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Problem Installing Patch

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Rakka Daimyo
The Scope
Gallente Federation
#1 - 2012-03-13 13:07:57 UTC
When i tried to install the patch just now, I got an error halfway through the install. I tried doing it multiple times but keep getting the error. Here is the error log report it gave m

[quote]"Traceback (most recent call last
File "patch_win.py", line 121, in module
File "yaml\__init__.pyc", line 57, in lo
File "yaml\loader.pyc", line 34, in __init
File "yaml\reader.pyc", line 114, in __init
File "yaml\reader.pyc", line 170, in determine_encodi
File "yaml\reader.pyc", line 200, in upda
ReaderError: 'utf8' codec can't decode byte #x8b: invalid start by
in "string", position 1
[/quote

can anyone help?
Berale
Royal Amarr Institute
Amarr Empire
#2 - 2012-03-13 13:18:31 UTC
Try having the launcher in the foreground as it's patching. If that doesn't work try having only the launcher open as it's patching. One of those resolved it for me.
Rakka Daimyo
The Scope
Gallente Federation
#3 - 2012-03-13 13:33:42 UTC
I dont even have the launcher yet, That is the error I am getting when trying to install the launcher when i first open eve.
Mirik Nmifique
Active General Equipment
#4 - 2012-03-13 13:38:13 UTC
Same problem here

Before I use repair.exe

I can launch the game with Eve.exe and a window pop up to say that i have to restart the game to apply the patch. Then i have the same window like [i]Rakka[/i

After using repair.exe

when i use Eve.exe or Launcher Eve.exe i get the message of Rakk



Quote:

File launcher.py, line 36, in module
File "lib\initialization.pyc", line 123, in StartLaunche
File "lib\initialization.pyc", line 55, in InitInf
File "lib\paths.pyc", line 29, in wrappe
File "lib\paths.pyc", line 18, in wrappe
File "lib\paths.pyc", line 142, in GetLauncherCacheDi
File "ntpath.pyc", line 108, in joi
UnicodeDecodeError: 'ascii' codec can't decode byte 0xc3 in position 30: ordinal not in range(128)
Rakka Daimyo
The Scope
Gallente Federation
#5 - 2012-03-13 14:01:43 UTC
I cant even repair. Like you i can launch eve the old way and see the login screen, It tells me

"the update has been downloaded, the client will now close and begin the update process" click ok

once i click ok it starts installing the launcher then a window pops up saying..

"Error occurred
See the log file (The error i posted in the origional post is from the log file.

After that pop up, i get another one telling me to run the repair.ex

When i try to run repair, i get another pop up telling me the same thin

Error Occurre
see the repair log file
BoreofWar
Federal Navy Academy
Gallente Federation
#6 - 2012-03-13 18:57:48 UTC  |  Edited by: BoreofWar
Mac user here, having same issue. When it goes to install the new launcher it locks up and stops responding.The process of patching causes my game to become unplayible and thus have to re install it every attempt. Lucky I had made a 2d copy of EVE , else I'd have to download it again all together.

Please tell me CCP is aware of this and is looking into it.
Lex Mossi
Falco Industries
#7 - 2012-03-13 20:36:14 UTC
Same problem as OP and the repair.exe

Mirik Nmifique wrote:
Same problem here

Before I use repair.exe

I can launch the game with Eve.exe and a window pop up to say that i have to restart the game to apply the patch. Then i have the same window like [i]Rakka[/i

After using repair.exe

when i use Eve.exe or Launcher Eve.exe i get the message of Rakk



Quote:

File launcher.py, line 36, in module
File "lib\initialization.pyc", line 123, in StartLaunche
File "lib\initialization.pyc", line 55, in InitInf
File "lib\paths.pyc", line 29, in wrappe
File "lib\paths.pyc", line 18, in wrappe
File "lib\paths.pyc", line 142, in GetLauncherCacheDi
File "ntpath.pyc", line 108, in joi
UnicodeDecodeError: 'ascii' codec can't decode byte 0xc3 in position 30: ordinal not in range(128)
Peter Drakon
Luminaire Traders and Builders
#8 - 2012-03-13 22:11:18 UTC  |  Edited by: Peter Drakon
Hi!

