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CCP is insulting its customers with this latest release
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THE L0CK
Denying You Access
#101 - 2012-03-14 14:47:06 UTC
I used my trouble shooting skills and basic computer abilities to get my patcher fixed on my laptop (pc was fine) using the repair tool. I'm a line cook of a major restaurant.

Do you smell what the Lock's cooking?
Morganta
The Greater Goon
#102 - 2012-03-14 14:53:00 UTC
THE L0CK wrote:
I used my trouble shooting skills and basic computer abilities to get my patcher fixed on my laptop (pc was fine) using the repair tool. I'm a line cook of a major restaurant.



/end thread
Fly byNighter
Republic Military School
Minmatar Republic
#103 - 2012-03-14 15:10:57 UTC
Mr. BIG SHOT CEO - Learn how to push the NEXT button

I did the update on 4 PC yesterday, one was start of the are PC and 2 other were older Laptops.

Plus the one at work, all when GREAT

Keep up the great work CCP
Riedle
Brutor Tribe
Minmatar Republic
#104 - 2012-03-14 15:16:42 UTC
THE L0CK wrote:
I used my trouble shooting skills and basic computer abilities to get my patcher fixed on my laptop (pc was fine) using the repair tool. I'm a line cook of a major restaurant.


The Dictator of the small banana republic had no issues either.
Naga Elohim
Aeras Krekan Syndicate
#105 - 2012-03-14 15:19:39 UTC  |  Edited by: Naga Elohim
To the OP,

Being the CEO of a large company does not grant you common sense...your whining makes it obvious.

Your elite OVER 9000!? GB SSD machine(s) are obviously the problem since the majority of players (including myself) have had no problems with the recent patches. Blaming CCP and chalking it up to their obvious incompetence (tee hee) is causing you to lose sight of the real problem..your sense of entitlement.

You should try re-installing your client at the very least, then if all else fails try the operating system re-install with nothing but the Eve clients and start there. There may be something running in the background that is causing the crashes. Until you actually investigate instead of forum raging, you wont know.

If that doesn't work, feel free to throw around all the cool acronyms you want to make people believe that you actually know what you are talking about.

DERP!!!!
Twulf
Purple Void Corporation
LinkNet
#106 - 2012-03-14 15:21:51 UTC  |  Edited by: Twulf
Snedige Rekel wrote:
Rico Minali wrote:
Snedige Rekel wrote:
You guys are so dumb.

.



No need for that fella, we arnt the computer expert ceo's of a massive IT company that cant get spaceship game to work...


I call you guys dumb because you actually think that it is the responsibilty of the customer to make a program work.

It has nothing to do with IT knowledge of the user, things should just work.

It is insulting to your customers to release an update that crashes more than 0,1% of your customers systems. Wheter the user is an IT professional or a plumber. It has to do with improper testing and arrogant programming.


You are clearly not in the IT world. Simple as that.

"It has nothing to do with IT knowledge of the user, things should just work." lol you are not in the IT field if you think "things should just work". You are clearly a users not an IT person. Things just dont work, period. You can test all you want but a software program will fail on some machines, that is just a FACT of the IT world. We use a program called Bluebeam here at my work. The program will install on every single machine in the company expect 2 and nothing we can do to fix it other then re imaging the computers. Funny thing is all the computers at this company are imaged using the same image and are all the same spec's. So no, software somtimes does not just work

If you release an update and it works on 99.9% of your customers systems without issues, you did a hell of a job at programming and testing my friend. 99.9% is very good success rate.

This update was simple, it was easy and it worked for 99.9% of the people. That is a good update.

Maybe you should stop insulting people and lying about your day job because anyone in the IT field knows you are lieing about being in the IT field.

I am a Systems Admin for a small company (300 users). I know IT professionals and you sir are not even close.
Twulf
Purple Void Corporation
LinkNet
#107 - 2012-03-14 15:33:06 UTC
Snedige Rekel wrote:
Vetrox Satria wrote:
Snedige Rekel wrote:
Vetrox Satria wrote:
Mr big shot IT company owner. Ring your IT department and ask them. They will probably say something like this.

Press the little windows icon in the bottom left.
In the searchbar type "System restore"
Pick the most recent restore point (hopefully you have one per month. I think thats a default windows setting)
Restore system to previous point
Re download EVE update.

See what happens.

Basic IT trouble shooting techniques FTW


Lol, you actually think that it is normal that the customer has to run system restore because the providing company of the software f**cks up their stuff.
And you probably also take it for granted. Big smile


So your have no idea how windows works then?

