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EVE New Citizens Q&A

 
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This is in as a petition, but should be seen on the forum.

Author
U'Mad Brogue
Doomheim
#1 - 2012-02-28 06:17:16 UTC
OK, I'm a patient guy, so I eventually made it through the tutorials on my first character. I figured since I was starting this new one, I would revisit them.

I recall the experience of the tutorials being incredibly frustrating. Roughly akin to what I'd expect from a circa 1992 turn based strategy game with low circulation. This opinion is only reinforced the second time around.

The example at hand is the combat mission where Aura starts telling you to buy and equip a Stasis Webifier without giving you the skill to do it (3'rd mission if I remember correctly). It's only 1 of MANY examples. I bulldozed through a few before making it out of the starting system.

Aura's verbal instructions do not coincide with written text. Do you realize how hard it is to hear one thing, read another (mayber, perhaps you actually expect the spoken word to coincide), and get the intended result? This is asinine. I work in an industry based on clear communication, this would get people killed.

The object of a tutorial is not to show off the technical features of the client, but rather to immerse the new player in the gameplay through interactivity. SIMPLE interactivity. By my count it's like you have at least three elements working at cross purposes.

Aura, the written text of the tutorials, and the tooltips that obscure the interface and don't disappear when the correct action is taken.

While I'm at it, taking the correct action should automatically advance the tutorial. why do I need to click next after I've done the right thing?

Yours, in disappointment,

U'Mad
J'Poll
School of Applied Knowledge
Caldari State
#2 - 2012-02-28 09:13:03 UTC  |  Edited by: J'Poll
U'Mad Brogue wrote:
OK, I'm a patient guy, so I eventually made it through the tutorials on my first character. I figured since I was starting this new one, I would revisit them.

I recall the experience of the tutorials being incredibly frustrating. Roughly akin to what I'd expect from a circa 1992 turn based strategy game with low circulation. This opinion is only reinforced the second time around.

The example at hand is the combat mission where Aura starts telling you to buy and equip a Stasis Webifier without giving you the skill to do it (3'rd mission if I remember correctly). It's only 1 of MANY examples. I bulldozed through a few before making it out of the starting system.

Aura's verbal instructions do not coincide with written text. Do you realize how hard it is to hear one thing, read another (mayber, perhaps you actually expect the spoken word to coincide), and get the intended result? This is asinine. I work in an industry based on clear communication, this would get people killed.

The object of a tutorial is not to show off the technical features of the client, but rather to immerse the new player in the gameplay through interactivity. SIMPLE interactivity. By my count it's like you have at least three elements working at cross purposes.

Aura, the written text of the tutorials, and the tooltips that obscure the interface and don't disappear when the correct action is taken.

While I'm at it, taking the correct action should automatically advance the tutorial. why do I need to click next after I've done the right thing?

Yours, in disappointment,

U'Mad


U mad at Aura bro?

If you want a MMO where you are tought how every single action works and what everything does. Go and pay Blizzard money to play their game, it's a rollercoaster where Blizzard hold your hand the whole time.

EVE is a sandbox and not a rollercoaster theme park MMO. You have to do stuff yourself, read guides yourself, train you google-fu skills to level 11, etc. etc.

I would say be glad you have her, back in the days the tutorial was as following:

This is your rookie ship
This is miner, it mines
This is gun, it shoots
This is the undock button, good luck
Tutorial completed

Personal channel: Crazy Dutch Guy

Help channel: Help chat - Reloaded

Public roams channels: RvB Ganked / Redemption Road / Spectre Fleet / Bombers bar / The Content Club

Chal0ner
Hideaway Hunters
The Hideaway.
#3 - 2012-02-28 09:37:36 UTC
Haven't done the new tutorials - barely did the old ones.
But.

EVE isn't a hand holding game. The tutorials are supposed to give you the bare minimal introduction and then you are on your own to figure the rest out. If you are looking for a hand holding game, I suggest you look elsewhere.

That said, there's a project about to improve the tutorials - I hope you gave more feedback for them to look at in the petition, rather than this vague whiny thing.
Sin Pew
Ministry of War
Amarr Empire
#4 - 2012-02-28 09:42:43 UTC
There's a long thread discussing ways to improve the new player experience, feel free to contribute with suggestions to improve them.

[i]"haiku are easy, But sometimes they don't make sense, Refrigerator."[/i]

Xerces Ynx
Aliastra
Gallente Federation
#5 - 2012-02-28 11:03:03 UTC  |  Edited by: Xerces Ynx
U'Mad Brogue wrote:
OK, I'm a patient guy, so I eventually made it through the tutorials on my first character. I figured since I was starting this new one, I would revisit them...