The problem is, that your EVE folder path has characters in it, which are not in the English alphabet - thus not "normal" low range ASCII characters (<128). I guess you didnt't use the default path for the original EVE installation (I certanly didn't), and have set up a custom path in which you have used national characters. (In my case it was "D:\Játékok\EVE" - "Játékok" means "Games" in Hungarian).

This is an error that CPP will fix, but until that is done, this is what you can do, to run the game:

  1. Move your EVE folder to a path that has no national characters in it, only those that are in the English alphabet (example: "C:\EVE").
  2. Change your EVE shortcut path in your Desktop to point to your new EVE directory.
  3. Optional: delete you EVE local data folder, but this is not necessary.
  4. Start the game.
  5. The game will download the new patch again, and then the launcher will install as normal, without errors.


Side effects: since you have moved the game directory, all your EVE settings will be reseted to their default values!

Best regards,
Peter
CCP Atropos
C C P
C C P Alliance
#9 - 2012-03-13 23:21:40 UTC
The UnicodeDecodeError: 'ascii' codec can't decode byte 0xc3 in position 30: ordinal not in range(128) error will be fixed by moving to a folder path that doesn't contain Cyrillic or similar style (non Ascii) characters. There's a fix incoming for that issue, once we're confident with the build, that will properly address this issue.

As to the ReaderError: 'utf8' codec can't decode byte #x8b: invalid start byte exception, I'm at a loss for the cause. The updater tries to connect to http://client.eveonline.com/patches/win_launcherinfoTQ_inc.txt and grab some values from the file, but apparently is getting garbage from it instead of valid data.

Are you able to open the file in a browser, manually?
Rakka Daimyo
The Scope
Gallente Federation
#10 - 2012-03-14 01:47:41 UTC  |  Edited by: Rakka Daimyo
I am not sure why I am getting that error. My client was installed in c:/games/eve. I have uninstalled and tried to reinstall now multiple times now in different locations and now the game wont even install correctly, its getting errors halfway through the install and tells me to use the repair tool, which then gives me the same error listed above. I am so close to just giving up :[

and yes, i can click on the link you provided in a browser and see it.
CCP Cascade
#11 - 2012-03-14 02:17:05 UTC  |  Edited by: CCP Cascade
How about this:

1. Download the latest repair tool http://cdn1.eveonline.com/client_repair/345/repair.exe
2. Drop into the client folder
3. Run it

Make sure you don't have any other EVE related processes running in the background.

Associate Technical Producer - Core Technology Group
Rakka Daimyo
The Scope
Gallente Federation
#12 - 2012-03-14 03:24:37 UTC  |  Edited by: Rakka Daimyo
I am truely at my wits end with this whole thing. After 5-6 hours of trying to fix this issue i have finally managed to get the game to install again fully at C:\Eve. Now I try to launch it for the first time and this comes up....