Sometimes data gets corrupted or something slight can go wrong causing problems. For all we know your computer may have had a slight failure causing the game not to work on your machine. In such a case its not CCP's fault its your pc's fault (notice i didnt say your fault) this is why microsoft put the system restore tool there. I have also just outlined what you need to do.

Just because your computer doesnt like this particular software update doesnt make it the company who produced it's fault. AS it seems to have worked on the majority of machines (including mine) then we can safely assume its either a specific problem with your computer or its hardware configuration or a problem has occured during download and install (corrupt file, misplaced directory or something menial like that) and not "CCP INSULTING ITS CUSTOMERS 20k of which are playing the game right now with few problems"

First off try my method, if that doesnt work then its obviously wont have been a problem during download, install and cofiguration of the patch. At this point I would say get in touch with ccp and tell them your system configuration and they might be able to implement a fix that could potential help other players who might be suffering the same dilema.

....I dont know why im bothering to try and help cos your clearly here to ***** and whine like a little girl whos just been told off by her daddy for eating all the cake fatty.


It is not working on 3 different computers. and i am clearly not really the only person having these issues.
https://forums.eveonline.com/default.aspx?g=posts&t=80015&find=unread

maybe you should keep your dumb comments to yourself.


Common sense is clearly not your strong point but I guess that should be a given since you are a CEO or claim to be.

Common sense states that if the majority of people are not having a problem, which is clearly the case, then the issue is with your setup not the update. This is common sense 101.

Your like the idiot moms that claim Video games caused my kid to kill people. Well I have to ask if a million kids played the same game your kid played and non of them killed anyone, how can you point to the video game?

If the update worked on 90% of the computers that tried installing it, chance are good the update is not the problem.

You keep claiming to be an IT guy but your post prove other wise. You should stop lieing, any IT person knows you are clearly at a "users" level not an Professional level.

Also Windows Restore is a valid suggestion as it is Windows after all, not the most stable OS on the planet.

How many processes is your computer running currently? What is the memory usage % at?
You should be able to find these very quickly if your an IT pro, if not let me know and I will tell you where to find them.
Henry Haphorn
Killer Yankee
#108 - 2012-03-14 15:38:50 UTC
I had a couple of hiccups installing the patch, but once the installation was done followed by a thorough clearing of the cache files, the client worked flawlessly.

Adapt or Die
Cyniac
Federal Navy Academy
Gallente Federation
#109 - 2012-03-14 17:55:07 UTC  |  Edited by: Cyniac
Ashimura Kasenumi wrote:
While I can totally see your argument, you have to admit that when you release a piece of software it goes from being in your nice test environments where things are fairly comfortable to client machines which can be a horrible mess.


This is only kinda true.

If you are serious about Q/A you should have not only a nice test environment but a very messy test environment as well which would reflect the real mess some systems can be so that you can at least understand what kind of problems to expect. If you look at the feedback thread on the deployment of crucible 1.5 you can see two things:

1) Quite a few people are having problems
2) At least some of those problems were known and reported well before the patch went live Roll

Make of that what you will.


As an addendum - I agree entirely that the fact the poster claims to be a CEO is neither here nor there - but it cuts both ways. Being a CEO does not give extra credit, but nor should it detract from the argument and problem itself. Too many people seem to be too easily distracted by that kind of thing.
Rukia Taika
Holey Amarrian Inquisition
Grand Inquisitors Federation
#110 - 2012-03-14 18:11:50 UTC
Snedige Rekel wrote:
ucntkilme wrote:
While I agree with this post to an extent I also disagree.. So here is my rant on this subject

Being the CEO / CTO of a "large internet company" is of no consequence when it comes to the goings on in eve. The problem here is not what you do for a living, it's what you can't do in practice... I agree that calling an issue such as this "operator error". is false and has been the stance of CCP and most of it's player base for far too long

The loader is great in theory and idea. However, it does fail in execution. If it were 1 localized exception of it not working, then things might be a bit different but there are many people that have been having issues getting it to run at all. This is not due to themselves as users, or even the type of machine you are running on..

There just wasn't enough testing done on this, and if there was I didn't know about it until it came out and I had to spend 4 hours figuring it out in order to make it work for me - on 2 different computers and 12 different eve installations (8 on 1 and 4 on the other). But, it ended up working and I got in game and was able to begin my skill training again..

Now I didn't actually want to post about the loader in this rant because that's not the driving force behind me logging in to post at all. The reason for me posting is the whole "CEO/CTO" thing that the OP holds so near and dear

Being a CEO doesn't mean that you understand anything about code or anything of the sort. Being a CTO doesn't even mean that (yes I know what CTO is supposed to know).. "Large Internet Company" could be anything. You could be the CEO of amazon.com, but that doesn't mean that you know anything about software development.