Calm down and relax. Don't hurry yourself. Read everything carefully and try out things not covered in the tutorial. Explore, experiment, expand (your knowledge). You don't know what that funny looking button does? Push it. If nothing happends, click on some object and push it again. You need to learn the game yourself. There's a huge number of guides and articles about EVE for new players. Find them, read/watch them. EVE University published a series of movies(*) covering character creation, Aura's missions and tutorials (career agent missions... I know that's not technically a tutorial, but we all call it that way), step by step with commentary. You should watch it, even if you finished all the tutorial missions. I did and I learned new things.

EVE is harsh not only because you can lose your ship anywhere, anytime(**). It's also because it forces you to learn on your own, to make mistakes and fix them and to think, think, think. It's a game for people who need intelectual challange, who want to learn new things all the time. You can't master EVE in a few days, weeks or months. You need years for that (and I'm still not sure you can master entire EVE).

Some time ago I decided to try Planetary Interaction. There is no tutorial for that. It's complicated but logic. After like hour or two of clicking, trying, moving icons etc. I had a working planetary installation producing stuff. I can't even tell how extremely fun that time was. Then I looked up some video tutorials to see what I did wrong. It turned out I don't need a warehouse, Command Center can be placed anywhere and all modules don't have to be connected with it. New things learned!

You can play EVE casualy, but EVE is not a casual game. You need to invest your time and tears in it, but payout is great.


(*) EVE is the only game that have numerous tutorials to the tutorial...
(**) Ship spinning at NPC station is the only "safe" activity in EVE.

Error reading signature file: /home/xerces/.signature: No such file or directory

U'Mad Brogue
Doomheim
#6 - 2012-02-28 11:28:11 UTC
Wow, I really love hearing people defend an indefensibly poor job of introducing first time players to the game. If the point is to be harsh, why not just throw folks out there with nothing at all.

Quote:
Here's your ship. You know where your mouse and keyboard are. Have fun! Hope you subscribe and love the game that explains itself like a clumsy 13 year old trying to talk to a girl for the first time.


Ok, mixed my metaphors, now the game is the player. But that player can't get any game if he thinks that he deserves to be understood. EVE is full of great excrement (this is obviously an alt), and I powered through the bullshit introduction to it. I know others who quit, who are every bit as capable as any of you (and typically more capable than me) at playing a game.

The point is not to scare off folks with ham-handed, english-as-a-second-language, let's-all-just-revert-to-Space-Quest-II-level-of-interaction tutorials. Stop. I take that back. Space Quest II was quite good in it's time.

What needs to be dumbed down about making a better tutorial? Does this change the game mechanics?

Sin Pew: yes, I know there are threads about this already, but given the stupendous lack of effort already put into it by CCP (go ahead and prove me wrong misc dev poster) it needs emphasis.

Xerces: thanks for your history. I didn't ask, or care. This is all about the disfunctional tutorials.

Chal0ner: see above answers, don't cry.

J'Poll: Thanks for the "git off my lawn speech. For the most part, refer to Chal0ner's answer. At least you were amusing for the first 5 words.
Xerces Ynx
Aliastra
Gallente Federation
#7 - 2012-02-28 13:01:45 UTC
U'Mad Brogue wrote:
Xerces: thanks for your history. I didn't ask, or care. This is all about the disfunctional tutorials.

The point of that story was: learning the game by yourself is part of the fun here and you can do well without tutorials. Sorry you didn't catch that. Maybe paying more attention to what you read would help you with it and the tutorials.

Hard information for you: many players did all the tutorials and had not much problem with it. Few players (including you) are crying about it. Maybe this game is just not for you? Think about it. You are QQing so early in the game and it gets harder and harder later on.

Tutorials aren't perfect and we all know that, including CCP. I'm sure it will change in the near future (there was a devblog about that lately). Until then, put some effort into playing and learning the game, because one thing is certain - tutorials won't cover all the mechanism in EVE, only bare minimum (which is a lot).

And I wouldn't call tutorials disfunctional... a bit flawed maybe, but they do the job.

Error reading signature file: /home/xerces/.signature: No such file or directory

Sin Pew
Ministry of War
Amarr Empire
#8 - 2012-02-28 13:21:02 UTC
You're right, people would get killed if improvement efforts were announced and centralized, let's just collect gossips and coffee break tell tales.

[i]"haiku are easy, But sometimes they don't make sense, Refrigerator."[/i]

Xerces Ynx
Aliastra
Gallente Federation
#9 - 2012-02-28 13:45:15 UTC
Sin Pew wrote:
You're right, people would get killed if improvement efforts were announced and centralized, let's just collect gossips and coffee break tell tales.

