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EVE New Citizens Q&A

 
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This is in as a petition, but should be seen on the forum.

Author
Rao Kappa
Native Freshfood
Minmatar Republic
#21 - 2012-02-29 08:44:28 UTC
Okay, serious response...

Could the new player experience be more user friendly?

Of course, it could. There's always room for improvement.

On the other hand, I think it gives players just enough info to get the brain geared towards thinking like an Eve player, and not an MMO one. Eve is a completely unique and difficult experience, and it is unlike any other MMO on the market. It requires you to think, to plan, to look forward, to cheat, to steal, to deceive, to help, to build...whatever...it helps prepare you for the meta aspect of this game, such as googling your issues, or figuring out how to work up to a specific ship or skill...how to interact with other players and how important the group dynamic of Eve is when it comes to your continued survival in New Eden.

Eve's NPE does a solid job for the type of player this game is designed around.
U'Mad Brogue
Doomheim
#22 - 2012-02-29 08:52:58 UTC  |  Edited by: U'Mad Brogue
Scien, I recognise all of that. This is, after all, an alt. I did make it through the first time, and am not uncomfortable figuring things out for myself (or asking someone who does know).

My whole reason for the post is that only a foolish developer would intentionally make these things obscure to a new player. These missions have been around a good while now, there's no reason they can't have been polished by now. Doing a better job of explaining things is not dumbing down the game (as some have suggested), and needless obfuscation only adds fun for some of our more obsessively disordered friends here.

BTW: I figured I'd add the GM response to the petition, as it was there when I logged in today.
GM Eskimo wrote:
Hi, GM Eskimo here,

Thanks for getting into touch.

The best way to bring this to the attention of the Developers is to bring the matter up on the forums, the 'Features and Ideas Discussion' specifically. While the Devs may or may not participate in the discussions there, they do follow it to see what players think could or should be improved or added in the game.

Best Regards,
GM Eskimo
The EVE Online Customer Support Team


As stated before, fixing these missions is not going to change the game mechanics. So why the butthurt from so many about this topic? R u mad? R u sad? R u a wizard? Lol
Grikath
Deep Core Mining Inc.
Caldari State
#23 - 2012-02-29 10:05:12 UTC
Nah.. but this part of the forum just might not be the right place to start a rant on the NPE and (lack of) quality/useability thereof.

There's a whole Dev thread about the NPE on top, there's Jita park, and all the other places here where you can rant/troll to your hearts' content.
Venting your frustration in a newbie forum, without actually making any constructive suggestions makes you look, well.... lame.

As clunky as the NPE is, it does show you the possible "career" options, it does hand you the civvy grade items you need, and it does show you the bare basics.
Since it is overlaid on the game itself it does not make an exception for the fact that you need to fulfill prereq's to use certain skills ( oh wait, that is a lesson in itself Roll), so you will need to train some skills to complete the tutorial, which takes.. what... a couple of minutes, hours max, even when not optimised/cybered to your eyeballs, so you may have to switch skills to quick-train something you want to do, interrupting long-term training. ( another important lesson ).

You can rant and rave about it, but the NPE must comply with the rules of this "universe" , and it does. It's up to the people who use the NPE to learn the lessons it teaches.

Highsec isn't "Safe".  Neither is it a playground for bullies and bottomfeeders. So stop complaining and start playing the game already.

U'Mad Brogue
Doomheim
#24 - 2012-02-29 11:34:44 UTC
Not sure I'm "ranting and raving", I would prefer the term "marveling at complacency". And I don't think my criticism has lack constructive qualities.

  • Instructions need to be de-duped (why does it keep telling me how to use Acceleration Gates over, and over, and over again?)
  • Missions should give the tools needed for the next mission as a reward
  • Tool tips should not look like they're applied over the interface using MS Paint. They should incorporate the standard notification convention, with at most an extra halo. That will better teach what to look for
  • If you want someone to "use their brain" and figure out how, say so. don't just give them a mysterious mix of parts and expect someone with no familiarity to find anything except frustration.


The last point is important. EVE is a sandbox, and that's (I presume) why so many of us like it. It's a lot like LEGO. You can make the thing on the front of the box, or you can make whatever you want out of the parts. This is good. But the current NPE is like being given a huge box of lego, with a picture on the front, and no instruction on how to make the thing in that picture. You can/will/should make other things, but a better job of the initial instructions will encourage more people to step in and get creative once they have the basics down.
J'Poll
School of Applied Knowledge
Caldari State
#25 - 2012-02-29 12:52:06 UTC
Ares Renton wrote:
J'Poll wrote:
U'Mad Brogue wrote:
OK, I'm a patient guy, so I eventually made it through the tutorials on my first character. I figured since I was starting this new one, I would revisit them.

