Assembly Hall

CCP, can you please do something like an automated response system to petitions. I know you know how many petitions you have open at any time. I know you know some petitions take 5 mins, most take 10-15 (for investigation and maybe 5 more for reply) and some take hours and worse yet the q+a that ensues. But you can say a health average is 15min. Now say like over the holidays when you had 6000 some petitions it would be so simple to write a program that says.. 6000x15=90,000 minutes of work (holy **** lol) now divide that by how many gm's you have. idk the number but i know yall said it takes somewhere around 6 months to train a veteran eve player to be a fully fledged gm (they better get paid good for this crap lol) so it cant be too many. but lets say you got 10 people doing petitions. 8 hours a day. idk if you even have 24hr support but for arguments sake ill say you dont. so 90k minutes divided by 10 ppl thats 9000 minutes of work load. so 9000 minutes translates into 150 hours. 150 hours at 8 hours a day thats roughly 19 days (18.75) till someone could expect a response. (now it all makes sense.) so have the system say hey dude we recieved your petition, we love you and value you as a customer *EHUG HIGH FIVE BRO* we are a little behind and you can expect a reply in roughly 19 days. (i would cry, but at least i know your working it.) now i know you dont usually have such a high load of petitions as you did over the holidays due to gm's being home for xmas and drunk for new years and what not. and maybe you got more than 10 ppl working it. maybe you have longer than 8 hour days or more than one shift. idk i hope you do. But that would at least shut ppl up from emailing you multiple times asking *WTF MAN WHY ARENT YOU ANSWERING ME I HATE THIS GAME QQ IMMA GO PLAY WOW* Now after thats said, i would like to say thank you to the gm's i know your workload is astounding and the general eve player has no idea how much work actually goes into this stuff. just a suggestion it probably wont happen but hey maybe if some people read this they will gain some respect for the guys behind the scenes. Oh, and kudos to the other departments too like all you artsy guys who make planets look cool and programmers and on and on. Wall of text finished fly safe!

TLDR: make an automated reply for petitions with an estimated response time

The place for stupid ideas that are poorly written out is called the "Features and Ideas Discussion" subforum, and it's over there:

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