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Solution to issue with character transfer, with issue: "unable to authorize payment at this ti

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GM CiD
Game Masters
C C P Alliance
#1 - 2012-01-18 14:59:27 UTC  |  Edited by: CCP Falcon
Hello, I am GM CiD, a member of the EVE Online Customer Support team. I work on the billing side of the Customer Support team and in this post I hope to shed some light on an issue with character transfers.

The problem here is that the correct error message is not being displayed and the message defaults to "unable to authorize payment at this time" error message, which does not do much to help players with their transfer issue.

This issue is known and has been for some time now. We are working to fix this as soon as possible, however I am unable to predict when this will be resolved and a fix implemented. In the mean time here is a check list to make your lives a little easier and hopefully this will help you initiating the character transfer.

If the payment method is not a suspect, you can use the following list to check if your character transfer should be going through.

The most common issues are as follows:

1. Is your character in a player corporation?
Issue:
Characters must be in a NPC corporation if they are to be eligible for character transfer. Remove your character from the corporation and if your character has to drop roles, removing your character from the player corporation will take 24 hours.

2. Is your character 14 days old?
Issue:
Characters younger than 14 days cannot be transferred between accounts.

3. Is either of the accounts involved in the transfer of a character to or from a trial account?
Issue:
Characters cannot be traded to or from trial accounts, they can only be transferred between two full accounts.

4. Are both accounts active?
Issue:
Both accounts must be active when the transfer is initiated. If the account the character is being transferred from expires while the transfer is taking place, the transfer can still be completed.

5. Do you have the PLEX for the character transfer in the redeeming system on your account?
Issue:
The 2x PLEX (if you intend to pay for the transfer with PLEX) should be in the redeeming system on your account. To reverse redeem a PLEX, right click on it and choose "reverse redeem". This will then place the PLEX in the redeeming system on your account and usable for character transfer.

6. Are you logged into the character to be transferred, on your client?
Issue:
Due to technical reasons, if you try to transfer a character you are logged into on the client, the character transfer will fail. Logging out of the client should solve this.

7. Are you using the correct account name for the character transfer?
Issue: Incorrect or non existing account names will stop the transfer from taking place. When transferring the character make sure that you have the account (user) name correct. Contact the owner of the account and make sure that it is the account name but not, for example, a character name you have.

8. How many characters does the account you are transferring the character to have?
Issue: Only 3 characters can be on any one account at any given time. Attempting to transfer additional characters to accounts with all character slots full will result in a failure.

9. Does either of the two accounts involved in the character transfer currently have a ongoing character transfer?
Issue: Accounts can only be involved in one character transfer at a time. If either the sending or the receiving account have a ongoing character transfer, other transfer attempts will fail.

**New issue**

10. Does the character to be transferred have any skills in training?
Issue: Characters that have skills in training cannot be transferred between accounts, stopping training will allow the character transfer to take place.

11. Is there already another character transfer in progress on this account?
Issue: Accounts can only be involved in one character transfer at a time. If either the sending or the receiving account have a ongoing character transfer, other transfer attempts will fail. Also please note that each account can have only one transfer active at any given time.

12.. Has your account been banned for macro use in 2012 or later?
Issue: Accounts that have been banned for use of Macro programs or bots, since March 2012 are barred from making character transfers, this is detailed in CCP Sreegs blog, which can be found here:

http://community.eveonline.com/devblog.asp?a=blog&nbid=9133

If you have gone through this check list and you are certain you meet all the criteria contact Customer Support and we will be more than ready to assist.

Of course there are additional issues that can cause the character transfer to fail and I will try to add them to the best of my ability and knowledge.

