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Crucible 1.5 Client Performance Issue Reporting

First post
Author
CCP Goliath
C C P
C C P Alliance
#1 - 2012-03-14 12:23:51 UTC  |  Edited by: CCP Navigator
Hi all,

I have noticed some disparate reports of client performance issues with the release of Crucible 1.5. To assist us in diagnosing these issues, please submit bug reports via bugs.eveonline.com, ensuring that you attach your DxDiag file (or PLIST for Mac users). Measurements of the FPS level you are getting in space and in station (hangar and CQ) would also be good to know. You can get the FPS measurement by pressing Ctrl-F in-game. Title the report "Crucible 1.5 Performance Issue" for easy filtering please.

Thanks,
CCP Goliath

CCP Goliath | QA Director | EVE Illuminati | @CCP_Goliath

Cyrus Deacon
Darkstar Interstellar Demolitions Conglomerate
#2 - 2012-03-14 23:27:14 UTC
I have had no performance issues but I am pretty sure my issue is directly related to this, if I had a less powerfull system it would ondoubtedly result in crappy performance.

When using 2 or more clients, after an hour of continuus play(In space, no docking just space, mining roids in this case) my gpu usage is upto 91%(where it should be no higher thatn 33%, it never got over 33 before the patch running 2 clients)

Im no professional but maybe some kind of vram leak? When I close down the clients its back to 0% log back in, and it will stay at 27/33 for about an hour, and then starts climbing slow. THis started directly after the 1.5 patch.

I5 750
nvidia 560GTX
6gb ram
Roh Voleto
Doomheim
#3 - 2012-03-15 00:58:10 UTC
Hi CCP Goliath,

I am experiencing severe performance issues since the last major patch. Please excuse that I am too bitter to help you diagnose the, obvious, underlying problem. (Never mind explaining what DxDiag means, or how to get a DxDiag file.)

I am, however, very sure that I would have made many bug reports in the past, and saved your GM team some time, if the process of reporting bugs was better explained at an easily accessible place. Like, let's say, your in-game bug report system. I especially like the part where I have to enter my password, while I am already logged in.
My Postman
Royal Amarr Institute
Amarr Empire
#4 - 2012-03-15 11:13:03 UTC  |  Edited by: My Postman
Dear CCP Goliath!

I have to admit that your new launcher is f*cked up, and the QC of the last patch (1.5) failed, and i only call it "failed" as i´m a polite guy.

Launcher patches SLOW AS HELL. At least it patches for me.
Your "reorganization" of the skill queue makes it from hard to impossible to find what you are searching for.
Your "reorganization" of the survey scanner results sucks.
Belt rats sit there for hours without engaging, as if they would have an engine AND weapon failure.

That is my investigation from playing the game for 1 hour, and after i will have patched today after downtime slow as hell, as we have to patch every day from now on, i will investigate further. You might get my new list tomorrow.

FIRE EVERYBODY FROM YOUR QUALITY CONTROL DEPARTMENT, IF YOU EVEN HAVE SUCH A THING.

Always glad to help.

Edit:
Dear CCP Goliath.

After my OP before DT yesterday, when i loged back 1/2 hour later:

It patches at full speed
Skill queue is ok
Scanner results are ok
Belt rats engaging as normal.

All i can say is: Shocked

Can you forgive me, goliath?

Anyway my statement or firing everybody from QC stands still.
Deise Koraka
Caldari Investigations and Forensics
#5 - 2012-03-16 05:13:55 UTC  |  Edited by: Deise Koraka
Dear CCP,


I wont yell or rant, I have one thing to say however:

Please, get a better QA department.

Get a wider range of machine types, from low-end to high end, with various amounts of memory and such.

Do this for both Windows and Macintosh.

If you have this hardware already, then somebody isn't doing their job.

Fire them and hire people who will do this process correctly.


Crucible 1.5:

Windows launcher crashing, or not working, or not installing.

Macintosh client losing nearly half FPS, or not launching at all.

These are not things we should be seeing at this point in EvEs development.
These are not things we should be seeing from the team who have been working with this game for almost 9 years.

