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Win 7 64-bit Launcher/Updating - Resolved!

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Zera Kerrigan
The 420th Token
#61 - 2012-03-14 17:55:12 UTC
Well, you just lost a paying costumer. You are utterly useless CCP... But I guess you dont care? CCP = Worst company on earth.
Syhon Nightstalker
Ministry of War
Amarr Empire
#62 - 2012-03-14 18:03:04 UTC  |  Edited by: Syhon Nightstalker
Having the same issue. Running Windows 7 64 bit. Repair tool (latest version) completes, but doesn't fix the launcher or the exe. I had a BSOD when I started the launcher the first time today (worked fine yesterday) and when I get back to windows I got the following error when starting the launcher or exe.

Traceback (most recent call last):
File "launcher.py", line 36, in module
File "lib\initialization.pyc", line 133, in StartLauncher
File "lib\userSettings.pyc", line 67, in InitializeAndGetSettings
File "lib\userSettings.pyc", line 15, in __init__
File "lib\userSettings.pyc", line 40, in DeSerialize
File "yaml\__init__.pyc", line 69, in load
File "yaml\loader.pyc", line 34, in __init__
File "yaml\reader.pyc", line 85, in __init__
File "yaml\reader.pyc", line 135, in determine_encoding
File "yaml\reader.pyc", line 169, in update
File "yaml\reader.pyc", line 144, in check_printable
ReaderError: unacceptable character #x0000: special characters are not allowed
in "C:\Program Files (x86)\CCP\EVE\launcher\cache\settings.yaml", position 0

EDIT: the total error is way longer, but can't post it here due to html restrictions.

EDIT: It seems to be a firewall problem since I can't even redownload the client after I deleted the existing one. I can't even download manually because the 'executable' file gets the same error as the automatic installer.
"An unknown error occured while downloading the installer payload."

EDIT: Uninstalling AVG anti-virus did not change anything. Same goes for Windows Firewall.
FalconZero
FalconZero Corp
#63 - 2012-03-14 18:16:22 UTC
I had the same problem. Windows 7 64 bit. The repair tool completes then throws an error when closing, and the patcher crashes as previously described, with the following log :

Exception in thread Thread-1:
Traceback (most recent call last):
File "threading.pyc", line 530, in __bootstrap_inner
File "threading.pyc", line 483, in run
File "zsync\readFromUrl.pyc", line 117, in DownloadPart
File "zsync\readFromUrl.pyc", line 136, in _DownloadPart
File "zsync\zsync.pyc", line 762, in callback
FileSyncError: data corruption

I've now fixed it though. The ESET posts before made me think that firewalls might be involved. I was behind an Untangle Corporate Firewall (which has never been a problem for patching in the past). So I VPNed out to Los Angles (VyprVPN), and presto, the patcher works.

Looks to me like a firewall incomatibility glitch (possibly in combination with Win7 64), combined with bad error messages.
CCP Cascade
#64 - 2012-03-14 18:20:50 UTC
Zera Kerrigan wrote:

Repair tool doesn't work, launcher fails with update. I run Microsofts Antivirus.


Zera,

Can you please elaborate on what the error messages say?

Associate Technical Producer - Core Technology Group
CCP Cascade
#65 - 2012-03-14 18:30:56 UTC
Syhon Nightstalker wrote:
Having the same issue. Running Windows 7 64 bit. Repair tool (latest version) completes, but doesn't fix the launcher or the exe. I had a BSOD when I started the launcher the first time today (worked fine yesterday) and when I get back to windows I got the following error when starting the launcher or exe.

Traceback (most recent call last):
File "launcher.py", line 36, in module
File "lib\initialization.pyc", line 133, in StartLauncher
File "lib\userSettings.pyc", line 67, in InitializeAndGetSettings
File "lib\userSettings.pyc", line 15, in __init__
File "lib\userSettings.pyc", line 40, in DeSerialize
File "yaml\__init__.pyc", line 69, in load
File "yaml\loader.pyc", line 34, in __init__
File "yaml\reader.pyc", line 85, in __init__
File "yaml\reader.pyc", line 135, in determine_encoding
File "yaml\reader.pyc", line 169, in update
File "yaml\reader.pyc", line 144, in check_printable
ReaderError: unacceptable character #x0000: special characters are not allowed
in "C:\Program Files (x86)\CCP\EVE\launcher\cache\settings.yaml", position 0

EDIT: the total error is way longer, but can't post it here due to html restrictions.