Quote:
Traceback (most recent call las
File "launcher.py", line 36, in modul
File "lib\initialization.pyc", line 123, in StartLaunc
File "lib\initialization.pyc", line 57, in InitI
File "lib\info.pyc", line 136, in Se
File "lib\info.pyc", line 128, in
File "lib\info.pyc", line 115, in GetLauncherInfoF
File "lib\info.pyc", line 103, in GetLauncherI
File "lib\info.pyc", line 88, in GetInfoFrom
File "lib\info.pyc", line 27, in ParseI
File "yaml\__init__.pyc", line 69, in l
File "yaml\loader.pyc", line 34, in __ini
File "yaml\reader.pyc", line 79, in __ini
File "yaml\reader.pyc", line 135, in determine_encod
File "yaml\reader.pyc", line 165, in upd
ReaderError: 'utf8' codec can't decode byte #x8b: invalid start b
in "string", positio
Locals by frame, innermost la
Frame module in launcher.py at line
NoInternetError = class 'lib.exceptions.NoInternetErro
ServerUnreachableException = class 'lib.exceptions.ServerUnreachableExceptio
Shutdown = function Shutdown at 0x03F65B
StartLauncher = unction StartLauncher at 0x04282D
__builtins__ = module '__builtin__' (built-i
__doc__ = '\n This is the entry point into the launcher, it handles setting up the working\n directory, logging and finally importing and starting the laucher within a\n log-proof try/exeception clause so we can catch almost any exception and display\n an error message.
__name__ = '__main
__package__ = N
exc_plus = function exc_plus at 0x03DEC3
lib = module 'lib' from 'C:\EVE\launcher\library.zip\lib\__init__.py
localization = module 'localization' from 'C:\EVE\launcher\library.zip\localization\__init__.py
os = module 'os' from 'C:\EVE\launcher\library.zip\os.py
socket = module 'socket' from 'C:\EVE\launcher\library.zip\socket.py
sys = module 'sys' (built-i
wx = module 'wx' from 'C:\EVE\launcher\library.zip\wx\__init__.py
zipextimporter = module 'zipextimporter' from 'C:\EVE\launcher\library.zip\zipextimporter.py
Frame StartLauncher in lib\initialization.pyc at line 1
app = wx._core.App; proxy of Swig Object of type 'wxPyApp *' at 0x457236
folder = 'C:\\E
Frame InitInfo in lib\initialization.pyc at line
cacheDir = u'C:\\EVE\\launcher\\cac
folder = 'C:\\E
server = '
Frame Setup in lib\info.pyc at line 1
cachedir = u'C:\\EVE\\launcher\\cac
server = '
Frame Get in lib\info.pyc at line 1
cachedir = u'C:\\EVE\\launcher\\cac
path =
server = '
Frame GetLauncherInfoFunc in lib\info.pyc at line 1
cachedir = u'C:\\EVE\\launcher\\cac
server = '
Frame GetLauncherInfo in lib\info.pyc at line 1
cachedir = u'C:\\EVE\\launcher\\cac
infoPath = u'C:\\EVE\\launcher\\cache\\win_launcherinfoTQ_inc.t
server = '
url = 'http://client.eveonline.com/patches/win_launcherinfoTQ_inc.t
Frame GetInfoFromUrl in lib\info.pyc at line
fp = closed file u'C:\\EVE\\launcher\\cache\\win_launcherinfoTQ_inc.txt', mode 'wb' at 0x045153
http_socket = addinfourl at 72388560 whose fp = socket._fileobject object at 0x04504B
infoDir = u'C:\\EVE\\launcher\\cac
infoPath = u'C:\\EVE\\launcher\\cache\\win_launcherinfoTQ_inc.t
infoRaw = '\x1f\x8b\x08\x00\x00\x00\x00\x00\x04\x00\xed\xbd\x07`\x1cI\x96%&/m\xca{\x7fJ\xf5J\xd7\xe0t\xa1\x08\x80`\x13$\xd8\x90@\x10\xec\xc1\x88\xcd\xe6\x92\xec\x1diG#)\xab*\x81\xcaeVe]f\x16@\xcc\xed\x9d\xbc\xf7\xde{\xef\xbd\xf7\xde{\xef\xbd\xf7\xba;\x9dN\'\xf7\xdf\xff?\\fd\x01l\xf6\xceJ\xda\xc9\x9e!\x80\xaa\xc8\x1f?


Its actually much longer than that but I cant paste it all, I then downloaded the new repair.exe you pointed to, rebooted and ran the new repair.exe first. It again pointed me to the error log which said..