Well, it's a social game, right? ;)

Error reading signature file: /home/xerces/.signature: No such file or directory

Sin Pew
Ministry of War
Amarr Empire
#10 - 2012-02-28 14:13:52 UTC
Xerces Ynx wrote:
Sin Pew wrote:
You're right, people would get killed if improvement efforts were announced and centralized, let's just collect gossips and coffee break tell tales.

Well, it's a social game, right? ;)

Right, and where you get to kill other people... wait...

[i]"haiku are easy, But sometimes they don't make sense, Refrigerator."[/i]

Kraven Stark
Caldari Provisions
Caldari State
#11 - 2012-02-28 14:38:13 UTC
U'Mad Brogue wrote:
OK, I'm a patient guy, so I eventually made it through the tutorials on my first character. I figured since I was starting this new one, I would revisit them.

*SNIP*

U'Mad


Unfortunately create a competent tutorial for this game has been even more complicated. The new tutorial is far and away better than the old one, but it is far from perfect, obviously.

Rather than try to get everything perfect, they put a serviceable tutorial in game and have been improving it along the way. CCP really does like feedback about the tutorial and there is a thread for changes which someone already posted..

Also, I hope you like being trolled. You picked the wrong name to complain about anything.
Tidurious
Blatant Alt Corp
#12 - 2012-02-28 22:32:30 UTC
There used to hardly BE a tutorial, and it was beautiful. This game has a steep learning curve and encourages player interaction. You shouldn't be learning everything from the tutorials. You should be learning from other players. You should be experiencing the fun that comes with accidentally going in to low w/o knowing what you did and being podded.

Get over it.
Rao Kappa
Native Freshfood
Minmatar Republic
#13 - 2012-02-28 23:29:07 UTC
So, the guy named 'U mad,' who assumed this moniker based off the meme that mimics folks who get mad at something while being openly mocked by the noisy masses, is himself 'mad?'

Living proof the universe, and in this case, Eve itself, does have a sense of humor.
Katie Frost
Ministry of War
Amarr Empire
#14 - 2012-02-28 23:31:32 UTC
I think some of the replies to the OP in this thread are overly harsh. It's not 'black and white' and both sides of the argument have merit.

Tutorials currently in the game do have their own set of issues and should be reviewed by CCP who generally base this as an introduction to the game for new players. It is in CCPs interest to ensure that these tutorials serve a purpose and one of these is inevitably to encourage a new player to stick around and subcribe to the game. As a result, feedback like the OPs, should be given due consideration.

On the other hand, I agree that the tutorials should not hand-hold new players into the game and the expectation of this should be avoided. As mentioned, one of the truly immersing features of EvE is its freedom for players to do what they want and learn by trial and error. The tutorials, when I used to do them, provided me with just enough knowledge to get out and learn the very basic concepts of EvE. I liked this approach and as a result the learning that came afterwards was that much rewarding as it was a part of my own exploration of the EvE universe. That is not to say however, that improvements to the current tutorial system could not be improved.
Scien Inkunen
Deep Core Mining Inc.
Caldari State
#15 - 2012-02-28 23:58:53 UTC
U'Mad Brogue wrote:
OK, I'm a patient guy, so I eventually made it through the tutorials on my first character. I figured since I was starting this new one, I would revisit them.

I recall the experience of the tutorials being incredibly frustrating. Roughly akin to what I'd expect from a circa 1992 turn based strategy game with low circulation. This opinion is only reinforced the second time around.

The example at hand is the combat mission where Aura starts telling you to buy and equip a Stasis Webifier without giving you the skill to do it (3'rd mission if I remember correctly). It's only 1 of MANY examples. I bulldozed through a few before making it out of the starting system.

Aura's verbal instructions do not coincide with written text. Do you realize how hard it is to hear one thing, read another (mayber, perhaps you actually expect the spoken word to coincide), and get the intended result? This is asinine. I work in an industry based on clear communication, this would get people killed.

The object of a tutorial is not to show off the technical features of the client, but rather to immerse the new player in the gameplay through interactivity. SIMPLE interactivity. By my count it's like you have at least three elements working at cross purposes.

Aura, the written text of the tutorials, and the tooltips that obscure the interface and don't disappear when the correct action is taken.

While I'm at it, taking the correct action should automatically advance the tutorial. why do I need to click next after I've done the right thing?

Yours, in disappointment,

U'Mad



You should develop a new game and take the majority of EVE players. You have my full support for that.

Read the "Fart file" and you will understand the meaning of life !

Syds Sinclair
University of Caille
Gallente Federation
#16 - 2012-02-29 00:41:43 UTC
..I have a few view points on this.

On the one hand, I have to say, stfu and play the game. Read the history of all Eve. (google it)
Read about Eve bank.
Read any of the wonderful stories that don't involve the tutorial ho,ding your hand.

