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The Squeaky Wheel of Player Power

First post
Author
Seismic Stan
Freebooted Junkworks
#61 - 2012-01-30 02:18:29 UTC
Harrigan VonStudly wrote:
Stan,
I'm afraid the only way to get full representation of the various types of game play within Eve ie: null, low sec, high sec, worm holes, RP, etc... is to make the CSM in to categories of representation for each group or facet of game play and have players run for each category so there is equal representation across the board. Unless that is implemented it will likely be as it is. A null sec dominated CSM.

Please note that CSM 6 has achieved much greatness this term. Understandingly that is not your point and I digress.


Given Seleene's answers so far, I don't think having null-sec representatives in most of the positions should be seen as an issue. As long as the representatives can champion causes beyond their own spheres-of-influence, surely it's not a concern?

Moreover, I'd say null-sec is a good recruitment ground for focused individuals with a sense of structure, organisation and communication. That benefits everyone. This them-and-us tradition is neither helpful nor accurate and it would be of benefit to get past it as a customer base, leaving the divisiveness and hostility for in-game shenanigans.

I can dream.

:)
Seleene
Body Count Inc.
Mercenary Coalition
#62 - 2012-01-30 02:37:18 UTC
Seismic Stan wrote:
Cheers Seleene. I have more questions since we have your attention, I'd be grateful if you (or any of your CSM colleagues) could throw us a few answers:

How would you describe the performance of the CSM in this past year?


I'd give us a B+. Considering the absolute circus that some stretches of this term have been, I think we've done well. Where we could have done better is in doing a better job communicating in general with the player base. It's something that we've discussed and are determined to do better on in CSM 7. Hopefully CCP will not... ummm... 'distract' us so much and we'll also have more good news than bad to relay.

Seismic Stan wrote:
Has it been effective behind closed doors? How would you describe the working relationship with CCP? Is there any resentment?


I think after Hilmar's 'apology' letter and the subsequent re-focus on EVE, things have improved greatly. It wasn't ever really 'bad' but the December summit was a night and day difference from the one held in May. As I said in my Summit Report blog, you could feel the energy in the air of people doing what they wanted to do and enjoying it.

I don't think there is any resentment from CCP toward the CSM. In fact, most of what I've been exposed to is very much the opposite.

Seismic Stan wrote:
Would you say that the existing CSM team is a "dream team" or could you strengthen the squad?


We have some very solid people on CSM 6, and I'm also including the 'alternates', not just the main nine members. I wouldn't call it a Dream Team simply because it's not. One thing I do like about the majority of CSM 6 members is that there is a very wide range of EVE depth and experience. Guys that have played the game for several years have at one time, believe it or not, experienced most of what many players ***** about. We've been greifers and the griefed, we've mined Omber and Kernite for hours on end, built things, blown up things, etc...

Most importantly, most of the members of CSM6 have held some kind of leadership position in EVE at some point and understand the value of compromise and intelligent discussion. It's not all hand holding and gay sex, but there have been very few instances of rage or futility. We tend to keep talking and working toward common ground rather than throwing spoons at each other over the table.

Seismic Stan wrote:
What would you say to those that believe the CSM are claiming credit for events and game improvements they have no right to claim?


I would say that while the CSM may not be responsible for every good thing that has happened, we're also not responsible for a lot of the stuff people blame us for either. I believe that the CSM does much more good than harm. I believe the CSM can, and HAS, made a difference. Those that think it's a futile effort... well, just look at me: I'm not looking for free trips to Iceland - I've had plenty of those. I don't like wasting my time on things which are obviously futile. I ran for the CSM because I know first hand just how much of an effect it can have on the development of EVE. Anyone that denies that is just trying to justify their own perceptions. Smile

Seismic Stan wrote:
Do you see any value in attempting to give the CSM process a better image amongst the players or are existing incumbents happy to work the system as is?


I think the process is ever-evolving and nothing can stay the same way forever. I would love for people to have a better understanding of what the CSM can and cannot do; I think a lot of people actually DO get it, you just don't hear much from them because they see no need to write walls of text about it. I'm all for anything that evolves the image of the CSM as a force for positive change.