Quote:
Traceback (most recent call las
File "repair.py", line 308, in mod
File "updateSelf.pyc", line 85, in UpdateSelf
File "updateSelf.pyc", line 15, in ReadUpdateI
File "repairTool\repairTools.pyc", line 231, in GetRepairI
File "ConfigParser.pyc", line 316, in rea
File "ConfigParser.pyc", line 505, in _r
ConfigParser.MissingSectionHeaderError: File contains no section heade
file: ???, line
'\x1f\x8b\x08\x00\x00\x00\x00\x00\x04\x00\xed\xbd\x07`\x1cI\x96%&/m\xca{\x7fJ\xf5J\xd7\xe0t\xa1\x08\x80`\x13$\xd8\x90@\x10\xec\xc1\x88\xcd\xe6\x92\xec\x1diG#)\xab*\x81\xcaeVe]f\x16@\xcc\xed\x9d\xbc\xf7\xde{\xef\xbd\xf7\xde{\xef\xbd\xf7\xba;\x9dN\'\xf7\xdf\xff?\\fd\x01l\xf6\xceJ\xda\xc9\x9e!\x80\xaa\xc8\x1f?~|\x1f?"~<\xfd\xecg\xef\xf9\x8d\x93\xef\xcd\xf2\xf3l]\xb6\xdf\xff\x8d\x93\xdf8\xf9\xf1t\xfbg\xef\x01\xf8\xcb\xbcn\x8aj\x99.\xd7\x8bI^\xa7\xd5y\xda\xce\xf3\xb4\xceWYQ\xa7mU\x95\xa3t\xdd\xe43\xfa5}\xbb\xac\xae\xd2\xe2<\xbd\xca\xd3e\xce\x1f\x01\xc0z5\xcb\xda\xbc\xfb\xd6o\x9c(\xe0\xdf\xff\xaaX~vo\xbc\x7f\xdf}\xb2\xc8\xa6\xf4\xc9\xee\xc1\x0fe|_\xd5%!\xc4\xe8\x95\x84g\xd3\xda\x11\xc7\x86J\xa3\xcb\x96fHE\x03\x00\x18*\x06;\xcf\x97\xf8\x87\xfe\xbe\xf2\xdf\xa1V\xe9\xac\xbaZ\x96U\x86f\xe7u\xb5\xa0f\xf4aY,\xdf\xfe\xc6\x89\x80Z\xd7%\xd3a\xde\xb6\xabGw\xefNg\xcb\xddq~\x
Rakka Daimyo
The Scope
Gallente Federation
#13 - 2012-03-14 12:50:01 UTC
Still nothing.
sxir
Diagon Alley
#14 - 2012-03-14 16:23:33 UTC
I am having exactly the same problem. Oops

1. Downloaded and executed repair.exe
2. No fancy cyrillic characters in my eve installation path (D:\Program Files\CCP\EVE)
3. Firewall off
4. Antivirus off
5. OS: Windows XP sp 3

Judge not lest ye be judged!
Drackarn
Stay Frosty.
A Band Apart.
#15 - 2012-03-14 17:57:25 UTC
It's not a fix, but whilst CCP are looking into it, this is one way to get into the game if you cannot currently due to launcher/patch issues...

http://sandciderandspaceships.blogspot.com/2012/03/failure-to-launch.html

http://sandciderandspaceships.blogspot.com/
Lex Mossi
Falco Industries
#16 - 2012-03-14 18:18:55 UTC  |  Edited by: Lex Mossi
Having same thing as Rakka down to the errors... Except the forums wont let me paste because of "HTMLcontent". Not sure how to get around that either.
Lex Mossi
Falco Industries
#17 - 2012-03-15 14:17:49 UTC
Update. Turned of my firewall completely, and was able to have the repair tool to work and patch everything up. Now the tool says everything is complete and patched, yet when I try to run the Launcher i get an error message... Third Day in waiting.


