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Issues, Workarounds & Localization

 
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Jumping from system to system - Load Lag

First post
Author
Nursultan
Pyrotechnics Inc.
#121 - 2012-02-15 09:52:34 UTC
Time-syncing has not fixed the problem for me.
Othran
Route One
#122 - 2012-02-15 16:01:40 UTC
Nursultan wrote:
Time-syncing has not fixed the problem for me.


I'd take a look for you to see if anything has changed mate but my ISP has so much packet loss I can't even load the market - can barely change skills. Been ongoing for ages now (and constant for 6 days) so I'm moving to another ISP.

Will take a look once moved.

Oh and anyone having problems playing Eve on Be or O2, its your ISP - they're clueless muppets (and inveterate liars too).
Kevda1
Elite Guards
#123 - 2012-02-15 21:33:31 UTC
Sabin Minks wrote:
Kevda1 wrote:

Simply pull out the BIOS battery of your motherboard and put it back in again, this resets all your sync settings back to default.

It has fixed my eve client and if the issue still occurs than simply replace the battery.

I hope that this helps you people that still have it.

I would also like to thank CCP for helping us greatly with this issue.

Thanks and bye.


Remind me to send you like 50mil. Fixed me right up. Jumping like the demigod that we are! thanks man.

namelessclone01
blackbox ops
#124 - 2012-02-19 17:25:40 UTC  |  Edited by: namelessclone01
I've never encountered problems like these before the Crucible 1.2 patch aka the Overview Improvement patch.
Now my overview got "improved" to the point of 20-40 seconds jump lag every 2nd or 3rd jump or so.

The system loads just fine, I can read and type in local, I can see bookmarks for a new system when I right-click (although I can't use them yet), i can d-scan to see what's waiting for me at the gate, but the overview, the nebula and the grid now take those precious 10-20-30-40 seconds to load. And this brings tears and suffering and potentially more tears, with me being a roaming explorer..

And yes, my computer time gets out of sync after some time spent in Eve. Again, I haven't noticed this problem before Crucible 1.2.

Any new developments on this issue? I would love to hear from CCP Habakuk on the progress (or regress for that matter).

EDIT: manually re-syncing the clock while staying logged in doesn't seem to solve the problem. I've just started using the more frequent automatic syncing and it remains to be seen if it affects things in any positive way.

The most baffling thing here is that the overview/grid lag doesn't happen on every jump.. You'd think that it would if time sync was the root of the issue..
Hakaru Ishiwara
Republic Military School
Minmatar Republic
#125 - 2012-02-19 18:44:12 UTC  |  Edited by: Hakaru Ishiwara
OMG. I just saw this thread... So, I'm not the only subscriber experiencing this issue.

Bug ID 123807 filed back on 2011.12.21, 06:34 and still not filtered.

I see this bug both when jumping random gates AND when bridging to places via titan portal.

EDIT: just read through the thread.... why on earth are we having to go so far as to edit the Windows registry in order to make the EVE service work as it once did prior to Crucible 1.x?

Recently, I flew a handful of clients ~20 jumps w/o issue. Does this mean that the time synchronization fix has been released on TQ? CCP?

Fyi, the Crucible 1.1 patch was not effective at resolving the problem and I saw / documented the defect as recently as Jan 29, 2011.

The diamond-in-the-rough here is that CCP QA personnel now have a new test case that they can build into their regression testing program. RollBig smileRoll

namelessclone01 wrote:
...
The most baffling thing here is that the overview/grid lag doesn't happen on every jump.. You'd think that it would if time sync was the root of the issue..
I hear that. While i have not experienced the defect w/in the past week or two, the problem occurred on seemingly random jumps.

For me, the straw that broke the camel's back was this bug coupled with the Time Dilation defect that crashed my EVE client. Either I had to relog to fix the time synchronization issue OR I was faced with a crashed client on a hostile gate.

+++++++ I have never shed a tear for a fellow EVE player until now. Mark “Seleene” Heard's Blog Honoring Sean "Vile Rat" Smith.

Molic Blackbird
Orion Faction Industries
Orion Consortium
#126 - 2012-02-19 22:40:26 UTC
I never had a problem until the Crucible 1.2 patch, but now I too am lagging after jumping through gates. The lag time can be up to 2 minutes. It makes jumping even a few jumps very frustrating.
Archinquisitor
KarmaFleet
Goonswarm Federation
#127 - 2012-02-20 22:31:22 UTC
Same problem here. Up to 5 minutes of jump lag. Totally unplayable.