2004-2008: Mercenary Coalition Boss

2007-2010: CCP Game Designer | 2011-2013: CSM6 Delegate & CSM7 Chairman

2011-2015: Pandemic Legionnaire

2015- : Mercenary Coalition Boss

Follow Seleene on Twitter!

Seleene
Body Count Inc.
Mercenary Coalition
#63 - 2012-01-30 02:37:37 UTC
Seismic Stan wrote:
What would you foresee the goals and focus of CSM7 tot be in the coming year?


Make sure that CCP keeps the iteration on broken and unfinished systems as the priority. Do not get distracted by ~awesome~. Doesn't sound like much,but I'm sure it will remain a near full-time job. Smile

2004-2008: Mercenary Coalition Boss

2007-2010: CCP Game Designer | 2011-2013: CSM6 Delegate & CSM7 Chairman

2011-2015: Pandemic Legionnaire

2015- : Mercenary Coalition Boss

Follow Seleene on Twitter!

Harrigan VonStudly
Stay Frosty.
A Band Apart.
#64 - 2012-01-30 04:15:17 UTC
Seismic Stan wrote:
Harrigan VonStudly wrote:
Stan,
I'm afraid the only way to get full representation of the various types of game play within Eve ie: null, low sec, high sec, worm holes, RP, etc... is to make the CSM in to categories of representation for each group or facet of game play and have players run for each category so there is equal representation across the board. Unless that is implemented it will likely be as it is. A null sec dominated CSM.

Please note that CSM 6 has achieved much greatness this term. Understandingly that is not your point and I digress.


Given Seleene's answers so far, I don't think having null-sec representatives in most of the positions should be seen as an issue. As long as the representatives can champion causes beyond their own spheres-of-influence, surely it's not a concern?

Moreover, I'd say null-sec is a good recruitment ground for focused individuals with a sense of structure, organisation and communication. That benefits everyone. This them-and-us tradition is neither helpful nor accurate and it would be of benefit to get past it as a customer base, leaving the divisiveness and hostility for in-game shenanigans.

I can dream.

:)



In theory I would agree with you. Given the events this past year I commend the CSM as well as CCP. But I would like to reinforce and reiterate the number one rule of Eve. And the CSM is a part of Eve gameplay. Never trust anyone.

I believe if a person(s) who are null sec inhabitants and that is their bread and butter life within Eve that that is the cause they will champion. Someone who USED to live in low sec or high sec or wherever yet no longer does doesn't really give a **** about any one else in those areas. Why should they? Obviously they have moved on and believe their lifestyle choice to be the best within the game.

I'm no different. I prefer low sec over null sec. If I were to run and be elected to the CSM, even though I did do a little bit of time in null I'm not going to give much care to null as opposed to my concerns with low sec as that is where I spend my time in game.

I personally do not have a problem with how this past year has transpired. On the contrary I tip my hat to the CSM 6. But the issue in this topic is a more broad and equal representation of play styles within Eve. Even though hardened, been there done that vets have the knowledge and experience to champion many of the lifestyle choices in the game it does not mean they will.

I think it's fair to say that there is very little doing of good for others as opposed to doing what's best for self in Eve. Why would the CSM be any different?
Caellach Marellus
Stormcrows
#65 - 2012-01-30 05:17:53 UTC  |  Edited by: Caellach Marellus
Everyone has an agenda, whether it be selfish or selfless everyone has a motivation to push them forward. The CSM is no exception, whether it's to champion a certain issue, a certain experience or playstyle within the game, or to try and be a voice of the playerbase and make improvements to EVE in general.


The problem isn't just who sits on the CSM (though that doesn't absolve such issue from being a problem) but the people who communicate with the members of the CSM. Yes the ones who went in championing a certain cause or representing a group of players will listen to their group, and there's little reason to suspect the opinions of others are worth a damn to them. These people have their votes and their ticket in, it's unfortunate but they organised, played the system and reaped what they sow.

Then you have the few people who go in and as Seleene claims (not to agree or disagree with such claim) to do, represent everyone. That's fine, someone who can champion any cause and point out what needs to be fixed in any aspect of the game...

So long as people communicate with said CSM members. As annoying as it is to admit, the highsec community are as bad communicating to the CSM as they are trying to push their own candidate through. That said when the last person to run on the highsec ticket in the CSM elections was thrown out pretty quickly after a controversial campaign full of trolling and shitposting there's a great deal of apathy towards the entire process.

