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Launcher won't launch game

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Author
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Rhivre
TarNec
Invisible Exchequer
#1 - 2012-03-15 14:22:51 UTC  |  Edited by: Rhivre
I have installed Eve today, and got the launcher, patched it etc, so all set to go.

Launcher comes up, I click PLAY, splash screen for crucible comes up, disappears......then nothing.

When I check the Task Manager, I have "ExeFile.exe*32" running from "CCP ExeFile", but no client, login screen or anything else.

I am running Windows 7, on a Lenovo B560 4330.

I do not get any error messages, and have tried repairing, and re-installing the client (Had to do manual download)

Fluffy Bunny Pic!

Gip Hardley
Caldari Provisions
Caldari State
#2 - 2012-03-15 23:19:53 UTC
I have the same problem (Win XP). Install, patch and repair don't help...
I ask service to pay regard to this problem.
If someone has advice, please write it.
Baphomet Khardula
Viziam
Amarr Empire
#3 - 2012-03-18 13:28:42 UTC
I also have this same exact problem. Fresh install, repair, etc does not solve it.

Windows 7 64 Bit
i7-2600k
8GB Ram
Gigabyte Z68X-UD7-B3
Geforce GTX590

All drivers updated to the latest.
Jonathan G
Science and Trade Institute
Caldari State
#4 - 2012-03-18 18:15:33 UTC
Same here.

my config : Windows Vista 32 bits
Inter core 2 Quad Q6600
3Go RAM
Nvidia Ge Force GT 120
Hoolygen Mikwilks
Aliastra
Gallente Federation
#5 - 2012-03-18 20:50:18 UTC  |  Edited by: Hoolygen Mikwilks
yup same .... Update, I was able to fix my roblem useing the repair tool...
zxhoon
Sons Of Alexander
#6 - 2012-03-19 10:03:30 UTC
Not sure if I have the same issue, I was told I could copy the EVE install from one computer to another (to save downloading on multiple machines) and when I try to run EVE all I get is the splash screen then nothing on my fresh install of Windows 7, process remains running using about 180mb of ram, click launch again and the same thing happens, and a new instance appears in task manager process list

Asus P5KL-E Motherboard
Intel Core 2 Duo E8400 CPU
6GB ram
Radeon HD5750 Graphics Card
Windows 7 64 Bit
CCP Cascade
#7 - 2012-03-19 10:51:26 UTC  |  Edited by: CCP Cascade
This sounds like a cache problem. It could be the Launcher cache being corrupted or the EVE client settings being corrupted.

Try clearing the cache of the Launcher first as it doesn't matter much:

1. Go into the directory of the eve client
2. Open Launcher\Cache
3. Delete all files
4. Click Play

If that doesn't work, try clearing out the EVE client cache/settings:

1. Open the Settings (click the small spanner and screwdrivers at the top)
2. Go to the EVE Client Settings tab
3. Click the two "Clear" buttons next to the Settings and Cache.

Does that resolve this issue?

Associate Technical Producer - Core Technology Group
Mellisa Cameltoe
We Did A Thing
Probably Up to No Good
#8 - 2012-03-19 17:41:31 UTC
CCP Cascade wrote:
This sounds like a cache problem. It could be the Launcher cache being corrupted or the EVE client settings being corrupted.

Try clearing the cache of the Launcher first as it doesn't matter much:

1. Go into the directory of the eve client
2. Open Launcher\Cache
3. Delete all files
4. Click Play

If that doesn't work, try clearing out the EVE client cache/settings:

1. Open the Settings (click the small spanner and screwdrivers at the top)
2. Go to the EVE Client Settings tab
3. Click the two "Clear" buttons next to the Settings and Cache.

Does that resolve this issue?


It doesn't help at all.The game just doesn't launch.
Skean Raholan
Viziam
Amarr Empire
#9 - 2012-03-20 01:10:48 UTC
My son is also having this problem, although the client on my computer is fine.

He's running Windows 7 Home Premium. NVidia graphics, Intel chip. We're reinstalling everything to see if that fixes it. He did get a "blue screen of death" when he tried to launch it last.

The computer is quite new, all other applications work fine. This is the first problem we've seen with it.
Skean Raholan
Viziam
Amarr Empire
#10 - 2012-03-20 23:45:37 UTC
Reinstalling resolved the issue... for now.
Baphomet Khardula
Viziam
Amarr Empire
#11 - 2012-03-21 22:49:11 UTC  |  Edited by: Baphomet Khardula
Skean Raholan wrote:
Reinstalling resolved the issue... for now.


