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Node/Server Crash
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KrakizBad
Section 8.
#21 - 2012-02-06 07:14:40 UTC
Comcast Vancouver. Same. As if their service wasn't bad enough with caps.
Addrake
Native Freshfood
Minmatar Republic
#22 - 2012-02-06 07:22:07 UTC
KrakizBad wrote:
Comcast Vancouver. Same. As if their service wasn't bad enough with caps.


Well I mean.. with all the competition that they have for our business, you think they'd offer a better service.

Oh wait.. they literally have 0 competition for our business.
Praise Christ
Royal Amarr Institute
Amarr Empire
#23 - 2012-02-06 07:25:09 UTC
I think Comcast's problem, at least in my area, is that they oversell. They have too many people running off of one hub and it starts degrading service. I know we lost our TV, Internet and Phone for 3-4 days before they finally fixed it once.
None ofthe Above
#24 - 2012-02-06 20:30:54 UTC  |  Edited by: None ofthe Above
FYI - Looks like the problems may be closer to CCP than your end on comcast.

The good traceroute passes through Global Crossing (208.178.58.85, 204.245.39.42) and then to CCP.

The bad one passes through Abovenet, gets all the way to the UK and then dies. I noticed problems with Abovenet when my connections where going bad around Christmas. I had a few disconnects and crashes lately, but I haven't bothered to investigate, probably the same thing.

CCP may want to adjust some of its routing policies to avoid Abovenet if they keep being a problem, or reprovision things.

It could be Comcast's fault still I suppose, if they are pushing traffic to Abovenet for traffic management. But as I am not on Comcast that wouldn't reflect my issues; its just transatlantic connections, interfacing in the UK.

Jita Bloodtear wrote:
It's not CCP. It's Comcast and our ISPs. I ran a traceroute while we had a connection:

C:\Users\User>tracert www.eveonline.com

Tracing route to www.eveonline.com [87.237.39.197]
over a maximum of 30 hops:

1 7 ms 7 ms 7 ms 73.98.46.1
2 11 ms 7 ms 8 ms te-4-2-ur06.burien.wa.seattle.comcast.net [68.87.205.201]
3 8 ms 7 ms 7 ms ae-9-0-ar03.seattle.wa.seattle.comcast.net [69.139.164.41]
4 13 ms 7 ms 10 ms pos-1-14-0-0-cr01.seattle.wa.ibone.comcast.net [68.86.90.85]
5 10 ms 10 ms 14 ms 208.178.58.85
6 375 ms 154 ms 153 ms 204.245.39.42
7 155 ms 154 ms 156 ms srv245-e.ccp.cc [87.237.36.245]
8 160 ms 160 ms 156 ms srv248-e.ccp.cc [87.237.36.248]
9 154 ms 155 ms 155 ms srv197-h.ccp.cc [87.237.39.197]

Trace complete.


and then ran it again when we lost connection:

C:\Users\User>tracert www.eveonline.com

Tracing route to www.eveonline.com [87.237.39.197]
over a maximum of 30 hops:

1 10 ms 11 ms 8 ms 73.98.46.1
2 11 ms 8 ms 8 ms te-4-2-ur06.burien.wa.seattle.comcast.net [68.87.205.201]
3 9 ms 11 ms 9 ms ae-9-0-ar03.seattle.wa.seattle.comcast.net [69.139.164.41]
4 21 ms 8 ms 16 ms pos-1-14-0-0-cr01.seattle.wa.ibone.comcast.net [68.86.90.85]
5 35 ms 42 ms 34 ms pos-0-5-0-0-cr01.denver.co.ibone.comcast.net [68.86.88.5]
6 51 ms 51 ms 50 ms pos-2-14-0-0-cr01.dallas.tx.ibone.comcast.net [68.86.85.178]
7 75 ms 74 ms 73 ms pos-0-14-0-0-cr01.atlanta.ga.ibone.comcast.net [68.86.85.154]
8 83 ms 86 ms 89 ms pos-4-8-0-0-cr01.ashburn.va.ibone.comcast.net [68.86.87.89]
9 85 ms 84 ms 84 ms xe-11-0-0.edge2.Washington12.Level3.net [4.26.6.17]
10 86 ms 84 ms 83 ms xe-0-1-0.er5.iad10.us.above.net [64.125.12.93]
11 84 ms 93 ms 96 ms xe-0-2-0.er2.iad10.us.above.net [64.125.24.138]
12 88 ms 84 ms 85 ms xe-4-1-0.cr2.dca2.us.above.net [64.125.29.214]
13 160 ms 161 ms 159 ms xe-4-1-0.mpr1.lhr3.uk.above.net [64.125.24.42]
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.


As you can see, the internet requests just kind of die off somewhere over there. Some node on the internet is thrashing back and forth between life/death and it's killing us off.

The only end-game content in EVE Online is the crap that makes you rage quit.
None ofthe Above
#25 - 2012-02-06 20:51:31 UTC
Quick follow up:

Abovenet is not always bad:

[root@nms ~]# mtr www.eveonline.com

......................................................................Packets.........................Pings
Host .............................................................Loss% Snt Last Avg Best Wrst StDev
...
7. xe-0-3-0.cr1.lax112.us.above.net .........0.0% 86 80.8 31.7 10.7 315.9 58.1
8. xe-2-0-0.cr1.iah1.us.above.net ..............0.0% 86 45.8 64.1 45.2 386.7 53.2
9. xe-5-0-0.cr1.dca2.us.above.net .............0.0% 86 76.3 97.8 75.9 423.7 70.9
10. ge-3-3-0.mpr1.dca2.us.above.net.........0.0% 86 144.0 166.5 143.4 513.7 69.6
12. so-5-3-0.mpr1.lhr3.uk.above.net...........0.0% 85 143.7 162.6 143.2 479.5 62.0
13. 213-152.240-250.PXu259.above.net.....0.0% 85 151.7 170.6 150.6 414.1 54.2
14. srv248-e.ccp.cc.........................................0.0% 85 154.4 166.5 154.1 488.4 46.9
15. srv197-h.ccp.cc.........................................0.0% 85 151.4 170.4 150.8 518.1 73.1

It looks like to me Abovenet is having occasional issues. Probably shifting traffic around when they get congested. (Network Engineering is one of the things I do IRL.)

(Note: You probably want to sanitize the first couple of hops when you post traceroutes, I could probably find your neighborhood or at least your city from those. Just being sufficiently paranoid.)

The only end-game content in EVE Online is the crap that makes you rage quit.
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