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Cannot log in without going to character creation - help pls

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CCP Explorer
C C P
C C P Alliance
#61 - 2012-02-28 14:39:53 UTC  |  Edited by: CCP Explorer
We ran a script today on all the characters that could be experiencing this problem. For the details of the problems, please refer to CCP GingerDude's earlier post in this thread (https://forums.eveonline.com/default.aspx?g=posts&m=493100#post493100).

All in all we converted 256,281 characters from the old format to the new format. Conversion took around one hour on one node on TQ (with max CPU around 30% and issuing about 1.8 million DB calls) with a conversion warning being issued on just one character out this approx. quarter of a million.

If anyone experiences any further problems like the one described in this thread then please post the details here and CCP karkur will be glad to help you out! Big smile

Erlendur S. Thorsteinsson | Senior Development Director | EVE Online // CCP Games | @CCP_Explorer
Alzheim
Perkone
Caldari State
#62 - 2012-05-09 03:07:04 UTC  |  Edited by: Alzheim
Could you restore my old portrait perhaps?

I'm also having problems with the sculptor / generator and I filed a petition.

When i enter the character creator it keeps loading but nothing ever happens...

All i get is the background and can hover my cursor over where the face etc should be and sometimes get blue highlights.

I never actually see the character and it keeps loading forever, also making a new alt does the same thing.

I'm returning to EVE from 2007 so I dont know if its possible Sad

Also could you fix my character "Carnyx"?

*EDIT*

I used a friend's computer to get through the character creator. Nevermind
Doctor Ungabungas
Doomheim
#63 - 2012-05-09 03:53:59 UTC
Neska T'Kla wrote:
Thorn Galen wrote:
As far as I can recall, this will happen to any account logging in that has never had an Avatar before. In other words, your Avatar was blank before Incarna. From Incarna onwards, you are forced to have an Avatar for your ingame Character, no longer just a blank profile picture. Just saying, something I know I read some time ago.

o/


As we're "just saying"... you might want to reread the posts from the people saying there is a problem... specifically the bits about already having gone through the sculpting when incarna was released...


We have been forced through the process multiple times. So just because they have an incarna avatar doesn' tmean they don't have to do it again.

In fact, the fact they are being forced to do it again is pretty strong evidence that they have to do it again.
Mars Theran
Foreign Interloper
#64 - 2012-05-09 04:10:31 UTC  |  Edited by: Mars Theran
CCP karkur wrote:
Vakasho Umi Kenshar wrote:
Confirming the issue is still well alive, I have the problem on this character as well. I've already remade another alt, but if you need some sort of guinea pig to test a large scale solution, feel free to have a look on this one.

I don't plan logging him in any foreseeable future, so no need for a quick fix - I will eventually delete him anyway.
Thanks, I'll that in mindSmile I think at some point we will run a script that converts all the unconverted characters, but until then the "issue is still alive".

Rukongara wrote:
(modeled after me)
do we have a thread where people who modeled their characters after themselves post photos of their RL character?... we should because that would be a fun thread Big smile


I don't think they have a face in EVE that could look like mine, but this is close enough. ..actually nowhere near, but eh.. I suppose I could try and sculpt one, but I've been through all the avatars and never saw a resemblance with any sculpting. I'm just a weird looking English-Scandinavian dude with a long jaw. Smile

edit: yeah, not really possibly. Can get close with Deteis, and Brutor, sort of near with Gallente, but not really. Maybe after the next update. Smile ..or after making mixed possible.
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CCP karkur
C C P
C C P Alliance
#65 - 2012-05-14 23:19:37 UTC
Alzheim wrote:
Could you restore my old portrait perhaps?

I'm also having problems with the sculptor / generator and I filed a petition.

When i enter the character creator it keeps loading but nothing ever happens...

All i get is the background and can hover my cursor over where the face etc should be and sometimes get blue highlights.

I never actually see the character and it keeps loading forever, also making a new alt does the same thing.

I'm returning to EVE from 2007 so I dont know if its possible Sad

Also could you fix my character "Carnyx"?

*EDIT*

I used a friend's computer to get through the character creator. Nevermind

Welcome back! Big smile I'm sorry the character creator didn't work for you, but I'm glad you have a face now P

I was actually not restoring old old portraits, just characters that had been created when the character creator came out, but had not logged in from May/June, and had not been converted properly. We have now converted all the characters, rather than have to do it on a case by case basis.

If you are still having this problem when you try to recustomize, try lowering all your grapics settings in the ESC menu, and if that doesn't work, you can send a bugreport on it, and we can try to figure out what's wrong. (when creating bugreports, it's best to reproduce the issue in the client, and then send the bugreport from the tool within the client, then we can see if there were any exceptions that might have caused the issue).

CCP karkur | Programmer | Team Five 0 | @CCP_karkur