These forums have been archived and are now read-only.

The new forums are live and can be found at https://forums.eveonline.com/

Issues, Workarounds & Localization

 
  • Topic is locked indefinitely.
 

Client not loading

First post
Author
Previous Topic Next Topic
boromir asnegar
Commandos Kieffer Reloaded
#1 - 2012-03-05 15:28:27 UTC
Hello, everybody,

I had to update my windows 7 (from family to ultimate), since then, Eve client is not starting anymore, i downloaded the full client, did a fresh install, but nothing changed ..
can anybody help me ?
Commissar Kate
Kesukka
#2 - 2012-03-05 16:00:34 UTC
Try re installing directx and see what happens. And possibly graphics drivers for good measure if you have not done so already.

-k8

My Fanclub
boromir asnegar
Commandos Kieffer Reloaded
#3 - 2012-03-05 19:54:03 UTC  |  Edited by: boromir asnegar
Hello,
This is what i did :
- Uninstalled old EVE (deleted cahe+setting datas).
- did a clean full client install
- Updated my display drivers (where up to date).
- did the repair.exe tool located in eve folder
- updated directx (windows)
- updated directx (eve folder)

client is still not loading (got Exefile.exe running in processes).
any ideas?

My server LogServer.exe log file (gat many errors in it)

System Information
Operating System: Windows 7 Édition Intégrale 32-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.111025-1505)
Language: French (Regional Setting: French)
System Manufacturer: System manufacturer
System Model: P5Q DELUXE
BIOS: BIOS Date: 10/02/08 14:56:00 Ver: 08.00.14
Processor: Intel(R) Core(TM)2 Duo CPU E8400 @ 3.00GHz (2 CPUs), ~3.0GHz
Memory: 4096MB RAM
Available OS Memory: 3328MB RAM
Page File: 1514MB used, 5138MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode

Display Devices
Card name: NVIDIA GeForce GTX 260
Manufacturer: NVIDIA
Chip type: GeForce GTX 260
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_05E2&SUBSYS_058510DE&REV_A1
Display Memory: 2286 MB
Dedicated Memory: 879 MB
Shared Memory: 1407 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: Moniteur Plug-and-Play générique
Monitor Model: Maestro243DL
Monitor Id: PKB01D4
Native Mode: 1920 x 1080(p) (60.000Hz)
Commissar Kate
Kesukka
#4 - 2012-03-05 21:16:54 UTC
Some wonky stuff happens when you upgrade your OS, always try to do a fresh install to avoid issues. But anyway.


Did you manually delete the cache and settings folders under %LOCALAPPDATA%\CCP\EVE\ and then re install eve?

Also try running eve as admin.


This person had some similar issues as you in this forum thread https://forums.eveonline.com/default.aspx?g=posts&t=76190 I would read through that as well.

-k8

My Fanclub
CCP Explorer
C C P
C C P Alliance
#5 - 2012-03-05 21:19:31 UTC
The relevant error is "493 2012.03.05 20:49:36:613 ERROR_PATH_NOT_FOUND: [Error 3] Le chemin d’accès spécifié est introuvable: 'SHGetFolderPath'" and this is the code that fails:

mydocs = win32.SHGetFolderPath(win32.CSIDL_PERSONAL)

The EVE client is trying to locate your Documents folder (normally on Windows 7 in C:\Users\(windows_user_name)\Documents) to build up / access the EVE\capture and EVE\logs hierarchy. It's failing to find this folder.

Erlendur S. Thorsteinsson | Senior Development Director | EVE Online // CCP Games | @CCP_Explorer
boromir asnegar
Commandos Kieffer Reloaded
#6 - 2012-03-05 21:23:34 UTC
Yes i did clean the cache manually,
i have already read the topic yu are talking about, butit did not help. I ran the LogServer.exe, i shows a lot of errors, i submitted a bug report, guess i won't play tonite :(
CCP Explorer
C C P
C C P Alliance
#7 - 2012-03-05 21:26:06 UTC
boromir asnegar wrote:
Yes i did clean the cache manually,
i have already read the topic yu are talking about, butit did not help. I ran the LogServer.exe, i shows a lot of errors, i submitted a bug report, guess i won't play tonite :(
Unfortunately then a bug report is unlikely to help since there is nothing wrong with the code, we are simply getting an error back from Windows because a folder we expect to find doesn't exist. I would recommend sending in a technical petition to get help from a GM to try and figure out what's wrong with your system.

Erlendur S. Thorsteinsson | Senior Development Director | EVE Online // CCP Games | @CCP_Explorer
Aethlyn
Brutor Tribe
Minmatar Republic
#8 - 2012-03-07 10:23:45 UTC  |  Edited by: Aethlyn
This sounds a bit like you somehow screwed up access rights on your documents folder.

I'd try the following:

Go to "C:\Users\[windows login]\". There should be a sub folder called "Documents" (it might have some localized name; don't know what it is for French though; for English it should read "My Documents"). Right click it, open the security tab, select your own account name and ensure you've got full access rights (i.e. all available options are ticked). If they aren't there, add/update them. Then open the folder and ensure you've got full rights for the "EVE" sub folder (or just rename or delete it, so it's recreated - existing screenshots and logs will get lost if you delete it!).

Looking for more thoughts? Follow me on Twitter.