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[CCP Navigator] Please respond...

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Gilbert Intaki
Aliastra
Gallente Federation
#1 - 2012-02-01 12:33:09 UTC

Apologies for reposting this (sanitised), but I would like to ask you to respond.


When are you people going to learn to do these patch days properly!?

For the one millionth time: Estimate how long it is going to take, and then DOUBLE IT!!!
That way you avoid wasting people's time (yet again), and of course you can then only surprise on the upside.

Why do you insist on making yourself look completely incompetent... EVERY ... SINGLE ... TIME!??
What exactly is the logic underpinning the current approach?

Could I have an answer please? I really am very curious about this...
Patient 2428190
DEGRREE'Fo'FREE Internet Business School
#2 - 2012-02-01 12:35:57 UTC
They do it to grief you. Only you

They sit on the big red off button for X amount of time whenever they detect your happiness reach Y level.
Tommyboy
The Scope
Gallente Federation
#3 - 2012-02-01 12:51:37 UTC
Whining about a slightly extended dt and using an alt to do so?

BAN '11s
Shazzam Vokanavom
Doomheim
#4 - 2012-02-01 12:56:35 UTC
IBTL

wow +18 mins so bad? You could eat, what, 3 ice creams in that time to keep you occupied. Blink
Kehro Urgus
Dark Nebula Academy
O X I D E
#5 - 2012-02-01 12:56:49 UTC
Delete his BOOT.INI file for posting this. X

Yeeee! 
Gilbert Intaki
Aliastra
Gallente Federation
#6 - 2012-02-01 13:02:42 UTC
Kehro Urgus wrote:
Delete his BOOT.INI file for posting this. X


Already happened once....

And, Oh yes, that's right - Let's hate on this guy for asking for answers to a very real (and recurring) issue.

Nubs...
Tepir
Ministry of War
Amarr Empire
#7 - 2012-02-01 13:03:03 UTC
.
Serge Bastana
GWA Corp
#8 - 2012-02-01 13:03:42 UTC
I love how you call CCP incompetent. What did the OP achieve today apart from reaching 11 on the whine scale.

WoW holds your hand until end game, and gives you a cookie whether you win or lose. EVE not only takes your cookie, but laughs at you for bringing one in the first place...

Gilbert Intaki
Aliastra
Gallente Federation
#9 - 2012-02-01 13:11:08 UTC
Serge Bastana wrote:
I love how you call CCP incompetent. What did the OP achieve today apart from reaching 11 on the whine scale.


Nothing yet, my acidic little friend.
Still waiting for CCP Navigator to help me understand why expectations management is so hard for CCP to get right.
Chribba
Otherworld Enterprises
Otherworld Empire
#10 - 2012-02-01 13:14:09 UTC
I'm sure Navigator would give accurate info if he was the one doing it - I can only assume he gets the info from other people and they are the ones that cannot estimate.

/c

★★★ Secure 3rd party service ★★★

Visit my in-game channel 'Holy Veldspar'

Twitter @ChribbaVeldspar
Gilbert Intaki
Aliastra
Gallente Federation
#11 - 2012-02-01 13:15:48 UTC
Chribba wrote:
I'm sure Navigator would give accurate info if he was the one doing it - I can only assume he gets the info from other people and they are the ones that cannot estimate.

/c


I am sure that might be correct. I'd love to hear him say it though.
Azitek
Serenity Labs
#12 - 2012-02-01 13:22:11 UTC  |  Edited by: Azitek
Gilbert Intaki wrote:
help me understand why expectations management is so hard for CCP to get right.

You're obviously new here. Welcome to Eve! Here's your jar of salt, take one grain with every prediction CCP gives. 18 minutes at $15/month = $0.006....I have a sneaking suspicion you'll survive the loss.
mechtech
Ice Liberation Army
#13 - 2012-02-01 13:25:58 UTC
When you patch a codebase as massive as Eve, it can be very hard to predict. Simply doubling the estimation won't work. If the patch can just be inserted and the server rebooted, maybe it takes 15 minutes. If there is a weird anomaly in the database, perhaps it can be 3 hours to troubleshoot it.

This is just a part of software development you'll need to learn to accept. No matter how much testing you do, moving modifications from a test server to a production server designed for 50k players can introduce unforseen bugs.
Gilbert Intaki
Aliastra
Gallente Federation
#14 - 2012-02-01 13:38:27 UTC
mechtech wrote:
When you patch a codebase as massive as Eve, it can be very hard to predict. Simply doubling the estimation won't work. If the patch can just be inserted and the server rebooted, maybe it takes 15 minutes. If there is a weird anomaly in the database, perhaps it can be 3 hours to troubleshoot it.

This is just a part of software development you'll need to learn to accept. No matter how much testing you do, moving modifications from a test server to a production server designed for 50k players can introduce unforseen bugs.



Thank you. That was helpful.
Still waiting for Navigator to chip in though with how exactly they approach these patch days....
gfldex
#15 - 2012-02-01 13:38:47 UTC
Gilbert Intaki wrote:

For the one millionth time: Estimate how long it is going to take, and then DOUBLE IT!!!


That's what they did.

If you take all the sand out of the box, only the cat poo will remain.
Liam Mirren
#16 - 2012-02-01 13:41:02 UTC  |  Edited by: Liam Mirren
They missed it by 18 minutes, stop whining. Also your entitlement on the "AMAGAD, DEVS RESPOND TO MEEEEE" is pretty sad.

Excellence is not a skill, it's an attitude.
for thelulz
Imperial Academy
Amarr Empire
#17 - 2012-02-01 13:53:50 UTC
With my extra 18 minutes, I went outside.
rodyas
Tie Fighters Inc
#18 - 2012-02-01 14:13:20 UTC
If navigator had to work hard it would take his time away he has with your mom doubt it will happen.

Signature removed for inappropriate language - CCP Eterne
CCP Nullarbor
C C P
C C P Alliance
#19 - 2012-02-01 14:17:34 UTC
You have to cut the ops team some slack, trolling the player base with made up downtime estimates is the only fun they get around here.

CCP Nullarbor // Senior Engineer // Team Game of Drones
Gilbert Intaki
Aliastra
Gallente Federation
#20 - 2012-02-01 14:19:33 UTC
CCP Nullarbor wrote:
You have to cut the ops team some slack, trolling the player base with made up downtime estimates is the only fun they get around here.


Thanks for taking this seriously.
You positively reek of professionalism....
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