Hell, you could be the CEO of blizzard entertainment, but that doesn't mean you know anything about the software development methods that CCP uses. In the software development game, there are multiple ways of going about doing the same thing.. Sometimes CCP excels, and sometimes they fail horribly sure... But it still doesn't mean that they need to be bombarded by useless posts on the forums such as this one..

I think that the real purpose behind the OP, wasn't to degrade CCP or the loader for not working -- but just another immature little boy trying to raise the e-peen flag. At least that's what it seems like to me. So if i'm feeding into it, my apologies. But really man, no one gives a **** if you're CEO of microsoft or other large company - it doesn't matter and isn't a term that exudes knowledge. Anyone can be a CEO, even a CEO of a successful company. It literally means nothing when it comes to this game..

I myself am a CEO, I don't claim to the best or the smartest there ever was -- nor do I even begin to grasp the understanding of "Software Development" to the level that CCP has shown us. My company merely does web development, it's new - its small... But me being CEO doesn't mean jack **** here.

If you are truely CEO and think that you / your team can do better -- then do it.. Simple as that... We have EVE now it's your turn to shut the **** up about your supposed 'social status' and bring out the game: ADAM (yes it's a biblical reference - no im not religious just thought it'd be funny to being able to respond to the question "what game do you play?" - "oh i play ADAM & EVE"

So until you actually go through the physical steps that CCP has gone through over the past few years, putting out a piece of software to the extent that CCP has done it over the years.. Or having to deal with whiny bitches like yourselves and half of the forums every time something doesn't work (me included sometimes) claiming to know how to do it better.. Then shut the **** up already..

CCP does a damn good job at what they do. Sure they are misguided plenty, but the end result is a good product that I for one am happy to pay for.. So give them credit where credit is due, instead of trying to belittle them constantly pointing out every single flaw in 1000's of posts on the forums... CCP has put out one hell of a game, so thanks CCP... And even though I had issues with the loader and spent 4 hours trying to figure out how to make it work -- i like the idea of it..

enjoy.


Finally a sane response.

Me stating the work that i do has nothing to do with arrogance, which is hard to believe for most of the people here, judging your reactions.

I just know how hard it is to keep a difficult technical system up and running and how much effort should be invested in testing stuff. Not testing stuff has costed my company dearly in the past as well.

ucntkilme also had to spend 4 hours to get his stuff working again. The whole point is that it is extremely strange that you release software that causes these kind of bugs to happen in the first place.

Getting the client back up and running will probably work eventually with changing a whole load of setting and reinstalling the program myself too.

It is just very strange that these things happen in the first place, thats why CCP, in my opinion, should get its act together and rethink the way the work.



Saner response? your lucky he dumbed it down for ya...oh hold it can't smarter then that with both being CEO/CTO types.

Here is a suggestion.
those who have been having so many problems with said client have gone and turned off any grey or black programs they are running in the background with eve. let me dumb this down some for ya so you understand. Stop using programs that allow you to be a BOT or cheat the game!
Astrid Stjerna
Sebiestor Tribe
#111 - 2012-03-14 18:22:32 UTC
Snedige Rekel wrote:
Leelube wrote:
no problems for me either, being the CEO of a large IT company I'm sure you'll be able to find out whats wrong.


What is wrong is that things should actually just work. Putting respnsibilty for the correct execution of your programs in the hands of your customers is considered to be insulting in a professional environment.


If you're having trouble operating your computer, it's not CCP's fault.

I can't get rid of my darn signature!  Oh, wait....
Micheal Dietrich
Kings Gambit Black
#112 - 2012-03-14 18:49:56 UTC
Cyniac wrote:
Ashimura Kasenumi wrote:
While I can totally see your argument, you have to admit that when you release a piece of software it goes from being in your nice test environments where things are fairly comfortable to client machines which can be a horrible mess.


This is only kinda true.

If you are serious about Q/A you should have not only a nice test environment but a very messy test environment as well which would reflect the real mess some systems can be so that you can at least understand what kind of problems to expect. If you look at the feedback thread on the deployment of crucible 1.5 you can see two things:

1) Quite a few people are having problems
2) At least some of those problems were known and reported well before the patch went live Roll

Make of that what you will.


As an addendum - I agree entirely that the fact the poster claims to be a CEO is neither here nor there - but it cuts both ways. Being a CEO does not give extra credit, but nor should it detract from the argument and problem itself. Too many people seem to be too easily distracted by that kind of thing.



I believe the phrase you are looking for is called Beta testing. Tests done in the field by living breathing customers.

Since we're doing occupations and situations: R&D Toner Lab Technician II and no issues. Launcher fired right up, I admired it for a couple of minutes, then moved right into the game. Even shut down and restarted a few times just to make sure. Haven't upgraded my laptop yet.