For me the lag is connected to being in a fleet:
not fleeted -> no lag at all
small fleet -> 1-2 minutes lag
full fleet -> 3-5 minutes lag (or sometimes zero randomly)

And no, it is not fleet jump lag / tidi lag, i can be in a different
region and be the only one jumping, all that matters is if i am
in fleet or not and how large that fleet is.

Another observation: some parts of the UI are dysfunct,
like closing/minimizing windows. Can do so only from the
neocom on the side, but not in the window itself sometimes.

PLEASE PLEASE PLEASE fix this asap.
We got a war ongoing and beautiful fights.
Don't wanna miss!!!
Faffywaffy
Fremen Sietch
Evasive Maneuvering.
#128 - 2012-02-20 22:33:28 UTC
I also have started experiencing this problem after Crucible 1.2 (but not before).
CCP Habakuk
C C P
C C P Alliance
#129 - 2012-02-21 00:50:32 UTC
Molic Blackbird, Archinquisitor and Faffywaffy: Could you please write bugreports with logs from logserver.exe, so that I can have a look and check if it is the same old problem (which should be mostly fixed) or if anything new is going on with Crucible 1.2? Please add my name to the title or description, so that I can find the reports more easily.

For all others, who are still experiencing issues: Please also write bugreports about it with included log-files, we will keep trying to find better solutions - maybe there is something in the logs, which help us to pinpoint the remaining issues.

CCP Habakuk | EVE Quality Assurance | Team Five 0 | (Team Gridlock)

Bug reporting | Mass Testing

Togrockz
Brutor Tribe
Minmatar Republic
#130 - 2012-02-21 06:01:04 UTC
started having this problem as well after last week's patch, it makes the game pretty much unplayable.
Faffywaffy
Fremen Sietch
Evasive Maneuvering.
#131 - 2012-02-21 13:36:22 UTC
It seems that the problem does not occur when I'm flying solo; only when I'm in a fleet.
Archinquisitor
KarmaFleet
Goonswarm Federation
#132 - 2012-02-21 22:59:09 UTC
CCP Habakuk wrote:
Molic Blackbird, Archinquisitor and Faffywaffy: Could you please write bugreports with logs from logserver.exe, so that I can have a look and check if it is the same old problem (which should be mostly fixed) or if anything new is going on with Crucible 1.2? Please add my name to the title or description, so that I can find the reports more easily.

For all others, who are still experiencing issues: Please also write bugreports about it with included log-files, we will keep trying to find better solutions - maybe there is something in the logs, which help us to pinpoint the remaining issues.


Here you go. Sent.
Molic Blackbird
Orion Faction Industries
Orion Consortium
#133 - 2012-02-22 06:59:37 UTC
Bug report sent as well. Number 128447
CCP Habakuk
C C P
C C P Alliance
#134 - 2012-02-22 16:53:45 UTC  |  Edited by: CCP Habakuk
Archinquisitor, Molic Blackbird: Thank you for your bugreports! Your problems are indeed caused by clock drift problems - the drift is too high for our current re-sync system. We had a discussion about this and we will try to solve this with an additional re-sync, which is able to handle high drifts. The release date for this is not decided yet - we will update this thread as soon as it is decided.

You can check for how much your client is drifting in comparison to our server by running logserver.exe and searching the logs. Every 10 minutes following message will be logged, which states the current difference to the server:
*** Soft Clock Sync adjusting by

Btw: We could not find anything, which would explain this to be worse with Crucible 1.2 or which would explain it to be worse in fleets, except that the computer *might* be a bit slower, if it is running at full load (for example during fleet-fights). Please reply here and send bugreports, if you have any additional info.

CCP Habakuk | EVE Quality Assurance | Team Five 0 | (Team Gridlock)

Bug reporting | Mass Testing

ISquishWorms
#135 - 2012-02-23 12:05:02 UTC
CCP Habakuk wrote:
Btw: We could not find anything, which would explain this to be worse with Crucible 1.2 or which would explain it to be worse in fleets, except that the computer *might* be a bit slower, if it is running at full load (for example during fleet-fights). Please reply here and send bugreports, if you have any additional info.