Not to mention the same CSM the chair was a well known lowsec character, and lowsec saw zero improvement despite their efforts to change things. At the end of the day there's enough reasons to simply not care from the casual observer's PoV, too much effort involved with little to no payoff.


Yet even with a nullsec dominance of the CSM, at the end of the day CCP isn't that stupid. While the CSM gives feedback and it's opinions, it's obvious to know when people clearly don't have a clue what they're talking about (like not knowing wormhole space is 0.0 for example.) Suggestions like that are pretty much nodded and discarded, otherwise we'd be left with a godawful game and a significant drop in subscriptions.


So getting the majority of the playerbase involved? CCP needs to show the value of the CSM and it's potential, and it needs to do that by showing it offers potential to people outside of nullsec. There are several ways to achieve this:


Personally I'd like to see the anonymity in the CSM minutes go away, so you see who is pushing what ideas. This gives the player base an idea of who actually knows their stuff and is likely to be open to suggestions outside of their agenda, and a sense of responsibility to CSM members to do some research and not come up with the terrible statements that get dissected in the minutes releases. Furthermore after complaints from within the CSM itself, it shows up those who offer or say little at the meetings, essentially being a waste of a seat.

CCP should set the CSM members with projects, asking them to go out individually and get feedback on various aspects of the game, showing their ability to work outside of their ideal field and establish contacts with the community at large. Failure to deliver on these should risk your position on the Council as you're failing to do your job. Darius III's communication recently with the BTL and DTF channel leaders was a great example of how someone goes outside of their field and tries to get the insight of people who play an aspect of the game. This should be encouraged and on a more public level, so to integrate the main playerbase into the CSM's workings.


Other than that, there should be more in game advertising toward the CSM than a couple of 1 time promotional popups on the log in. A lot of people don't even see what's on them before clicking the x box and logging in. Telling people to vote when they've not followed any of the build up is a waste of time, they'll randomly click on a name that looks good and carry on their merry way at best.

In the 2 years I've played the only time I've seen any CSM advertising in EVE was when Ankh pretty much went on the campaign trail around all the major highsec hubs, to which a fair number of people were asking "The f##k is the CSM?" There's a huge untapped market of voters that remain unaware of the entire process, there should be a goldrush to these people to not only educate but sway them on your side.

When your gut instincts tell you something is wrong, trust them. When your heart tells you something is right, ignore it, check with your brain first. Accept nothing, challenge everything.

Shazzam Vokanavom
Doomheim
#66 - 2012-01-30 07:46:41 UTC
In responce to the above, I opened a discussion topic on the Accountability of the CSM in Jita's corner.
Indahmawar Fazmarai
#67 - 2012-01-30 07:59:51 UTC
Seleene wrote:
Seismic Stan wrote:
What would you foresee the goals and focus of CSM7 tot be in the coming year?


Make sure that CCP keeps the iteration on broken and unfinished systems as the priority. Do not get distracted by ~awesome~. Doesn't sound like much,but I'm sure it will remain a near full-time job. Smile


"Iteration" meaning "rescue nullseccers from the uber-efffective boredom they've encaged themselves into, at the expense of nobody else getting any fun".

I seriously wish there was a study on subscriber life cycle. How long they subscribe, what do they do, how many try the current endgame and how many quit without trying it.

I feel that nullsec endgame is causing more people to leave than to stay, as, frankly, as time goes by, older players with more life and less time to play become the industry standard. And EVE seriously fails to compel to one-hour-a-day'ers.
bilingi
Grandeur Illusions
#68 - 2012-01-30 08:10:27 UTC
hahah IM sorry but the past year has proven Seleene doesnt give a rats behind about anything.... The Jita protests alone proved that... Since the CSM waited till it was dieing down to Jump on the bandwagon like a bunch of Vultures and low lifes they are....

OOOHH i fergot its voteing time again suddenly they rem the little guys they have been treating like crap the whole time.

Harden the f up CSM be honest ( hahaha not going to happen) .
Vaerah Vahrokha
Vahrokh Consulting
#69 - 2012-01-30 08:11:29 UTC
Seleene wrote:
Seismic Stan wrote:
What would you foresee the goals and focus of CSM7 tot be in the coming year?


