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Client wont start after crucible 1.5 update

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Anvel Tianhold
Republic Military School
Minmatar Republic
#1 - 2012-03-13 13:35:22 UTC  |  Edited by: Anvel Tianhold
Ok, so this is what happened today:

-Open eve, update client
-New launcher shows up, crashes while creating a file (¿? step 1) Ugh
-Open it again, now it gets stuck downloading at 56%, (it said 0 / 0 Mb downloaded) UghUgh
-Close it and open it again, this time the update is downloaded, but about 70% on installation it shows this message "Client update was unsuccessfull" UghUghUgh
-Open it again while checking forums: "Client is updated" Arrow "Wat" Straight
-Pres Play, splashcreen shows up, game doesn't start at all, not even tries to, no error, nothing. Sad
-Delete cached files, still nothing Evil
-Deleted user settings, nothing Evil

This is so frustrating.

Damocles' Judgement is recruiting
CCP Cascade
#2 - 2012-03-13 15:44:48 UTC
I'm afraid that the install has become corrupted and you have two ways to resolve it:

a) Reinstall the game
b) Go into the EVE Online app and the contents of it. Find and delete the common.ini and restart the game.

Associate Technical Producer - Core Technology Group
Linneth Aele
Brutor Tribe
Minmatar Republic
#3 - 2012-03-13 15:53:48 UTC
Similar problem for me. It takes 10 hours to reinstall the game...10 hours!...and I don't know if it will work even then. Thanks...
Anvel Tianhold
Republic Military School
Minmatar Republic
#4 - 2012-03-13 15:54:31 UTC
CCP Cascade wrote:
I
b) Go into the EVE Online app and the contents of it. Find and delete the common.ini and restart the game.


This worked, Thanks a lot Cascade

Damocles' Judgement is recruiting
Badhor
BINFORD
#5 - 2012-03-13 19:56:24 UTC
CCP Cascade wrote:
I'm afraid that the install has become corrupted and you have two ways to resolve it:

b) Go into the EVE Online app and the contents of it. Find and delete the common.ini and restart the game.




This fixed it for me! Thanks very much!

For everyone:

1) Use Terminal or Finder to work your way to this path:
EVE Online.app/Contents/Resources/EVE Online.app/Contents/Resources/transgaming/c_drive/Program Files/CCP/EVE

2) Delete "common.ini"

3) After starting the game, missing parts of the patch will be reinstalled and your client should start. Worked for me! :)
themaker1971
Republic University
Minmatar Republic
#6 - 2012-03-13 20:57:42 UTC
Deleted the common.ini and now it says the part is missing and i should run the repair.exe (which as anyone knows, does not run on a mac) even if i could find it.
Aedeal
Bangarang Inc
#7 - 2012-03-13 23:50:37 UTC
Should never ever delete these things. Just move them out. Try this:

Move common.ini to the HD or something. Just get it out the app packages.
Run the patcher, it should download something.
Run the game. The game will (haha, I love this part!) download a patch and reboot!! Haha! Isn't that great. Wait, what?
That should be it.
LinaSlice KANGAHobothe1
Center for Advanced Studies
Gallente Federation
#8 - 2012-03-14 00:18:07 UTC
Anvel Tianhold wrote:
CCP Cascade wrote:
I
b) Go into the EVE Online app and the contents of it. Find and delete the common.ini and restart the game.


This worked, Thanks a lot Cascade



Can you please explain how this worked? I tried with a good copy of the client and I tried with a copy that got ruined from the patch and neither would launch. Did you do it before or after. This is BS. F U CCP.
Aedeal
Bangarang Inc
#9 - 2012-03-14 00:25:32 UTC
Do it after the patch. And I hope you didn't delete it, should never do that. Only delete when you know it was the correct fix xD

Probably a good idea to make sure all EVE paths are default (no modded filepaths/multi-clienting

But yeh, patch till it fails using the launcher, then run the launcher, it should download the common.ini again, hit play, EVE will patch, restart, and then should be good.
Glarbl Blarbl
Orion-Glarbl Mining Bureau
#10 - 2012-03-14 00:36:25 UTC  |  Edited by: Glarbl Blarbl
Ok, so I had no problems updating my folk's iMac (where I'm housesitting for the week)... But when I tried to run the update on my macbook...

MacBookPro3
Processor Name: Intel Core 2 D
Processor Speed: 2.2 G
Number Of Processors:
Total Number Of Cores:
L2 Cache: 4
Memory: 2

Chipset Model: GeForce 8600M GT
Type: G
Bus: PC
PCIe Lane Width: x
VRAM (Total): 128

Both running 10.6.8

It downloaded a patch nearing 200MB in size and then quit, saying "Client Update was unsuccessful"

So I tried following the advice from CCP Cascade here (luckily had a .dmg file of the client from last week here), and it downloaded the 200MB patch file again and quit, saying "Client Update was unsuccessful"

Arg


I'd post the launcher log, but the forum keeps telling me I can't post html even tho I obscured all the http tags. Whatever.

