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Soliciting additional data from customers regarding the EVE Launcher

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CCP Donut Golem
C C P
C C P Alliance
#1 - 2012-03-14 13:48:50 UTC  |  Edited by: CCP Donut Golem
Hi,

We're currently tracking a number of issues related to the release of the EVE Launcher. The one that is generating the most user pain, according to our logs, is related to permissions conflicts in the EVE client directory. I'd like a volunteer (or volunteers) to work with me for a little while to help track down the issue.

We're also actively a variety of other issues affecting some customers, data corruption chief among them. That said, I'd like to focus specifically on permission issues in this thread. Thanks!

To clarify, we're looking for a stacktrace like this:

Exception during UpdaterModule.Update
Traceback (most recent call last):
File "lib\update.pyc", line 527, in Update
File "lib\update.pyc", line 576, in _Update
File "lib\update.pyc", line 304, in Run
File "zsync\zsync.pyc", line 1419, in ApplyPatch
File "zsync\zsync.pyc", line 1411, in ApplyPatch
WindowsError: [Error 32] The process cannot access the file because it is being used by another process: 'c:\\Games\\Steam\\steamapps\\common\\eve online\\resDX9.stuff'

(The file in question may vary)
CCP Donut Golem
C C P
C C P Alliance
#2 - 2012-03-14 13:53:01 UTC
If you'd rather not post in the thread, feel free to PM me.
Jack Jackley
State War Academy
Caldari State
#3 - 2012-03-14 13:56:02 UTC
CCP Donut Golem
C C P
C C P Alliance
#4 - 2012-03-14 14:15:32 UTC
Jack Jackley wrote:
https://forums.eveonline.com/default.aspx?g=posts&t=80584&find=unread

If my problem is relevant i will assist you.


Thanks for your assistance regarding the data corruption issue! The permissions issues is distinct, so I've created a separate thread for it here.
Ferdi Faurie
Fedaration of Buzz
#5 - 2012-03-14 14:19:53 UTC
Hi,

Is the update loop in windows 7 64bit related to the permission bug. If so I can assist in about an hour once I'm home.
Zehel Frauz
Perkone
Caldari State
#6 - 2012-03-14 14:21:34 UTC  |  Edited by: Zehel Frauz
this is my last error

Exception in thread Thread-2:
Traceback (most recent call last):
File "threading.pyc", line 530, in __bootstrap_inner
File "threading.pyc", line 483, in run
File "zsync\readFromUrl.pyc", line 117, in DownloadPart
File "zsync\readFromUrl.pyc", line 136, in _DownloadPart
File "zsync\zsync.pyc", line 762, in callback
FileSyncError: data corruption

No handlers could be found for logger "zsync"
Exception in thread Thread-4:
Traceback (most recent call last):
File "threading.pyc", line 530, in __bootstrap_inner
File "threading.pyc", line 483, in run
File "zsync\readFromUrl.pyc", line 117, in DownloadPart
File "zsync\readFromUrl.pyc", line 136, in _DownloadPart
File "zsync\zsync.pyc", line 522, in callback
ValueError: data error during decompression

Exception in thread Thread-10:
Traceback (most recent call last):
File "threading.pyc", line 530, in __bootstrap_inner
File "threading.pyc", line 483, in run
File "zsync\readFromUrl.pyc", line 117, in DownloadPart
File "zsync\readFromUrl.pyc", line 136, in _DownloadPart
File "zsync\zsync.pyc", line 522, in callback
ValueError: data error during decompression

Exception in thread Thread-16:
Traceback (most recent call last):
File "threading.pyc", line 530, in __bootstrap_inner
File "threading.pyc", line 483, in run
File "zsync\readFromUrl.pyc", line 117, in DownloadPart
File "zsync\readFromUrl.pyc", line 136, in _DownloadPart
File "zsync\zsync.pyc", line 522, in callback
ValueError: data error during decompression

Exception in thread Thread-22:
Traceback (most recent call last):
File "threading.pyc", line 530, in __bootstrap_inner
File "threading.pyc", line 483, in run
File "zsync\readFromUrl.pyc", line 117, in DownloadPart
File "zsync\readFromUrl.pyc", line 136, in _DownloadPart
File "zsync\zsync.pyc", line 522, in callback
ValueError: data error during decompression

Exception in thread Thread-28:
Traceback (most recent call last):
File "threading.pyc", line 530, in __bootstrap_inner
File "threading.pyc", line 483, in run
File "zsync\readFromUrl.pyc", line 117, in DownloadPart
File "zsync\readFromUrl.pyc", line 136, in _DownloadPart
File "zsync\zsync.pyc", line 522, in callback
ValueError: data error during decompression


i did also install the eve online on steam, to try something different..., when i run the game that steam installed, i tried to update and same error, then i tried to run the repair from the steam files, and this time it says it could not run, so it ask to close several proces´s, luck nvidia, itunes and stuff, so i went and reinstall the nvidia drivers, but the problem remains...

right now i will install the eve online on a HDD instead of an SSD
i have windows 7 professional complete up to date... with the latest updates on everything...
raven666wings
Cyber Chaos Crew
#7 - 2012-03-14 14:23:16 UTC  |  Edited by: raven666wings
CCP Donut Golem wrote:
Hi,

We're currently tracking a number of issues related to the release of the EVE Launcher. The one that is generating the most user pain, according to our logs, is related to permissions conflicts in the EVE client directory. I'd like a volunteer (or volunteers) to work with me for a little while to help track down the issue.