I am a carebear, and I support High Sec ganking and PvP. Just please, don't blow up my Hulk*. **<3 **

*Mackinaw as of Inferno 1.2

Jim Pooley
Swiss Army Spoons
#6 - 2012-03-16 12:00:41 UTC
Not had chance to play for a bit due to work so imagine my horror at seeing how slow the new updater is!
CCP Goliath
C C P
C C P Alliance
#7 - 2012-03-16 12:53:12 UTC
Thanks to those who have submitted bug reports about the performance issue. We currently have some experts investigating and diagnosing this issue and hope to have it resolved soon.

For those who have commented negatively on our QA department, I would ask you to consider that you are placing blame without an understanding of our software development lifecycle or our internal organisational structure. Our QA department is composed of skilled, experienced professionals who are in highly challenging roles.

If you have questions about QA, and are coming to Fanfest, please attend the QA roundtable and discuss them with me, CCP Dren and our QA team. For those not coming to Fanfest, I hope to release a dev blog in the near future to explain some changes that we have made as to how we approach QA as an organisation.

CCP Goliath | QA Director | EVE Illuminati | @CCP_Goliath

Sturmwolke
#8 - 2012-03-16 15:21:10 UTC
Please tell me if the "nv4_display stuck in a loop" have nothing to do with the launcher shenanigans. [heavy sarcasm]
Twice I crashed, the launcher downloaded bits and pieces when I tried to log back in.
Lyron-Baktos
The Scope
Gallente Federation
#9 - 2012-03-16 15:33:19 UTC
Not sure if it's a performance issue or not but lately, it seems to take a few seconds longer for things to load when I undock. Like I undock, and it takes 5+ seconds for the station to appear.
CCP Goliath
C C P
C C P Alliance
#10 - 2012-03-16 17:36:45 UTC
Lyron-Baktos wrote:
Not sure if it's a performance issue or not but lately, it seems to take a few seconds longer for things to load when I undock. Like I undock, and it takes 5+ seconds for the station to appear.


Bug report with DxDiag please!

CCP Goliath | QA Director | EVE Illuminati | @CCP_Goliath

Bayushi Tamago
Sect of the Crimson Eisa
#11 - 2012-03-16 17:41:17 UTC
I would appreciate CCP making it easier to bypass the launcher. Every time there is an update, I have to launch my client from my install's bin folder as the launcher will simply not display
CCP Goliath
C C P
C C P Alliance
#12 - 2012-03-16 17:44:24 UTC
Bayushi Tamago wrote:
I would appreciate CCP making it easier to bypass the launcher. Every time there is an update, I have to launch my client from my install's bin folder as the launcher will simply not display


This is not the thread for this - please post in one of the many launcher feedback threads. This is for informing people how best to report client performance issues.

CCP Goliath | QA Director | EVE Illuminati | @CCP_Goliath

Lyron-Baktos
The Scope
Gallente Federation
#13 - 2012-03-16 23:52:04 UTC
CCP Goliath wrote:
Lyron-Baktos wrote:
Not sure if it's a performance issue or not but lately, it seems to take a few seconds longer for things to load when I undock. Like I undock, and it takes 5+ seconds for the station to appear.


Bug report with DxDiag please!


hmm, can't reproduce it. station shows up within a second or 2 now. I'll keep watching
Commissar Ralph
Aegis Holdings
#14 - 2012-03-17 12:57:03 UTC
I'm experiencing <5 fps whilst dual boxing post patch. With only a single client my framerate is >120 fps.
Buruk Utama
Science and Trade Institute
Caldari State
#15 - 2012-03-17 13:09:51 UTC
The patcher is slow and fast, doesn't seem to be any ryhm or reason for it. I used to be able to run multiple clients but now my CPU spikes on a couple different cores. Logging into station or out is slow when both clients running, including a massive drop of fps with more than 1 client up at a time. I'm just reporting here and not worrying about DxDiag. Your QA should be able to easily reproduce this if they had the tools and computers to try it out. 4x subs expire in 2 days and moving on. GL.
Hakaru Ishiwara
Republic Military School
Minmatar Republic
#16 - 2012-03-17 17:01:33 UTC  |  Edited by: Hakaru Ishiwara
CCP Goliath wrote:
Thanks to those who have submitted bug reports about the performance issue. We currently have some experts investigating and diagnosing this issue and hope to have it resolved soon.

For those who have commented negatively on our QA department, I would ask you to consider that you are placing blame without an understanding of our software development lifecycle or our internal organisational structure. Our QA department is composed of skilled, experienced professionals who are in highly challenging roles.