EDIT: It seems to be a firewall problem since I can't even redownload the client after I deleted the existing one. I can't even download manually because the 'executable' file gets the same error as the automatic installer.
"An unknown error occured while downloading the installer payload."

EDIT: Uninstalling AVG anti-virus did not change anything.



Hi,

Can you try to

1. Open the eve client directory,
2. Open the launcher subdirectory
3. Delete the cache folder.
4. Open this in a browser http://client.eveonline.com/patches/win_launcherinfoTQ_inc.txt
5. Force refresh the page (CTRL+F5)
6. Start the Launcher again

Please let us know how that works.

Associate Technical Producer - Core Technology Group
Fishmaskle
Brutor Tribe
Minmatar Republic
#66 - 2012-03-14 18:34:34 UTC
Zera Kerrigan wrote:
Well, you just lost a paying costumer. You are utterly useless CCP... But I guess you dont care? CCP = Worst company on earth.


*Refraining from flaming..........


Curious.

Who is your Internet Provider?

What Modem/Router are you using?

Do you have any software firewall outside of Windows 7's built in firewall enabled?


I am curious as to why CCP would change the Patch Download ports and such from the previously working patcher's, (if that is infact the case). But either way, new change is always a bit buggy for any game that makes a big change for the future. Go play some EA games with Origin and see how you hate CCP then. :P 
If I helped you out, Technical Issue, enemy gank, popped your poor fit, hit the "Like" button.
Syhon Nightstalker
Ministry of War
Amarr Empire
#67 - 2012-03-14 18:34:38 UTC
CCP Cascade wrote:
Syhon Nightstalker wrote:
Having the same issue. Running Windows 7 64 bit. Repair tool (latest version) completes, but doesn't fix the launcher or the exe. I had a BSOD when I started the launcher the first time today (worked fine yesterday) and when I get back to windows I got the following error when starting the launcher or exe.

Traceback (most recent call last):
File "launcher.py", line 36, in module
File "lib\initialization.pyc", line 133, in StartLauncher
File "lib\userSettings.pyc", line 67, in InitializeAndGetSettings
File "lib\userSettings.pyc", line 15, in __init__
File "lib\userSettings.pyc", line 40, in DeSerialize
File "yaml\__init__.pyc", line 69, in load
File "yaml\loader.pyc", line 34, in __init__
File "yaml\reader.pyc", line 85, in __init__
File "yaml\reader.pyc", line 135, in determine_encoding
File "yaml\reader.pyc", line 169, in update
File "yaml\reader.pyc", line 144, in check_printable
ReaderError: unacceptable character #x0000: special characters are not allowed
in "C:\Program Files (x86)\CCP\EVE\launcher\cache\settings.yaml", position 0

EDIT: the total error is way longer, but can't post it here due to html restrictions.

EDIT: It seems to be a firewall problem since I can't even redownload the client after I deleted the existing one. I can't even download manually because the 'executable' file gets the same error as the automatic installer.
"An unknown error occured while downloading the installer payload."

EDIT: Uninstalling AVG anti-virus did not change anything.



Hi,

Can you try to

1. Open the eve client directory,
2. Open the launcher subdirectory
3. Delete the cache folder.
4. Open this in a browser http://client.eveonline.com/patches/win_launcherinfoTQ_inc.txt
5. Force refresh the page (CTRL+F5)
6. Start the Launcher again

Please let us know how that works.


I deleted the whole client to try a fresh install. But now I can't even download the client. I tried the automatic installer from the account management and the manual one (executable). But they don't work. I get the error "An unknown error occured while downloading the installer payload." after selecting a directory to install in.
Hazen Koraka
HK Enterprises
#68 - 2012-03-14 18:38:43 UTC
I've tried these steps, still stuck at 15% and disconnects my internet access as well... great.

Exploration is Random. Random is Random... or is it?! http://docs.python.org/2/library/random.html
Zera Kerrigan
The 420th Token
#69 - 2012-03-14 18:57:42 UTC
I've tried disabling router, firewalls etc etc. Decided to try reinstall the game again. So I will come back in 4-6 hours when CCP slow download is completed. Cause even the install.exe program doesnt work properly...
Zera Kerrigan
The 420th Token
#70 - 2012-03-14 18:59:33 UTC
CCP Cascade wrote:
Zera Kerrigan wrote:

Repair tool doesn't work, launcher fails with update. I run Microsofts Antivirus.


