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Awful customer service. Store order not shipped no replies to emails for over a week
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Mr Kidd
Center for Advanced Studies
Gallente Federation
#61 - 2012-02-10 15:00:21 UTC  |  Edited by: Mr Kidd
There are times I think, "Man, it would really be cool to have a Megathron model on my work desk or a coffee mug or key chain". I sometimes find myself looking at the items in the store with longing to purchase something of this game that I love so dear. Sometimes I even put items into my cart. And just as I pull my wallet out to input my CC info I remind myself of the multitudes of horror stories about the Eve store's horrible customer service and outrageous shipping. I sigh, put my wallet away and put the thought out of my mind.

Don't ban me, bro!
CoLe Blackblood
the united
#62 - 2012-02-10 15:07:10 UTC
Years ago I ordered a size L Concord shirt and got a M Caldari shirt in the mail. I'd think the Icelandians would know how to read english. I mean, they require it for the rest of us.
arcca jeth
Dark Alliance
#63 - 2012-02-10 17:58:02 UTC  |  Edited by: ISD Kreul Intentions
cannot believe some of the trolls here smacktalkin someone for spending money in the online store. for those like Bumblefck who cannot seem to grasp how someone might want to spend $300 because they are a FAN need to realize that there are crazy people out there who will pay $1000 for a baseball card of a guy....who played on a team....once...way back when.... Roll

so the OP is a fan of the ships and thinks that are cool and bought some models, which is revenue generated for CCP that helps support the game that we play and the forums we snip on. really gotta wonder the maturity level of the AVERAGE ADULTS that play this game LMAO grow up haters.

Please refrain from circumventing the profanity filter.
Thank you.
Doc Fury
Furious Enterprises
#64 - 2012-02-10 18:11:49 UTC
Mr Kidd wrote:
There are times I think, "Man, it would really be cool to have a Megathron model on my work desk or a coffee mug or key chain". I sometimes find myself looking at the items in the store with longing to purchase something of this game that I love so dear. Sometimes I even put items into my cart. And just as I pull my wallet out to input my CC info I remind myself of the multitudes of horror stories about the Eve store's horrible customer service and outrageous shipping. I sigh, put my wallet away and put the thought out of my mind.



Not empty quoting.

☼

There's a million angry citizens looking down their tubes..at me.
ACESsiggy
Deaths Consortium
#65 - 2012-02-10 18:13:14 UTC
What do you expect when it's not a U.S. company ... Lol

“The open-minded see the truth in different things: the narrow-minded see only the differences.”
ACESsiggy
Deaths Consortium
#66 - 2012-02-10 18:13:59 UTC
Mr Kidd wrote:
There are times I think, "Man, it would really be cool to have a Megathron model on my work desk or a coffee mug or key chain". I sometimes find myself looking at the items in the store with longing to purchase something of this game that I love so dear. Sometimes I even put items into my cart. And just as I pull my wallet out to input my CC info I remind myself of the multitudes of horror stories about the Eve store's horrible customer service and outrageous shipping. I sigh, put my wallet away and put the thought out of my mind.




DEV alt

“The open-minded see the truth in different things: the narrow-minded see only the differences.”
Ai Shun
#67 - 2012-02-10 18:39:00 UTC
ACESsiggy wrote:
What do you expect when it's not a U.S. company ... Lol


Good customer service.
Cindy Marco
Sebiestor Tribe
Minmatar Republic
#68 - 2012-02-10 20:31:21 UTC  |  Edited by: Cindy Marco
I have a very low opinion of the EVE store. I only shopped there one time, way back when it was still in Europe. It was kind of a test buy because they have lots of cool stuff, but I had never ordered an item from overseas before. I wanted to see how beat up a package would get.

Shipping was obscenely high. It took over a month to arrive. In fact, I had almost forgotten that I had made an order by the time it arrived. I had given up on it because I never received an update or tracking number.

I keep hoping to see a "Eve store has fixed its problems" or "Eve store : Great customer service" post, but until then I would stay away.

*EDIT*

Does any one know if CCP runs the store, or do they contract it out? I'm just curious.
Rath Kelbore
Caldari Provisions
Caldari State
#69 - 2012-02-10 20:33:26 UTC
To OP: Did this get resolved???

My GF bought me a raven model for christmas, it was on time they did however charge here something like 2 dollars more for shipping (according to her so who knows)then it said they were going to charge on the site.

I'm US btw, not sure if that makes a difference.

I wonder if the problem could be with the OP's bank or something instead of the store? Maybe holding up the payment or whatever.

I plan on living forever.......so far, so good.
RubyPorto
RubysRhymes
#70 - 2012-02-11 02:54:52 UTC
arcca jeth wrote:
cannot believe some of the trolls here smacktalkin someone for spending money in the online store. for those like Bumblefck who cannot seem to grasp how someone might want to spend $300 because they are a FAN need to realize that there are crazy people out there who will pay $1000 for a baseball card of a guy....who played on a team....once...way back when.... Roll

so the OP is a fan of the ships and thinks that are cool and bought some models, which is revenue generated for CCP that helps support the game that we play and the forums we snip on. really gotta wonder the maturity level of the AVERAGE ADULTS that play this game LMAO grow up haters.

Please refrain from circumventing the profanity filter.
Thank you.


So, you buy the thousand dollar jeans argument?

Good for you, NeX is your fault.

"It's easy to speak for the silent majority. They rarely object to what you put into their mouths." -Abrazzar "the risk of having your day ruined by other people is the cornerstone with which EVE was built" -CCP Solomon
Ashera Yune
Doomheim
#71 - 2012-02-11 03:02:43 UTC
It is hardly a surprise why CCP is in tough times. I don't care how good your overpriced models are, if you aren't going to respond, deliver, or let me know what's going on. Then I'm simply not going to buy it.


You can keep your models and let them gather dust.

"Yesterday we obeyed kings and bent our necks before emperors. But today we kneel only to truth."

 Kahlil Gibran
Mr M
Sebiestor Tribe
#72 - 2012-02-11 03:30:14 UTC
More Motorhead http://www.youtube.com/watch?v=WrAcmCIJUjo
Aah... take it easy.


Wait and see. Seems like the EVE Store has lower priority while they're working through the petition backlog.

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Kietay Ayari
Caldari State
#73 - 2012-02-11 03:56:27 UTC  |  Edited by: Kietay Ayari
What is with all the people in this thread acting like spending $300 on EVE stuff is wrong or silly. Beyond paying for living expenses the purpose of money is to entertain you. People spend thousands on old cars that never leave their garage, same thing with paintings, or models or televisions or *gasp* :O! Even your EVE subscription! If someone wants the items in the store that is why they exist. To be sold to those people to enjoy :3

Welcome to capitalism! Where something is worth anything people are willing to pay for it! ;D

Ferox #1