We're also actively a variety of other issues affecting some customers, data corruption chief among them. That said, I'd like to focus specifically on permission issues in this thread. Thanks!


I am one of the game users who's system is not able to run EVE Launcher or repair tool because they become in conflict with their own running processes located inside the game's directory, when they try to patch it up. I have free time and can provide user reports, but that does not fix the game time i have already lost and will lose. The people in charge of the game are still going to have to compensate me for my loss. Go ahead and tell me what info or assistance you need that will help your troubleshooting and fixing the issue.
CCP Donut Golem
C C P
C C P Alliance
#8 - 2012-03-14 14:25:55 UTC  |  Edited by: CCP Donut Golem
Zehel Frauz wrote:
this is my last error

Exception in thread Thread-2:
Traceback (most recent call last):
File "threading.pyc", line 530, in __bootstrap_inner
File "threading.pyc", line 483, in run
File "zsync\readFromUrl.pyc", line 117, in DownloadPart
File "zsync\readFromUrl.pyc", line 136, in _DownloadPart
File "zsync\zsync.pyc", line 762, in callback
FileSyncError: data corruption

No handlers could be found for logger "zsync"
Exception in thread Thread-4:
Traceback (most recent call last):
File "threading.pyc", line 530, in __bootstrap_inner
File "threading.pyc", line 483, in run
File "zsync\readFromUrl.pyc", line 117, in DownloadPart
File "zsync\readFromUrl.pyc", line 136, in _DownloadPart
File "zsync\zsync.pyc", line 522, in callback
ValueError: data error during decompression

Exception in thread Thread-10:
Traceback (most recent call last):
File "threading.pyc", line 530, in __bootstrap_inner
File "threading.pyc", line 483, in run
File "zsync\readFromUrl.pyc", line 117, in DownloadPart
File "zsync\readFromUrl.pyc", line 136, in _DownloadPart
File "zsync\zsync.pyc", line 522, in callback
ValueError: data error during decompression

Exception in thread Thread-16:
Traceback (most recent call last):
File "threading.pyc", line 530, in __bootstrap_inner
File "threading.pyc", line 483, in run
File "zsync\readFromUrl.pyc", line 117, in DownloadPart
File "zsync\readFromUrl.pyc", line 136, in _DownloadPart
File "zsync\zsync.pyc", line 522, in callback
ValueError: data error during decompression

Exception in thread Thread-22:
Traceback (most recent call last):
File "threading.pyc", line 530, in __bootstrap_inner
File "threading.pyc", line 483, in run
File "zsync\readFromUrl.pyc", line 117, in DownloadPart
File "zsync\readFromUrl.pyc", line 136, in _DownloadPart
File "zsync\zsync.pyc", line 522, in callback
ValueError: data error during decompression

Exception in thread Thread-28:
Traceback (most recent call last):
File "threading.pyc", line 530, in __bootstrap_inner
File "threading.pyc", line 483, in run
File "zsync\readFromUrl.pyc", line 117, in DownloadPart
File "zsync\readFromUrl.pyc", line 136, in _DownloadPart
File "zsync\zsync.pyc", line 522, in callback
ValueError: data error during decompression


Hi, we're currently debugging this in another thread: https://forums.eveonline.com/default.aspx?g=posts&t=80584&find=unread Do you mind helping out CCP Cascade there?
Altarica
Brutor Tribe
Minmatar Republic
#9 - 2012-03-14 14:28:24 UTC  |  Edited by: Altarica
How about this issue

The update process for the launcher itself freezes up at (6/7), and i subsequently lose all network connection:


(6/7) Downloading patch: initializing ...

Output folder: C:\DOCUME~1\HANSWY~1\LOCALS~1\Temp\nsz4.tmp
Extract: Microsoft.VC90.CRT.manifest... 100%
Extract: library.zip... 100%
Extract: localization.xml... 100%
Extract: msvcm90.dll... 100%
Extract: msvcp90.dll... 100%
Extract: msvcr90.dll... 100%
Extract: patch_helper.exe... 100%
Extract: patch_win.exe... 100%
Execute: C:\DOCUME~1\xxxx~1\LOCALS~1\Temp\nsz4.tmp\patch_win.exe "C:\Program Files\CCP\EVE" 262294


I have to reboot at this stage.

