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Issues, Workarounds & Localization

 
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"Handshake failed, Server Failure" when logging in.
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Kay AnnAnn
Center for Advanced Studies
Gallente Federation
#1 - 2012-03-18 14:14:55 UTC
After getting DC, tried to log in but is stuck after keying in password with following message:

"handshake failed, server failure"

please fix.
Isabienij
Project X3
Silent Infinity
#2 - 2012-03-18 14:16:17 UTC
+1 on this one;

Server status says up but after DC all clients fail with the above mentioned error.
Xaarous
Happy Endings.
Good Sax
#3 - 2012-03-18 14:17:41 UTC
I'm getting this on one account and not another, so it's not universal. It's not even everyone in a system that got booted, so maybe which proxy server you're getting assigned to?
Rimase
#4 - 2012-03-18 14:18:38 UTC
Same problem. Roll

Looking to join Caldari Faction Warfare corporation!
Kara Sw0le
Thunderwaffe
Goonswarm Federation
#5 - 2012-03-18 14:20:28 UTC
+1 Although its only the one account not all???

I was in the forge on the way to Jita, anyone else in the same area?
Soushi
Perkone
Caldari State
#6 - 2012-03-18 14:31:27 UTC
Same here, DC'ed on 2 accounts and can't log in. W-space, 2 different systems. One corpmate also got this on 4 accs and another one didn't.


Tracing route to srv200-g.ccp.cc [87.237.38.200]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms www.asusrouter.com [192.168.1.1]
2 <1 ms 1 ms <1 ms 85.26.239.89
3 1 ms 1 ms <1 ms 10.16.0.17
4 1 ms 2 ms 2 ms 10.16.0.13
5 2 ms 1 ms 1 ms stat.local-zone.ru [10.16.0.9]
6 2 ms 3 ms 3 ms 10.16.0.1
7 6 ms 4 ms 6 ms 85.26.196.177
8 72 ms 73 ms 72 ms 10.222.240.26
9 79 ms 79 ms 79 ms xe-9-0-0.edge5.Amsterdam1.Level3.net [212.72.41.73]
10 95 ms 78 ms 79 ms ae-52-52.csw2.Amsterdam1.Level3.net [4.69.139.185]
11 94 ms 94 ms 93 ms ae-56-221.ebr2.Amsterdam1.Level3.net [4.69.153.201]
12 83 ms 81 ms 82 ms ae-47-47.ebr2.London1.Level3.net [4.69.143.78]
13 101 ms 100 ms 99 ms ae-58-223.csw2.London1.Level3.net [4.69.153.138]
14 * * 82 ms ae-2-52.edge4.London1.Level3.net [4.69.139.106]
15 87 ms 88 ms 86 ms 195.50.122.214
16 87 ms 88 ms 88 ms srv248-e.ccp.cc [87.237.36.248]
17 82 ms 83 ms 84 ms srv200-g.ccp.cc [87.237.38.200]

Trace complete.
fridayx13th
Adventurers
#7 - 2012-03-18 14:33:44 UTC
DC'd and getting "handshake" error also any ideas???
Den Thellere
Silver World Corporation
#8 - 2012-03-18 14:40:45 UTC
та, же фигня ... " Handshake Failed - Server Failure" тем временем on-line 29 299 pilots
aspia albstein
Infinitech
#9 - 2012-03-18 14:42:30 UTC
same error with my 2 other accounts
Larofeticus
The Scope
Gallente Federation
#10 - 2012-03-18 14:44:04 UTC
+1

One account disconnected while hauling. Can't log it back on.

The other account seems to be working fine.
Farsyte Nualle
Center for Advanced Studies
Gallente Federation
#11 - 2012-03-18 14:52:53 UTC  |  Edited by: Farsyte Nualle
[ EDIT: which came first, the reboot or the lockup-lockout? : ) ]



Also seeing it here. Was logged in. A few minutes before, noticed
the machine was very sluggish; each client was saturating one
core of the machine. Memory usage was normal (which on this
box is about 800 MiB for each Eve process).

Switched both clients from Captain's Quarters to Docking Bay and
went to refill my coffee mug.

Came back to two logged off clients.


As of 10:50am EST, both are still getting a popup window
when I try to log in:

Connection Failed
Handshake failed - Server Failure

Here's the path my packets are taking into the .ccp.cc network:

Quote:

6 76 ms 30 ms 15 ms 208.178.58.145
7 109 ms 110 ms 111 ms 204.245.39.42
8 115 ms 115 ms 115 ms srv245-e.ccp.cc [87.237.36.245]
9 115 ms 109 ms 109 ms srv248-e.ccp.cc [87.237.36.248]
10 112 ms 109 ms 109 ms srv200-g.ccp.cc [87.237.38.200]
Den Thellere
Silver World Corporation
#12 - 2012-03-18 14:56:08 UTC
Tranquility will go down for a reboot at 15:10 UTC to resolve issues with a large number of players being unable to log in. We expect to return to service no later than 15:10 UTC
dravken
Hendrix Angels
#13 - 2012-03-18 14:57:18 UTC
Same problem, my other account works fine.