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Video driver crashing since 1.5 patch

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Kaworu Tabris
Perkone
Caldari State
#1 - 2012-03-14 00:55:51 UTC  |  Edited by: Kaworu Tabris
As the subject indicates. When I launch the game from the launcher, my screen remains black (I do hear the sounds of the client), my screens (I have two monitors) begin to flicker. After this, both turn black, then return to normal. I am then prompted with a message that my graphics driver crashed and had to be restarted.

I have checked the forums for this issue, and was only able to find a similar issue with Intel cards, which I do not have (NVidia GTX 260).

This issue only began once the 1.5 patch was applied to my client.

Things I've tried prior to posting:

  • Restart
  • Updated video driver to 296.10
  • Restarted again


Below is my dxdiag information, in the event that this assists:
System Information
Time of this report: 3/13/2012, 20:54:38
Machine name: -REDACTED-
Operating System: Windows Vista™ Ultimate (6.0, Build 6002) Service Pack 2 (6002.vistasp2_gdr.110617-0336)
Language: English (Regional Setting: English)
System Manufacturer: System manufacturer
System Model: System Product Name
BIOS: Phoenix - AwardBIOS v6.00PG
Processor: Intel(R) Core(TM)2 Duo CPU E8400 @ 3.00GHz (2 CPUs), ~3.0GHz
Memory: 6142MB RAM
Page File: 2610MB used, 9786MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
DxDiag Version: 7.00.6002.18107 32bit Unicode

DxDiag Notes
Display Tab 1: No problems found.
Display Tab 2: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Sound Tab 3: No problems found.
Input Tab: No problems found.

DirectX Debug Levels
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
Kaworu Tabris
Perkone
Caldari State
#2 - 2012-03-14 00:57:33 UTC
Display Devices
Card name: NVIDIA GeForce GTX 260
Manufacturer: NVIDIA
Chip type: GeForce GTX 260
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_05E2&SUBSYS_12553842&REV_A1
Display Memory: 3688 MB
Dedicated Memory: 873 MB
Shared Memory: 2815 MB
Current Mode: 1920 x 1200 (32 bit) (60Hz)
Monitor: Generic PnP Monitor
Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver Version: 8.17.0012.9610 (English)
DDI Version: 10
BGRA Supported: Yes
Driver Attributes: Final Retail
Driver Date/Size: 2/29/2012 20:02:00, 17642816 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
Device Identifier: {D7B71E3E-46A2-11CF-787E-59321FC2C535}
Vendor ID: 0x10DE
Device ID: 0x05E2
SubSys ID: 0x12553842
Revision ID: 0x00A1
Revision ID: 0x00A1
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C
Kaworu Tabris
Perkone
Caldari State
#3 - 2012-03-14 00:57:58 UTC
Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
Kaworu Tabris
Perkone
Caldari State
#4 - 2012-03-14 00:58:11 UTC
DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
Kaworu Tabris
Perkone
Caldari State
#5 - 2012-03-14 00:58:30 UTC
Card name: NVIDIA GeForce GTX 260
Manufacturer: NVIDIA
Chip type: GeForce GTX 260
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_05E2&SUBSYS_12553842&REV_A1
Display Memory: 3688 MB
Dedicated Memory: 873 MB
Shared Memory: 2815 MB
Current Mode: 1680 x 1050 (32 bit) (60Hz)
Monitor: Generic PnP Monitor
Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver Version: 8.17.0012.9610 (English)
DDI Version: 10
BGRA Supported: Yes
Driver Attributes: Final Retail
Driver Date/Size: 2/29/2012 20:02:00, 17642816 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
Device Identifier: {D7B71E3E-46A2-11CF-787E-59321FC2C535}
Vendor ID: 0x10DE
Device ID: 0x05E2
SubSys ID: 0x12553842
Revision ID: 0x00A1
Revision ID: 0x00A1
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C
Kaworu Tabris
Perkone
Caldari State
#6 - 2012-03-14 00:59:08 UTC
I'll stop posting this stuff unless more is needed . . .

Sorry for the copy/paste spam Roll
Tomas Ysidro
State War Academy
Caldari State
#7 - 2012-03-16 06:05:18 UTC
I've been having this problem too ever since the patch. Any time I try to run more than 1 client my display driver will eventually crash and render my clients inoperable until I relog them. Running a Radeon 6950 with newest catalyst drivers.
Kaworu Tabris
Perkone
Caldari State
#8 - 2012-03-17 04:04:33 UTC  |  Edited by: Kaworu Tabris
Things are now worse. It does not appear to happen 100% of the time, but sometimes when the driver crashes, I start seeing artifacting on my monitors. I found that simply trying to move a window makes this occur at an alarming rate. This screenshot was taken after approximately 2 seconds of movement:

[url]http://i.imgur.com/oXUyC.jpg[/url]

I've reviewed my system logs (amusingly enough, that's the window that's in the screenshot, if you an imagine it), and was not able to find anything of value (seriously, this is all I got: Display driver nvlddmkm stopped responding and has successfully recovered.).