Zera,

Can you please elaborate on what the error messages say?



Not anymore, the error was the same as those with ESET NOD Antivirus.
Repair tool, cant remember really, just said it failed.
And the eve installation program also fails... Starting to think I will have to reinstall my entire PC, again... Ugh
Koul Labonis
Aliastra
Gallente Federation
#71 - 2012-03-14 19:06:34 UTC
CCP Cascade wrote:



Hi,

Can you try to

1. Open the eve client directory,
2. Open the launcher subdirectory
3. Delete the cache folder.
4. Open this in a browser http://client.eveonline.com/patches/win_launcherinfoTQ_inc.txt
5. Force refresh the page (CTRL+F5)
6. Start the Launcher again

Please let us know how that works.



After restarting and doing this, I am in-game flying missions!
sniperNZSAS
Southern Cross Silver Shields
Flying Dangerous
#72 - 2012-03-14 19:36:19 UTC  |  Edited by: sniperNZSAS
I ran exefile.exe in /bin folder, downloaded the patch, it ran, installed the launcher, and the launcher is now working.

Now I am hit with another problem.. sweet..

Launch has a loading bar down the bottom saying

(1/3): Creating EVE_Online_349998-3500962.patch

I loads up to 25%, and then jumps back to 0% and starts again. It's been doing this for almost an hour now Evil

edit, oh and for some reason my eve online folder is 42GB is size...
Hazen Koraka
HK Enterprises
#73 - 2012-03-14 19:41:03 UTC
See this thread:

https://forums.eveonline.com/default.aspx?g=posts&t=81417&find=unread

Import patch file manually to the 1.09 launcher. Then close, kill launcher process if still running and rerun it. It worked for me.

Exploration is Random. Random is Random... or is it?! http://docs.python.org/2/library/random.html
Zera Kerrigan
The 420th Token
#74 - 2012-03-14 20:42:47 UTC
Sigh, taking forever to download entire eve from their website. And I bet it won't help either. Why doesnt the normal installer work?
Hazen Koraka
HK Enterprises
#75 - 2012-03-14 20:53:11 UTC
Did you try the suggestion and download the patch file and import?

Exploration is Random. Random is Random... or is it?! http://docs.python.org/2/library/random.html
Fishmaskle
Brutor Tribe
Minmatar Republic
#76 - 2012-03-14 20:57:14 UTC  |  Edited by: Fishmaskle
Hazen Koraka wrote:
Did you try the suggestion and download the patch file and import?


He already RageDeleted everything. If he can get the full client downloaded he will still need to patch it. :/

Now if you download the client file, and it gives you an error for being corrupt or anything before even reaching the patcher, you have a problem with your system and not CCP.
If I helped you out, Technical Issue, enemy gank, popped your poor fit, hit the "Like" button.
Hazen Koraka
HK Enterprises
#77 - 2012-03-14 20:58:48 UTC
Oh my :(

Exploration is Random. Random is Random... or is it?! http://docs.python.org/2/library/random.html
Zera Kerrigan
The 420th Token
#78 - 2012-03-14 20:58:49 UTC  |  Edited by: Zera Kerrigan
Already uninstalled it all. When neither repair tool or launchers worked... :(

Tried all kinds of **** untill I finally uninstalled it and downloaded the installet. Wich didn't work either, stuck here downloading two files in 150-300 KB/s...
Fishmaskle
Brutor Tribe
Minmatar Republic
#79 - 2012-03-14 21:12:52 UTC
Crap happens. Though this launcher is sort of needed and will definitely improve over time. Every MMO out there has one now and while there are times of pain (I had a run with WoW years ago and discovered my Ram was not stable in my Overclock which caused the hash checks to error out every time which was painful with 6+G downloads). Once all the bugs are ironed out it will be 95% network/system issues. Hopefully they do add a torrent form of patching to help those with direct server issues and overall lighten the server load while having good integrity check built in.
If I helped you out, Technical Issue, enemy gank, popped your poor fit, hit the "Like" button.
Discordamon Celine
Low Volatility Anomaly
#80 - 2012-03-14 21:58:54 UTC
I reformatted my entire computer (something I've been wanting to do for a while anyway), still no go.

"An unknown error occured while downloading the installer payload."
"Click here to download manually" - Which leads me to this link - http://community.eveonline.com/download/?fallback=1

...and that whole process fails too.