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Server issues caused the items I bought for PLEX to dissapear.

First post First post
Author
Lazi
Federal Navy Academy
Gallente Federation
#1 - 2017-06-20 12:08:21 UTC  |  Edited by: Lazi
Upon server up I purchased a multi char training certificate for 411 plex from the EVE store. I redeemed it from redeem items and nothing appeared in my hangar. The server stopped responding and soon after went down.

Logged back in, the multi char training certificate is gone from my redeem items, not in my hangar and the 411 plex I spent are gone too.

What to do?
ISD Max Trix
ISD Community Communications Liaisons
#2 - 2017-06-20 12:11:54 UTC
There is an issue with the NES redeem system at the moment. I suggest filing a ticket just in case.

ISD Max Trix

Lieutenant

Community Communication Liaisons (CCLs)

Interstellar Services Department

I do not respond to EVE mails about forum moderation.

CCP Falcon
#3 - 2017-06-20 12:13:50 UTC
We had a short issue during startup that's now been resolved.

If you still don't have your items, please feel free to file a support ticket and customer support will be happy to assist Smile

CCP Falcon || EVE Universe Community Manager || @CCP_Falcon

Happy Birthday To FAWLTY7! <3