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Issues, Workarounds & Localization

 
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Crash when entering captain quarters

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Author
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kazunga Miromme
Center for Advanced Studies
Gallente Federation
#1 - 2012-02-09 01:58:04 UTC
Gforce 570gtx , have tried with all drivers from latest stable to latest beta, vista 64 i72600k.
CCP Sputnik
C C P
C C P Alliance
#2 - 2012-02-09 11:56:27 UTC
It seems like it is not enough to remove the driver again, are you crashing as well when you have station environments deactivated?

CCP Sputnik | Software Engineer | Team Undone Unit

My EVElopedia Talk My Broadcast Log
Winterbliss
Science and Trade Institute
Caldari State
#3 - 2012-02-09 12:29:03 UTC  |  Edited by: Winterbliss
CCP Sputnik wrote:
It seems like it is not enough to remove the driver again, are you crashing as well when you have station environments deactivated?


I've tried everything, I've re-installed EVE, I've rolled back to older drivers via driver sweeper pro, I've uninstalled the client patch, I've tried repairing the client via repair.exe (run as administrator) and nothing is working. Still crashing on entering Captains Quarters.

Windows 7 Professional SP1 x64
Core i7 2600k
Asus P8P67 Pro
EVGA 570 Superclocked SLI
8GB RAM
850W Corsair HX PSU

Any ideas?

p.s when I run the repair.exe it completes almost instantly, is this the correct behaviour?
CCP Sputnik
C C P
C C P Alliance
#4 - 2012-02-09 14:38:17 UTC  |  Edited by: CCP Sputnik
Winterbliss wrote:
...
p.s when I run the repair.exe it completes almost instantly, is this the correct behaviour?


I'm going to forward this issue to one of our graphics guys, however I would recommend you to deactivate Station Environments until this issue is fixed.

PS. Yes indeed thats the right behavior, it will quickly checksum your client and unless there is a mismatch with the checksum on our servers it will just finish its run.


Edit: Just had an idea:
Winterbliss wrote:
... I've rolled back to older drivers via driver sweeper pro ...


Did you deinstall PhysX as well?

CCP Sputnik | Software Engineer | Team Undone Unit

My EVElopedia Talk My Broadcast Log
Darkhawk
Magnetar Dynamics
#5 - 2012-02-09 21:42:45 UTC  |  Edited by: Darkhawk
I'm experiencing the same situation, station environment loads fine, but as soon as I try to go into captains cabin, it crashes the game and comes up with "CCP ExeFile has stopped working", only an issue since last patch.

Edit : This post seems to outline the issue, its a drivers issue with the new beta drivers : https://forums.eveonline.com/default.aspx?g=posts&t=64661&find=unread

Gonna try rolling back to 1 before.

DarkHawk | Win7 64bit | nVidia GeForce GTX 560 Ti | Corsair 1600MHz Tri-Chan 12GB DDR3 Intel i7 920 (Bloomfield) 2.67GHz QCore | Gigabyte EX58-UD5 | Creative SB 5.1 X-Fi | Cable 100Mb/s
stg213
Loneops
#6 - 2012-02-09 21:56:17 UTC
same issue here, gtx 590 Driver: 295.51
Darkhawk
Magnetar Dynamics
#7 - 2012-02-09 22:48:29 UTC
Fixed via full clean rollback of drivers.

DarkHawk | Win7 64bit | nVidia GeForce GTX 560 Ti | Corsair 1600MHz Tri-Chan 12GB DDR3 Intel i7 920 (Bloomfield) 2.67GHz QCore | Gigabyte EX58-UD5 | Creative SB 5.1 X-Fi | Cable 100Mb/s
kazunga Miromme
Center for Advanced Studies
Gallente Federation
#8 - 2012-02-09 22:48:58 UTC
CCP Sputnik wrote:
It seems like it is not enough to remove the driver again, are you crashing as well when you have station environments deactivated?


Yep , same deal on either method. Before I could not log into the game at all after character selection it was hanging like at 70% and crash with a _gameworld.dll error. Then I went into settings unchecked the station environments and was able to log into the game. Afterwards I checked while in space the station environments box and went back in fine and the logon crash stopped happening, but captain quarters is a no go either checked or not and with any driver version from current stable to latest beta 295.
kazunga Miromme
Center for Advanced Studies
Gallente Federation
#9 - 2012-02-09 22:49:59 UTC
Yep , same deal on either method. Before I could not log into the game at all after character selection it was hanging like at 70% and crash with a _gameworld.dll error. Then I went into settings unchecked the station environments and was able to log into the game. Afterwards I checked while in space the station environments box and went back in fine and the logon crash stopped happening, but captain quarters is a no go either checked or not and with any driver version from current stable to latest beta 295.
Artemis Snow
Perkone
Caldari State
#10 - 2012-02-09 23:38:16 UTC
I'm having the same problem.
CCP Sputnik
C C P
C C P Alliance
#11 - 2012-02-10 11:48:05 UTC  |  Edited by: CCP Sputnik
Darkhawk wrote:
I'm experiencing the same situation, station environment loads fine, but as soon as I try to go into captains cabin, it crashes the game and comes up with "CCP ExeFile has stopped working", only an issue since last patch.

Edit : This post seems to outline the issue, its a drivers issue with the new beta drivers : https://forums.eveonline.com/default.aspx?g=posts&t=64661&find=unread

Gonna try rolling back to 1 before.


The issue is indeed cause by the PhysX Beta Driver, please see my response here.

CCP Sputnik | Software Engineer | Team Undone Unit

My EVElopedia Talk My Broadcast Log
CCP Sharkbait
C C P
C C P Alliance
#12 - 2012-02-11 00:24:53 UTC
we have found the issue (with the help from Nvidia) and it is because of the beta driver from Nvidia. we have a fix for the issue that is ready and waiting in the staging branch and i'm hoping to get deployed next week. i can't confirm 100% that it will be released next week, but i'm 99.9% sure we will get it out 1 way or another.

of course the work around is to remove the beta driver and install the officially released driver from Nvidia, but where's the fun in that right ? :)

hopefully i will get you more info on Monday.


( in a moment of laziness i'm going to copy this response into the other thread about the issue).
CCP Sharkbait
C C P
C C P Alliance
#13 - 2012-02-13 14:42:27 UTC
assuming all goes well the fix is scheduled for Thursday this week.