Make sure that CCP keeps the iteration on broken and unfinished systems as the priority. Do not get distracted by ~awesome~. Doesn't sound like much,but I'm sure it will remain a near full-time job. Smile


It seems they really try hard with this ~awesome~ things, look at the neocom... Looks awesome but it's less effective than the old ugly one.
Shazzam Vokanavom
Doomheim
#70 - 2012-01-30 09:06:23 UTC
bilingi wrote:
hahah IM sorry but the past year has proven Seleene doesnt give a rats behind about anything.... The Jita protests alone proved that... Since the CSM waited till it was dieing down to Jump on the bandwagon like a bunch of Vultures and low lifes they are....

OOOHH i fergot its voteing time again suddenly they rem the little guys they have been treating like crap the whole time.

Harden the f up CSM be honest ( hahaha not going to happen) .


You want to read Mittani's thread where the accreditation of his personal efforts and mud slinging of others is taken to a different level. That is if you can stomach the ego rant.
Irumani
Center for Advanced Studies
Gallente Federation
#71 - 2012-01-30 09:27:02 UTC
Caellach Marellus wrote:
So long as people communicate with said CSM members. As annoying as it is to admit, the highsec community are as bad communicating to the CSM as they are trying to push their own candidate through. That said when the last person to run on the highsec ticket in the CSM elections was thrown out pretty quickly after a controversial campaign full of trolling and shitposting there's a great deal of apathy towards the entire process.

Not to mention the same CSM the chair was a well known lowsec character, and lowsec saw zero improvement despite their efforts to change things. At the end of the day there's enough reasons to simply not care from the casual observer's PoV, too much effort involved with little to no payoff.


If you're referring to the people I think, the said "hisec champion" (the famous spoon thrower) was more of a troll than every single shitposter that came in her threads combined. Every single thing I read from her or about her was just a stockpile of nonsense, childish behavior and honestly, I would be most intrigued to hear a psychological report on her case.

I think one hisec champion would be very interesting to have in the CSM, but only if it's someone with some goddamn sense.


As for the Lowsec champion, I guess you're referring to Mynxee, for whom I personally have a lot of respect, but this CSM have been trying to do too much in too little time, and their term coincided with the "OH GOD WE ARE THE KINGS WE DONT HAVE TO LISTEN TO ANYONE" period of CCP. You can't really blame the CSM for CCP being giant douchebags at the time.

Now, CCP seems to have chilled down a bit, part from the Jita protests, part from the rage unsubs (I was part in those), and maybe part as well from the December CSM summit, and when I read several members of the CSM writing that they found the summit very constructive (Seleene and Meissa come to mind at once), I tend to think it was.

You're not supposed to feel like you're logging in to a happy, happy, fluffy, fluffy lala land filled with fun and adventures, that's what hello kitty online is for.

  • CCP Wrangler
Caellach Marellus
Stormcrows
#72 - 2012-01-30 11:28:03 UTC
Got it in one. But the perception of a fair number would be "It didn't work then for either group despite different approaches so why bother trying?"

A lot of it is pure circumstance, as you said, that this CSM has been far more effective than predecessors; it just doesn't help the image of the CSM, for the high/low that simply quit caring, that it's dominated by nullsec reps.

It's unfortunate, and something needs to be done to shatter that illusion.

When your gut instincts tell you something is wrong, trust them. When your heart tells you something is right, ignore it, check with your brain first. Accept nothing, challenge everything.

Seleene
Body Count Inc.
Mercenary Coalition
#73 - 2012-01-30 12:52:49 UTC
bilingi wrote:
hahah IM sorry but the past year has proven Seleene doesnt give a rats behind about anything.... The Jita protests alone proved that... Since the CSM waited till it was dieing down to Jump on the bandwagon like a bunch of Vultures and low lifes they are....


On the contrary, we were right in the middle of it and trying to stop it from even happening by constantly bitching at CCP about the idiocy of what they were doing. Feel free to compare the dates of when stuff was going on to easily verifiable things like my blog / forum post, EVE Radio interviews and the rest of it.

Indahmawar Fazmarai wrote:
Seleene wrote:
Make sure that CCP keeps the iteration on broken and unfinished systems as the priority. Do not get distracted by ~awesome~. Doesn't sound like much,but I'm sure it will remain a near full-time job. Smile


"Iteration" meaning "rescue nullseccers from the uber-efffective boredom they've encaged themselves into, at the expense of nobody else getting any fun".