EDIT:
Saw this in system.log:
3/13/12 5:24:17 PM [0x0-0x49049].org.pythonmac.unspecified.EVEOnline[653] Exception in thread UpdaterProcessThread:
3/13/12 5:24:17 PM [0x0-0x49049].org.pythonmac.unspecified.EVEOnline[653] Traceback (most recent call last):
3/13/12 5:24:17 PM [0x0-0x49049].org.pythonmac.unspecified.EVEOnline[653] File "threading.pyc", line 552, in __bootstrap_inner
3/13/12 5:24:17 PM [0x0-0x49049].org.pythonmac.unspecified.EVEOnline[653] File "threading.pyc", line 505, in run
3/13/12 5:24:17 PM [0x0-0x49049].org.pythonmac.unspecified.EVEOnline[653] File "lib/update.pyc", line 532, in Update
3/13/12 5:24:17 PM [0x0-0x49049].org.pythonmac.unspecified.EVEOnline[653] File "core_utils.pyc", line 191, in exc_plus
3/13/12 5:24:17 PM [0x0-0x49049].org.pythonmac.unspecified.EVEOnline[653] AttributeError: 'Thread' object has no attribute '__bootstrap'
Pila Ferant
Royal Amarr Institute
Amarr Empire
#11 - 2012-03-14 01:09:50 UTC
Deleted everything that I could possible delete and reinstalled EVE-Online. Everytime I try to open the game I receive

"EveOnline Error"

With two buttons "Open Console" "Terminate"

MacBookPro
Processor Name: Intel Core 2 Duo
Processor Speed: 2.4GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache: 4
Memory: 4GB 1067 MHz DDR3
Chipset Model: NVidia GeForce 320M 256MB
OS Version: 10.7 Lion

System Console shows a python Traceback related to this crash.
Wyack
Konsortium
#12 - 2012-03-14 01:14:48 UTC  |  Edited by: Wyack
edit: wrong topic ^^
matarkhan
ConHugeCo
#13 - 2012-03-14 01:27:44 UTC
I really don't get why I'm DLing 3+ gigs for a patch this size....

It might be more, but I dunno because it keeps failing at some point after 2 gigs.
Matavhe Rems
Gun Runners Inc
Antisocial Social Club For Tax Reduction
#14 - 2012-03-14 04:00:48 UTC
removing the common.ini worked for my older iMac too. Thank you to the person you posted the entire path.
LinaSlice KANGAHobothe1
Center for Advanced Studies
Gallente Federation
#15 - 2012-03-14 13:15:17 UTC
LinaSlice KANGAHobothe1 wrote:
Anvel Tianhold wrote:
CCP Cascade wrote:
I
b) Go into the EVE Online app and the contents of it. Find and delete the common.ini and restart the game.


This worked, Thanks a lot Cascade



Can you please explain how this worked? I tried with a good copy of the client and I tried with a copy that got ruined from the patch and neither would launch. Did you do it before or after?

Velos Khan
Doomheim
#16 - 2012-03-15 01:48:03 UTC
Badhor wrote:
CCP Cascade wrote:
I'm afraid that the install has become corrupted and you have two ways to resolve it:

b) Go into the EVE Online app and the contents of it. Find and delete the common.ini and restart the game.




This fixed it for me! Thanks very much!

For everyone:

1) Use Terminal or Finder to work your way to this path:
EVE Online.app/Contents/Resources/EVE Online.app/Contents/Resources/transgaming/c_drive/Program Files/CCP/EVE

2) Delete "common.ini"

3) After starting the game, missing parts of the patch will be reinstalled and your client should start. Worked for me! :)



Thanks to Cascade for posting that solution and to Badhor for the pathway to the common.ini file. I never would have found that.

I was having the same issue and it is solved. I did a restart and that seemed to help also.

Ok, back out there.

Cheers
Anvel Tianhold
Republic Military School
Minmatar Republic
#17 - 2012-03-20 11:56:10 UTC  |  Edited by: Anvel Tianhold
Nevermind, it's working now

Damocles' Judgement is recruiting
Glarbl Blarbl
Orion-Glarbl Mining Bureau
#18 - 2012-03-20 18:36:00 UTC  |  Edited by: Glarbl Blarbl
Can't log in on my macbook, same issue as above.

This is really getting old, CCP.

EDIT:

On the upside, Steam is offering Portal 2 for half off today...