Want to learn how to mine? Google it and on the first page Haladas (sp?) complete mining guide will be there.
Want to WH? Google it.

Matter of fact, tell me what you want to do and I'll google it and post it here for you.

On the other hand, CCP could make the introduction to this sand box a little less cat poop and a little more sand castle.
Vimsy Vortis
Shoulda Checked Local
Break-A-Wish Foundation
#17 - 2012-02-29 01:33:49 UTC  |  Edited by: Vimsy Vortis
Guys. The new player experience being confusing and inconsistent is a bad thing that negatively effects the health of the game. As EVE players that isn't something you should want and it certainly isn't something you should defend.

EVE should be hard because it is hard, not because the tutorials have multiple personality disorder and newbies get confused and quit before they even sub.
Keno Skir
#18 - 2012-02-29 03:31:17 UTC
While i agree it would be nice if it was all fit together a bit nicer, i must say i had no problems what so ever with the tutorials. I read carefully everything i was given to read and didn't skip parts i thought were to easy and i didn't scan over text i thought was unimportant. Having completed the tutorials on several chars over the years i have seen ways they could be improved, but i surely dont believe they are as hard or broken as some people make out.

While there are bugs which should be petitioned and fixed, the vast majority of problems i'v heard about have arisen from a small mistake or over-look on the part of the new player. Mistakes are easy to make in EvE and maybe the instructions in the tutorials could flash brighter and disappear when you complete them, but with a bit of careful thought most people will work it out assuming they aren't grossly underage for EvE or majorly un tech-savy for some other reason...
Ares Renton
Deep Core Mining Inc.
Caldari State
#19 - 2012-02-29 04:31:49 UTC
J'Poll wrote:
U'Mad Brogue wrote:
OK, I'm a patient guy, so I eventually made it through the tutorials on my first character. I figured since I was starting this new one, I would revisit them.

I recall the experience of the tutorials being incredibly frustrating. Roughly akin to what I'd expect from a circa 1992 turn based strategy game with low circulation. This opinion is only reinforced the second time around.

The example at hand is the combat mission where Aura starts telling you to buy and equip a Stasis Webifier without giving you the skill to do it (3'rd mission if I remember correctly). It's only 1 of MANY examples. I bulldozed through a few before making it out of the starting system.

Aura's verbal instructions do not coincide with written text. Do you realize how hard it is to hear one thing, read another (mayber, perhaps you actually expect the spoken word to coincide), and get the intended result? This is asinine. I work in an industry based on clear communication, this would get people killed.

The object of a tutorial is not to show off the technical features of the client, but rather to immerse the new player in the gameplay through interactivity. SIMPLE interactivity. By my count it's like you have at least three elements working at cross purposes.

Aura, the written text of the tutorials, and the tooltips that obscure the interface and don't disappear when the correct action is taken.

While I'm at it, taking the correct action should automatically advance the tutorial. why do I need to click next after I've done the right thing?

Yours, in disappointment,

U'Mad


U mad at Aura bro?

If you want a MMO where you are tought how every single action works and what everything does. Go and pay Blizzard money to play their game, it's a rollercoaster where Blizzard hold your hand the whole time.

EVE is a sandbox and not a rollercoaster theme park MMO. You have to do stuff yourself, read guides yourself, train you google-fu skills to level 11, etc. etc.

I would say be glad you have her, back in the days the tutorial was as following:

This is your rookie ship
This is miner, it mines
This is gun, it shoots
This is the undock button, good luck
Tutorial completed


You know, responses like this don't make the community seem friendly, and really don't encourage new players.

And why is it that every time a new player complains about the (horrible) new player experience, someone mentions WoW? If you go on the WoW forums, almost nobody mentions EVE when somebody complains.
Scien Inkunen
Deep Core Mining Inc.
Caldari State
#20 - 2012-02-29 07:50:29 UTC  |  Edited by: Scien Inkunen
.........

You know, responses like this don't make the community seem friendly, and really don't encourage new players.

And why is it that every time a new player complains about the (horrible) new player experience, someone mentions WoW? If you go on the WoW forums, almost nobody mentions EVE when somebody complains.[/quote]

and to OP:

Thing is that, yes, there are parts where missions are not explained well but, tutorials are O.K. - all you need to do is activate little more brain cells and you will be enlightened. If you are supposed to do something (e.g. with statis web) and you are not given that or you do not have skill to do it – it means that you must learn that skill immediately and buy the web to complete the tutorial. Simple as that. Brain (the head) is not only to balance the body, it has some more useful purpose – thinking. This is not foolproof game – it does need some initiative from your side.

Read the "Fart file" and you will understand the meaning of life !

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