Best regards,
GM Cid
EVE Online Customer Support Team
Svv0rd
Deep Core Mining Inc.
Caldari State
#2 - 2012-01-18 15:03:22 UTC  |  Edited by: Svv0rd
I am thinking its none of those issue but an issue that you guys need to fix sooner than later. it was working before and now its not. not mission impossible to fix it, since its been going on for weeks.

this Twisted is the face of someone who it has happened to like 5 times already, very annoying and the worst part is it takes days to get a petition threw to fix it.

EDIT: REPLY TO COMMENTS BELOW

nickers are untwisted. I commented because I know for a fact that none of these possibility happened to me. In 3 out of 5 of the times I was the one selling. I even moved a toon to my own alt account, so I commented fully knowing that. We don't all have an IQ of -3748374738748.

Those reason are so basic, its like getting into a car and saying its not working but you have not put the keys in. Only someone new at moving a toon or someone quite challenged would have missed those possibility,

I am allowed to express my own views about this matter. It taken too long to even get this posted and all we hear from ccp is excuses and lame suggestion.
Missy Spank
Pyramid Celestial
#3 - 2012-01-18 16:09:46 UTC
Dude ACTUALLY READ AND FOLLOW the list if its not something on the list then petition. No need to get your knickers in a knot. Things happen.
T'noa
Flat Earth Believers
#4 - 2012-01-18 16:25:01 UTC
Missy Spank wrote:
Dude ACTUALLY READ AND FOLLOW the list if its not something on the list then petition. No need to get your knickers in a knot. Things happen.


I agree 100% of the time when a transfer gave me an error it was because something on that list wasn't done. Never have I had a problem that couldn't be fixed by me or the buyer
Slokman
#5 - 2012-01-28 03:53:53 UTC
this char is trying to be sold w/ plex i get the error that the funds arent avail. i have confirmed i have 2 plex for trnsfer. im in npc corp. skill has been stopped. and petition has been filled. also on another note a seller cant transfer to me either

I love the forums. So much emo nerd rage, Hell its more fun then the actual game!
Humusel DaDiShi
Ministry of War
Amarr Empire
#6 - 2012-02-01 03:54:03 UTC
doesn't work for me neither. Tried for the past 5 hours but no luck.
Cpt Bacardi
United Research and Development
Deedspace Consortium
#7 - 2012-02-08 21:53:00 UTC
This has been going on for this long, and you can't fix it???

Tried 2 different cards, just errors out.
Lord Wiggin
The Scope
Gallente Federation
#8 - 2012-02-08 23:09:26 UTC
Seriously, two weeks and you have not come up with an answer for this? Finally had to buy two plex, and put them into the redeeming system to get the transfer to go thru.
This tells me that it's an issue with billing system, since the plex went right through.
I guess the question here is, are you even working on it?
Reyn Tsero
Deep Core Mining Inc.
Caldari State
#9 - 2012-02-13 15:07:20 UTC
I can't transfer either right now... not by Visa or Paypal !! Evil
Reyn Tsero
Deep Core Mining Inc.
Caldari State
#10 - 2012-02-14 13:03:17 UTC
Does anyone know how long it takes them to answer a petition? Haven't heard anything on mine from yesterday.
Reyn Tsero
Deep Core Mining Inc.
Caldari State
#11 - 2012-02-14 13:32:59 UTC
Wow thank you CCP you %¤"#(¤&"¤#( amatures !! Buyer just dropped from waiting more that 24 hours on the sale.. Normally you firms work fast when you can earn money (20 euro) but this time you sit sd jKÆAVHWU43HV LRFVIUW. Whatever
MrOmniscient
Logistical Nightmares
#12 - 2012-02-25 04:37:08 UTC
Thank you CiD for the explanation and troubleshooting list.

Svvord: Until this post came out there was no troubleshooting guide that identified possible causes for failure, so insulting people 'too stupid to work it out' is a bit of a moot point. We are not the experts on CCPs game and the error message suggests a billing failure rather than an account system problem. Unconstructive comments here do not help people who just want to trade characters, and who would like to be able to ask for help without being accused of having a vastly negative IQ.