I recall the experience of the tutorials being incredibly frustrating. Roughly akin to what I'd expect from a circa 1992 turn based strategy game with low circulation. This opinion is only reinforced the second time around.

The example at hand is the combat mission where Aura starts telling you to buy and equip a Stasis Webifier without giving you the skill to do it (3'rd mission if I remember correctly). It's only 1 of MANY examples. I bulldozed through a few before making it out of the starting system.

Aura's verbal instructions do not coincide with written text. Do you realize how hard it is to hear one thing, read another (mayber, perhaps you actually expect the spoken word to coincide), and get the intended result? This is asinine. I work in an industry based on clear communication, this would get people killed.

The object of a tutorial is not to show off the technical features of the client, but rather to immerse the new player in the gameplay through interactivity. SIMPLE interactivity. By my count it's like you have at least three elements working at cross purposes.

Aura, the written text of the tutorials, and the tooltips that obscure the interface and don't disappear when the correct action is taken.

While I'm at it, taking the correct action should automatically advance the tutorial. why do I need to click next after I've done the right thing?

Yours, in disappointment,

U'Mad


U mad at Aura bro?

If you want a MMO where you are tought how every single action works and what everything does. Go and pay Blizzard money to play their game, it's a rollercoaster where Blizzard hold your hand the whole time.

EVE is a sandbox and not a rollercoaster theme park MMO. You have to do stuff yourself, read guides yourself, train you google-fu skills to level 11, etc. etc.

I would say be glad you have her, back in the days the tutorial was as following:

This is your rookie ship
This is miner, it mines
This is gun, it shoots
This is the undock button, good luck
Tutorial completed


You know, responses like this don't make the community seem friendly, and really don't encourage new players.

And why is it that every time a new player complains about the (horrible) new player experience, someone mentions WoW? If you go on the WoW forums, almost nobody mentions EVE when somebody complains.


Point is that the OP complains about the tutorials. I did the new tutorials lately with an alt to see how they changed it and they are 200% better then the tutorials I've had when I started with my main, these tutorials actually explain stuff if you take the time to read the screens that pop up.

OP wants a tutorial that holds your hand through everything EVE has to offer, but that isn't how EVE works. EVE isn't a rollercoaster MMO and should in no way be looked at like it is. Biggest part that makes EVE fun for most pilots is it's complexity and the ability to learn stuff yourself (usually through trial&error). Personally if EVE turns out into a handheld rollercoaster MMO like many others, there is no fun part in playing EVE anymore. I really like that you have to find 90% of the stuff out yourself, it makes it fun and also satisfying when you finally did accomplish the things you were doing.

Personal channel: Crazy Dutch Guy

Help channel: Help chat - Reloaded

Public roams channels: RvB Ganked / Redemption Road / Spectre Fleet / Bombers bar / The Content Club

J'Poll
School of Applied Knowledge
Caldari State
#26 - 2012-02-29 12:54:33 UTC
U'Mad Brogue wrote:
Scien, I recognise all of that. This is, after all, an alt. I did make it through the first time, and am not uncomfortable figuring things out for myself (or asking someone who does know).

My whole reason for the post is that only a foolish developer would intentionally make these things obscure to a new player. These missions have been around a good while now, there's no reason they can't have been polished by now. Doing a better job of explaining things is not dumbing down the game (as some have suggested), and needless obfuscation only adds fun for some of our more obsessively disordered friends here.

BTW: I figured I'd add the GM response to the petition, as it was there when I logged in today.
GM Eskimo wrote:
Hi, GM Eskimo here,

Thanks for getting into touch.

The best way to bring this to the attention of the Developers is to bring the matter up on the forums, the 'Features and Ideas Discussion' specifically. While the Devs may or may not participate in the discussions there, they do follow it to see what players think could or should be improved or added in the game.

Best Regards,
GM Eskimo
The EVE Online Customer Support Team


As stated before, fixing these missions is not going to change the game mechanics. So why the butthurt from so many about this topic? R u mad? R u sad? R u a wizard? Lol


Read the bold, italic and underscored part, looks like you have trouble posting stuff in the wrong forum parts

Personal channel: Crazy Dutch Guy

Help channel: Help chat - Reloaded

Public roams channels: RvB Ganked / Redemption Road / Spectre Fleet / Bombers bar / The Content Club

U'Mad Brogue
Doomheim
#27 - 2012-02-29 13:20:13 UTC
J'Poll wrote:
U'Mad Brogue wrote:
...
[quote=GM Eskimo]Hi, GM Eskimo here,

Thanks for getting into touch.