Out of Pod is getting In the Pod - Join in game channel **IG OOPE **
Rath Kelbore
Caldari Provisions
Caldari State
#113 - 2012-03-14 20:01:08 UTC
I'll throw my piece in. Worked fine on 2 computers for me. Is the OP on a MAC? I'm sure the answer is already there but I'm not reading the whole thing.

To the point: The best way to get something fixed is of course going to the general discussion forums and ranting at CCP about their horrible QA department, programming department, management team, volunteer department, and whatever other departments there may be.

Isn't there a technical issues forum somewhere? Would it also be possible to make a post describing your issue and the very good pc's that you're using?

Also, you're the CEO of which company?

I plan on living forever.......so far, so good.
Endeavour Starfleet
#114 - 2012-03-14 20:08:13 UTC
Worked flawlessly for me and even if it did not I would not come and whine on the forums in such a silly manner.

1/10 OP
THE L0CK
Denying You Access
#115 - 2012-03-14 20:18:19 UTC
Rath Kelbore wrote:

Also, you're the CEO of which company?



^^^^^^^^^This^^^^^^^^^^^

Do you smell what the Lock's cooking?
Morganta
The Greater Goon
#116 - 2012-03-14 20:23:43 UTC
THE L0CK wrote:
Rath Kelbore wrote:

Also, you're the CEO of which company?



^^^^^^^^^This^^^^^^^^^^^



my money is on 2 guys in a basement grinding out bad iphone apps
Fire'da Lazor
Boundless Hypocrisy
#117 - 2012-03-14 20:29:55 UTC
Snedige Rekel wrote:
Blah Blah Blah

I actually am way more important in my own head than my 2 man internet company dictates.

BLAH BLAH BLAH



-1 goon from EVE.

Nothing else to learn from this post / thread.

Carry on folks.
Aarin Wrath
Dominion Strategic
#118 - 2012-03-14 20:32:29 UTC  |  Edited by: Aarin Wrath
Snedige Rekel wrote:
It is NOT THE RESPONSIBILITY of a customer to make a program work

Companies that think the opposite are out of business very soon.

Telling me that i should fix it myself because i am an IT professional or "well it works fine on my machine, so you are stupid" is really a blatant display of a low IQ.


Ok i'm gonna bet your not actually a CEO / CTO in IT.

But yeah, Win7 64bit .. works fine here. Last I checked there was 24k players online ... so that would indicate to me that it worked for 24k other people as well.

Perhaps you should reconsider your "CCP IS TEH TERRIBLE SOFZTWAZER DEVELAPERZ" stance and look at your system?


EDIT: Just noticed it was a goon who posted ... so this is probably just a troll. Lame troll goons, just lame.
Jessie-A Tassik
Pator Tech School
Minmatar Republic
#119 - 2012-03-19 20:03:39 UTC  |  Edited by: Jessie-A Tassik
Another game I played had some Lete code to.

The client used up more than 80% of my CPU displaying a static scoreboard at the end of a match. No animations, nothing but static numbers for the match. Total kills, total gold, ect. .

This perhaps wouldn't have been a problem if the same client didn't also hog +80% of CPU resources when I was in a match, causing the actual game engine to only have less than 20% of the CPU to work with. This caused my FPS to be low.

Cause my computer wasn't Lete like the Lete here. The Lete at the company also refused to fix the idiotic problem cause Lete with Lete computers weren't having trouble. Lete! Lete! Lete!

This problem was ignored for over a year until other errors added to the slowdown and caused a large percentage of their player base to also have problems. At which point those Lete coders suspended the client during actual matches.

This didn't help me though, because I had been manually terminating the client process before matches to get better FPS.

Let the Lete resume running around screaming Lete! Lete! Lete! at the top of their lungs.

Oh, and the link to Freighters http://wiki.eveonline.com/en/wiki/Item_Database:Ships:Capital_Ships here is broken.

Lete! Lete! Lete!

CCP coders are focused on speed. Total players on line. Maintaining a unified server. Good goals. It would be nice if my Wallet number wasn't WRONG when I put my mouse over it though. Or at least that it corrected itself in minutes instead of hours.
Ionisaattori
Honest and Ethical Fair Trade Yachting Corporation
#120 - 2012-03-19 20:35:29 UTC
These post are the best.

True Goon showing true colors. The tears of this "CEO" just makes me so happy and sad at the same time that even Prozac can't save me.

He is the the kind that is running our planet, in banking, IT, and other oh'so truly important sectors. And we let him.

Hello Planet Earth, we are totally screwed. It was a great ride.