If you have questions about QA, and are coming to Fanfest, please attend the QA roundtable and discuss them with me, CCP Dren and our QA team. For those not coming to Fanfest, I hope to release a dev blog in the near future to explain some changes that we have made as to how we approach QA as an organisation.
And therein lies the problem. CCP's quality assurance endeavors are not successful in releasing product that meets customer expectations and which work reasonably well on hardware that falls within the CCP-documented spec

A "blog" detailing how CCP defines "quality assurance" and how related personnel fit into the software development life cycle is most welcome because, historically, CCP QA has been a joke. Understanding better the challenges faced and truthful involvement in day-to-day project work will be helpful.

From a user's perspective, it will be good to know why some of the most glaringly obvious defects make it through to the live code w/o mention as a known issue. "Because we missed it" is not an acceptable answer, fyi.

From a more development-savvy perspective, it is of interest to understand exactly where your QA engineers begin involvement in a project life cycle as well as how much authority your QA personnel have over integrating a new (but defective) feature into the live server code base.

It will also be good to hear how much QA engineer time is allocated towards understanding new feature design, collaboration with developers to integrate testing / verification methods (white box), more general black box testing, UAT, etc.

+++++++ I have never shed a tear for a fellow EVE player until now. Mark “Seleene” Heard's Blog Honoring Sean "Vile Rat" Smith.

Prince Kobol
#17 - 2012-03-19 15:58:07 UTC  |  Edited by: Prince Kobol
For those who are criticising CCP QA Department have no idea how difficult it is testing software that is running on x number of different hardware and software configurations.

Let me put it in perspective for you.

Every single person who logs onto Eve will be using a different Hardware and Software configuration, i.e no two players will have the same machine.

So we are talking about tens of thousands if not hundreds of thousand of different machine configurations, both hardware and software.

Yes CCP can account for basic stuff.. a handful of different hardware configurations with nothing but the OS and essential drivers. What they can not account for is all the other crap and weird and wonderful set-ups people may have.

Its all well and good saying "My machine has this processor, x number of ram, super duper GPU but that does not account for what driver combination your using, what other software you have installed.

Yes I am sure CCP use UAT boxes, but this only proves that the software works in a very limited scope.

I have worked as a build engineer (designing builds to work on machines for a major aerospace company) and the biggest problem I faced was trying to get people to understand that having a UAT box in the grand scheme of things means very little.

All it proves is that your software will work on a fresh installation with no other software. Whether it then works in conjunction with x amount of other applications is another matter, and then 6 months down the line when god knows what has been installed and un-installed.

The fact that a very small number of people in total are having issues is a major testament to CCP QA Team.
Vincent Athena
Photosynth
#18 - 2012-03-19 21:56:02 UTC
The long blackout time when undocking: I got that too. If I slow the client sufficiently I can even dock before the space scene is rendered. And that triggers a bug: I dock and the station window appears, as do any item or ship windows I open. But the HUD remains and the scene remains black. Furthermore I cannot undock.

If anyone wants to test this: Slow the client by setting all the graphics high. If that does not work, run multiple clients, and turn on CQ. Undock and as soon as the overview appears, select the station and redock.

As much as station games suck, punishing those doing them by forcing them to relog each cycle to unjam their client is a little much.

Bug reported with an alt.

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Borun Tal
Brutor Tribe
Minmatar Republic
#19 - 2012-03-21 22:28:35 UTC
I won't bother creating a bug report, but for the last two days (March 19th) since that update I'm getting regular disconnects. Please note that I am on two different physical machines, three different physical installations, two different physical locations, and two different internet service providers (AT&T and Charter Communications). Last single disconnect was nearly a year ago, and I've had five (5) in two days.

All machines Windows 7 on wired (ethernet) networks, but please note what I said above before blaming ISP.
5n4keyes
Sacred Templars
Fraternity.
#20 - 2012-03-22 01:45:24 UTC  |  Edited by: 5n4keyes
Client side ive had no issues on both my main PC, which has decent specs, nor my laptop thats of the low end, infact if anything my fps has improved on my laptop.

I will however agree, the patching does appear to download quite a bit slower, doesnt seam to get anywhere near the speeds it should, I have noticed this issue with another game I played that used a simular patcher, and the issue was related to my ISP not providing priority over certain services, maybe this could be the issue with the patcher now (Note this was also related to lag and disconnects in game)?
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