I'm actually not that bored and do quite a few things that have nothing to do with null sec. v0v

Indahmawar Fazmarai wrote:
I seriously wish there was a study on subscriber life cycle. How long they subscribe, what do they do, how many try the current endgame and how many quit without trying it.


That data does exist but CCP tends to shy away from releasing information that is directly business related unless it's in some kind of formal release. User information is a pretty sensitive thing for any MMO.

Indahmawar Fazmarai wrote:
I feel that nullsec endgame is causing more people to leave than to stay, as, frankly, as time goes by, older players with more life and less time to play become the industry standard. And EVE seriously fails to compel to one-hour-a-day'ers.


I can't disagree with this at all. Smile

2004-2008: Mercenary Coalition Boss

2007-2010: CCP Game Designer | 2011-2013: CSM6 Delegate & CSM7 Chairman

2011-2015: Pandemic Legionnaire

2015- : Mercenary Coalition Boss

Follow Seleene on Twitter!

Trebor Daehdoow
The Scope
Gallente Federation
#74 - 2012-01-30 13:30:54 UTC
Seismic Stan wrote:
... lots of questions ...

I was going to answer these, but Seleene beat me to it. I'm largely in agreement with his comments, though I would like to particular emphasize the point about the expanded role of "alt" delegates in the current CSM, so much so that the whole designation is being abandoned. This was partially due to a lot of hard work by alternate delegates, and partially a consequence of improved communications with CCP (in the forums and on Skype).

Mittani wrote:
Every CSM represents their own constituents. Some have delusions about 'representing everyone'. I do not.

Can't let this one pass. The bottom line is, every CSM that does not owe his position to a distinct, concentrated constituency has to proceed on the assumption that his constituency is in fact the players as a whole. I know I got votes from players all over the game in previous elections, so I made sure to follow up on all those emails and evemails, track the forums, etc. Unlike some, I have to honestly w**** for every vote.

An important thing to keep in mind is that since bloc-candidates don't have to depend on votes outside of their bloc to get on the CSM, they do not have to pay any attention to the interests of players outside those blocs who happened to vote for them.

Anyone outside of Bloc "X" who votes for the candidate of Bloc "X" ought to keep that in mind. Twisted

Private Citizen • CSM in recovery

Shazzam Vokanavom
Doomheim
#75 - 2012-01-30 15:15:09 UTC  |  Edited by: Shazzam Vokanavom
Quote:
Mittani wrote:
Every CSM represents their own constituents. Some have delusions about 'representing everyone'. I do not.

Can't let this one pass. The bottom line is, every CSM that does not owe his position to a distinct, concentrated constituency has to proceed on the assumption that his constituency is in fact the players as a whole. I know I got votes from players all over the game in previous elections, so I made sure to follow up on all those emails and evemails, track the forums, etc. Unlike some, I have to honestly w**** for every vote.

An important thing to keep in mind is that since bloc-candidates don't have to depend on votes outside of their bloc to get on the CSM, they do not have to pay any attention to the interests of players outside those blocs who happened to vote for them.

Anyone outside of Bloc "X" who votes for the candidate of Bloc "X" ought to keep that in mind. Twisted



Ergo sum the corruption in the system, and the thing that isn't therefore helping to benefit the game holistically.

And yet the CSM constintutional specifically states:

"The key question that council members must consider before casting their vote is whether or not the issue at hand has the potential to improve or otherwise benefit the entire EVE society, and not just a select group within the community
that was successful in bringing attention to their unique case. Seeing the big picture—in this case, the needs of a society with over 300.000 individuals—is the primary responsibility of a CSM Representative, and reconciling that view with
the interests that won them the election is the greatest challenge they will face in this implementation."

and

"CCP is unable to accommodate any issue considered detrimental to the collective interests of EVE , particularly if the issue(s) touch upon meta-level concerns."

So assuming that CCP ignores meta level concerns which you have admitted by having members being focussed towards interest groups, should CCP therefore ignore anything those CSM members contribute? As surely their position is that of neglet to others which is a significant meta-interest.
Seismic Stan
Freebooted Junkworks
#76 - 2012-01-30 23:38:34 UTC  |  Edited by: Seismic Stan
This discussion led me to giving the null-sec composition of the CSM some thought.