Running the repair.exe tool does NOT work either: it freezes up at (3/7), and i again lose all network connection. Rebooting is the only way out

However I can launch Eve via running \bin\exefile.exe directly (how this is possible since I haven't had todays patch I don't know) Shocked


Pastebin for launcher.log -> here
Zehel Frauz
Perkone
Caldari State
#10 - 2012-03-14 14:29:18 UTC  |  Edited by: Zehel Frauz
i will be very glad to help them CCP Donut Golem
CCP Donut Golem
C C P
C C P Alliance
#11 - 2012-03-14 14:32:43 UTC
Ferdi Faurie wrote:
Hi,

Is the update loop in windows 7 64bit related to the permission bug. If so I can assist in about an hour once I'm home.


I'm not convinced that it is, but I'd love to see your logs, regardless. Look forward to hearing from you.
CCP Donut Golem
C C P
C C P Alliance
#12 - 2012-03-14 14:43:51 UTC
raven666wings wrote:
CCP Donut Golem wrote:
Hi,

We're currently tracking a number of issues related to the release of the EVE Launcher. The one that is generating the most user pain, according to our logs, is related to permissions conflicts in the EVE client directory. I'd like a volunteer (or volunteers) to work with me for a little while to help track down the issue.

We're also actively a variety of other issues affecting some customers, data corruption chief among them. That said, I'd like to focus specifically on permission issues in this thread. Thanks!


I am one of the game users who's system is not able to run EVE Launcher or repair tool because they become in conflict with their own running processes located inside the game's directory, when they try to patch it up. I have free time and can provide user reports, but that does not fix the game time i have already lost and will lose. The people in charge of the game are still going to have to compensate me for my loss. Go ahead and tell me what info or assistance you need that will help your troubleshooting and fixing the issue.


Hi, I think we go our wires crossed in another thread yesterday, can you send me your /EVE/launcher/cache/launcher.log ?
raven666wings
Cyber Chaos Crew
#13 - 2012-03-14 14:46:36 UTC
I had a petition that has just been answered by GM Retrofire giving the same suggestions you gave me yesterday and asking for the launcher.log, I have just sent it back to him attached to the petition answer
raven666wings
Cyber Chaos Crew
#14 - 2012-03-14 14:49:53 UTC
I should add that as you can see in the log, the launcher actually starts and i can access the options menu if i click cancel on the process conflict error window, but the patching will not go underway
CCP Donut Golem
C C P
C C P Alliance
#15 - 2012-03-14 14:51:22 UTC
raven666wings wrote:
I had a petition that has just been answered by GM Retrofire giving the same suggestions you gave me yesterday and asking for the launcher.log, I have just sent it back to him attached to the petition answer


OK, I'll contact him, thanks.
raven666wings
Cyber Chaos Crew
#16 - 2012-03-14 14:55:47 UTC  |  Edited by: raven666wings
i can send you the launcher.log too, where do you want it sent to? you have en email adress or want me to post it in the pastebin.com site? i will do that now, public paste on my user "raven666wings"

Here it is http://pastebin.com/GqJTGncb
CCP Donut Golem
C C P
C C P Alliance
#17 - 2012-03-14 14:59:03 UTC
raven666wings wrote:
i can send you the launcher.log too, where do you want it sent to? you have en email adress or want me to post it in the pastebin.com site? i will do that now, public paste on my user "raven666wings"


Are you running multiple clients via a Junction or something similar?
raven666wings
Cyber Chaos Crew
#18 - 2012-03-14 15:01:39 UTC
No, I am not running multiple clients. I just ran 1 client
CCP Donut Golem
C C P
C C P Alliance
#19 - 2012-03-14 15:09:29 UTC
raven666wings wrote:
No, I am not running multiple clients. I just ran 1 client


This may be a hassle, but I'm wondering if you could try running the game from a path that doesn't contain any brackets?
raven666wings
Cyber Chaos Crew
#20 - 2012-03-14 15:20:33 UTC  |  Edited by: raven666wings
I have tried that before too, as i saw in the crucible 1.5 issues page that the game path containing certaing characters cound cause the launcher to fail patching the game directory. After i relocated the game folder to "C:\", "C:\Program Files\" or "C:\Program Files(x86)\" and run the launcher.exe, repair.exe or eve.exe files, i got a different error msg asking me to &quote "Errors occured - See the log file C:\Users\ravenwings\AppData\Local\Temp\nslD694.tmp\patch_win.exe.log" for details", error that i just have had also right now when i tried to execute the new patch file "evepremiumpatch350962"

i'm going to paste the contents of the "patch_win.exe.log" on my pastebin account , because i cannot post it here, its says it's got html
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