Traceback (most recent call last) File "launcher.py", line 36, in File "lib\initialization.pyc", line 128, in StartLaunche File "lib\initialization.pyc", line 60, in InitInf File "lib\info.pyc", line 136, in Setu File "lib\info.pyc", line 128, in Ge File "lib\info.pyc", line 115, in GetLauncherInfoFun File "lib\info.pyc", line 103, in GetLauncherInf File "lib\info.pyc", line 88, in GetInfoFromUr File "lib\info.pyc", line 27, in ParseInf File "yaml\__init__.pyc", line 69, in loa File "yaml\loader.pyc", line 34, in __init_ File "yaml\reader.pyc", line 79, in __init_ File "yaml\reader.pyc", line 135, in determine_encodin File "yaml\reader.pyc", line 165, in updat ReaderError: 'utf8' codec can't decode byte #x8b: invalid start byt in "", position Locals by frame, innermost last Frame in launcher.py at line 47 NoInternetError = ServerUnreachableException = Shutdown = StartLauncher = __builtins__ = __doc__ = '\n This is the entry point into the launcher, it handles setting up the working\n directory, logging and finally importing and starting the laucher within a\n log-proof try/exeception clause so we can catch almost any exception and display\n an error message.\n __name__ = '__main__ __package__ = Non exc_plus = lib = localization = os = socket = sys = wx = zipextimporter = Frame StartLauncher in lib\initialization.pyc at line 131 app = > folder = u'C:\\Program Files\\CCP\\EVE Frame InitInfo in lib\initialization.pyc at line 60 cacheDir = u'C:\\Program Files\\CCP\\EVE\\launcher\\cache folder = u'C:\\Program Files\\CCP\\EVE server = 'TQ Frame Setup in lib\info.pyc at line 136 cachedir = u'C:\\Program Files\\CCP\\EVE\\launcher\\cache server = 'TQ Frame Get in lib\info.pyc at line 128 cachedir = u'C:\\Program Files\\CCP\\EVE\\launcher\\cache path = ' server = 'TQ Frame GetLauncherInfoFunc in lib\info.pyc at line 115 cachedir = u'C:\\Program Files\\CCP\\EVE\\launcher\\cache server = 'TQ Frame GetLauncherInfo in lib\info.pyc at line 103 cachedir = u'C:\\Program Files\\CCP\\EVE\\launcher\\cache infoPath = u'C:\\Program Files\\CCP\\EVE\\launcher\\cache\\win_launcherinfoTQ_inc.txt server = 'TQ url = 'http://client.eveonline.com/patches/win_launcherinfoTQ_inc.txt Frame GetInfoFromUrl in lib\info.pyc at line 88 fp = http_socket = > infoDir = u'C:\\Program Files\\CCP\\EVE\\launcher\\cache infoPath = u'C:\\Program Files\\CCP\\EVE\\launcher\\cache\\win_launcherinfoTQ_inc.txt infoRaw = '\x1f\x8b\x08\x00\x00\x00\x00\x00\x04\x00\xed\xbd\x07`\x1cI\x96%&/m\xca{\x7fJ\xf5J\xd7\xe0t\xa1\x08\x80`\x13$\xd8\x90@\x10\xec\xc1\x88\xcd\xe6\x92\xec\x1diG#)\xab*\x81\xcaeVe]f\x16@\xcc\xed\x9d\xbc\xf7\xde{\xef\xbd\xf7\xde{\xef\xbd\xf7\xba;\x9dN\'\xf7\xdf\xff?\\fd\x01l\xf6\xceJ\xda\xc9\x9e!\x80\xaa\xc8\x1f?~|\x1f?"\x9eg\xeb\xe5t\x9e\xd7g\xcb\xf3\xea\xd1o\x9c\xa4\xf4\xfcd^7E\xb5|\x94\xee\x8ew\x1e\xcaG\xeb\xd5,k\xf3\xfaQ*\x7f\xe2Y\xd7\xe5\xa3t\xde\xb6\xabGw\xefNg\xcb\xddq~\x99W\xcb\xb2X\xe6\xe3i\xb5\xb8{z\x99\x7f\xc9\x7f\x99\x0e\xee*\x8c\xdd\x9dq\xfe.wp\x9ay\xb6K]M\x0e&\x0f\xf7g\xb3\x07\x9ff\xe7\xb3\x87\x0f\x1e\xce\xf6w\x1f\xecLww\x0f\x0e\xee\xed\xed\x1dd\x93\xfd\xdd\x9dO\xf7\x1e\x1c<\x90\xf7\x08P\xa6\xc8\xe2yoTJ\xfdEP\xfa\xfdw\x7f\xff\x9d\x87c\xfaM \x96\xd5\xc5E\xb1\xbc\xf8v\xd5\xb4\x8f\xd2\xbd{\xe3\xbd\xdd\xf1\xee\xbd\xfd\xf1\xfd\xfb\xc1\xd7/\xab\x9a\xbe>\xd8\r>|3\xaf\xf3f^\x95\xb3G\xe9\xfe\xceo\x9c\xfc\xc6\xc9IY\xe4\xcb\xf6+\xeeF\x11~\xb2.\xca\xd9\x8b\xf5b"4\x7fV\x94\xb9C\x9e\x9bw\xd0_e-\xe1\xda\xdc]\xd5\xf9\xa2X/~\x7f\xfe\xbb\xa0W\xdf\xfc\xc4\xef_,\xa7\xe3\xf6\x9d".\xdd\xbc\xcc\xa6o\xb3\x8b\xbc\xf9n\xb1\xd4\x1e\xf1<#\xa4\xf2\xfa\xdb\xd4\xcd\xeb\xeb\xe5\xd4u\xd8\xa7\xd6\xef\xbe5\x01\x86w\x9a\xbb\xaf\xf2UV\xd4O\x89\xd6\xbf\xbf\xfdP\xc8\xf4\x1b\'O\xf3\xf3l]\xb6\xaf\xf3\xb6\xa5q7\xdaS\xe7O<\'e\xd5X\xc2\x1f\x9f\x13\x03\xbcn\xb3\x1a\xad\x846\x8f\xd2\xf3\xacl<~x\x9a\x979FA\x83\xcc\x9b\xfe\xb7\xd5\xd5\xb2\xac\xb2\x19Q\xbaj[B\xfa\xe2QJ\x94\xa6o\xf8y\x9e-/\xd64\xfaGi\xbet\x9f\n\xb5\xbf<
sxir
Diagon Alley
#18 - 2012-03-15 15:12:26 UTC  |  Edited by: sxir
I get the same thing as Lex Mossi.