The best way to bring this to the attention of the Developers is to bring the matter up on the forums, the 'Features and Ideas Discussion' specifically.


Read the bold, italic and underscored part, looks like you have trouble posting stuff in the wrong forum parts


Read the thread, and you'll realise it was started a day before the GM response. J'Poll, feel free to use your leet moves to shuffle it over to the more appropriate forum (though it IS directly applicalbe to "new citizens"), or STFU.

Just because they're "better than when I was a new capsuleer and we had to peddle our crappy rookie bycicles at 200 rpm just to warp to the mission location" doesn't mean they're any good.

If it will help you J'Poll, I'll hold your hand and help you "read for comprehension" from the start of the thread. Take your Ritalin and sit in the corner til you calm down!
Keno Skir
#28 - 2012-02-29 16:01:57 UTC
Ares Renton wrote:
And why is it that every time a new player complains about the (horrible) new player experience, someone mentions WoW? If you go on the WoW forums, almost nobody mentions EVE when somebody complains.


Haha enough said buddy :D they probably shift their non-hacking players onto Farmville, natural progression.
Drew Solaert
Aliastra
Gallente Federation
#29 - 2012-02-29 18:12:29 UTC
Be happy with what you got.

It use to be (In CCP Soundwaves immortal words) "Welcome to EVE Online, here is a rubix cube. Now go **** yourself"

I lied :o

U'Mad Brogue
Doomheim
#30 - 2012-02-29 21:36:49 UTC
Drew Solaert wrote:
Be happy with what you got.

It use to be (In CCP Soundwaves immortal words) "Welcome to EVE Online, here is a rubix cube. Now go **** yourself"


working on a translation...how's this:


Grandpa Abe Solaert wrote:
"Now my story begins in 19-dickety-two. We had to say 'dickety' cause the Kaiser had stolen our word 'twenty'. I chased that rascal to get it back, but gave up after dickety-six miles."

Blink

Point was, it's not about "what I've got". It's about the actually new players. Glad it's better now, but it's still not good. Sounds like a lot of folks don't want anyone new to play in their sandbox. Afraid they'll take your stuff?
Kraven Stark
Caldari Provisions
Caldari State
#31 - 2012-02-29 21:53:24 UTC
U'Mad Brogue wrote:
Drew Solaert wrote:
Be happy with what you got.

It use to be (In CCP Soundwaves immortal words) "Welcome to EVE Online, here is a rubix cube. Now go **** yourself"


working on a translation...how's this:


Grandpa Abe Solaert wrote:
"Now my story begins in 19-dickety-two. We had to say 'dickety' cause the Kaiser had stolen our word 'twenty'. I chased that rascal to get it back, but gave up after dickety-six miles."

Blink

Point was, it's not about "what I've got". It's about the actually new players. Glad it's better now, but it's still not good. Sounds like a lot of folks don't want anyone new to play in their sandbox. Afraid they'll take your stuff?


Well with the general attitude you have shown in this thread, can you blame them?

If every new player had your attitude, I'm sure the CSM would have encourage CCP to make the tutorial as confusing as possible so that the only way new players could have any chance at the game is via Corp interaction where someone with your attitude would have been quickly booted to figure it out yourself.
Kaneda Kurosawa
Science and Trade Institute
Caldari State
#32 - 2012-03-01 08:57:46 UTC
Make the tutorials any easier and the learning curve becomes a cliff face that new players will be unable to climb even with the right gear.

Never had any problems with the current tutorials, and when I did have an issue after them the ingame chat / google / forums gave me the answer.

Ding a ding dang my dang along ling long

DeMichael Crimson
Republic University
Minmatar Republic
#33 - 2012-03-01 09:47:00 UTC
Kraven Stark wrote:
U'Mad Brogue wrote:
Drew Solaert wrote:
Be happy with what you got.

It use to be (In CCP Soundwaves immortal words) "Welcome to EVE Online, here is a rubix cube. Now go **** yourself"


working on a translation...how's this:


Grandpa Abe Solaert wrote:
"Now my story begins in 19-dickety-two. We had to say 'dickety' cause the Kaiser had stolen our word 'twenty'. I chased that rascal to get it back, but gave up after dickety-six miles."

Blink

Point was, it's not about "what I've got". It's about the actually new players. Glad it's better now, but it's still not good. Sounds like a lot of folks don't want anyone new to play in their sandbox. Afraid they'll take your stuff?


Well with the general attitude you have shown in this thread, can you blame them?

