sellendis
The Ares project
#60 - 2012-07-24 12:43:20 UTC
Jenny Kitty wrote:


I went as far back as 11.12 which is the default driver sold with the graphic card. No luck I am afraid.


Damn, so series 7xxx starts from 11.12 drivers. But people with other series had issues also, so its not new hardware that is faulty.

Maybe a combination of hardware?
I mean, i am playing on an old E6500, 4gb ram, 6850 and w7x64, 2 years old win install (that i keep reasonably clean), win updates disabled when i noticed how M$ decided to whore my hdd space for backups of every crap, so its not updated for 1.5y, no AV or FW installed. Running AV check from other bootable media now and then + malwarebytes weekly.
If this old POS manages to hang on....then honestly.

Probably drivers wrecking havoc. Ati does wonders in that department....damn idiots. Guess later series just dont wanna play along with Eve tech, but work without trouble with other games and pass burn-in and stability benches nicely.
Frustrating as hell.