Uninstalled using eves unistall, deleted both the EVE and CCP folder in program files x86. Installer failed, had to download it as suggested manually. When I ran the installer it failed during installation and had to go through a repair process as guided by the installer which did complete the install. Ran the eve online launcher from the icon it created on my desktop, said it was ready to go, hit play and same exact thing as we have all been experiencing to the T as the first poster, Rhivre, states. Sad
Dennis Hartraft
Brave Newbies Inc.
Brave Collective
#12 - 2012-03-22 10:53:52 UTC  |  Edited by: Dennis Hartraft
Exactly the same issue. Even went to the extent of a clean install win7, still wont open past the splash screen. Repair tool has not worked, but says everything is fine.


**EDIT** this worked:
ran repair as per https://forums.eveonline.com/default.aspx?g=posts&m=939034#post939034
repair.exe --safemode --dlthreads=1

eve has now loaded - 2 mins into DT Big smile
Baphomet Khardula
Viziam
Amarr Empire
#13 - 2012-03-23 14:19:50 UTC
Dennis Hartraft wrote:
Exactly the same issue. Even went to the extent of a clean install win7, still wont open past the splash screen. Repair tool has not worked, but says everything is fine.


**EDIT** this worked:
ran repair as per https://forums.eveonline.com/default.aspx?g=posts&m=939034#post939034
repair.exe --safemode --dlthreads=1

eve has now loaded - 2 mins into DT Big smile



Still nothing. I uninstalled eve and my avgfree antivirus, rebooted, fresh install of the latest eve, repair during installation because I had to, ran in safe mode and same exact problem still...ugh.
Fuljimbo Slice
Doomheim
#14 - 2012-03-23 20:01:19 UTC
I had this exact problem last night and this morning. I gave up on fixing it, but when i was installing Dawn of War 2 through steam it updated Direct X. I thought i'd give it another try and now im playing Big smile

REINSTALL/UPDATE DIRECT X

^^^worked for me
Jonathan G
Science and Trade Institute
Caldari State
#15 - 2012-03-25 12:03:39 UTC  |  Edited by: Jonathan G
Am I the only one who can't start the game? lol my training queue is inactive since 2 weeks now.

I've tried to delete common.ini but nothing change
I've tried to repair xxxxx times but nothing change
I've unistall and install again EVE but nothing change.....
I've execute updater in cache folder, nothing change...
I've tried to launch eve by safe mod but nothing else
I've install directx as said before but .... Sad

I'm getting out of solution, it's a bit disappointing....! And the most amazing is I paid for that.
Baphomet Khardula
Viziam
Amarr Empire
#16 - 2012-03-30 17:55:50 UTC
Jonathan G wrote:
Am I the only one who can't start the game? lol my training queue is inactive since 2 weeks now.

I've tried to delete common.ini but nothing change
I've tried to repair xxxxx times but nothing change
I've unistall and install again EVE but nothing change.....
I've execute updater in cache folder, nothing change...
I've tried to launch eve by safe mod but nothing else
I've install directx as said before but .... Sad

I'm getting out of solution, it's a bit disappointing....! And the most amazing is I paid for that.



You are not alone, I also have been through this all and have the same problem. Luckily I know someone who plays to update my queue. Soon though I'll have to cancel my account if I can't play.
Cynthissa
Viziam
Amarr Empire
#17 - 2012-03-31 09:44:03 UTC
I cant login either... eve online launcher just freez up! :(((
Baphomet Khardula
Viziam
Amarr Empire
#18 - 2012-04-10 21:05:35 UTC
So suddenly (no driver or software installs at all) a couple days ago it finally launched an actual screen and I played for a couple days then the game froze up the entire computer and has not worked since. Did it all again, reinstall, cache clearing, safe mode and nothing. Very depressing.
Baphomet Khardula
Viziam
Amarr Empire
#19 - 2012-04-12 21:03:57 UTC
New patch and now it works again, crossing my fingers that its for good. Big smile
Jonathan G
Science and Trade Institute
Caldari State
#20 - 2012-04-13 20:52:22 UTC
Still the same pb...

When I check my Windows Task Manager there is a cmd.exe executed when I launch EVE but it isn't working, I think the cmd.exe is not working, that's the problem, and I don't know how to resolve it.
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