I am able to regain use of my computer after restarting, however Eve is proving a near impossibility for me.

Any suggestions? I'd dearly like to be able to play again
Sturmwolke
#9 - 2012-03-17 17:46:26 UTC
Things you want to try :
1) check if other heavy graphics games give you similar issues.
2) check your interval settings for EVE, set interval to default/1 (60fps) or below.
3) clean and reseat your memory sticks. They warp over time due to heat, jarring the electrical contacts. Common cause of all sorts of freezing and wierd errors, especially if 1) is true and you've ruled out heat issues for the GPU.
Arc Angelos
ArcAngel Industries
#10 - 2012-03-18 14:53:56 UTC  |  Edited by: Arc Angelos
Same identical issue here.

All other games are fine, I've only experienced this problem since the latest 1.5 patch. before this all was fine.

However I'm running a GTX560Ti and Nvidia Driver 295.73

System was cleaned and upgraded over a month ago with a new psu. no issues for over a month, no overclocking at present either.

Screen locks then goes black, both of my monitors flicker and then return to normal.

Any info on this would be appreciated.
Arkady Vachon
The Gold Angels
Sixth Empire
#11 - 2012-03-19 04:19:52 UTC
i'll third that - really started happening today. I have an older video driver (GeForce 7600) but have been playing EVE without a lot of problems for a while - until now. Sticks are fine, system hardware is clean, and i updated the video driver just to make sure and keep up to date.

No dice.

Nothing Personal - Just Business...

Chaos Creates Content
CCP Sputnik
C C P
C C P Alliance
#12 - 2012-03-19 14:15:46 UTC
With the patch tomorrow (Crucible 1.5.3) we will release fixes for different crash issues, please let us know if the issue still persists after the patch.

CCP Sputnik | Software Engineer | Team Undone Unit

My EVElopedia Talk My Broadcast Log
Kaworu Tabris
Perkone
Caldari State
#13 - 2012-03-19 19:44:36 UTC
I will gladly report back tomorrow after the patch/downtime.
Tomas Ysidro
State War Academy
Caldari State
#14 - 2012-03-20 12:57:30 UTC
Video driver still crashing after patch.
Kaworu Tabris
Perkone
Caldari State
#15 - 2012-03-20 13:14:06 UTC
I've been able to launch successfully 5 consecutive times since the patch. I've not yet fully logged in and tried to undock though.
Tomas Ysidro
State War Academy
Caldari State
#16 - 2012-03-20 14:48:51 UTC
Rolling my drivers back to 11.11c seems to have fixed my problems. Been running 5 clients for 45 minutes now with no problems.
Kaworu Tabris
Perkone
Caldari State
#17 - 2012-03-20 15:34:27 UTC
I was able to confirm that I can now play without fearing for the death of my video card.

Thank you kindly CCP! Now to catch up on all my blasted PI . . .
nardaq
Orion Expeditions
#18 - 2012-03-20 16:55:47 UTC
Ive had multiple BSOD's since 1.5 patch i had never before

I get it mostly (before login screen pops up)when i start up a second or more clients

SYSTEM Service Exception
0x3B
Aati3duag.dll (11-3_xp64_dd_ccc_enu)

Windows Xp 64


google is pointing to bad memory ( i doubt it) or a faulty (video)hardware. I guess thats the one

lets see how thing go now :)
Tharandor Kelmora
The Executives
#19 - 2012-03-20 18:44:41 UTC
My client experiences freeze lags and eventual crashes.
It does not show itself while in station only after i have undocked and flown around for maybe 5min.

This is rendering the game unplayable and its highly annoying.

The patch did not help at all.
Cortith Barnacarus
Coffee Hub
#20 - 2012-03-22 14:47:20 UTC
I've had similar issues with my system while running dual clients in fixed window mode. It has happened since Crucible 1.5, and has even caused a BSOD *AFTER* I had closed EVE. When looking into things, it seems as if something in EVE is causing my graphics card (ATi Radeon HD 5830) to go into low-power mode, and staying there until the drivers crash and reset. It only happens in EVE, other games are unaffected. It happens randomly after 30 minutes to 2 hours of play time. Have attempted with both Catalyst 11.12 and 12.2 (which broke Skyrim, so back to 11.12). This is rather annoying.
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