Reyn Tsero: I too have lost a character sale thanks to this issue, if you happened across the thread, you'll see the buyer even reported me to CCP for attempting to scam in character bazaar. My petition was answered within 24 hours, which might be because I have tried to communicate clearly with them rather than mashing "symbols" into chat. Sorry to hear you lost your sale, but its already being worked on, and screaming is not going to endear anyone to the cause of helping you transfer a character for cheap ISKies.

I had to answer these people, apologies for the long post.
Crunchie Attuxors
Always Another Corporate Venture
#13 - 2012-02-29 18:02:35 UTC  |  Edited by: Crunchie Attuxors
Slokman wrote:
this char is trying to be sold w/ plex i get the error that the funds arent avail. i have confirmed i have 2 plex for trnsfer. im in npc corp. skill has been stopped. and petition has been filled. also on another note a seller cant transfer to me either


The PLEX has to be redeeming system, not in a station.

Quote:
5. Do you have the PLEX for the character transfer in the redeeming system on your account?
Issue:
The 2x PLEX (if you intend to pay for the transfer with PLEX) should be in the redeeming system on your account. To reverse redeem a PLEX, right click on it and choose "reverse redeem". This will then place the PLEX in the redeeming system on your account and usable for character transfer.
Eve forums official anthem: http://www.youtube.com/watch?v=pudOFG5X6uA Real men tank hull. Fake women shield-tank Gallente.
Jaxx Daniel
The Pod Expresss
#14 - 2012-03-06 21:57:06 UTC
Does CCP have an issue with payments for character trainsfers at the moment OopsOopsOops
Fracy
Caldari Provisions
Caldari State
#15 - 2012-03-09 00:16:25 UTC
Svv0rd wrote:
I am thinking its none of those issue but an issue that you guys need to fix sooner than later. it was working before and now its not. not mission impossible to fix it, since its been going on for weeks.

this Twisted is the face of someone who it has happened to like 5 times already, very annoying and the worst part is it takes days to get a petition threw to fix it.

EDIT: REPLY TO COMMENTS BELOW

nickers are untwisted. I commented because I know for a fact that none of these possibility happened to me. In 3 out of 5 of the times I was the one selling. I even moved a toon to my own alt account, so I commented fully knowing that. We don't all have an IQ of -3748374738748.

Those reason are so basic, its like getting into a car and saying its not working but you have not put the keys in. Only someone new at moving a toon or someone quite challenged would have missed those possibility,

I am allowed to express my own views about this matter. It taken too long to even get this posted and all we hear from ccp is excuses and lame suggestion.



I totally agree with this 100%. its happened to me and these helpful tips might be helpful to some but the vast majority i think have some common sense and do everything on the list beforehand.
Girdinus
The Ironfist Technologies
#16 - 2012-03-16 11:45:55 UTC
Service is unavailable, please try again later or contact customer support.

What's the issue with this? It has been about 12 hours and i still could not do the transfer.
GM CiD
Game Masters
C C P Alliance
#17 - 2012-03-16 18:57:17 UTC
Girdinus, please contact Customer support under Billing // Character transfer and you should receive an explanation as to what the issue is.
Kenns
Perkone
Caldari State
#18 - 2012-04-19 14:24:56 UTC
Hi,

Is there any information I have missed on what is going on with selling & buying characters? I came here now and see that there is no activity since last year on this board. Was this possibility removed?
Preestar
Furnace
Meta Reloaded
#19 - 2012-04-23 18:05:04 UTC
ok im having problems transfering character,im in an npc corp not logged into game,says im already involved in a transfer?

awhat can i do too fix this any suggestions?
GM CiD
Game Masters
C C P Alliance
#20 - 2012-04-24 22:13:58 UTC
Hi,

Please contact Customer Support and we should be able to look into this in further details. As we will need some information we do not want to see posted on the forums, creating a petition is your best bet.
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