I can see the points being made by those who use emotive words like "agenda" and "corruption". Whilst the motives of some individuals can be endlessly questioned, quite frankly I don't think they're important as long as results are delivered. I'm happy to back an entirely null-sec populated CSM IF (and it is a big if) they can represent interests beyond their own scope.

The problem there is, with the best will in the world, a less-understood issue will not be represented as ably or with as much passion as one close to the representative's heart. It wouldn't take corruption or an agenda for an issue to be dismissed prematurely, simply for a lack of clear understanding or passion.

As such, there is a case to suggest that the current null-sec bias may be leading EVE Online line down the path to being a homogeneous World of Fleet Fights game.

In order to avoid offending the ADHD generation with another wall of text, I wrote more about this in my blogpost:
Power Gamers vs. Content Seekers.
Trebor Daehdoow
The Scope
Gallente Federation
#77 - 2012-01-31 17:39:48 UTC
Shazzam Vokanavom wrote:
So assuming that CCP ignores meta level concerns which you have admitted by having members being focussed towards interest groups, should CCP therefore ignore anything those CSM members contribute?

CCP should, and does, take obviously self-interested advice from individual CSMs with a grain of salt. In some situations, they use entire handfuls of NaCl. And other CSMs are quick to pipe up when they detect the sweet smell of bullsh*t.

Usually, any conflicts are obvious.

For example, right now there is a spirited debate going on about the issue of tracking-fit Titans being able to "blap" small ships (like cruisers and even smaller ships).

I personally don't think they should, for what I believe are solid game design and balance reasons. But at the same time, I have a clear conflict, because my corp (DNS) runs a Black Ops squad and was on the pointy end of a Blapping Titan recently.

Similarly, some of those arguing that there is no problems happen to be Titan pilots... Twisted

Private Citizen • CSM in recovery

Pavel Bidermann
Aliastra
Gallente Federation
#78 - 2012-01-31 17:45:55 UTC
Shazzam Vokanavom wrote:
bilingi wrote:
hahah IM sorry but the past year has proven Seleene doesnt give a rats behind about anything.... The Jita protests alone proved that... Since the CSM waited till it was dieing down to Jump on the bandwagon like a bunch of Vultures and low lifes they are....

OOOHH i fergot its voteing time again suddenly they rem the little guys they have been treating like crap the whole time.

Harden the f up CSM be honest ( hahaha not going to happen) .


You want to read Mittani's thread where the accreditation of his personal efforts and mud slinging of others is taken to a different level. That is if you can stomach the ego rant.


God no. There's someone who should be forced to stop posting for his own good. Familiarity breeds contempt and we have gotten to see a bit too much of that guy.
Pavel Bidermann
Aliastra
Gallente Federation
#79 - 2012-01-31 17:47:15 UTC
Trebor Daehdoow wrote:
Shazzam Vokanavom wrote:
So assuming that CCP ignores meta level concerns which you have admitted by having members being focussed towards interest groups, should CCP therefore ignore anything those CSM members contribute?

CCP should, and does, take obviously self-interested advice from individual CSMs with a grain of salt. In some situations, they use entire handfuls of NaCl. And other CSMs are quick to pipe up when they detect the sweet smell of bullsh*t.

Usually, any conflicts are obvious.

For example, right now there is a spirited debate going on about the issue of tracking-fit Titans being able to "blap" small ships (like cruisers and even smaller ships).

I personally don't think they should, for what I believe are solid game design and balance reasons. But at the same time, I have a clear conflict, because my corp (DNS) runs a Black Ops squad and was on the pointy end of a Blapping Titan recently.

Similarly, some of those arguing that there is no problems happen to be Titan pilots... Twisted


Go figure, right? Most people are excited about nerfing themselves.
Andski
Science and Trade Institute
Caldari State
#80 - 2012-02-01 02:39:19 UTC
Trebor Daehdoow wrote:
Similarly, some of those arguing that there is no problems happen to be Titan pilots... Twisted


some of those arguing that there are problems are titan pilots too!

Twitter: @EVEAndski

"It's easy to speak for the silent majority. They rarely object to what you put into their mouths."    - Abrazzar