If every new player had your attitude, I'm sure the CSM would have encourage CCP to make the tutorial as confusing as possible so that the only way new players could have any chance at the game is via Corp interaction where someone with your attitude would have been quickly booted to figure it out yourself.

The problem is the general attitude from players towards the OP.

CCP themselves have stated they want to make the New Player Experience much more helpful for new players to get into this game.

The whole idea of a tutorial is to explain the game functions without having to goggle or seek answers in chat / forums.
J'Poll
School of Applied Knowledge
Caldari State
#34 - 2012-03-01 11:20:56 UTC  |  Edited by: J'Poll
Kaneda Kurosawa wrote:
Make the tutorials any easier and the learning curve becomes a cliff face that new players will be unable to climb even with the right gear.

Never had any problems with the current tutorials, and when I did have an issue after them the ingame chat / google / forums gave me the answer.


Agreed.

Friend of mine just started EVE 1 week ago and he did the tutorials and only once contacted me because he didn't know what to do (as usual it was the probing tutorial he was stuck in).

So in my opinion, that means that tutorials do what they are suppose to do, which is tutor you the basic game stuff.
He know knows what the main professions are and how to basically fit ships, true he isn't a master in fitting and makes the same mistakes any new pilot likely makes but then again, he is new so he doesn't know better.

But he is open minded and not afraid to look up or ask questions he has. And that is exactly the type of players EVE is created for, the more pro-active ones that aren't afraid to do stuff them self. Explaining every single thing in EVE turns it into any other WoW-clone already existing, including the lazy MMO players they have. Also, if you want to explain every single thing in the tutorial, you will be running tutorials for your first month in EVE, as there is so much to do in EVE that it would take a long time to explain it all.

If people just don't like how EVE works, then EVE isn't the game for them. There are still plenty of new players that actually like how it works and that you have to do a lot of learning yourself. And with that only the real valuable players stick around.

Don't get me wrong, there are still a couple of bugs in the tutorials, like letting you use a stasis webifier on a tutorial and as reward you get the web. That is kind of useless and should be reworked, but in general the tutorials are good and don't need any expansion on what they cover.

EDIT:

I lol'ed about you complaining that replies in this topic might scare of new players. By your OP alone you will scare a lot of people away, as they read it and then think that this game is terrible.

And as this is an alt, why do you complain about it, afraid that with more new players they actually come after your shiny ships.
I actually love more people in game, even if they are new players. Because new players who have the attitute to learn stuff will be come older and better players. This means more people to fly with or shoot at in the end.

Personal channel: Crazy Dutch Guy

Help channel: Help chat - Reloaded

Public roams channels: RvB Ganked / Redemption Road / Spectre Fleet / Bombers bar / The Content Club

J'Poll
School of Applied Knowledge
Caldari State
#35 - 2012-03-01 11:32:38 UTC
DeMichael Crimson wrote:
Kraven Stark wrote:
U'Mad Brogue wrote:
Drew Solaert wrote:
Be happy with what you got.

It use to be (In CCP Soundwaves immortal words) "Welcome to EVE Online, here is a rubix cube. Now go **** yourself"


working on a translation...how's this:


Grandpa Abe Solaert wrote:
"Now my story begins in 19-dickety-two. We had to say 'dickety' cause the Kaiser had stolen our word 'twenty'. I chased that rascal to get it back, but gave up after dickety-six miles."

Blink

Point was, it's not about "what I've got". It's about the actually new players. Glad it's better now, but it's still not good. Sounds like a lot of folks don't want anyone new to play in their sandbox. Afraid they'll take your stuff?


Well with the general attitude you have shown in this thread, can you blame them?

If every new player had your attitude, I'm sure the CSM would have encourage CCP to make the tutorial as confusing as possible so that the only way new players could have any chance at the game is via Corp interaction where someone with your attitude would have been quickly booted to figure it out yourself.

The problem is the general attitude from players towards the OP.

CCP themselves have stated they want to make the New Player Experience much more helpful for new players to get into this game.

The whole idea of a tutorial is to explain the game functions without having to goggle or seek answers in chat / forums.


Agreed some of the tutorials need a bit of tweeking, but making all tutorials so easy that a chimp can run them means a lot of people will join the game and play it as a solo part.

I liked the part where I had to ask others for solutions when I started (and then there were a lot of problems with the tutorials), this gets you into touch with other players and you will make friends among them. After all EVE is an MMO, so it should be played with other players.

Personal channel: Crazy Dutch Guy

Help channel: Help chat - Reloaded

Public roams channels: RvB Ganked / Redemption Road / Spectre Fleet / Bombers bar / The Content Club

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