I am having this issue as well, while you may not be able to find anything that would explain this being worse with Crucible I can confirm that I never suffered this problem prior to Crucible. Could it be something related to changing the session timers?

‘No, this isn't it at all. Make it more... psssshhhh’.

CCP Habakuk
C C P
C C P Alliance
#136 - 2012-02-23 12:21:11 UTC
ISquishWorms wrote:
CCP Habakuk wrote:
Btw: We could not find anything, which would explain this to be worse with Crucible 1.2 or which would explain it to be worse in fleets, except that the computer *might* be a bit slower, if it is running at full load (for example during fleet-fights). Please reply here and send bugreports, if you have any additional info.


I am having this issue as well, while you may not be able to find anything that would explain this being worse with Crucible I can confirm that I never suffered this problem prior to Crucible. Could it be something related to changing the session timers?


We know that the problem got more noticeable with the first step of enabling Time Dilation, which was in the middle of December, but the main change was several months earlier. With Crucible 1.1 the behavior was improved - but apparently not enough for users with a high clock drift. Crucible 1.2 should have not changed the behavior in any way - as far as we can tell.

CCP Habakuk | EVE Quality Assurance | Team Five 0 | (Team Gridlock)

Bug reporting | Mass Testing

Faffywaffy
Fremen Sietch
Evasive Maneuvering.
#137 - 2012-02-23 14:09:39 UTC
It doesn't seem to matter whether I'm in a big fleet or a small, or whether there is at all any fighting. As long as there is at least another person with me in fleet, I get random long delays jumping through a gate.
Jal Garai
Caldari Provisions
Caldari State
#138 - 2012-02-23 17:10:53 UTC  |  Edited by: Jal Garai
I posted earlier in this thread about identifying the clock drift on my system as being caused by a particular SSD.

Having replaced that I have had zero problems with clock-sync.

Now I know its tempting here to point the finger at CCP, and further investigastion may validate that, however we can all help ourselves by first checking whether the clock-drift is the product of our systems and merely exposed by Crucible. If so then fix the system and fix the problem.

People have repeatedly reported clock-drfit after Eve has been running a while. Have you actually checked whether your clock is drifting when Eve isn't loaded? If your system clock drift is significant enough then resyncing even every 15 minutes will not resolve the problem.


1. Fire up timesynctool and set it to update every 15 minutes.

2. Leave it running for a while whilst using the system for use other than Eve.

3. Check the logs.

4. If you're seeing drift of greater than +/- 50 ms every 15 minutes, excepting the first sync, then the problem may be capable of being remedied by you. My drift by way of referemce was nearly a minute every 15 min resync until resolved. Now its always below +/- 50 ms.


What you may have to do to remedy it I can't guarantee. My problem as stated I narrowed down to an SSD and replaced it. Others have suggested the BIOS battery. Experiment. Be patient. Be methodical. It may tale some time but frankly if you can find and fix the error yourself its going to be sooner than waiting for CCP to devise a solution.
Molic Blackbird
Orion Faction Industries
Orion Consortium
#139 - 2012-02-23 19:02:19 UTC  |  Edited by: Molic Blackbird
CCP Habakuk wrote:

You can check for how much your client is drifting in comparison to our server by running logserver.exe and searching the logs. Every 10 minutes following message will be logged, which states the current difference to the server:
*** Soft Clock Sync adjusting by


Using that bit of info, I'm attempting to find out exactly what conditions cause my clock drifting condition. I started out with just one client having one character sitting in the Jita 4-4 Station for 2 hours. In that time, the 'soft clock sync adjusting' value never got more then 0.45 seconds and was almost always 0.2 seconds or less.

I added a second client with the character sitting idle in station as the first character was. The Soft Clock adjustment went up immediately to 10 seconds and stayed there for the first hour. Over the next half hour it slowly jumped up to 20 seconds and stabilized there.

I then added a third client. All characters still just sitting idle in station. After almost an hour of running 3 clients, the last adjustment was 46 seconds and it seems to be growing. I'll let things run a bit long and see where the value ends up.


None are in a fleet, but it seem clear to me that running multiple clients is the cause of my clock drift.
Faffywaffy
Fremen Sietch
Evasive Maneuvering.
#140 - 2012-02-24 00:32:45 UTC
Hmm, actually, I am now flying all by myself (not in fleet), and still get frequent post-jump-delays.