Hope a solution turns out quickly, and without messing my setup.

I understand your need for a new launcher for the game. Still not sure why I need it. However...

There are three ways of doing this:

1. Design - implement - thoroughly test a new launcher/patch process. Make sacrifices to the god of code that nothing will go wrong and release the new process.
2. Run the two processes in parallel (if new process fails, revert to the old one and fix the aroused problem(s) until the old process can be abandoned).
3. Boss puts a gun on your head, and sais "Release it now! -- Fix bugs later. Stupid customers will wait for the fixes!" -Muahahaha (satanic laughter added for dramatic effect).

Nothing is perfectly made by humans that are prone to error, so most people that have the mental capacity to use a fork and a knife to consume their dinner would have taken the 2nd approach.

But the way this whole process is going, makes me (the customer) feel stupid.

Judge not lest ye be judged!
Rakka Daimyo
The Scope
Gallente Federation
#19 - 2012-03-16 02:25:09 UTC
OK so after fully reformating, Installed Eve first thing before anything else and It worked just fine. IDK maybe the client screwed something up in my computer. It sucks that I had to completely reformat to get this game to work. :[
sxir
Diagon Alley
#20 - 2012-03-17 00:40:21 UTC
This worked:

1. Deleted the launcher folder.
2. Executed repair.exe -> downloaded launcher again
3. Launcher fired, no problems. Got in the game.

Judge not lest ye be judged!
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